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The Heron Portico

#17 of 145 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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1 room 1 adult
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239 Reviews from our TripAdvisor Community

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Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Heron Portico Hotel, Nairobi hosted my family and friends for my Graduation Dinner Thanksgiving Service on 5th December 2015 at the swimming pool area (Siroko) The event was made memorable through their superb coordination of the whole event. Special thanks to Chef Jared who prepared a Vegan Buffet! Mr Paul for PA control and working in the background throwing... More 

Helpful?
Thank Kerubo A
Sevastopol, Ukraine
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Close to the city but far enough to be quiet except for the noise from the gym in the morning and the housekeeping staff knocking on the door at7am wanting to clean your room this was a nice clean hotel. The shower door would not close so that you created a lake in the hallway as there was no drain... More 

Helpful?
Thank Graeme K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your warm endorsements of The Heron Portico! We have taken a note of your feedback on shower door and would like to assure you that corrective measures have been taken. Thank you so much for recommending us. We appreciate your trust and confidence and look forward to hosting you again. Warm regards Sanjeev Tiwari General... More 

Copenhagen, Denmark
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the experience to stay at this hotel for 10 days in December 2015 and further for 2 weeks in January 2016. It’s a very nice hotel. Really a positive experience.. top class I found this hotel on a travelagency website and made my reservation on this website. It was a mistake. I got the experience that I should... More 

Helpful?
Thank Bjarne C
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that you have had an enjoyable stay with us and the services extended by my team exceeded your expectations. I am glad that you enjoyed the location. Your feedback about the power sockets... More 

Level Contributor
10 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

My boyfriend and I spent one night at Heron Hotel while transitting through Nairobi. It's a pretty hotel with a sentimental feel. Love the Swahili and Arab inspired deco, which takes one back to the good old days. Most staff are generally friendly and the manager very cheery and accommodating. The only negative thing was the lady receptionist who was... More 

Helpful?
Thank Reiza D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for your feedback further to your recent stay with us. I am happy to hear that you enjoyed your stay, especially your restaurant experiences and the service provided by the hotel team. I have made a note of your feedback on receptionist and would like to assure you that corrective measures... More 

Dorset, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We had just had a great Camping Safari and badly needed a little bit of R and R before flying back to the UK. The Heron Portico met that need in spades! A lovely comfortable room, great breakfast and evening meal, helpful friendly staff. We spent most of the day swimming, reading and relaxing at the pool. Most of all... More 

Helpful?
Thank Jan L
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico, Nairobi. All of us are very happy to read your review and to note that you had a wonderful experience at our hotel. I have personally shared your compliments with our staff.They are delighted to note that their contribution has been appreciated and recognised by you. We look... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We are a family of 5 and wanted an affordable, comfortable, safe and central hotel for five days. We chose the Heron Portico. Its a gorgeous hotel, run be extremely helpful and accommodating staff who really do go out of their way to make your stay enjoyable. The restaurant is great. The outdoor pool which turns into a lovely night... More 

Helpful?
Thank Gary M
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Your generous feedback has been shared with the team. We look forward to welcoming... More 

Santiago
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Whilst staying nearby we have brought our tour groups to the Mdalasini Restaurant at the Heron Portico hotel a couple of times now, and had good experiences. The service was good, the menu quite extensive and the food very nice. The staff were attentive and helpful, and the manager, Branko, was very accommodating. You can eat inside or out on... More 

Helpful?
Thank PGC_75
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is heartening to note that services provided by the team were appreciated by you. It was our pleasure to have been of service to you. The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to The Heron Portico, Nairobi soon. Warm regards, Sanjeev Tiwari... More 

Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2016

Its unbelievable... Exactly a month since we traveled to Kenya and still the first memory that comes to the mind, even today....is the hotel we chose for Nairobi. The way 'The Heron' goes out of its way to delight its guests, actually does create a lasting impression. Our 5 nights stay at this property was itself a memorable experience in... More 

Helpful?
Thank nadirDxb
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said, especially about Chef Jared, David, Alex & Wambui in front office. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests... More 

Dubai, United Arab Emirates
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 29, 2015

Stayed in this Hotel for 3 weeks in December 2015. We were 2 persons staying in 2 separate rooms and were upgraded to Junior Suite (Thanks You!) Staff is absolutely welcoming specially Mr. David who is very friendly and will welcome you not just to The Heron Portico but to Kenya as well. The rooms were massive and well equipped... More 

Helpful?
Thank casanovashael
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi! Thank you for your patronage to our hotel. We are pleased to hear of your experiences from your recent visit with us and delighted you found your stay uplifting. We would like to thank you for letting us know how impressed you were with the service you received. Our team is delighted... More 

Berlin, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 25, 2015

Spacious quiet rooms with well made wood furniture. WLAN free, but a bit weak at time. Good breakfast buffet with a mix of Indian, Continental and a few african foods. Good fresh fruit. Dinner was also very good, especially the fish dishes were nice. Easy walk to Uhuru Park and further to downtown

Helpful?
Thank tor7003
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico, Nairobi. Thank you so much for your wonderful review about the indigenous and warm experience that we strive to offer at The Heron Portico. We look forward to the pleasure of welcoming you back soon. Warm regards, Sanjeev Tiwari General Manager More 

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