We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Heron Portico

#18 of 132 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
The Heron Portico
View Map
Add Photo Write a Review

209 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    71
    97
    28
    12
    1
See reviews for
22
30
29
101
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (209)
  • Mar-May only
    (37)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (44)
All months
There are newer reviews for The Heron Portico
See the most recent reviews
Bristol, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 25, 2014

A good hotel which was our stop in Nairobi before starting our overland trip. Was a little confusion on our airport transfer as the driver wasn't aware we were being picked up so didn't identify himself but he was there so could be found. The hotel also upgraded our room due to this which is good customer service. Room was... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest , Thank you very much for taking the time out to share your feedback on Trip Advisor. We have taken up your feedback with the concerned departments and ensured corrective measures are done. It is always our constant endeavor to provide best of services to our guests and that every guest of the hotel is treated with utmost... More 

Muscat, Oman
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 20, 2014 via mobile

I came here for business trip and have till now stayed for 3 nights. People are very friendly and service oriented. It is clean and yet it gives you the African ambiance. Just nice. I would definitely come back

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Valued Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi recently. Thank you for taking the time to review us on TripAdvisor. The team is excited looking at your fantastic feedback and I am sure this will motivate them further to deliver high levels of guest satisfaction. Thank you for your excellent review. It... More 

El Segundo, California
Level Contributor
154 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed June 12, 2014

Two night stay...although I spent a lot of time at the hotel before as other friends were staying there for 6 days. The staff is attentive and polite. My room was great with a sitting area and a good bathroom. There are safes for your valuables. The room has some quirky hallways and stairs that have to be navigated between... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! I thank you for taking the time off to provide us valuable feedback on Trip advisor regarding your stay at the The Heron Portico. At the very outset please accept my sincere apologies for the inconvenience caused to you during your stay with us with regards to coffee service at restaurant. Your feedback... More 

Kolkata (Calcutta), India
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 9, 2014

The Hotel is very well located and has good conference facilities. Also the food is good and a lot of variety in the menu in the restaurant. The room is very comfortable and the bathroom very clean. The Spa and the Gym is also excellent. The Wifi in the Hotel is very good and free. A very good experience overall.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for posting your reviews about your experience at The Heron Portico, Nairobi. I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. I look forward to welcoming you back to The Heron Portico. Kind regards... More 

Frankfurt (Oder), Germany
2 reviews
5 of 5 stars Reviewed May 27, 2014

After a very good stay in January 2014 at this hotel (with accommodation and conference) this time in May we experienced similar high quality with this hotel in general and its staff. It is very reliable: from first booking contact (quickly confirmed, good rates with no hidden costs), via airport pick up (on time, save driving and helping with getting... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to write down the review and sharing it with fellow travellers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback from our guests are always... More 

Dublin
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2014

We stayed here at the end of a safari trip to East Africa for some budget rest and relaxation. The rooms were extremely clean with nice hot showers. Breakfast in the morning was pleasant and the restaurant excellent. Most importantly we felt safe at all Times here.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. As a hotel, we take immense pride in the fact that we work to make our guests feel at home. Feedback like this motivates the entire team to perform even better and more efficiently. Thank you again. We look forward to your... More 

Uxbridge, United Kingdom
Level Contributor
234 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
2 of 5 stars Reviewed April 23, 2014

I was recommended this hotel but was very disappointing. Paying 150USD a night for rooms without A/C is too much. The food in the restaurant was poor and the one evening I ordered a Fajita and was served a plate of watery chicken and peppers in a bowl. When I told them this was not a fajita they disputed it.... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your visit. It is extremely disappointing to know that we did not match your expectations. I am thankful that you spared time to speak to our Duty Manager and explained to him the points in details. I assure you that we have already started working on the things that... More 

Sydney, Australia
Level Contributor
78 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed April 13, 2014

I stayed here before starting a tour. I was a little nervous arriving in Nairobi as a single female traveller but the staff at the Heron made me feel welcome and safe. They organised my transfers and took care of all my travel needs. The staff were very friendly and the rooms were big and clean. And most importantly before... More 

Was this review helpful? Yes 4
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I would like to thank you for your feedback and I am glad to note you enjoyed your stay and all the facilities at the hotel. I look forward to welcoming you back to the The Heron Portico in near future. Kind Regards Sanjeev Tiwari General Manager More 

Cairns, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 11, 2014

I was in Nairobi for a couple of nights between safaris's and joining an overland trip with Dragoman. I chose this hotel after reading a review on Tripadvisor. It suggested I stayed here rather than staying at the Kivi Millimani Hotel next door where one of my trips started. I was glad I heeded that advice! In all I stayed... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to post your feedback following your stay at The Heron Portico,Nairobi. We are very happy to know that you had a memorable stay and your kind comments are greatly appreciated. We look forward to welcoming you back. Warm Regards Sanjeev Tiwari General Manager More 

Dublin, Ireland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 9, 2014

We stayed here for three nights before heading to the Masai Mara on safari. We had two rooms - a double and a twin. The double room was at the beginning of the corridor and was huge! Lovely, large double bed, 2 armchairs, coffee table, desk, mini bar, and a lovely clean bathroom. The twin room was the next one... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed your stay with us. It is always a pleasant feeling to know that we were able to meet expectations of our guests every time they stay with us. We look forward to your next visit with us and hope to see you soon. Warm regards Sanjeev... More 

Questions? Get answers from hotel staff and past guests. Ask a question

140 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (108)
Viewed
Room/suite (29)
Viewed
Dining (13)
Viewed
Family/play areas (3)
Viewed
Pool/beach area (5)
Viewed
View from room (7)
Viewed
Hotel & grounds (24)
Viewed
Bathroom (7)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Dining (1)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (1)
Viewed
Other (22)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Nairobi hotels
1.2 mi away
Meridian Hotel
Meridian Hotel
#17 of 132 in Nairobi
4.5 of 5 stars 64 reviews
1.2 mi away
Sarova Stanley
Sarova Stanley
#8 of 132 in Nairobi
4.5 of 5 stars 786 reviews
0.6 mi away
Nairobi Serena Hotel
Nairobi Serena Hotel
#7 of 132 in Nairobi
4.5 of 5 stars 620 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
The Boma Nairobi
The Boma Nairobi
#4 of 132 in Nairobi
4.5 of 5 stars 429 reviews
0.3 mi away
Fairview Hotel
Fairview Hotel
#10 of 132 in Nairobi
4.5 of 5 stars 997 reviews
2.5 mi away
Bidwood Suite Hotel
Bidwood Suite Hotel
#6 of 132 in Nairobi
4.5 of 5 stars 25 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay