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The Heron Portico

#17 of 125 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
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Ranked #17 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
3 of 5 stars Reviewed January 23, 2015
Ida L
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189 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
See the most recent reviews
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2015

We went to the resturant at this hotel yesterday. The waiter have to be the most incompetent person ever to work at a resturant, he could not get anything right. We were one of three costumers there, and still he could not remember who ordered what. After 25min he came and said "one pizza is ready, do you want it... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback. I can assure you that your experience was certainly not reflective of our usual standards. Let me assure you that it is our constant endeavor to provide the best of services to our guests and that every guest of the hotel is treated with utmost professional... More 

Calcutta, West Bengal, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2015

Heron Portico is like a boutique hotel with very idyllic surroundings. The ambience is really very nice. The rooms are neat and comfortable. I thoroughly enjoyed my stay in the hotel. Only thing I felt was that the food variety and options could be a bit more. I would love to stay in this hotel again and would recommend to... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to share your detailed and valuable review for The Heron Portico. We are happy to know that you had a good and comfortable experience with us overall, and you enjoyed the warm accommodation and range of services that we strive to offer. We have also noted some of your important insights and... More 

Moscow, Russia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 18, 2015

Our family of four (mom/dad, 2 kids 11/12 years old) stayed one night at the Heron Portico Hotel before our safari in Kenya and Tanzania and one night after our safari before flying out from Nairobi Airport. We only stayed a very short time, but felt staff, rooms and food were all exceptional. The hotel was booked by our safari... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I am delighted to know that you had such a wonderful stay with us. It was a great pleasure to be of service to you and we shall await your return to The Heron Portico, Nairobi very soon. With best regards, Sanjeev Tiwari General Manager More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 15, 2015

As always I enjoyed my stay again. Service is excellent as well as the food and the prices are very reasonable. Friendly staff and in a centralized area so you can get quickly to any part of Nairobi for meetings. Highly recommended !!! AAA+++ Oh and a great Gym and new pool.

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that we were able to exceed your expectations. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 10, 2015

Heron Portico was a great hotel until it tried to upgrade and compete with the new boutique hotels and established top of the market hotels. The rooms are very comfortable and the staff extremely helpful. The major drawback is the ridiculous pricing for drinks and meals. The other hotels, restaurants and bars nearby charge half the price and are equally... More 

Was this review helpful? Yes 3
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your time in evaluating our product and services. We are grateful for your kind words and high rating for our staff and service. I have also taken note of your comment regarding prices. We regret that we have not been able to meet your expectation. We have spent a considerable amount of time and money... More 

Dubai, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2015

I enjoyed my stay here as staff was very cooperative. I received personalized service whenever I requested. Managers were responsive. Rooms were spacious and properly managed. WiFi was really on a high and TV channels were enough to enjoy. Overall cool experience. We will be staying here again whenever we will visit Kenya !!! Regards Usman Saeed, Dubai, UAE

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. It’s an honor to be your preferred choice in... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2014

I have stayed at the Henron Portico for many years. It has a great location - a short, walkable distance to the heart of Nairobi - and is seated in a quiet area. Its has nice and spacious rooms, good ambiance, a generally good customer service, and a decent restaurant with good breakfast choices. There is a reasonably priced airport... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to review The Heron Portico, Nairobi on TripAdvisor. We are very happy to learn that your stay at The Heron Portico was a perfect beginning to your trip to Kenya. I have noted your suggestion to have better communication with our guest and current exchange rate. We will review this feedback.... More 

Kampala, Uganda
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2014

The service and welcome at the hotel was excellent.The location is central making it easy for business traveler such as myself.The general manager took personal interest in keeping the guests happy, giving it the personal touch of an experienced inn keeper.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. Its an honor to be your preferred choice in... More 

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 20, 2014

I have stayed at The Heron Portico quite a few times (once over a month) .The hotel has a great location enabling easy access to most parts of Nairobi . The best feature of the hotel is the service quality be it the room service , reception or at the restaurants . The staff is always smiling and willing to... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I am delighted you had a memorable stay at The Heron Portico. Thank you so much for your amazing comments on our service and people. People are the life and soul of our hotel. We are fortunate to have such a wonderful team. I have shared your recognition with the team – your words of praise will further... More 

Washington DC
Contributor
13 reviews 13 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 18, 2014

The Heron Portico looks great at first blush, with a really well appointed lobby. But that's about the extent of it. An Indian chain - great, I thought. I'll bet it has a great restaurant. Not at all; a mediocre buffet and generic menu, very overpriced. Service was only average. The "business center" was very disappointing; it couldn't even make... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your valuable review for The Heron Portico. We are deeply concerned to know that your stay with us was not reflective of the usual quality experience that we endeavor to offer. It is only genuine well wishers who take the trouble of sharing detailed feedback and they help you improve. I am grateful for your... More 

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