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The Heron Portico

#17 of 133 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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1 room 1 guest
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209 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • Italian first
  • Japanese first
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  • Spanish first
  • Any
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    (209)
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There are newer reviews for The Heron Portico
See the most recent reviews
Linlithgow, Scotland, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

Stayed here on several occasions during april/may 2013. Staff are warm and friendly, rooms are clean and comfortable. Hotel seems secure with guards at the gates etc (and Police HQ on the other side of the road, and same area of town as the president's house). Wifi facilities are good. Business people staying for more than a couple of nights... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We are delighted that the level of service and the hotel ambiance was to your liking. We take immense pride in training our staff so that our guests are delighted. Your comment on the services of our staff encourages and motivates them to attain higher levels of perfection. We have introduced our new menu and would like you... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 30, 2013 via mobile

The Heron Portico hotel in Nairobi made us feel like our home away from home. Mr David Mwaniki, the front desk manager, made sure our stay was as comfortable and relax as possible. His professionalism, friendliness, and dedication to making his guests feel at home are outstanding. Thank you Mr. Mwaniki and your hotel and your staff will be our... More 

Was this review helpful? Yes
Livingstone, Zambia
Level Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed February 24, 2013

This hotel is in a secure area in Nairobi, is comfortable and has wonderful staff. The rooms are well equipped, and offer a cozy nights sleep. The staff are wonderful, welcoming and helpful. Honestly a wonderful place to stay in Nairobi.

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London, United Kingdom
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed February 22, 2013

Stayed in this hotel on multiple occasions in 2011 during my business trips to Nairobi. My travelling agent could not find anything better within the given budget. I found this hotel to be okay for business travelers like me. But i would not recommend it to someone travelling with kids and family. Honestly, what i heard about this hotel from... More 

Was this review helpful? Yes 3
Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 15, 2013

I am traveling alone and am a single white woman. David Mwaniki, the Front Office Manager has done a brilliant job hire the most wonderful team - Nancy, Paris, Caesar, Vincent. They have all made sure I am safe where ever I go in the city, advising me on the rules of bartering, recommending restaurants and ensuring I feel welcome.... More 

Was this review helpful? Yes 3
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for your kind words. It is good to know that we have lived up to your expectations also heartening to learn that you enjoyed your stay. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff and... More 

nairobi
1 review
5 of 5 stars Reviewed January 28, 2013

Room: Very nice room Food: Very tasty Crew: Very friendly Cleanliness: You can smell the detol in bathroom Internet: V good Overall" Just EXCELLENT I have been coming to Nairobi since 2010 & I tried a lot of hotel. Here you get much value than you pay. My friend David & his team are doing an excellent job here!

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. As a hotel, we take immense pride in the fact that we work to make our guests feel at home. Feedback like this motivates the entire team to perform even better and more efficiently. Thank you again.... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed January 26, 2013

I checked into The Heron hotel last year mid-October, 2012. I had booked through email with David and I must say he was very very efficient in his quick reservations he did for me, am so grateful. I had booked a standard room and was lucky to be upgraded to a superior room and my oh my!! the room is... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We are delighted that the level of service and the hotel ambience was to your liking and you found the ambience immaculate. We take immense pride in training our staff so that our guests are delighted. Your comment on the services of our staff encourages and motivates them to attain higher levels of perfection. We look forward to... More 

London, United Kingdom
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 13, 2013

The Heron Hotel has recently been refurbished and offers a good option for business and leisure travellers who prefer not to be in the middle of the action downtown Nairobi. Being on Milimani Road it offers the opportunity to be close enough to the centre without the hustle and bustle of the town centre. It is also within walking distance... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! We wholeheartedly thank you for taking time to write down the review. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. We have taken a note of... More 

Chennai (Madras), India
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 25, 2012

Stayed at the Heron for a couple of days in October on Business. The location is a touch off the main sights and sounds but it adds lusture to the Hotel. It has the look and feel of an Old English Hunting Lodge and the winding pathway and stairs to my 3rd floor room was real great. The room itself... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to know that you enjoyed your stay, while you were with us. As far as your grievances are concerned, kindly accept our sincere apologies for the same. We assure you... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed December 8, 2012

The rooms especially the deluxe is to die for...spacious, executive...got no words to express what I have experienced there, customer service is excellent and the staff are very hospitable. keep it up and keep the good work, maintain and even seek to be better to perfection!!

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travellers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback... More 

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