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Kenya Comfort Hotel

1.5 of 5 Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya
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Kenya Comfort Hotel
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Kenya Comfort Hotel
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149 reviews from our community

Traveler rating
    9
    49
    60
    19
    12
See reviews for
10
52
41
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Abuja, Nigeria
1 review
1 of 5 stars Reviewed 2 weeks ago

I asked the hotel to pick me up at the airport and send me to the airport after the stay. It cost me USD56 for the pick-up at the Jomo International airport to take me to the hotel and send me to the airport after the stay at the hotel. The hotel does not provide the information on the website... More

Was this review helpful? Yes
kchensuites, General Manager at Kenya Comfort Hotel, responded to this review

Thank you for posting a comment regarding your experience during your stay with us. Just to correct the perception, I didn’t give mere excuses but stated facts which I am ready to share again. First and foremost we are located in the city centre of Nairobi and the same information is on our website, the distance from J.K.I.A to city... More

Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 5, 2014

I was in Nairobi last month and this hotel was recommended to me by a lot of websites so I just booked it. Spent 50$ for a small room that was the same size of a tuna can and yes literally a tuna can, but I gotta be honest the staff were so friendly and nice, but value to money... More

Was this review helpful? Yes
kchensuites, General Manager at Kenya Comfort Hotel, responded to this review

Thank you very much for posting a comment regarding your stay with us. Just to be precise, the rate of USD 50 includes taxes which are about 23% and also include other costs fixed and variables just to mention. In due consideration the price is very competitive and has not increased for the past two years. Harassment may be handled... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 5, 2014

This is an average budget hotel with not-so budget prices...this place (as most of Kenya) thinks Westerners can afford ANYTHING, hence the high price of barely average accommodation. Their hefty $75 per night price tag on a tiny room with a double bed and outdated decor is NOT justifiable and the hotel needs to realize this place is not in... More

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kchensuites, General Manager at Kenya Comfort Hotel, responded to this review

Thank you for your feedback regarding your stay with us. Pricing remains to be an issue globally. Any investment must be measured on investment rate of return intended to spur growth in the industry and as such not discriminative. The price of USD 75 is inclusive of taxes which are well over 23% in total, there are more other expenses... More

Bridgnorth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 9, 2014

The hotel is in a good location if you have a night or two in Nairobi before starting out on a trip. It is fairly close to the National Museum (5000KSH by taxi each way). There is a supermarket and banks nearby. The staff were extremely helpful and friendly. The food in the restaurant was very nice. Only downside is... More

Was this review helpful? Yes 1
kchensuites, Manager at Kenya Comfort Hotel, responded to this review

Thank you very much for your review. We feel honoured for your positive comment and wish to reassure you that we will strive to improve our services to always meet your needs and wants. We will be happy to host you always when in our capital city in the sun, Nairobi With kind regards John Kiriama More

California
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 8, 2014

The photos posted on this site make this hotel look nicer than I think it is. We stayed here to catch up on sleep after a very long flight from California. I was happy it had electricity, towels (tho not fluffy like American towels), hotel restaurant, elevator, and peace and quiet. I was not happy with the very tight bathroom.... More

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kchensuites, Manager at Kenya Comfort Hotel, responded to this review

Thank you for your review regarding your stay with us. All photos posted in our website are a true reflection of the hotel as we have not mixed any foreign photos. They are taken onsite. We have already started part of our long term renovations whose phases will incorporate an additional lift and room renovations among others. Our mattresses are... More

Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

Kenya comfort is is a very nice hotel and the location is ideal. there is a 24hrs shopping mall nearby and the environment is OK.The service and the food is good. the staff also are very friendly. The rooms are clean but not so big... I had a group of Eight who had a wonderful time. at one time i... More

Was this review helpful? Yes 1
kchensuites, Manager at Kenya Comfort Hotel, responded to this review

We thank you for your honest review regarding your stay with us. We have embarked on some renovations part of it aimed at giving our rooms a better look. We are humbled that your group had a great time during their stay with us and on behalf of various departments, we further thank you for your sincere compliments. We are... More

Cairns, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 4, 2014

I recently travelled to Nairobi and stayed at the Comfort Hotel at the end of June 2014. I found the staff to be very friendly and outgoing. The property however is very outdated, and not so clean. The quality of the rooms was less than average - I stayed in a double room with two single beds. I paid $110... More

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kchensuites, General Manager at Kenya Comfort Hotel, responded to this review

We thank you for posting a mixed a review regarding your stay with us. We have already started some renovations whose long term plan will be additional lift and also re-reorganization of rooms. About the restaurant you could have explained the problem to the duty manager, we run a 24 hour duty manager shift. This could help us greatly identify... More

Lima, Peru
1 review
4 of 5 stars Reviewed July 18, 2014

I had a wonderful stay and lovely breakfast and dinner. The staff are friendly and very helpful. the waiters are alert, quick and clean. The location is good and the rates are pocket friendly. The Manager was present during all meals and i really enjoyed my stay there. will definitely came again.

Was this review helpful? Yes
kchensuites, Manager at Kenya Comfort Hotel, responded to this review

We thank you very much for your factual feedback This greatly helps us to sharpen our tools of service. On behalf of the staff from the various departments, we say a big thank you! Kind Regards John More

Bratislava, Slovakia
Contributor
19 reviews 19 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 24, 2014

The Hotel itself has a perfect location, near to the city center, to historical places as well as to offices. The room was not really nice, we booked a room for 4 and it was a bad choice. the room was small, we were not able to get into the bathroom in a normal way. the beds were comfortable, the... More

Was this review helpful? Yes
kchensuites, Manager at Kenya Comfort Hotel, responded to this review

We thank you for your honest review regarding your stay with us. We much appreciate feed backs from our guests who have had a chance to sample our products. You booked a quad being a room with four beds, this theory came up when we realized that there was a need for people to share their cost so as to... More

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 21, 2014

I have stayed in this hotel many times around this time. I returned this month with my group of visitors and was very impressed. THe restaurant services especially breakfast has greatly improved. The people were more alert to what they were doing and meals came out in a timely manner. The manager was on duty and we were informed if... More

Was this review helpful? Yes
kchensuites, Manager at Kenya Comfort Hotel, responded to this review

We sincerely thank you for posting a comment regarding your stay together with your group We feel humbled by your honest compliments and promise you that we will strive harder to achieve our goals of making our guests’ stay remain with a life long experience. Our promise will be your comfort. Most eager to host you and your group again.... More

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Additional Information about Kenya Comfort Hotel

Address: Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Kenya Comfort Hotel 1.5*
Number of rooms: 91
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