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The Heron Portico

#17 of 145 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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1 room 1 adult
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239 Reviews from our TripAdvisor Community

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There are newer reviews for The Heron Portico
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1 review
4 of 5 stars Reviewed March 11, 2015 via mobile

I stayed for business. Staff were very courteous and helpful though it was strange that I sat at the pool bar for over an hour without service. Reception kiosk staff need extensive training, among a pack of 3 we waited for more than 45 minutes for check in and were offered nothing not even the hotel information. Did have the... More 

Helpful?
Thank wike83
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for the kind endorsement. It gives me great pleasure to read that you had a wonderful stay with us. I have taken a note on your comment regarding delay in service. I would like to assure you that corrective measures have been taken. Thank you for choosing to stay at The Heron Portico and... More 

Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 8, 2015 via mobile

We stayed at this hotel at the start and the end of a Mount Kenya trip. The hotel is comfortable, with good beds and powerful hot showers. The food is also decent. If you stay, be sure to order drinks and food in good time - we waited about 40 minutes for drinks in the bar and over 45 minutes... More 

Helpful?
Thank Lath012
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time out to share your experience on Trip Advisor. It was a pleasure having you stay with us and we are glad to know that you liked the food and other facilities provided at our property. However I am very disappointed to note that you found our services slow. My sincere apologies to... More 

Tunisia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

Just checked out from this hotel after 2 nights. What we liked the most about heron was its staff, the ambiance, food at the outside cafe and cleanliness. Surprisingly every single staff we came across was genuinely friendly and helpful. We would stay at this hotel again! Rooms feel like home..

Helpful?
1 Thank Robert G
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is indeed a pleasure to have you stay with us at The Heron Portico Nairobi. We are delighted that you had a memorable stay. Your gracious comments about the hotel and in particular of our team has been shared with then and they are thankful for the recognition. The entire team looks forward to welcome you back... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 1, 2015

I stayed here April 2014. Nice and safe hotel. Nice pool. Dinner is good, but could take 1-2 hours to arrive. Breakfast is very good buffet. Bedrooms are nice and comfortable with hot shower. Decor very nice, Would return if visiting again.

Helpful?
1 Thank 123Tourist123
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest , Thank you very much for sharing your experience and appreciating the property and the facilities. We have a team of young and dedicated individuals from diverse backgrounds who are very keen to learn. Our reputation is the outcome of the enthusiasm of our team and the warm, personalized and efficient service which they offer. It is disappointing... More 

Idaho
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 28, 2015

We have stayed in this hotel for 6 yrs. But will rethink and most likely seek another place next year. Stayed 4-nights 1st week and 2 nights one month later. 3 superior rooms, 1 suit! * Elevator lift on ground floor not working (we had 13 bags) * Showers not working correctly or not at all. Handles blew off under... More 

Helpful?
1 Thank Cindy H
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out the time to share your valuable feedback with us. We would like to apologize that you had a less than perfect experience with us at The Heron Portico, Nairobi. We assure you that this is not a representation of the Sarovar Hotels that we strive to operate at. It is extremely important to... More 

Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Close to the CBD. Quick service. Samuel,the waiter by the poolside is very friendly. The prawns are tasty and the fries are made in heaven. Would definitely visit it again and recommend it to anyone that's looking for a peaceful ambiance any day

Helpful?
Thank Barbs S
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to visit The Heron Portico and for taking the time to share your review on Trip Advisor. I really appreciate the feedback you have given about your experience with us. Our Sirocco Aqua Bar offers a wide array of food & beverages and I am delighted to note that you thoroughly enjoyed it. We... More 

Oswestry, United Kingdom
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed February 10, 2015

A decent hotel. I stayed for one night and then another two later in the same week. On the first night I had an adequate but not inspiring room facing the front of the hotel on the second floor. On my second stay I had a room on the third floor at the rear of the hotel. The room was... More 

Helpful?
1 Thank dinerBirmingham
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sharing your wonderful feedback on TripAdvisor. I have noted your feedback regarding consistency of food at restaurant. We shall work on this and ensure that better consistency levels are maintained. The team and I, hope your return soon. Kind regards... More 

Stockholm County, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

I always stay at the Heron, because to me it is an ideal place. Hotel prices in Nairobi are high, in some places ridiculously high. But comparing the facilities, the service, the location and the price with what other hotels offer nearby, the Heron comes out on top!! Just look at it - the Heron is cheaper and much better... More 

Helpful?
1 Thank Hakan S
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your time to post feedback of your stay at The Heron Portico, Nairobi, on Trip Advisor. I also take this opportunity to thank you for your compliments and for describing your experience as “Great Place to stay” Your feedback is very encouraging. I hope that you have many more opportunities to visit us again... More 

Salford, UK
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed January 26, 2015

Stayed here for 2 nights on a business trip (I usually stay at another hotel in Nairobi but that one was full). Hotel feels very safe and has some nice outdoor seating areas and the staff are very polite. I arranged airport pick up with the hotel and that all went without any hitch. Room was comfortable and clean, although... More 

Helpful?
1 Thank Lisa2053
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 23, 2015

We went to the resturant at this hotel yesterday. The waiter have to be the most incompetent person ever to work at a resturant, he could not get anything right. We were one of three costumers there, and still he could not remember who ordered what. After 25min he came and said "one pizza is ready, do you want it... More 

Helpful?
1 Thank Ida L
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback. I can assure you that your experience was certainly not reflective of our usual standards. Let me assure you that it is our constant endeavor to provide the best of services to our guests and that every guest of the hotel is treated with utmost professional... More 

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