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The Heron Portico

#17 of 125 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
Best prices for: 1 room 1 guest
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Ranked #17 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
4 of 5 stars Reviewed January 16, 2014
Sandra K Arusha, Tanzania
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191 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
See the most recent reviews
Arusha, Tanzania
Top Contributor
65 reviews 65 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 16, 2014

I wish I had spent more than a night there. It is a lovely place and within walking distance to a lot of places. It is quiet and peaceful, for a place within central town area of Nairobi. The staff were friendly and helpful (not very common for Nairobi). Food was great and the quality of sleep almost perfect (heat),... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us. I will convey to the colleagues in front office, housekeeping, F&B service and kitchen about your appreciation of... More 

Zaragoza, Spain
Contributor
13 reviews 13 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 14, 2014

Hotel and restaurant are good. I did not enjoy the swimmingpool because of the bad weather. Staff is nice and friendly. Standart room are ok even if a bit small. Price is good if you comparate with most of the hotel in Nairobi. There is a fitness room also. It is a safe place with safety men all day long.... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travelers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Looking forward... More 

Maputo, Mozambique
Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2014

Quiet and Excellent property; near to city center business location; with all facilities. The best is the buffet breakfast with choice of African, continental and Indian food options. I enjoyed most was the dinner sitting outside in the veranda with cool breeze of Nairobi and excellent service of the staff.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful feedback about The Heron Portico, Nairobi. We are extremely delighted to have you as an “ambassador” for The Heron Portico. It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for... More 

Pune, India
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 6, 2014

Had stayed here for a day during June 2012.beautiful location. Good facilities. Decent sized rooms. Though service is a bit slow here. They offer pick up and drop services to airport for a reasonable charge

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sparing your valuable time to share your experience of your stay through TripAdvisor. We are very happy to receive your feedback and to learn that you enjoyed your stay with us. The location of our hotel is indeed very nice.... More 

Chennai (Madras), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2013

In my last stay, i have experienced the best service and hospitality beyond my expectation. after the new management the hotel has been very much professional and take care of their guest very well. Rooms

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation Thank you for recommending us and we look forward to welcome you back at the hotel. Best regards, Sanjeev Tiwari... More 

New Delhi, India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

Besides The wildlife safaris, game tours of various national parks and adventure hot air baloon ride, The best experience was my stay at The Heron Portico. A hotel with really nice, bright, spacious rooms and true value for money. The Kitchenette provided in the rooms are the best. The staff is warm, splendid service. Check in was quick. This was... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It’s exciting to receive such motivating comments from our guests as we take pride in delivering best of the services to make your stay a memorable one and to become the most preferred destination in Nairobi. Thank you for recommending us and we look forward to welcome you back at the hotel. Best regards, Sanjeev Tiwari General Manager More 

Espoo, Finland
Top Contributor
77 reviews 77 reviews
66 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 8, 2013

I really enjoy staying at the Heron Hotel during my visits to Nairobi. Nice welcome pick up at the airport, efficient check in by friendly reception staff and nice spacious rooms for a pocket friendly price. The hotel is now under new management and a few rough edges have clearly been polished. Staff is being trained and issues addressed more... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to write about us. We are pleased that you enjoyed your time with us. We take pride in training our team members and ensure that guests such as yourself feel at home while staying with us. I have taken a note of your feedback on buffet breakfast and room lock. Please... More 

Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 25, 2013

I have been in the Heron several times, and for me this is the place to be in Nairobi. The hotel is very safe, and close to the business centre. In day time you can walk to the city centre within 15 minutes. At night you take a taxi back 'home' for only 300 Ksh. Rooms are clean and nice.... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We sincerely thank your for your feedback . We are really pleased to know that you were satisfied with the services and facilities offered to you during your stay and that we managed to live up to your expectations. We are happy that you enjoyed lovely idyllic location. We have taken a serious note of your feedback on... More 

Israel
Top Contributor
58 reviews 58 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 12, 2013

Stayed with family for a couple of nights. Service at the reception was slow (not unusual for Kenya...). We got a huge suit at the 6th floor which was great for a family. Breakfast is rather poor and Wifi is slow.

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time out to share your feedback on Trip Advisor. It is always our constant endeavour to provide best of services to our guests and that every guest of the hotel is treated with utmost professional care and hospitality. It seems we have fallen short this time. We have taken a note... More 

Billingshurst
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 12, 2013

I stayed at this hotel recently for eight days and I cannot fault it. Very friendly staff, clean and impressive rooms, good breakfast choice and a good range of options for the evening meal. I would recommend poisitively.

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico,Nairobi! It brings me immense pleasure to receive such positive feedback from our discerning guests and I’m glad to note that your stay at our hotel was most enjoyable and our facilities & services exceeded your expectations. Your positive sentiments have been shared with the team. I am sure this will go a long... More 

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