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The Heron Portico

#18 of 130 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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1 room 1 guest
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208 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • Japanese first
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There are newer reviews for The Heron Portico
See the most recent reviews
Mombasa, Kenya
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 8, 2015

Heron is next to Provisional Police Hq - past integrity house. I have been to this place several times and i feel i will be doing injustice if i do not appreciate the wonderful experiences offered by Heron Pontico. The place has been refurbished and it is a high end joint. most considerate is the happy hour between 5 and... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your comments on your recent visit at The Heron Portico. We are happy to hear that you enjoyed our services at Bashasha cafe. I do hope that you have the occasion to visit us again in the not too distant future. My team and I assure you of our best services and look forward to... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 6, 2015

I stay in this Hotel 4 days , location down town , very safe , useful for business . The staff are very gentle at any moment . The restaurant are very good food . For the price ist a good opportunity . Be carefull of the noisy room in the left with the parking and right with school in... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am pleased to note that you had an pleasant stay with us. I acknowledge your feedback about the Food and Beverage outlets. We thank you once again for your feedback and look forward to welcoming you... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed July 1, 2015

My first time today, the staff very professional and helpful.the reception area very serene loved the furniture and decor, but the bar caught my attention it's so lovely the ambience is gud a centre high table that one could sit en "write" according to my friend Simon. Loved this 80plus year old tree in the middle of the room. And... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable experience for you. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back soon. Warm regards, Sanjeev Tiwari General Manager More 

Dar es Salam, Dar es Salaam, Tanzania
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 30, 2015

I recently stayed at the Heron Portico during my business visit to Nairobi. The staff is helpful, the ambiance is nice and rooms are good. Food is good. However, housekeeping needs to improvise. During daily replenishment, I found that sometimes the towel was not changed, the ground mat was not replaced and even the mini-bar consumption though signed wasn't collected... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to review The Heron Portico! Your words of appreciation are a source of motivation for the staff. We have noted the additional feedback and I deeply apologize for the inconvenience. I assure you that the team at The Heron Portico is highly passionate about serving all our guests and do not hesitate... More 

Johannesburg, South Africa
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 22, 2015

Came here on business and found the room to be average and the hotel design to be aesthetically cumbersome. Small spaces throughout with lots of stairs leading to half-floors so even if you use the lifts, you still have to lug bags up another half flight to get to your room. Friendly staff for the most part, but inattentive during... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sharing your valuable feedback with us. I am grateful for your words of appreciation for the team members. I deeply regret the inconvenience during your breakfast and health club experience. Please accept our sincere apologies for the same. We have noted the additional feedback and shall continue working towards enhancing The Heron Portico experience. Thank... More 

San Leandro, California
Level Contributor
104 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed June 16, 2015

I must be honest. Honesty is good value when we need to share an experience. My decision to stay at the Heron Portico came after reading many bad reviews on a neighbor hotel - literally - which was the official one of my tour by Intrepid in Kenya and Tanzania earlier this month. The reviews were so bad that I... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind words. We are glad that you liked the hotel rooms layout and the service standards. Your positive sentiments have been shared with the team and I am sure that these will inspire them in their continuous pursuit of excellence. We thank you for your feedback and look forward to welcoming you back soon.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2015

Great City with many outstanding hotels. The Heron is located ideally (8 minute walk to central business district) easy taxi ride to other areas. Airport not far, but will feel like another trip due to the traffic depending on the time of day (totally outside the control of the hotel). I stayed here for two days in one of the... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for you detailed feedback on Trip advisor. I am pleased to note that you enjoyed your stay with us. We have noted your overall feedback and we thank you for the same. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and... More 

Moscow, Russia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 1, 2015

By far the best appartment hotel in Nairoby. I've stayed here for months, and all the time felt myself home away from home. Good quisine, healthy and hefty breakfasts, friendly staff. Calm street, as much gardens as place can provide for, nice pool... For me it's the first choice, especially in case of lot of time to be spent in... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sharing your feedback on tripadvisor. I am glad you were well looked after and liked the food at the hotel. I am also touched that whenever you travel to this part of the world, you will always choose to stay with us. Our people are our asset and hence we select, train and support them... More 

Oslo, Norway
Level Contributor
191 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is one of the better hotels in Nairobi. The street is quiet (although traffic is a nightmare in Nairobi), the hotel is safe. Food is quite good, and rooms very very nice. If you want an upper-hotel this is not bad. Fitness area is good too.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind words. We are glad that you liked the hotel & the service standards. Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standards. I am glad that your meal experience at the hotel was to your satisfaction. Your... More 

Gurgaon, India
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 6, 2015

As a first time visitor to Kenya multiple apprehensions also travel with you. How will be your place of stay? how will be people at hotel, how will the service be? How will be the food (most important for many people including me)? The Heron Portico is possibly the best Hotel in Nairobi and the BEST value for money. They... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your continued patronage and recommendation of The Heron Portico, Nairobi through Trip Advisor. Your compliments and appreciation for our hotel, team and services indicate that we have succeeded in delivering a fine balance of comfort, luxury and efficiency to you. The kitchen team is particularly pleased to learn they could provide you a memorable dining... More 

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