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All 111 Nairobi hotels

The Heron Portico

4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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Ranked #15 of 111 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 6, 2013
Cissa C Sao Paulo, SP
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162 reviews from our community

Traveler rating
    49
    78
    25
    10
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
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Sao Paulo, SP
Top Contributor
105 reviews 105 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 6, 2013

This hotel is quiet, clean and I was amazed at how friendly the staff here was. They went out of their way to make us confortable and happy in all possible occasions. The food at the restaurant was amazing, and very fair prices. I highly recommend it.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico ,Nairobi and for sharing detailed feedback of your stay through TripAdvisor. We are very happy to learn that you had an enjoyable experience at our hotel and that our services and facilities exceeded your expectations. Our team members are very motivated when we receive such feedback. It encourages... More 

Sutton Coldfield, United Kingdom
Top Contributor
67 reviews 67 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed August 6, 2013

This is an average hotel with some pro and cons. The location is pretty good although it can take up to 2 hours in traffic to get between here and downtown Nairobi. The rooms are a nice size and very clean although they do not have hairdryers in the room. The food in the evening is really good and great... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico Nairobi! We take this opportunity to thank you for your valuable feedback. I have noted your valuable feedback on breakfast buffet and assure you that corrective measures shall be initiated. I would like to bring to your notice that your valuable comments and suggestions are always treasured as they always motivate us to... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed August 1, 2013

My taxi driver recommended Heron Hotel after I have had my first disappointing night at Sentrim 680 Hotel. I and my Fiancée stayed for three days in Heron and we love a very single moment of our stay. It is a true value for money. You feel the quality of the services right from the reception. I recommended it for... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to write about us. We are delighted that you liked the hotel and its services. The entire team looks forward to welcoming you back at The Heron Portico, Nairobi. Warm Regards Sanjeev Tiwari More 

Antwerp, Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2013

As this hotel is located in a very quiet location at walking distance form the CBD and has very good access to the airport we were very pleased to stay here 3 times one night during our vacation. 1 night after the international flight from Belgium to Nairobi, 1 night after our safari and 1 night at the end of... More 

Was this review helpful? Yes 1
New Delhi, India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2013

Newly done up rooms are tastefully done. Comfortable stay. Good service, Good food. Perfect for tourists visiting Nairobi with families. Felt safe and at home as the staff is warm and helpful. Overall a great experience.

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Well, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

I stayed at the Heron on the recommendations of other reviews and I was certainly not disappointed! I was greeted with a cool glass of complementary juice whilst booking in and was most impressed by both the contemporary decor of the reception area and the friendliness of the staff. A problem with the hot water supply to my intended room... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico, Nairobi and for sparing your valuable time to share experience of your stay through TripAdvisor. Your feedback about our services,quality of food and the hotel in general, is very very encouraging. Thank you for this motivation. The team and I, look forward to welcoming you back very soon.... More 

Kansas City, Missouri
Top Contributor
52 reviews 52 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 14, 2013

Even a few days would be fine. Can't comment as to location in relation to attractions/activities as it was only an overnight layover. About 15 minutes from airport if you miss rush hours. 2 1/2 hours if you have to navigate rush hour traffic. Transport cost 2500 KES (about $30 USD at this time) each way. You arrange through hotel... More 

Was this review helpful? Yes 2
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 9, 2013 via mobile

Stayed for 1 night in a standard room. Not bad but nothing memorable. Our twin room was very small, the "aircon" was actually only a fan and it was very noisy located directly overlooking the neighbouring gospel church on a weekend. Staff were helpful though especially in the Seasons Restaurant where we had dinner. Same cannot be said for breakfast... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest Thank you for this feedback. We are pleased to know that our staff came across as polite and friendly.It is extremely disappointing to know that we did not match your expectations on menu selection and service during your breakfast. We have shared this feedback with the team who I'm sure will take this up as a challenge in... More 

Alberton, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 9, 2013

Stayed at the Heron twice on a recent trip to Kenya/Tanzania, before and after an Intrepid trip. It is good value for Nairobi - very secure, great desk staff, a very good restaurant with attentive waiters and a very relaxing ambience. The rooms, particularly those upstairs in the main building, are well apppointed with free wi-fi. Desk staff are very... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed your stay with us. It is always a pleasant feeling to know that we were able to meet expectations of our guests every time they stay with us. We look forward to your next visit with us and hope to see you soon. Warm Regards Sanjeev... More 

Ahmedabad
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 5, 2013

I was on a Business Trip to NBO & stayed in this hotel, the reason for choosing was primarily "the location". Very close to the places we had most of our work. Arrival & check-in was OK. We had pre-booked through a local agent in Ahmedabad, India and the rooms allotted were probably the worst. may be that is how... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Mr. Sharma, Greetings from The Heron Portico! We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, friendliness and courtesy of the staff. We have made a note of your feedback on room service and internet... More 

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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#7 Best Value Hotel in Nairobi
#10 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi

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