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The Heron Portico

#15 of 122 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
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Ranked #15 of 122 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 5, 2013
Chandrassn Hyderabad, Andhra Pradesh, India
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181 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
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Hyderabad, Andhra Pradesh, India
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 5, 2013

I was here for a very short visit as a sharing guest with my colleague. The room is quite good, space, furniture, beds etc., Bathroom showers .... problem. Security is quite good. No lift facility for the rooms backside. Appears my colleague faced big issues with wifi connectivity, think it is better the hotel improves this becaz mostly we come... More 

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Seattle, Washington
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 5, 2013

Really enjoyed my stay here. My client typically books folks into the Hilton but my fixer suggested the Heron. Rooms were nothing special but the staff was fantastic and it was a very comfortable stay.

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NAIROBI
1 review
3 of 5 stars Reviewed May 10, 2013

I booked my guest Mr. Marco Favazza from Italy in your splendid hotel last week as from the 29 April upto 04 May 2013 and we appreciated the quality service of the tall huge brown gentleman in your Front Office. My guest will certainly recommend your hotel on his next visit in October 2013. Many thanks. Anthony Smith.

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travelers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback... More 

Linlithgow, Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

Stayed here on several occasions during april/may 2013. Staff are warm and friendly, rooms are clean and comfortable. Hotel seems secure with guards at the gates etc (and Police HQ on the other side of the road, and same area of town as the president's house). Wifi facilities are good. Business people staying for more than a couple of nights... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We are delighted that the level of service and the hotel ambiance was to your liking. We take immense pride in training our staff so that our guests are delighted. Your comment on the services of our staff encourages and motivates them to attain higher levels of perfection. We have introduced our new menu and would like you... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2013 via mobile

The Heron Portico hotel in Nairobi made us feel like our home away from home. Mr David Mwaniki, the front desk manager, made sure our stay was as comfortable and relax as possible. His professionalism, friendliness, and dedication to making his guests feel at home are outstanding. Thank you Mr. Mwaniki and your hotel and your staff will be our... More 

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Livingstone, Zambia
Top Contributor
55 reviews 55 reviews
38 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 24, 2013

This hotel is in a secure area in Nairobi, is comfortable and has wonderful staff. The rooms are well equipped, and offer a cozy nights sleep. The staff are wonderful, welcoming and helpful. Honestly a wonderful place to stay in Nairobi.

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London, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 22, 2013

Stayed in this hotel on multiple occasions in 2011 during my business trips to Nairobi. My travelling agent could not find anything better within the given budget. I found this hotel to be okay for business travelers like me. But i would not recommend it to someone travelling with kids and family. Honestly, what i heard about this hotel from... More 

Was this review helpful? Yes 3
Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2013

I am traveling alone and am a single white woman. David Mwaniki, the Front Office Manager has done a brilliant job hire the most wonderful team - Nancy, Paris, Caesar, Vincent. They have all made sure I am safe where ever I go in the city, advising me on the rules of bartering, recommending restaurants and ensuring I feel welcome.... More 

Was this review helpful? Yes 3
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for your kind words. It is good to know that we have lived up to your expectations also heartening to learn that you enjoyed your stay. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff and... More 

nairobi
1 review
5 of 5 stars Reviewed January 28, 2013

Room: Very nice room Food: Very tasty Crew: Very friendly Cleanliness: You can smell the detol in bathroom Internet: V good Overall" Just EXCELLENT I have been coming to Nairobi since 2010 & I tried a lot of hotel. Here you get much value than you pay. My friend David & his team are doing an excellent job here!

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. As a hotel, we take immense pride in the fact that we work to make our guests feel at home. Feedback like this motivates the entire team to perform even better and more efficiently. Thank you again.... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed January 26, 2013

I checked into The Heron hotel last year mid-October, 2012. I had booked through email with David and I must say he was very very efficient in his quick reservations he did for me, am so grateful. I had booked a standard room and was lucky to be upgraded to a superior room and my oh my!! the room is... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We are delighted that the level of service and the hotel ambience was to your liking and you found the ambience immaculate. We take immense pride in training our staff so that our guests are delighted. Your comment on the services of our staff encourages and motivates them to attain higher levels of perfection. We look forward to... More 

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