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All 111 Nairobi hotels

The Heron Portico

4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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The Heron Portico
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Ranked #16 of 111 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 2, 2014
MwemaTrips Nairobi, Kenya
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162 reviews from our community

Traveler rating
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    25
    10
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
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Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 2, 2014

Nice and cool relaxing place just near the CBD, the hotel is well placed for clients connecting domestic flight at the Wilson Airport or city tour excursions to Giraffe Centre / Animal Orphanage / Karen Blixen Museum...etc The Staff are hospitable, co-operative and always ready to go an extra mile in service, keep up guys...!

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for your review following your recent stay at The Heron Portico Nairobi and commendation of our accommodations, restaurants and staff services. It is great to know that you found some well-deserved rest and got to enjoy the panoramic views from our room. It is a pleasure to pass on your kind praises to the... More 

Zurich, Switzerland
Top Contributor
66 reviews 66 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 17, 2014

Nice room for all kind of pocket. Good location to go in every corner of Nbo. Swimming pool in the average. Service is precise, gentle, timed. There are few opportunity to make some Shop. One of the Best choice in Nbo.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and feel extremely elated by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. We value your patronage and look forward to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

Came here for a business trip and stayed for 3 nights. Starting from reservation confirmation till check out, everything was smooth. Food quality and service is superb. Casbah lounge bar is very contemporary but hotel has retained its Swahili theme. Outdoor cafe is really a great place to unwind. I would recommend this hotel for business and leisure traveler.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind endorsement of our unique features and staff services following your recent stay at The Heron Portico, Nairobi. I am delighted to read that you found time to sample our new launched lounge bar Casbah. My team and I eagerly look forward to welcoming you back again. Kindest regards, Sanjeev Tiwari General Manager More 

New Delhi, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

We came here for holidays. Honestly speaking was not expecting such an international standard service. Extremely warm staff. All facilities are nice and very well maintained. Nice clean environment.Rooms are good. Bathrooms are nice. Though Breakfast was awsum otherwise Food is ok. Overall a great experience at the hotel. Would certainly stay again and would recommend others. Certainly one of... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for posting your valuable feedback about your experience at The Heron Portico, Nairobi. I am extremely delighted to note that the hotel and its services exceeded your expectations. Our team is our asset and we take great effort to train our team to deliver excellence. Your positive sentiments have been communicated to the entire team. We... More 

Bristol, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 25, 2014

A good hotel which was our stop in Nairobi before starting our overland trip. Was a little confusion on our airport transfer as the driver wasn't aware we were being picked up so didn't identify himself but he was there so could be found. The hotel also upgraded our room due to this which is good customer service. Room was... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest , Thank you very much for taking the time out to share your feedback on Trip Advisor. We have taken up your feedback with the concerned departments and ensured corrective measures are done. It is always our constant endeavor to provide best of services to our guests and that every guest of the hotel is treated with utmost... More 

Muscat, Oman
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 20, 2014

I came here for business trip and have till now stayed for 3 nights. People are very friendly and service oriented. It is clean and yet it gives you the African ambiance. Just nice. I would definitely come back

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Valued Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi recently. Thank you for taking the time to review us on TripAdvisor. The team is excited looking at your fantastic feedback and I am sure this will motivate them further to deliver high levels of guest satisfaction. Thank you for your excellent review. It... More 

El Segundo, California
Top Contributor
127 reviews 127 reviews
54 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 12, 2014

Two night stay...although I spent a lot of time at the hotel before as other friends were staying there for 6 days. The staff is attentive and polite. My room was great with a sitting area and a good bathroom. There are safes for your valuables. The room has some quirky hallways and stairs that have to be navigated between... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! I thank you for taking the time off to provide us valuable feedback on Trip advisor regarding your stay at the The Heron Portico. At the very outset please accept my sincere apologies for the inconvenience caused to you during your stay with us with regards to coffee service at restaurant. Your feedback... More 

Kolkata (Calcutta), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

The Hotel is very well located and has good conference facilities. Also the food is good and a lot of variety in the menu in the restaurant. The room is very comfortable and the bathroom very clean. The Spa and the Gym is also excellent. The Wifi in the Hotel is very good and free. A very good experience overall.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for posting your reviews about your experience at The Heron Portico, Nairobi. I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. I look forward to welcoming you back to The Heron Portico. Kind regards... More 

Frankfurt (Oder), Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

After a very good stay in January 2014 at this hotel (with accommodation and conference) this time in May we experienced similar high quality with this hotel in general and its staff. It is very reliable: from first booking contact (quickly confirmed, good rates with no hidden costs), via airport pick up (on time, save driving and helping with getting... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time to write down the review and sharing it with fellow travellers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback from our guests are always... More 

Dublin
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 10, 2014

We stayed here at the end of a safari trip to East Africa for some budget rest and relaxation. The rooms were extremely clean with nice hot showers. Breakfast in the morning was pleasant and the restaurant excellent. Most importantly we felt safe at all Times here.

Was this review helpful? Yes 3
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. As a hotel, we take immense pride in the fact that we work to make our guests feel at home. Feedback like this motivates the entire team to perform even better and more efficiently. Thank you again. We look forward to your... More 

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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#7 Best Value Hotel in Nairobi
#11 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi

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