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The Heron Portico

#17 of 125 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
Best prices for: 1 room 1 guest
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Ranked #17 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
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190 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oslo, Norway
Top Contributor
162 reviews 162 reviews
70 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is one of the better hotels in Nairobi. The street is quiet (although traffic is a nightmare in Nairobi), the hotel is safe. Food is quite good, and rooms very very nice. If you want an upper-hotel this is not bad. Fitness area is good too.

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Gurgaon, India
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

As a first time visitor to Kenya multiple apprehensions also travel with you. How will be your place of stay? how will be people at hotel, how will the service be? How will be the food (most important for many people including me)? The Heron Portico is possibly the best Hotel in Nairobi and the BEST value for money. They... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your continued patronage and recommendation of The Heron Portico, Nairobi through Trip Advisor. Your compliments and appreciation for our hotel, team and services indicate that we have succeeded in delivering a fine balance of comfort, luxury and efficiency to you. The kitchen team is particularly pleased to learn they could provide you a memorable dining... More 

Greater Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the ninth year of regular visits to Kenya and second time staying at the Heron Portico, Nairobi hotel in 18 months. Having traveled & stayed in about 40 odd African countries in past 20 years, one has become used to the varying service on offer in different countries. This time I made reservation arrangements via email with Kabui... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to review The Heron Portico Trip Advisor. It is our endeavor to provide our guests with a memorable service experience and I am happy to note that we were able to deliver this to you. Your words of appreciation for the team have been shared with them. They are delighted to... More 

Nairobi, Kenya
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My friends suggested we have lunch at Heron court. The hotel is about 3km from the city centre. Service is great right from the guards to the waitresses. The ambience is really good you can choose either the main restaurant or the restaurant outside. Their food is owesome with option of either buffet or alacat. I recomend for a business... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am pleased to note that you had a memorable experience at The Heron Portico. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 16, 2015

Having previously written a critique of Heron Portico I was pleasantly surprised to be asked to sit with the General Manager Sanjay who was very friendly and discussed my comments constructively clearly because he wanted to learn from my experience and if possible take the necessary steps to make some changes that would resolve the issues raised in my review.... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! The entire team joins me in thanking you for sharing your experience at The Heron Portico on Trip Advisor. I am pleased to note that you enjoyed your stay and we could meet your expectation. We look forward to welcoming you back to The Heron Portico. Regards, Sanjeev Tiwari General Manager More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

This hotel stands out from the others in Nairobi through (i) the professional yet informal and homely atmosphere and (ii) the genuineness and outstanding service from each of the staff when, on more than 4 occasions, they went beyond my expectations: now that is Customer Service! Each staff member demonstrated a genuine, friendly and proactive desire to make our stay... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to share your review after your recent stay with us. I am glad to know that you had a pleasant time at The Heron Portico. We put in our best efforts to ensure our guests leave with a memorable experience, and I am happy that we were able to deliver the same... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

This hotel is located in Milimani, Nairobi "Milimani" is the swahili term for hilly place" Indeed this is a cool place to stay.The front office personnel and the housekeepers are very friendly.The decor at the reception is charming with cool music playing in the background, the tiredness just fades away. The food is good and variety... Very friendly staff

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation for our hotel, services and staff after your recent stay at with us. Anticipating our guests’ needs, is indeed our motto and we strive constantly towards this purpose. Your appreciation not only acts as a great source of motivation for the team, but also is an indication of our success in... More 

Atlanta, GA
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed March 31, 2015

Stayed at the Heron Portico for three nights in March 2015 as part of a business school trip. Clean, comfortable rooms and great variety for breakfast. Gym facilities fit the bill and nice pool for relaxing. Would recommend for business travelers staying in Nairobi!

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for having taken out time to share your wonderful review about The Heron Portico. It is a delight to read your compliments for the services and product offering. We have shared your feedback with entire team and they are elated to hear the same. We look forward to the pleasure of welcoming you back... More 

Dar es Salam, Dar es Salaam, Tanzania
Top Contributor
62 reviews 62 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 30, 2015

The decor has a Zanzibar feel to ith with warm colours and carved wood/cement. The hotel was very clean overall and staff were friendly. Check in took a while despite having a booking and email from the manager. Rooms are clean and cosy with a mini bar and other basic amenities. Meals were excellent and recommend the outside cafe. I... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind feedback and we are thrilled to note that you had a great stay with us and appreciated the product, staff and services. Thank you for recognizing our friendly hotel staff, clean room and its amenities. We look forward to welcoming you back soon. Kind regards Sanjeev Tiwari General Manager More 

Hyderabad, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

I have been staying at Heron Portico for quite some time now and its a wonderful place. The staff and the ambience is awesome. After a long tiresome business working day when usually get back to hotel feels so lonely but the staff here so friendly right from reception to housekeeping makes me feel warm and at home. The gym... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and we are delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. We value your patronage and look forward to... More 

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