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The Heron Portico

#16 of 124 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
Best prices for: 1 room 1 guest
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Ranked #16 of 124 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 12, 2014
nancyesca El Segundo, California
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187 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
See the most recent reviews
El Segundo, California
Top Contributor
139 reviews 139 reviews
57 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed June 12, 2014

Two night stay...although I spent a lot of time at the hotel before as other friends were staying there for 6 days. The staff is attentive and polite. My room was great with a sitting area and a good bathroom. There are safes for your valuables. The room has some quirky hallways and stairs that have to be navigated between... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! I thank you for taking the time off to provide us valuable feedback on Trip advisor regarding your stay at the The Heron Portico. At the very outset please accept my sincere apologies for the inconvenience caused to you during your stay with us with regards to coffee service at restaurant. Your feedback... More 

Kolkata (Calcutta), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

The Hotel is very well located and has good conference facilities. Also the food is good and a lot of variety in the menu in the restaurant. The room is very comfortable and the bathroom very clean. The Spa and the Gym is also excellent. The Wifi in the Hotel is very good and free. A very good experience overall.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for posting your reviews about your experience at The Heron Portico, Nairobi. I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. I look forward to welcoming you back to The Heron Portico. Kind regards... More 

Frankfurt (Oder), Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

After a very good stay in January 2014 at this hotel (with accommodation and conference) this time in May we experienced similar high quality with this hotel in general and its staff. It is very reliable: from first booking contact (quickly confirmed, good rates with no hidden costs), via airport pick up (on time, save driving and helping with getting... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to write down the review and sharing it with fellow travellers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback from our guests are always... More 

Dublin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 10, 2014

We stayed here at the end of a safari trip to East Africa for some budget rest and relaxation. The rooms were extremely clean with nice hot showers. Breakfast in the morning was pleasant and the restaurant excellent. Most importantly we felt safe at all Times here.

Was this review helpful? Yes 3
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. As a hotel, we take immense pride in the fact that we work to make our guests feel at home. Feedback like this motivates the entire team to perform even better and more efficiently. Thank you again. We look forward to your... More 

Uxbridge, United Kingdom
Top Contributor
233 reviews 233 reviews
59 hotel reviews
181 helpful votes 181 helpful votes
2 of 5 stars Reviewed April 23, 2014

I was recommended this hotel but was very disappointing. Paying 150USD a night for rooms without A/C is too much. The food in the restaurant was poor and the one evening I ordered a Fajita and was served a plate of watery chicken and peppers in a bowl. When I told them this was not a fajita they disputed it.... More 

Was this review helpful? Yes 3
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your visit. It is extremely disappointing to know that we did not match your expectations. I am thankful that you spared time to speak to our Duty Manager and explained to him the points in details. I assure you that we have already started working on the things that... More 

Sydney, Australia
Top Contributor
67 reviews 67 reviews
44 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 13, 2014

I stayed here before starting a tour. I was a little nervous arriving in Nairobi as a single female traveller but the staff at the Heron made me feel welcome and safe. They organised my transfers and took care of all my travel needs. The staff were very friendly and the rooms were big and clean. And most importantly before... More 

Was this review helpful? Yes 6
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I would like to thank you for your feedback and I am glad to note you enjoyed your stay and all the facilities at the hotel. I look forward to welcoming you back to the The Heron Portico in near future. Kind Regards Sanjeev Tiwari General Manager More 

Cairns, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 11, 2014

I was in Nairobi for a couple of nights between safaris's and joining an overland trip with Dragoman. I chose this hotel after reading a review on Tripadvisor. It suggested I stayed here rather than staying at the Kivi Millimani Hotel next door where one of my trips started. I was glad I heeded that advice! In all I stayed... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to post your feedback following your stay at The Heron Portico,Nairobi. We are very happy to know that you had a memorable stay and your kind comments are greatly appreciated. We look forward to welcoming you back. Warm Regards Sanjeev Tiwari General Manager More 

Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 9, 2014

We stayed here for three nights before heading to the Masai Mara on safari. We had two rooms - a double and a twin. The double room was at the beginning of the corridor and was huge! Lovely, large double bed, 2 armchairs, coffee table, desk, mini bar, and a lovely clean bathroom. The twin room was the next one... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed your stay with us. It is always a pleasant feeling to know that we were able to meet expectations of our guests every time they stay with us. We look forward to your next visit with us and hope to see you soon. Warm regards Sanjeev... More 

New York City, New York
Top Contributor
116 reviews 116 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 8, 2014

We stayed here for a night after climbing Kilimanjaro. We thought the hotel was very nice, great staff, clean, modern. The breakfast buffet was delicious. The staff was helpful and friendly. The Wifi was also strong. We recommend the hotel for a short stay, especially after a long mountain climb in the wilderness.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travelers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback... More 

Toronto, Canada
Top Contributor
205 reviews 205 reviews
48 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed February 17, 2014

We stayed four nights at this hotel and found it to be what we were expecting. Our end of hall room was spacious, and being at the back of the hotel, very quiet. Staff were as helpful as possible, although front desk staff was lacking somewhat in local knowledge. Food in the restaurant was fine, and reasonably priced. Hotel is... More 

Was this review helpful? Yes
Smarthotel11, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for posting your review about your experience at The Heron Portico, Nairobi. I am glad you left with a positive impression of our staff, restaurants and the hotel at large. Your kind words of appreciation shall be conveyed to my team for whom they will be a tremendous source of inspiration. The team at... More 

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