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Silver Springs Hotel

Hotel website
Valley Road & Argwings Kodhek Road, Nairobi, Kenya
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Trip 120
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1 room 1 guest
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Silver Springs Hotel
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126 Reviews from our TripAdvisor Community

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Traveler rating
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    43
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Its a very well maintained hotel and located at very prime area. Enjoyed my stay. Staff was excellent and found very helpful in nature. Food was also very good. I enjoyed the amenities provided by the hotel. Ambiance of the hotel is excellent.

Was this review helpful? Yes
Matadi, Democratic Republic of the Congo
1 review
5 of 5 stars Reviewed 4 days ago NEW

My first stay at Silver Springs Hotel in Nairobi. In three nights, I discovered a sweet place which made my stay happy and pleasant. I can remember the restaurant and room service always smiling and ready to help. Even if I had some problems in English speaking, reception staff was enduring and laid out to come to assistance.

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you very much for your kind remarks. We will pass them on to our staff as an appreciation. We are looking forward to welcoming you soon. sincerely, Shadrack Wawire General Manager. More 

Nairobi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Me and my Family had a great afternoon courtesy of the Silver Springs hotel..one being by a Mr Maurice Ndichu at the coffee lounge and another gentleman of whom sadly I have forgotten the name.. Keep it up Silver Springs. G.W

Was this review helpful? Yes 2
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your good comments, it was a pleasure for us to have you and your family as our guests. We are looking forward to welcoming you again. Sincerely, Shadrack Wawire General Manager. More 

Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at the Silver Springs Hotel for around 2 weeks at the end of July/beginning of August. The hotel was very clean, the staff was extremely friendly and helpful, and the location was pretty decent (40 minute walk to the CBD). The area felt relatively safe, and the breakfast buffet had a good mix of Kenyan/Western food. Some suggestions... More 

Was this review helpful? Yes 1
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for sharing with us your impressions after your recent stay with us. We are happy to hear that you enjoyed your stay especially with the location ,high standards of cleanliness, friendly staff and great breakfast. However i am sincerely sorry about the Taxi issue which i promise it will be handled and sorted out by the... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

My second stay at Silver Springs in Nairobi. Staff is fabulous and I feel well cared for even when traveling alone. Comfortable beds, very clean and safe - for good value. Security is good as well - they are very visible, helpful and not intimidating. Food is good!

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you very much for your review. We are happy that you enjoyed your stay with us and that you had a good experience with our staff ,a comfortable and clean environment, good food and security couldn't also go unnoticed. I will be very much pleased to welcome you again during your next stay. Sincerely, Shadrack Wawire General... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The environment of the hotel pretty clean and calm, staff are friendly and helpful, customer service is great , security though a bit too much its reasonable ,available taxi's at all times, the wifi switch can be annoying and finally, one more peeve was the issue with room occupancy policy.

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to post your sincere remarks about our hotel which i will pass on to our staff. Your comments are important to us to continuosly improve ourselves. We hope that you will visit us soon. Sincerely, Shadrack Wawire General Manager More 

Asyut, Egypt
Level Contributor
146 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Central Location in Nairobi near the University. Which is useful for traffic once inside. But its 30 min from the airport, and in bad traffic took 2 hrs. The standard rooms are low 3 star, we upgraded to superior (renovated), which are nice and more spacious. They give the feel of Nairobi. The hotel is small size, and the breakfast... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your honest feedback. I sincerely regret for the mixed experience that you had during your stay with us but i want to reassure you that the technical problem with the boiler was immediately resolved and thus we have not experienced such a problem again. I must thank you for your patience and understanding during that... More 

Kisumu, Kenya
1 review
4 of 5 stars Reviewed 3 weeks ago

The ambience of the hotel quite good, staff are friendly and helpful, security quite fair. The only concern I have noticed the two times I have been to the hotel is the poor WIFI especially in the rooms

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your kind words regarding your stay on the two occasions at the hotel. I take note of the poor Wifi experienced during your stay which my IT team has already addressed with our service provider and i assure you that you will note some changes on your next visit. I look forward to welcome you... More 

Houston, Texas
Level Contributor
106 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay here regularly. It is a great solid option in Nairobi. The Gym is great. The rooms are small and a bit tired. My last visit I noticed an improvement in the restaurant! Friendly staff overall always happy to help.

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sincere comments and for telling us of your impressions. I take note of the old room and would like to assure you that we are continuosly renovating our rooms which have a combination of both old and new with modern amenities. We also have different categories of rooms to choose from which vary in... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Thanks for your hospitality , it was good for me to stay for four days and I was attend workshop and fill comfortable, in the evening I was able to walk around the town Rooms well organized, clear and the food was delicious, the staff was committed to the service including the security and hotel staff, friendly...

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear guest, We sincerely thank you for the good review which i was delighted to read. I have shared your compliments with all the staff, as this is the only best motivation i can offer. We are looking forward to your return visit soon. Sincerely, Shadrack Wawire General Manager. More 

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