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Silver Springs Hotel

3.0 of 5 Valley Road & Argwings Kodhek Road, Nairobi, Kenya
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Silver Springs Hotel
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Silver Springs Hotel
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100 reviews from our community

Traveler rating
    10
    38
    41
    7
    4
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ireland
Top Contributor
84 reviews 84 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel. Good location with easy access to city centre. Friendly, helpful staff. Decent sized AC rooms. Great menu and food choices. Good WIFI access and helpful IT support. The pool is small but has a lovely space around it for lounging and chilling out. The pool is also located in the centre of the hotel surrounded by glass in... More

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure for us having hosted you as our guest at Silver Springs. Thank you very much for your good and genuine feedback . We are happy to note that you received good service from my team during your stay. We always ensure that we have security all round to guide our guests on where to... More

Hargeysa, Somalia
1 review
4 of 5 stars Reviewed 2 weeks ago

This is my second time at Silver springs hotel,i stayed for four days for a workshop at your hotel.Good neat and clean rooms ,have a good internet all of the hotel ,good room service and best reception.Staff are very pleasant and helpful. The food variety of choices,i liked it ,I enjoy my quality time using your sauna and steam bath... More

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at Silver Springs, and thank you very much for your nice feedback. We are happy to note that you enjoyed our food and great customer care that you got from our staff. I would also like to thank you for your suggestions which as management will have... More

Ghaziabad, India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 29, 2014

Stayed for a week for a workshop at Silver Springs Hotel. They have good neat and clean rooms. Have good room service and help desk. Staff is very pleasant and helpful. They provide complementary good internet across whole of property. Have a ok pool but its good sit and relax nearby the pool. Only concern is lack of choice of... More

Was this review helpful? Yes 1
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, We appreciate your suggestion that we provide more choice for the vegetarian food in our hotel. We will ensure that we add more vegetarian food on our alarcate menu. We offer a variety of vegetarian food on the buffet and also have a live Chinese and Indian cooking station that offer the same. Thank you for your insightful... More

Brisbane, Australia
Top Contributor
51 reviews 51 reviews
29 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 20, 2014

This hotel was booked by our tour company and we were very happy with their selection. The room was fairly small but suitable for a single night and the beds, although sagging a little, afforded a very good nights sleep. The room was airconditioned and with a cool setting the thick doona was perfect. The shower was a bit of... More

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Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, I am sorry that you experienced a problem with our shower during your stay and kindly accept our sincere apology. We managed to rectify the problem and i appreciate the opportunity to make things right. Thank you for your insightful comments. We look forward to having you stay with us again soon. Kind regards. Shadrack Wawire Operations Manager. More

Nijmegen, The Netherlands
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 18, 2014

great hotel to start or end your strip. Situated just outside of the hectics of Nairobi. Its comfortable, and has good and clean rooms with good shower. Convienient rooms and good facilities, friendly employees and the hotel has a swimming pool.

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for having chosen Silver Springs during your last visit. May i take this opportunity to thank you for for taking your time to give us your honest feedback regarding our facility and services in general. I promise you that we will continue to uplift our standards and we look forward to welcoming you again. Kind regards.... More

Harare, Zimbabwe
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 12, 2014

The hotel is conveniently located close to everything you need. Yaya centre is a 5 minutes drive and down-town Nairobi is also 5 to 20 minutes depending on traffic. The front desk staff at the hotel are very friendly and the bellhop makes you feel like you have known him all your life. The standard rooms are small with very... More

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for sharing with us your experience during your stay with us. We are happy to note that you received good service from our staff and i promise that we shall continue doing so to all our guests so that we can exceed each and everyone's expectations. May i also take this opportunity to assure you that... More

Central Bosnia Canton, Bosnia and Herzegovina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed August 17, 2014

Initially, my company booked me in the Silver Springs Hotel, Nairobi, Kenya, where I supposed to stay from 8-30 August 2014, but I checked out after seven days when a Shift Manager, obviously supported by his Operations Manager, started a fishy games inventing additional charges - with obvious intention to "get something" under the table. Namely, my partner was visiting... More

Was this review helpful? Yes 9
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, We thank you for your feedback and I must apologize for any inconvenience caused to you during your stay. We as a hotel really value the security of all our guests and security is our priority number one and it is an international hotel requirement that any guest visiting the hotel has to register. Regarding the issues that... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 15, 2014

This is a simple, no frills hotel that was suitable for my single overnight stay in Nairobi. It has good security and I felt safe. Rooms were small and simple and included an AC unit which was useful. The bed was comfortable. The hotel was quiet. Their breakfast buffet was quite good and had a large selection including made-to-order omelets.... More

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to share your experience with us. We are happy that you were satisfied with the overall experience during your stay with us and thank you for the compliments regarding our security and food. We really value and appreciate your feedback and look forward to welcome you back soon. More

Seville, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 27, 2014

The best thing about this hotel is its location, directly opposite the excellent Nairobi Hospital and Doctor's plaza. In fact this is really the only real positive about the place. The hotel itself is bordered by the main road and a boundary wall with no grounds or gardens to speak of. Taking a walk means negotiating the human traffic outside... More

Was this review helpful? Yes 3
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your honest feedback in regard to your stay last year. I'm really sorry to learn that our facility did not meet your expectations then but i am happy to let you know we have been carrying out some renovations since then and your feedback helped alot in identifying areas to work on among others. We... More

Lafayette, Indiana
Top Contributor
130 reviews 130 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 17, 2014

We held two conferences over one week at the Silver Springs and had a wonderful experience. The first conference had over 60 attendees and the second about 20 attendees. The Silver Springs hotel was very flexible and accommodating, making sure that we had what we needed and totally willing to make last minute changes. We held plenary sessions, poster sessions... More

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was our pleasure to have you as our guest during the time you were attending a conference and more so for your honest feedback. As management we are glad that you were satisfied with our services and we really thank you for the good compliments regarding our facility, service and food. We appreciate your feedback and look... More

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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
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