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All 100 Nairobi hotels

Silver Springs Hotel

3.0 of 5 Hotel   |   Valley Road & Argwings Kodhek Road, Nairobi, Kenya (Upper Hill Estate)
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Silver Springs Hotel
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Ranked #45 of 100 hotels in Nairobi
A recent review
3 of 5 stars Reviewed July 15, 2014
Glen P
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93 people have reviewed this hotel

Traveler rating
    9
    34
    39
    7
    4
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60
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
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English first
Central Bosnia Canton, Bosnia and Herzegovina
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Initially, my company booked me in the Silver Springs Hotel, Nairobi, Kenya, where I supposed to stay from 8-30 August 2014, but I checked out after seven days when a Shift Manager, obviously supported by his Operations Manager, started a fishy games inventing additional charges - with obvious intention to "get something" under the table. Namely, my partner was visiting... More

Was this review helpful? Yes 2
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, We thank you for your feedback and I must apologize for any inconvenience caused to you during your stay. We as a hotel really value the security of all our guests and security is our priority number one and it is an international hotel requirement that any guest visiting the hotel has to register. Regarding the issues that... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 15, 2014

This is a simple, no frills hotel that was suitable for my single overnight stay in Nairobi. It has good security and I felt safe. Rooms were small and simple and included an AC unit which was useful. The bed was comfortable. The hotel was quiet. Their breakfast buffet was quite good and had a large selection including made-to-order omelets.... More

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Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to share your experience with us. We are happy that you were satisfied with the overall experience during your stay with us and thank you for the compliments regarding our security and food. We really value and appreciate your feedback and look forward to welcome you back soon. More

Seville, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 27, 2014

The best thing about this hotel is its location, directly opposite the excellent Nairobi Hospital and Doctor's plaza. In fact this is really the only real positive about the place. The hotel itself is bordered by the main road and a boundary wall with no grounds or gardens to speak of. Taking a walk means negotiating the human traffic outside... More

Was this review helpful? Yes 1
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your honest feedback in regard to your stay last year. I'm really sorry to learn that our facility did not meet your expectations then but i am happy to let you know we have been carrying out some renovations since then and your feedback helped alot in identifying areas to work on among others. We... More

Lafayette, Indiana
Top Contributor
125 reviews 125 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 17, 2014

We held two conferences over one week at the Silver Springs and had a wonderful experience. The first conference had over 60 attendees and the second about 20 attendees. The Silver Springs hotel was very flexible and accommodating, making sure that we had what we needed and totally willing to make last minute changes. We held plenary sessions, poster sessions... More

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was our pleasure to have you as our guest during the time you were attending a conference and more so for your honest feedback. As management we are glad that you were satisfied with our services and we really thank you for the good compliments regarding our facility, service and food. We appreciate your feedback and look... More

Kent, England
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 13, 2014

Stayed here for a week at the end of April, was visiting the Dental Hospital next door. Arrived at about 10.30pm check in went smoothly and we were allocated a room at the back which entailed walking through the central pool and sitting area. Room was OK, large bathroom, tea and coffee, complimentary bottles of water. Could have done with... More

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Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure to have you as our guest in April and we thank you for having chosen Silver Springs as a hotel of your choice. We noted your dissatisfaction for the service delivered during your stay and we have taken measures to address this shortcomings especially the duration taken to serve a guest and the food... More

Waterloo, Ontario
Top Contributor
74 reviews 74 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 28, 2014

I stayed here two nights before and after a hiking and climbing trip to Mt. Kenya. Security appears to be quite thorough here. It is a fairly short walk to ATMs, money exchange and grocery store. Staff are friendly. The upgraded room I had on the first floor past the pool was considerably better than the tower room I had... More

Was this review helpful? Yes 1
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, May i take this opportunity to thank you for having considered Silver Springs as a hotel of your choice during your previous stay. Thank you for your feedback especially for acknowledging our security set up which i assure you that it is our number one priority to all our guests. The hotel is strategically located and all essential... More

Cambridge, UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2014

I was sent here on business and had a superior room which was a good size and clean. The staff are helpful and all areas including the pool are clean. A coffee shop and small shop with essentials are useful. The wifi was a little intermittent but available throughout the hotel and is free. Enjoyable stay and will use again... More

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to share with us your honest feedback. We are happy to note that your general stay with us and experience was good and i regret the intermittent wifi. I would like to assure you that our IT team has brought two more internet service providers on board and as a result connectivity... More

SHANGHAI
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 12, 2014

Room seemed small and old,not matching the fabulous looking of the hotel.Meanwhile,the public space such as lobby,dinning room and swimming pool were much better.Besides,the breakfast was quite substantial. The staffs of receiption was helpful.

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear guest, We were honored to host you in our hotel and we thank you for your feedback. I sincerely regret that the room allocated to you during your stay did not meet your expectations due to its physical state but i am pleased to assure you that since then we have managed to undertake some renovations and improved on... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 2, 2014

Initially I was booked into a standard room, which was rather small and very tired looking. The decor was well outdated, however surprising everything worked. (The AC was not that effecient). On asking for an upgrad, it was provided. The room was a delux room with more leg room and comfortable setting area. Overal again it was an average room... More

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for sharing your valuable feedback with us. I sincerely regret to note that you were allocated a room that did not meet your expectations. I am very sorry that you did not get a variety of vegeterian food on the buffet a situation that we have addressed our Chef and improved on the variety. In addition... More

London, United Kingdom
Top Contributor
65 reviews 65 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 18, 2014

The Silver Springs is a very tired hotel, but they are slowly improving it with series of renovations. The rooms at the front of the hotel have had the treatment first and generally well maintained, whereas the rooms in the tower at the back are a little shabby. The food is truly bad, and so should be avoided if possible.

Was this review helpful? Yes
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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Nairobi
Hotel Class
Number of rooms
160

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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