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Silver Springs Hotel

3.0 of 5 Valley Road & Argwings Kodhek Road, Nairobi, Kenya
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Silver Springs Hotel
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Silver Springs Hotel
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103 reviews from our community

Traveler rating
    11
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    41
    7
    4
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8
8
13
63
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rotterdam
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked the hotel by reccomendation from our son, who lives in Kenya. The overall service is ok. Room was clean, tidy and had a bath and shower. The hotel has a central swimmingpool. We also had dinner here. Menu is ok and sufficient western food. Prices of the restaurant are ok. I had to print out a new e-ticket... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing Silver Springs Hotel during your recent stay in Nairobi. I must thank you for taking your time to give valuable comments about your stay at our hotel especially on good service, cleanliness and food. I am also sorry for the charge on the printing of the e-ticket but i promise that we will offer... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

I stayed here this month on my way back to UK having visited family. I had an upgrade of room before I checked in! The reception staff and bell hop were very professional and made me feel welcome. The room was clean, spacious with A/C. Food was delicious with plenty of variety. The hotel staff were very pleasant and friendly.... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, I would like to thank you for your kind words regarding your recent stay at Silver Springs Hotel. We are so happy to hear that you felt at home and had a good time at our hotel. We are looking forward to having you and your friends soon, Sincerely, Shadrack Wawire General Manager. More 

Kent, England
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 23, 2014

I stayed here with my husband 8th - 13th Nov. The hotel was booked for us by the dental school which I was visiting. It was our second visit. Last time we were greeted by the Operations Manager, Shadrack Wawire, during our stay who organised a late check out for us. We contacted him directly prior to our recent visit... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing Silver Springs Hotel whenever you visit Nairobi and also for taking the time to write a review. We are glad to hear that you enjoyed your stay with us. Silver Springs aims to provide a truly unique experience and we are thrilled that we were able to meet your expectations and promise to exceed... More 

Ireland
Top Contributor
84 reviews 84 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 16, 2014

Great hotel. Good location with easy access to city centre. Friendly, helpful staff. Decent sized AC rooms. Great menu and food choices. Good WIFI access and helpful IT support. The pool is small but has a lovely space around it for lounging and chilling out. The pool is also located in the centre of the hotel surrounded by glass in... More 

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Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure for us having hosted you as our guest at Silver Springs. Thank you very much for your good and genuine feedback . We are happy to note that you received good service from my team during your stay. We always ensure that we have security all round to guide our guests on where to... More 

Hargeysa, Somalia
1 review
4 of 5 stars Reviewed November 9, 2014

This is my second time at Silver springs hotel,i stayed for four days for a workshop at your hotel.Good neat and clean rooms ,have a good internet all of the hotel ,good room service and best reception.Staff are very pleasant and helpful. The food variety of choices,i liked it ,I enjoy my quality time using your sauna and steam bath... More 

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at Silver Springs, and thank you very much for your nice feedback. We are happy to note that you enjoyed our food and great customer care that you got from our staff. I would also like to thank you for your suggestions which as management will have... More 

Ghaziabad, India
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 29, 2014

Stayed for a week for a workshop at Silver Springs Hotel. They have good neat and clean rooms. Have good room service and help desk. Staff is very pleasant and helpful. They provide complementary good internet across whole of property. Have a ok pool but its good sit and relax nearby the pool. Only concern is lack of choice of... More 

Was this review helpful? Yes 1
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, We appreciate your suggestion that we provide more choice for the vegetarian food in our hotel. We will ensure that we add more vegetarian food on our alarcate menu. We offer a variety of vegetarian food on the buffet and also have a live Chinese and Indian cooking station that offer the same. Thank you for your insightful... More 

Brisbane, Australia
Top Contributor
56 reviews 56 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 20, 2014

This hotel was booked by our tour company and we were very happy with their selection. The room was fairly small but suitable for a single night and the beds, although sagging a little, afforded a very good nights sleep. The room was airconditioned and with a cool setting the thick doona was perfect. The shower was a bit of... More 

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Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, I am sorry that you experienced a problem with our shower during your stay and kindly accept our sincere apology. We managed to rectify the problem and i appreciate the opportunity to make things right. Thank you for your insightful comments. We look forward to having you stay with us again soon. Kind regards. Shadrack Wawire Operations Manager. More 

Nijmegen, The Netherlands
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 18, 2014

great hotel to start or end your strip. Situated just outside of the hectics of Nairobi. Its comfortable, and has good and clean rooms with good shower. Convienient rooms and good facilities, friendly employees and the hotel has a swimming pool.

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for having chosen Silver Springs during your last visit. May i take this opportunity to thank you for for taking your time to give us your honest feedback regarding our facility and services in general. I promise you that we will continue to uplift our standards and we look forward to welcoming you again. Kind regards.... More 

Harare, Zimbabwe
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 12, 2014

The hotel is conveniently located close to everything you need. Yaya centre is a 5 minutes drive and down-town Nairobi is also 5 to 20 minutes depending on traffic. The front desk staff at the hotel are very friendly and the bellhop makes you feel like you have known him all your life. The standard rooms are small with very... More 

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for sharing with us your experience during your stay with us. We are happy to note that you received good service from our staff and i promise that we shall continue doing so to all our guests so that we can exceed each and everyone's expectations. May i also take this opportunity to assure you that... More 

Central Bosnia Canton, Bosnia and Herzegovina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed August 17, 2014

Initially, my company booked me in the Silver Springs Hotel, Nairobi, Kenya, where I supposed to stay from 8-30 August 2014, but I checked out after seven days when a Shift Manager, obviously supported by his Operations Manager, started a fishy games inventing additional charges - with obvious intention to "get something" under the table. Namely, my partner was visiting... More 

Was this review helpful? Yes 9
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, We thank you for your feedback and I must apologize for any inconvenience caused to you during your stay. We as a hotel really value the security of all our guests and security is our priority number one and it is an international hotel requirement that any guest visiting the hotel has to register. Regarding the issues that... More 

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Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#14 Spa Hotel in Nairobi

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