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Silver Springs Hotel

Hotel website
Valley Road & Argwings Kodhek Road, Nairobi, Kenya
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Trip 120
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Silver Springs Hotel
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117 Reviews from our TripAdvisor Community

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Traveler rating
    15
    49
    42
    7
    4
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (28)
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    (33)
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    (29)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Thanks for your hospitality , it was good for me to stay for four days and I was attend workshop and fill comfortable, in the evening I was able to walk around the town Rooms well organized, clear and the food was delicious, the staff was committed to the service including the security and hotel staff, friendly...

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Yangon (Rangoon), Myanmar
Level Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

This is probably the only hotel in Nairobi with reasonable in Nairobi City, I was looking for a decent place to stay after getting rip off by average Nairobi hotels and luckily found this place, the price is more than reasonable for the facilities and the service offered, they also have nice and big swimming pool indoor.

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for giving your honest feedback about the hotel. We are grateful and thank you for choosing to stay with us while you were in Nairobi. We take note of our affordable rates and the good service that you received at the hotel. We look forward to welcoming you back soon. Sincerely, Shadrack Wawire General Manager. More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent room service, extremely friendly and helpful staff. I got upgraded to a suite due to some issues with the previous room, certainly looking forward to the next two weeks at the hotel and thanks for the great customer service and putting the needs of the clients first !

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sincere feedback regarding your stay. We are happy to note that the issues you had were handled to your satisfaction and you are getting excellent service from the whole team. The team will ensure that you get the home away from home experience throughout your stay. Have a good stay with us. Sincerely, Shadrack... More 

Warwick, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms well appointed, mossie nets in place.. food no problem to the weak western stomach ! All staff very friendly and helpful. Significant in this part of the world is that they have some security in plade on the gate, but I would say it is not extensive. Perhaos not much need though. This is a kenyan owned hotel group... More 

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to post sincere comments regarding your stay at our hotel. We are happy to hear that the food was good and you also had a good experience with our staff. Thank you once again for sincerely commenting on Greenhills which is our sister hotel. We are looking forward to having you with... More 

Wells, Maine
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I broke my foot on safari and was treated during a long day at Nairobi Hospital. The hotel is a block away and we spent the night there before resuming our trip. The staff was wonderful receiving and printing our revised itinerary for us. Room service was excellent. We would have eaten in the restaurant but it had several steps... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your kind words regarding your last stay at Silver Springs. I am happy to note that you received good service from my team. I sincerely regret that you could not access our restaurant for your meals and i promise that I will ensure we put in place handrails at the points where they are missing.... More 

Kent, England
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 23, 2015

This was our third visit to Silver Springs and it proved just as enjoyable as the previous two. Again we were well looked after by Mr Wawire and the rest of the staff with a room upgrade and a late checkout. Everything was much the same as our previous visits but we did note the improved wifi, which is free.... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sincere feedback and may i take this opportunity to thank you for the faith and trust that you have towards our facilities and services by allowing us to host you for the 3rd time. We are happy to take note that all our staff took good care of you during your stay and also... More 

Nairobi, Kenya
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 17, 2015

Just spent an enjoyable couple of nights and days at the Silver Springs for a private sector development workshop. Over 20 years since I was last here. Let me single out the special, friendly attention provided by the hotel management and staff - makes you feel wanted and at home. I had a small single room with aircon and small... More 

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Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to post your sincere comments about Silver Springs Hotel. We are indeed pleased to take note that everybody you met made you appreciated and feel at home. I would like to assure you that we have different categories and sizes of rooms therefore i will ensure that you are allocated a bigger... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2015

Silver Springs is friendly and welcoming. Good essentials such as cleanliness and wifi with cool vintage touches to decor. Free access to pool, gym and spa. Good location for Upper Hill and town. Great value will stay again. - (Would suggest flat fee for room service rather than %)

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing Silver Springs hotel on your recent stay in Nairobi. We are glad to hear that you enjoyed the location and really appreciate that you took time to send valuable comments about your stay at our hotel especially for mentioning our great customer service, cleanliness, good Wifi, and good Gym. We look forward to welcoming... More 

Nampula Province, Mozambique
1 review
4 of 5 stars Reviewed May 6, 2015

Our trip was due to an illness in the family and the hotel is very near Nairobi hospital. Having said that we found the staff to be universally kind, warm and excellent. The breakfast buffet is great and the kids enjoyed the pool. Good gym for adult children and adults too. The rooms are very comfortable but a bit small,... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear guest, Thank you so much for your kind words regarding your recent stay at Silver Springs hotel. We are happy to note that our staff took good care of you and your family and that the kids had a great time. I am sincerely sorry about the small room that you were allocated but i promise to ensure that... More 

Dublin, Ireland
1 review
5 of 5 stars Reviewed March 29, 2015

I stayed in the Silver Springs hotel for 5 weeks while on a business trip. The hotel was a home from home. The management and staff were friendly and always very helpful. My room was spacious and spotlessly clean. I felt really safe during my stay there. The hotel itself is located near to the city centre which is a... More 

Was this review helpful? Yes
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing Silver Springs Hotel during your stay in Nairobi and also for taking your time to write a review. I and all the hotel staff are so glad to hear that you enjoyed your accommodation as well as the trip to the National Park. Our hotel aims to provide a truly unique experience and we... More 

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