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Kenya Comfort Hotel

Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya
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Kenya Comfort Hotel
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Kenya Comfort Hotel
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166 reviews from our community

Traveler rating
    12
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    66
    25
    13
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11
57
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Kenya Comfort Hotel
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New York
2 reviews
2 of 5 stars Reviewed January 19, 2010

I stayed on the second floor and thought the place reminded me of youth hostels I stayed at in Europe during college. Lots of young people coming in and out of their rooms all night. Lots of drunken revelry all night. Noise traveled easily, meaning I didn't get much sleep. Couple next door was talking all night then started have... More 

Was this review helpful? Yes 1
kchensuites, Management at Kenya Comfort Hotel, responded to this review

Thank you for staying with us and apologize for the noise from the adjacent room and which we had no knowledge about. Whilst we reserve our comments on the source of the noise from the adjoining room, if you had contacted the reception, we would have changed your room immediately and asked the adjoining room occupants to be more considerate... More 

Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 5, 2010

This hotel is fine if you plan on spending your day / evening walking around Nairobi and seeing the city. The rates are pretty reasonable (Jan 2010: $85 for a triple, $45 for a single; I changed rooms when my friends left). If you want to spend all day lounging in your hotel, you should probably go for the Stanley... More 

Was this review helpful? Yes 1
kchensuites, Management at Kenya Comfort Hotel, responded to this review

Thank you for staying with us. We sincerely apologize for the soap issue and have taken your complaint very seriously. The roof area was listed as closed for “Christmas” but actually to enable repairs to the 7th floor caused by the neighboring fire on the night of December 19th 2009. Our Wi Fi aerials, CCTV and other electrical also were... More 

New York City, New York
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 5, 2010

Me and my husband stayed for a night at Kenya comfort hotel before departing for Arusha for our Tanzania safari. The hotel is very well located in the centre of the city right across the place from where the shuttle bus leaves for Arusha. There are quite a few restaurants and lounge bars in the area good for getting a... More 

Was this review helpful? Yes 1
Egremont, United Kingdom
2 reviews
1 of 5 stars Reviewed December 27, 2009

Don't use this one if you are traveling with credit or debit card only as payment method. They will charge your card after that will tell you have no money on your card and when you will return to home from trip you will realize your account has been charge by Comfort Hotel in Nairobi in Kenya.

Was this review helpful? Yes 1
kchensuites, Management at Kenya Comfort Hotel, responded to this review

Thank you for staying with us.The issue with the credit card was beyond our control as it was a bank error. This issue was resolved quickly and the monies were fully refunded. We are surprised that the guest has made such a comment when we attended to this issue promptly. All credit cards are run in a transparency manner in... More 

London, UK
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed November 20, 2009

it was ok but not brilliant. Noisy. Unfriendly staff and I got food poisoning from our meal there (chicken pizza). TV on loud in the restaurant. High security which was reassuring. Bathroom was functional. I would recommend this place if other places are full and on a budget [we stayed at the Fairview on our last night of the trip... More 

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Brighton
1 review
1 of 5 stars Reviewed October 30, 2009

We spent two nights at this hotel at the beginning of our honeymoon. We rang up and booked the honeymoon package. When we got there the staff had no record of our booking and were not at all apologetic. They gave us an executive room - which I have to say for the price was OK - it was clean... More 

Was this review helpful? Yes
kchensuites, Director at Kenya Comfort Hotel, responded to this review

We thank you for staying with us and apologize for not being able to accommodate you on your reference to us. Firstly, we have policy whereby bookings are only confirmed through payment on the website or bank transfer, furthermore all confirmed bookings have a reservation number. Secondly, there is cultural difference which you must accept regarding difference circumstances and responses.... More 

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