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All 110 Nairobi hotels

The Heron Portico

4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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Ranked #15 of 110 Hotels in Nairobi
Certificate of Excellence 2014
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162 reviews from our community

Traveler rating
    49
    78
    25
    10
    0
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19
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75
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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1 review
4 of 5 stars Reviewed 2 weeks ago

I have stayed at the Henron Portico for many years. It has a great location - a short, walkable distance to the heart of Nairobi - and is seated in a quiet area. Its has nice and spacious rooms, good ambiance, a generally good customer service, and a decent restaurant with good breakfast choices. There is a reasonably priced airport... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to review The Heron Portico, Nairobi on TripAdvisor. We are very happy to learn that your stay at The Heron Portico was a perfect beginning to your trip to Kenya. I have noted your suggestion to have better communication with our guest and current exchange rate. We will review this feedback.... More 

Kampala, Uganda
1 review
5 of 5 stars Reviewed 2 weeks ago

The service and welcome at the hotel was excellent.The location is central making it easy for business traveler such as myself.The general manager took personal interest in keeping the guests happy, giving it the personal touch of an experienced inn keeper.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. Its an honor to be your preferred choice in... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 4 weeks ago

I have stayed at The Heron Portico quite a few times (once over a month) .The hotel has a great location enabling easy access to most parts of Nairobi . The best feature of the hotel is the service quality be it the room service , reception or at the restaurants . The staff is always smiling and willing to... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I am delighted you had a memorable stay at The Heron Portico. Thank you so much for your amazing comments on our service and people. People are the life and soul of our hotel. We are fortunate to have such a wonderful team. I have shared your recognition with the team – your words of praise will further... More 

Washington DC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The Heron Portico looks great at first blush, with a really well appointed lobby. But that's about the extent of it. An Indian chain - great, I thought. I'll bet it has a great restaurant. Not at all; a mediocre buffet and generic menu, very overpriced. Service was only average. The "business center" was very disappointing; it couldn't even make... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your valuable review for The Heron Portico. We are deeply concerned to know that your stay with us was not reflective of the usual quality experience that we endeavor to offer. It is only genuine well wishers who take the trouble of sharing detailed feedback and they help you improve. I am grateful for your... More 

Seattle
Top Contributor
58 reviews 58 reviews
46 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 9, 2014

We stayed there only for 1 night and it seems like a decent hotel. Our room was nice. The breakfast was decent. It seems like a business hotel...lots of business people here. The only thing I would recommend is to have them fix the water leakage on the shower door, it is leaking badly. The hotel has a driver on... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed your stay with us. It is always a pleasant feeling to know that we were able to meet expectations of our guests every time they stay with us. We had taken up your feedback on showers with the concerned departments and ensured it was acted upon.... More 

Bujumbura, Burundi
Contributor
19 reviews 19 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 5, 2014

stayed in the hotel for 3 days end of October, but it wasn't my first time in the hotel, everytime i visit Heron when am in Nairobi, because we have a corporate rate where i work, so my review is based on the discounted price i am paying... so anyway, the hotel is ok as interior deco, not that wow... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I would like to take this opportunity to thank you for choosing to stay at The Heron Portico Nairobi and for your feedback. Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is heartening to note that you loved your stay at our hotel. It is our endeavor to... More 

Germany
1 review
4 of 5 stars Reviewed October 21, 2014

I came from Germany with my wife,we stayed for a night in the hotel from 11th and checked out on 12th October which was after a trip at maasai mara.From the front office to the rooms the standard was commendable. Staff are always happy and my wife had a problem with some stomach crumps but during service at the restaurant... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your review on Trip Advisor. I am delighted to read your generous praise of the hotel.Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts.... More 

San Francisco, California
1 review
5 of 5 stars Reviewed October 20, 2014

I've stayed at the hotel numerous times on my visits to Kenya. As mentioned in the title of my review, it's always quite enjoyable to stay there. Highly recommended! It's convenient to city center, has excellent spaces for meetings; the rooms were very quiet which is very important to me. The food is well prepared. I especially appreciate the staff,... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for posting your review on Trip Advisor after your recent visit to The Heron Portico, Nairobi. We are delighted to note that you have enjoyed your stay here, and that you did have a much-needed relaxing stay with us. Thank you for recommending us and we all look forward to the opportunity of welcoming you back... More 

Bangalore, India
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 15, 2014

I stayed here last week (6th October 2014) and this was my second stay in the hotel in 2 years while travelling on work. The hotel is charming and rooms are very comfortable. It has excellent breakfast, free Wi-Fi and is very close to the City Centre. It is located in a safe neighbourhood. The best part about the hotel... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sharing your feedback on TripAdvisor. We are very happy to receive your feedback. Your generous praise of our service, ambiance and staff attitude is very encouraging and motivating. Thank you for recommending The Heron Portico, Nairobi. The team and I,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2014 via mobile

I have stayed at the Heron for Business at least 10 times (20 days) in 2014. Staff are friendly and service is great, rooms are really nice, clean and with all the amenities. Great hotel / excellent value and really safe!!!!

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico, Nairobi and for sharing your wonderful feedback through TripAdvisor. Thank you for recommending The Heron Portico. We are delighted to note that you had an enjoyable experience and that you have taken back fond memories of your stay with us. The team and I, look forward to the... More 

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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#7 Best Value Hotel in Nairobi
#10 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi

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