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All 92 Nairobi hotels

The Heron Portico

3.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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Ranked #18 of 92 hotels in Nairobi
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed January 22, 2014
bratin Gurgaon, India
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127 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Heron Portico
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Gurgaon, India
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed January 22, 2014

A bit off the city so the surrounding is calm, a bit too calm. The check in was nearly smooth. The room was neat but a tad too small for my liking. Watch out for the bathroom window/ ventilation. It opens towards the front corridor. So from a safety point of view ensure that it is latched when you go... More

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We are delighted that the level of service and the hotel ambiance was to your liking. We take immense pride in training our staff so that our guests are delighted. Your comment on the services has been take up with concerned department and corrective measures have been done. Feedback from our guest encourages and motivates them to attain... More

Arusha, Tanzania
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 16, 2014

I wish I had spent more than a night there. It is a lovely place and within walking distance to a lot of places. It is quiet and peaceful, for a place within central town area of Nairobi. The staff were friendly and helpful (not very common for Nairobi). Food was great and the quality of sleep almost perfect (heat),... More

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us. I will convey to the colleagues in front office, housekeeping, F&B service and kitchen about your appreciation of... More

Zaragoza, Spain
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 14, 2014

Hotel and restaurant are good. I did not enjoy the swimmingpool because of the bad weather. Staff is nice and friendly. Standart room are ok even if a bit small. Price is good if you comparate with most of the hotel in Nairobi. There is a fitness room also. It is a safe place with safety men all day long.... More

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for taking time to write down the review and sharing it with fellow travelers. Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Looking forward... More

Maputo, Mozambique
Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2014

Quiet and Excellent property; near to city center business location; with all facilities. The best is the buffet breakfast with choice of African, continental and Indian food options. I enjoyed most was the dinner sitting outside in the veranda with cool breeze of Nairobi and excellent service of the staff.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful feedback about The Heron Portico, Nairobi. We are extremely delighted to have you as an “ambassador” for The Heron Portico. It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for... More

Pune, India
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 6, 2014

Had stayed here for a day during June 2012.beautiful location. Good facilities. Decent sized rooms. Though service is a bit slow here. They offer pick up and drop services to airport for a reasonable charge

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sparing your valuable time to share your experience of your stay through TripAdvisor. We are very happy to receive your feedback and to learn that you enjoyed your stay with us. The location of our hotel is indeed very nice.... More

Chennai (Madras), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2013

In my last stay, i have experienced the best service and hospitality beyond my expectation. after the new management the hotel has been very much professional and take care of their guest very well. Rooms

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation Thank you for recommending us and we look forward to welcome you back at the hotel. Best regards, Sanjeev Tiwari... More

New Delhi, India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

Besides The wildlife safaris, game tours of various national parks and adventure hot air baloon ride, The best experience was my stay at The Heron Portico. A hotel with really nice, bright, spacious rooms and true value for money. The Kitchenette provided in the rooms are the best. The staff is warm, splendid service. Check in was quick. This was... More

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It’s exciting to receive such motivating comments from our guests as we take pride in delivering best of the services to make your stay a memorable one and to become the most preferred destination in Nairobi. Thank you for recommending us and we look forward to welcome you back at the hotel. Best regards, Sanjeev Tiwari General Manager More

Espoo, Finland
Top Contributor
54 reviews 54 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 8, 2013

I really enjoy staying at the Heron Hotel during my visits to Nairobi. Nice welcome pick up at the airport, efficient check in by friendly reception staff and nice spacious rooms for a pocket friendly price. The hotel is now under new management and a few rough edges have clearly been polished. Staff is being trained and issues addressed more... More

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to write about us. We are pleased that you enjoyed your time with us. We take pride in training our team members and ensure that guests such as yourself feel at home while staying with us. I have taken a note of your feedback on buffet breakfast and room lock. Please... More

Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 25, 2013

I have been in the Heron several times, and for me this is the place to be in Nairobi. The hotel is very safe, and close to the business centre. In day time you can walk to the city centre within 15 minutes. At night you take a taxi back 'home' for only 300 Ksh. Rooms are clean and nice.... More

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We sincerely thank your for your feedback . We are really pleased to know that you were satisfied with the services and facilities offered to you during your stay and that we managed to live up to your expectations. We are happy that you enjoyed lovely idyllic location. We have taken a serious note of your feedback on... More

Israel
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 12, 2013

Stayed with family for a couple of nights. Service at the reception was slow (not unusual for Kenya...). We got a huge suit at the 6th floor which was great for a family. Breakfast is rather poor and Wifi is slow.

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time out to share your feedback on Trip Advisor. It is always our constant endeavour to provide best of services to our guests and that every guest of the hotel is treated with utmost professional care and hospitality. It seems we have fallen short this time. We have taken a note... More

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Additional Information about The Heron Portico

Also Known As:
Heron Hotel Nairobi
Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Heron Portico 3*
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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