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The Heron Portico

#18 of 130 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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208 Reviews from our TripAdvisor Community

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Traveler rating
    70
    97
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
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    (208)
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    (37)
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    (61)
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There are newer reviews for The Heron Portico
See the most recent reviews
Dar es Salaam
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed September 12, 2014

I stayed there from 10th till 11th September and had an amazing stay. The entire check in and check out procedure was very smooth. The staff is very courteous and is always willing to help. Internet is free and works well. City weather is perfect for fresh air and there is not need for any air conditioning or heating. Breakfast... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron Portico, during your recent visit to Nairobi. We sincerely appreciate your time taken to post your positive comments on TripAdvisor. It is a pleasure to note that you found our rooms excellent and also that you enjoyed your Breakfast at coffee shop. The team was delighted to read that you found... More 

Mombasa
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 10, 2014

The Heron Portico is an excellent value hotel very well located in Nairobi. The rooms are generous in size well finished and in good shape. Pressure shower, everything works in the room with no surprises. Internet at the hotel totally sucks and needs to be improved dramatically. Apart from the internet its a great choice of hotel in Nairobi for... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your review! Your kind words of appreciation go a long way in motivating the entire team of The Heron Portico, Nairobi to do better each day. I hope that you will continue to patronize us and also recommend us to your friends, family & company. We have taken a serious note of your internet connectivity... More 

Nairobi, Kenya
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 7, 2014

We searched long and hard for a venue for our wedding. From first entering the Heron we were treated like one of the family. Sistar listened to what we wanted and understood the relaxing, stress free low key wedding we wanted, together with the great team at Heron, delivered on all their promises and so much more. The team were... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you had a wonderful stay at The Heron Portico. Your comments regarding the hotel and its services are truly appreciated. It is our endeavor to create unforgettable memories for our valuable guests. It was a pleasure having you as our guest and... More 

1 review
5 of 5 stars Reviewed September 4, 2014

I believe the hotel offers a very good Value for Money for the guests! Friendly staff; reasonably priced food in the restaurant; a good size gym; a brilliant cafe (opened late) to relax and have a nice cup of coffee!

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your valuable feedback. We are delighted that the hotel, its facilities and the service standards were upto your expectations. Your positive sentiments have been shared with the entire team and I am sure that these will go a long way in encouraging them to strive for higher levels of excellence. We look forward to your... More 

Nairobi, Kenya
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 2, 2014

Nice and cool relaxing place just near the CBD, the hotel is well placed for clients connecting domestic flight at the Wilson Airport or city tour excursions to Giraffe Centre / Animal Orphanage / Karen Blixen Museum...etc The Staff are hospitable, co-operative and always ready to go an extra mile in service, keep up guys...!

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for your review following your recent stay at The Heron Portico Nairobi and commendation of our accommodations, restaurants and staff services. It is great to know that you found some well-deserved rest and got to enjoy the panoramic views from our room. It is a pleasure to pass on your kind praises to the... More 

Zurich, Switzerland
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed August 17, 2014

Nice room for all kind of pocket. Good location to go in every corner of Nbo. Swimming pool in the average. Service is precise, gentle, timed. There are few opportunity to make some Shop. One of the Best choice in Nbo.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and feel extremely elated by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. We value your patronage and look forward to... More 

1 review
5 of 5 stars Reviewed August 10, 2014

Came here for a business trip and stayed for 3 nights. Starting from reservation confirmation till check out, everything was smooth. Food quality and service is superb. Casbah lounge bar is very contemporary but hotel has retained its Swahili theme. Outdoor cafe is really a great place to unwind. I would recommend this hotel for business and leisure traveler.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind endorsement of our unique features and staff services following your recent stay at The Heron Portico, Nairobi. I am delighted to read that you found time to sample our new launched lounge bar Casbah. My team and I eagerly look forward to welcoming you back again. Kindest regards, Sanjeev Tiwari General Manager More 

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

We came here for holidays. Honestly speaking was not expecting such an international standard service. Extremely warm staff. All facilities are nice and very well maintained. Nice clean environment.Rooms are good. Bathrooms are nice. Though Breakfast was awsum otherwise Food is ok. Overall a great experience at the hotel. Would certainly stay again and would recommend others. Certainly one of... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for posting your valuable feedback about your experience at The Heron Portico, Nairobi. I am extremely delighted to note that the hotel and its services exceeded your expectations. Our team is our asset and we take great effort to train our team to deliver excellence. Your positive sentiments have been communicated to the entire team. We... More 

Bristol, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 25, 2014

A good hotel which was our stop in Nairobi before starting our overland trip. Was a little confusion on our airport transfer as the driver wasn't aware we were being picked up so didn't identify himself but he was there so could be found. The hotel also upgraded our room due to this which is good customer service. Room was... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest , Thank you very much for taking the time out to share your feedback on Trip Advisor. We have taken up your feedback with the concerned departments and ensured corrective measures are done. It is always our constant endeavor to provide best of services to our guests and that every guest of the hotel is treated with utmost... More 

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