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Silver Springs Hotel

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Valley Road & Argwings Kodhek Road, Nairobi, Kenya
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Silver Springs Hotel
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Silver Springs Hotel
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110 reviews from our community

Traveler rating
    13
    44
    42
    7
    4
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Silver Springs is friendly and welcoming. Good essentials such as cleanliness and wifi with cool vintage touches to decor. Free access to pool, gym and spa. Good location for Upper Hill and town. Great value will stay again. - (Would suggest flat fee for room service rather than %)

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Nampula Province, Mozambique
1 review
4 of 5 stars Reviewed 2 weeks ago

Our trip was due to an illness in the family and the hotel is very near Nairobi hospital. Having said that we found the staff to be universally kind, warm and excellent. The breakfast buffet is great and the kids enjoyed the pool. Good gym for adult children and adults too. The rooms are very comfortable but a bit small,... More 

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Dublin, Ireland
1 review
5 of 5 stars Reviewed March 29, 2015

I stayed in the Silver Springs hotel for 5 weeks while on a business trip. The hotel was a home from home. The management and staff were friendly and always very helpful. My room was spacious and spotlessly clean. I felt really safe during my stay there. The hotel itself is located near to the city centre which is a... More 

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing Silver Springs Hotel during your stay in Nairobi and also for taking your time to write a review. I and all the hotel staff are so glad to hear that you enjoyed your accommodation as well as the trip to the National Park. Our hotel aims to provide a truly unique experience and we... More 

Tokyo
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2015

It is located near Nairobi hospital. Easy access to city center, shopping mall while there is stressful traffic congestion in Nairobi. A room is clean and large enough. Internet access is not too bad. Staff are friendly. A balanced hotel in Nairobi.

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to give us feedback regarding your stay at our hotel. I am glad that you found our location convinient. We truly appreciate your kind words about our staff and the general cleanliness of the hotel. We look forward to welcoming you back again soon. Sincerely, Shadrack Wawire General Manager. More 

Margate, United Kingdom
Top Contributor
70 reviews 70 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 16, 2015

Dinner with friends was a little disappointing as the Restaurant had little ambience and few people granted it was a Monday evening.The welcome was jaded and after a one hour and a quarter hours drive for three miles in rush hour travel there needed to be a buzz to restart the adrenalin rush.There was a good variety of choice on... More 

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest I am sorry that you received inferior service when you came to meet your guest and to dine at our restaurant last Monday. I know how frustrating it is to have plans for an elegant evening unexpectedly go awry. I appreciate for bringing to our attention of the situation that evening. To solve the problem, we have addressed... More 

Rotterdam
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 1, 2015

We booked the hotel by reccomendation from our son, who lives in Kenya. The overall service is ok. Room was clean, tidy and had a bath and shower. The hotel has a central swimmingpool. We also had dinner here. Menu is ok and sufficient western food. Prices of the restaurant are ok. I had to print out a new e-ticket... More 

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing Silver Springs Hotel during your recent stay in Nairobi. I must thank you for taking your time to give valuable comments about your stay at our hotel especially on good service, cleanliness and food. I am also sorry for the charge on the printing of the e-ticket but i promise that we will offer... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed December 25, 2014 via mobile

I stayed here this month on my way back to UK having visited family. I had an upgrade of room before I checked in! The reception staff and bell hop were very professional and made me feel welcome. The room was clean, spacious with A/C. Food was delicious with plenty of variety. The hotel staff were very pleasant and friendly.... More 

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, I would like to thank you for your kind words regarding your recent stay at Silver Springs Hotel. We are so happy to hear that you felt at home and had a good time at our hotel. We are looking forward to having you and your friends soon, Sincerely, Shadrack Wawire General Manager. More 

Kent, England
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed December 23, 2014

I stayed here with my husband 8th - 13th Nov. The hotel was booked for us by the dental school which I was visiting. It was our second visit. Last time we were greeted by the Operations Manager, Shadrack Wawire, during our stay who organised a late check out for us. We contacted him directly prior to our recent visit... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing Silver Springs Hotel whenever you visit Nairobi and also for taking the time to write a review. We are glad to hear that you enjoyed your stay with us. Silver Springs aims to provide a truly unique experience and we are thrilled that we were able to meet your expectations and promise to exceed... More 

Ireland
Top Contributor
84 reviews 84 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 16, 2014

Great hotel. Good location with easy access to city centre. Friendly, helpful staff. Decent sized AC rooms. Great menu and food choices. Good WIFI access and helpful IT support. The pool is small but has a lovely space around it for lounging and chilling out. The pool is also located in the centre of the hotel surrounded by glass in... More 

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Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure for us having hosted you as our guest at Silver Springs. Thank you very much for your good and genuine feedback . We are happy to note that you received good service from my team during your stay. We always ensure that we have security all round to guide our guests on where to... More 

Hargeysa, Somalia
1 review
4 of 5 stars Reviewed November 9, 2014

This is my second time at Silver springs hotel,i stayed for four days for a workshop at your hotel.Good neat and clean rooms ,have a good internet all of the hotel ,good room service and best reception.Staff are very pleasant and helpful. The food variety of choices,i liked it ,I enjoy my quality time using your sauna and steam bath... More 

Was this review helpful? Yes
Shadrack W, Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at Silver Springs, and thank you very much for your nice feedback. We are happy to note that you enjoyed our food and great customer care that you got from our staff. I would also like to thank you for your suggestions which as management will have... More 

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