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The Heron Portico

#17 of 122 Hotels in Nairobi
Certificate of Excellence
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
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Ranked #17 of 122 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed April 9, 2014
Pauldub12 Dublin, Ireland
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179 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
See the most recent reviews
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 9, 2014

We stayed here for three nights before heading to the Masai Mara on safari. We had two rooms - a double and a twin. The double room was at the beginning of the corridor and was huge! Lovely, large double bed, 2 armchairs, coffee table, desk, mini bar, and a lovely clean bathroom. The twin room was the next one... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed your stay with us. It is always a pleasant feeling to know that we were able to meet expectations of our guests every time they stay with us. We look forward to your next visit with us and hope to see you soon. Warm regards Sanjeev... More 

New York City, New York
Top Contributor
113 reviews 113 reviews
39 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 8, 2014

We stayed here for a night after climbing Kilimanjaro. We thought the hotel was very nice, great staff, clean, modern. The breakfast buffet was delicious. The staff was helpful and friendly. The Wifi was also strong. We recommend the hotel for a short stay, especially after a long mountain climb in the wilderness.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travelers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback... More 

Toronto, Canada
Top Contributor
203 reviews 203 reviews
48 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed February 17, 2014

We stayed four nights at this hotel and found it to be what we were expecting. Our end of hall room was spacious, and being at the back of the hotel, very quiet. Staff were as helpful as possible, although front desk staff was lacking somewhat in local knowledge. Food in the restaurant was fine, and reasonably priced. Hotel is... More 

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Smarthotel11, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for posting your review about your experience at The Heron Portico, Nairobi. I am glad you left with a positive impression of our staff, restaurants and the hotel at large. Your kind words of appreciation shall be conveyed to my team for whom they will be a tremendous source of inspiration. The team at... More 

New Delhi, Delhi, India
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 15, 2014

For my visit to Nairobi, the only request I had made to my Local colleague was to book a hotel which offered Indian Food. Vegetarian more precicely. My wish was granted. Plus this hotel offered much more. Located strategically on hilly terrain and posh locality of Nairobi, the hotel felt like home. Wont mind staying at this place if I... More 

Was this review helpful? Yes 2
Smarthotel11, General Manager at The Heron Portico, responded to this review

Dear Guest, It’s a delight to read your appreciation of The Heron Portico, Nairobi. I am glad that we were able to make your stay comfortable and cater to your Indian food requirement. At The Heron Portico we genuinely believe that providing awesome memories to our guests is our prime purpose and endeavor to deliver this message through our actions... More 

Frankfurt (Oder), Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

great service, also for conferneces etc. very comptetetive prices for accomodation and conference facilties, good building (airt circulation) with tasteful furniture, cuisine very good, I liked the combination of indian british and african dishes had a good one week stay with a lot of support from hotel staff for my business trip. thanks a lot

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! We wholeheartedly thank you for writing beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast... More 

Mumbai
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 25, 2014

The hotel is very nice but there is no AC in the rooms. I would not expect a non AC room in that price but all other hotels I saw in that area didnt have AC so this was the best of all. The superior room is quite comfortable. The staff is very friendly and helpful and also quick at... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. We have taken a note of your A/C... More 

Barcelona
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2014

It is a good hotel for business travellers. A little bit far from the city center, but more secured place. The BF was regular and NO A/C in my room. There is a nice outdoor cafeteria with good croissant. The price/quality is fair.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. As a hotel, we take immense pride in the fact that we work to make our guests feel at home. Feedback like this motivates the entire team to perform even better and more efficiently. We look forward to your next visit with... More 

Berlin, Germany
Contributor
13 reviews 13 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 22, 2014

Since many years we are using the Heron Hotel as a workshop location. The team is extraordinarily friendly and we have to say there is almost nothing which is impossible. Rooms are spacious and clean, friendly decorated with all amenities. There is a fitness room, a café, tourist shop with cyber and a pool. Location is excellent - you can... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious... More 

Gurgaon, India
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed January 22, 2014

A bit off the city so the surrounding is calm, a bit too calm. The check in was nearly smooth. The room was neat but a tad too small for my liking. Watch out for the bathroom window/ ventilation. It opens towards the front corridor. So from a safety point of view ensure that it is latched when you go... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We are delighted that the level of service and the hotel ambiance was to your liking. We take immense pride in training our staff so that our guests are delighted. Your comment on the services has been take up with concerned department and corrective measures have been done. Feedback from our guest encourages and motivates them to attain... More 

Arusha, Tanzania
Top Contributor
61 reviews 61 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed January 16, 2014

I wish I had spent more than a night there. It is a lovely place and within walking distance to a lot of places. It is quiet and peaceful, for a place within central town area of Nairobi. The staff were friendly and helpful (not very common for Nairobi). Food was great and the quality of sleep almost perfect (heat),... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us. I will convey to the colleagues in front office, housekeeping, F&B service and kitchen about your appreciation of... More 

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