We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Heron Portico

#18 of 131 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
The Heron Portico
View Map
Add Photo Write a Review

208 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    70
    97
    28
    12
    1
See reviews for
22
30
29
101
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (208)
  • Mar-May only
    (37)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (66)
  • Dec-Feb only
    (44)
All months
Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

About a month ago I had a great night with a friend at the Heron Portico bar. I'd heard that one of my favorite singers (Kendi) was appearing with a small band so we went there for drinks and to enjoy the music. The entertainment was great and I was particularly impressed when the Food and Beverage manager (Branko) came... More 

Was this review helpful? Yes 2
Goa, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked for two nights but made it only for one night due to a flight cancelation. Were grateful for an upgrade to a junior suite when we finally did arrive. Spacious and well appointed room. Wifi worked well. Dining room needs to be upgraded as does the breakfast buffet which seemed limited in comparison so some of the other hotels... More 

Was this review helpful? Yes
London, United Kingdom
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

The service at this hotel is excellent. The staff are really friendly and want to help with everything they can. The hotel is secure and the rooms are really comfortable. There's a gym and pool and wifi is good as well.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron Portico, Nairobi and for posting your wonderful feedback on TripAdvisor. All of us are very happy to read your feedback and to learn that you were impressed by the service, the room and your dining experience. I do hope that you have an opportunity to visit us again on a leisure... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Heron Portico Hotel is my second home in Kenya. I visit Nairobi, once a month and stay here. Have been staying at the hotel for the past 2 years now.The staff is friendly and helpful. They take good care of me. Know each and everyone here. I travel on my own mostly and this is the safest place to... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am pleased to note that you had a memorable stay at The Heron Portico. We look forward to welcoming you back soon. Kind regards Sanjeev Tiwari General Manager More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I moved to this hotel after a disappointing stay elsewhere for a prolonged business trip in Nairobi and was extremely pleased by the business atmosphere,level of attention to service and efficiency of staff.I couldn't wait to write this review!The style of the hotel is a rustic spin on elegant with colored tile floors, stained glass decor and ornaments.It's not a... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico during your recent visit to Nairobi. We thank you for sharing your review on TripAdvisor. Your feedback is very encouraging for the team. We are delighted to note that you had an enjoyable stay and that our service and facilities exceeded your expectations. Thank you for... More 

Gurgaon, India
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Hi All, I have been in Customer Service Industry for 15 years and that I think makes me more genuine and unbiased reviewer of Customer Service. Till date I always believed that in an organisation one person cannot make or break things. I have been proved wrong today after 16 years in this Industry. Mr. Brancko in this Hotel is... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your time in evaluating our product and services. We have taken a note of your comment regarding type of music played during our corporate night event. We regret that we have not been able to meet your expectation.The comfort of our guests being our sole focus, I regret they did not meet your approval. I... More 

Calcutta, West Bengal, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 25, 2015

This was my third stay in this hotel, the last time we had a problem with the Airport Pick up service, but this time the Pick Up car was there on the dot and brought me to the hotel very quickly. The room was spacious and good. Wi-fi was quite satisfactory - a very important aspect from a Business traveller's... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for writing such a wonderful review and also for the recommendation. We at The Heron Portico strive to make all our guests feel at home and live up to your expectations. Our Front office manager David Mwaniki is very pleased to receive your feedback and have said a big “THANK YOU” to you for appreciating his... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

I have stayed at this hotel on multiple occasions. It is clean, rooms are excellent, reliable internet connectivity and ideal for the business traveler. Staff are friendly and highly professional. The hotel is close to the central business district and in a very nice location.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank You for the wonderful feedback! It is a pleasure to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at The Heron Portico, always strive to provide our guests a comfortable & value for money experience. We are glad to know that you have enjoyed... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2015

Staff great, hotel good, food okay and Indian food was good. Location safe, and during day can walk half hour to city centre safely to see hustle and bustle of Nairobi. Location was just off main area so quiet and green, nice outdoor bar and restaurant. once again, I would emphasise the staff were very helpful and always pleasant, made... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank You for the wonderful feedback! It is a pleasure to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at The Heron Portico, always strive to provide our guests a comfortable experience. We are glad to know that we were able to make your stay... More 

Kochi, Kerala
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 10, 2015

Stayed at the Heron Portico in January 2015. Had arrived late and the check in process was quick. First surprise was the size of the deluxe room, they are quite small and second surprise was for the price there was no air conditioning. Not that Nairobi needs air conditioning and also in my room, I could leave the windows open... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your sharing your feedback on your stay at The Heron Portico, Nairobi. I am delighted to know that you had a comfortable stay with us. Thank you so much for your wonderful comments on our F&B offerings. We have installed air conditioning in all rooms for our guests comfort. Our people are overwhelmed with your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

140 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (108)
Viewed
Room/suite (29)
Viewed
Dining (13)
Viewed
Family/play areas (3)
Viewed
Pool/beach area (5)
Viewed
View from room (7)
Viewed
Hotel & grounds (24)
Viewed
Bathroom (7)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Dining (1)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (1)
Viewed
Other (22)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Nairobi hotels
1.2 mi away
Meridian Hotel
Meridian Hotel
#17 of 131 in Nairobi
4.5 of 5 stars 64 reviews
1.2 mi away
Sarova Stanley
Sarova Stanley
#8 of 131 in Nairobi
4.5 of 5 stars 786 reviews
0.6 mi away
Nairobi Serena Hotel
Nairobi Serena Hotel
#7 of 131 in Nairobi
4.5 of 5 stars 618 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
The Boma Nairobi
The Boma Nairobi
#4 of 131 in Nairobi
4.5 of 5 stars 427 reviews
0.3 mi away
Fairview Hotel
Fairview Hotel
#10 of 131 in Nairobi
4.5 of 5 stars 996 reviews
2.5 mi away
Bidwood Suite Hotel
Bidwood Suite Hotel
#6 of 131 in Nairobi
4.5 of 5 stars 25 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay