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The Heron Portico

#18 of 129 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
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Ranked #18 of 129 Hotels in Nairobi
Certificate of Excellence
A recent review
4 of 5 stars Reviewed March 30, 2015
AnujJ Dar es Salam, Dar es Salaam, Tanzania
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202 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
See the most recent reviews
Dar es Salam, Dar es Salaam, Tanzania
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 30, 2015

The decor has a Zanzibar feel to ith with warm colours and carved wood/cement. The hotel was very clean overall and staff were friendly. Check in took a while despite having a booking and email from the manager. Rooms are clean and cosy with a mini bar and other basic amenities. Meals were excellent and recommend the outside cafe. I... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind feedback and we are thrilled to note that you had a great stay with us and appreciated the product, staff and services. Thank you for recognizing our friendly hotel staff, clean room and its amenities. We look forward to welcoming you back soon. Kind regards Sanjeev Tiwari General Manager More 

Hyderabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

I have been staying at Heron Portico for quite some time now and its a wonderful place. The staff and the ambience is awesome. After a long tiresome business working day when usually get back to hotel feels so lonely but the staff here so friendly right from reception to housekeeping makes me feel warm and at home. The gym... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and we are delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. We value your patronage and look forward to... More 

Vancouver, Canada
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed March 26, 2015

My recent trip to this hotel was nothing short of outstanding. I have chosen to stay at this hotel over the past few years because of its close proximity to the city centre. Every time I visit, I find that the service gets better and the amenities get better. The staff are very helpful and polite and the breakfast buffet... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement... More 

Western Australia, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

I stayed at the hotel for business research tour which was half holiday.On the first day it seemed silent because i spent most of my time in the room.The room was very comfortable,i went to the coffee shop where I was really impressed by the service.On the following day I walked downstairs going for my breakfast and later went for... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time to share this feedback and for recommending our hotel. I am glad to know that you enjoyed the stay and were delighted with the overall experience. Your gracious comments about the service offered by Eric & Alex is greatly appreciated. Pleased to learn that you found the room comfortable. Noted... More 

1 review
4 of 5 stars Reviewed March 11, 2015 via mobile

I stayed for business. Staff were very courteous and helpful though it was strange that I sat at the pool bar for over an hour without service. Reception kiosk staff need extensive training, among a pack of 3 we waited for more than 45 minutes for check in and were offered nothing not even the hotel information. Did have the... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for the kind endorsement. It gives me great pleasure to read that you had a wonderful stay with us. I have taken a note on your comment regarding delay in service. I would like to assure you that corrective measures have been taken. Thank you for choosing to stay at The Heron Portico and... More 

Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 8, 2015

We stayed at this hotel at the start and the end of a Mount Kenya trip. The hotel is comfortable, with good beds and powerful hot showers. The food is also decent. If you stay, be sure to order drinks and food in good time - we waited about 40 minutes for drinks in the bar and over 45 minutes... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time out to share your experience on Trip Advisor. It was a pleasure having you stay with us and we are glad to know that you liked the food and other facilities provided at our property. However I am very disappointed to note that you found our services slow. My sincere apologies to... More 

Tunisia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

Just checked out from this hotel after 2 nights. What we liked the most about heron was its staff, the ambiance, food at the outside cafe and cleanliness. Surprisingly every single staff we came across was genuinely friendly and helpful. We would stay at this hotel again! Rooms feel like home..

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is indeed a pleasure to have you stay with us at The Heron Portico Nairobi. We are delighted that you had a memorable stay. Your gracious comments about the hotel and in particular of our team has been shared with then and they are thankful for the recognition. The entire team looks forward to welcome you back... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 1, 2015

I stayed here April 2014. Nice and safe hotel. Nice pool. Dinner is good, but could take 1-2 hours to arrive. Breakfast is very good buffet. Bedrooms are nice and comfortable with hot shower. Decor very nice, Would return if visiting again.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest , Thank you very much for sharing your experience and appreciating the property and the facilities. We have a team of young and dedicated individuals from diverse backgrounds who are very keen to learn. Our reputation is the outcome of the enthusiasm of our team and the warm, personalized and efficient service which they offer. It is disappointing... More 

Idaho
2 reviews
2 of 5 stars Reviewed February 28, 2015

We have stayed in this hotel for 6 yrs. But will rethink and most likely seek another place next year. Stayed 4-nights 1st week and 2 nights one month later. 3 superior rooms, 1 suit! * Elevator lift on ground floor not working (we had 13 bags) * Showers not working correctly or not at all. Handles blew off under... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out the time to share your valuable feedback with us. We would like to apologize that you had a less than perfect experience with us at The Heron Portico, Nairobi. We assure you that this is not a representation of the Sarovar Hotels that we strive to operate at. It is extremely important to... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 18, 2015

Close to the CBD. Quick service. Samuel,the waiter by the poolside is very friendly. The prawns are tasty and the fries are made in heaven. Would definitely visit it again and recommend it to anyone that's looking for a peaceful ambiance any day

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to visit The Heron Portico and for taking the time to share your review on Trip Advisor. I really appreciate the feedback you have given about your experience with us. Our Sirocco Aqua Bar offers a wide array of food & beverages and I am delighted to note that you thoroughly enjoyed it. We... More 

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