We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Heron Portico

#15 of 122 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #15 of 122 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Simbal09 London, United Kingdom
Write a Review

185 reviews from our community

Traveler rating
    59
    88
    26
    12
    0
See reviews for
22
28
24
89
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (185)
  • Mar-May only
    (32)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (66)
  • Dec-Feb only
    (44)
All months
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel stands out from the others in Nairobi through (i) the professional yet informal and homely atmosphere and (ii) the genuineness and outstanding service from each of the staff when, on more than 4 occasions, they went beyond my expectations: now that is Customer Service! Each staff member demonstrated a genuine, friendly and proactive desire to make our stay... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to share your review after your recent stay with us. I am glad to know that you had a pleasant time at The Heron Portico. We put in our best efforts to ensure our guests leave with a memorable experience, and I am happy that we were able to deliver the same... More 

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is located in Milimani, Nairobi "Milimani" is the swahili term for hilly place" Indeed this is a cool place to stay.The front office personnel and the housekeepers are very friendly.The decor at the reception is charming with cool music playing in the background, the tiredness just fades away. The food is good and variety... Very friendly staff

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation for our hotel, services and staff after your recent stay at with us. Anticipating our guests’ needs, is indeed our motto and we strive constantly towards this purpose. Your appreciation not only acts as a great source of motivation for the team, but also is an indication of our success in... More 

Atlanta, GA
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Heron Portico for three nights in March 2015 as part of a business school trip. Clean, comfortable rooms and great variety for breakfast. Gym facilities fit the bill and nice pool for relaxing. Would recommend for business travelers staying in Nairobi!

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for having taken out time to share your wonderful review about The Heron Portico. It is a delight to read your compliments for the services and product offering. We have shared your feedback with entire team and they are elated to hear the same. We look forward to the pleasure of welcoming you back... More 

Dar es Salam, Dar es Salaam, Tanzania
Top Contributor
61 reviews 61 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The decor has a Zanzibar feel to ith with warm colours and carved wood/cement. The hotel was very clean overall and staff were friendly. Check in took a while despite having a booking and email from the manager. Rooms are clean and cosy with a mini bar and other basic amenities. Meals were excellent and recommend the outside cafe. I... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind feedback and we are thrilled to note that you had a great stay with us and appreciated the product, staff and services. Thank you for recognizing our friendly hotel staff, clean room and its amenities. We look forward to welcoming you back soon. Kind regards Sanjeev Tiwari General Manager More 

Hyderabad, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been staying at Heron Portico for quite some time now and its a wonderful place. The staff and the ambience is awesome. After a long tiresome business working day when usually get back to hotel feels so lonely but the staff here so friendly right from reception to housekeeping makes me feel warm and at home. The gym... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and we are delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. We value your patronage and look forward to... More 

Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My recent trip to this hotel was nothing short of outstanding. I have chosen to stay at this hotel over the past few years because of its close proximity to the city centre. Every time I visit, I find that the service gets better and the amenities get better. The staff are very helpful and polite and the breakfast buffet... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement... More 

Western Australia, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for business research tour which was half holiday.On the first day it seemed silent because i spent most of my time in the room.The room was very comfortable,i went to the coffee shop where I was really impressed by the service.On the following day I walked downstairs going for my breakfast and later went for... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time to share this feedback and for recommending our hotel. I am glad to know that you enjoyed the stay and were delighted with the overall experience. Your gracious comments about the service offered by Eric & Alex is greatly appreciated. Pleased to learn that you found the room comfortable. Noted... More 

1 review
4 of 5 stars Reviewed March 11, 2015 via mobile

I stayed for business. Staff were very courteous and helpful though it was strange that I sat at the pool bar for over an hour without service. Reception kiosk staff need extensive training, among a pack of 3 we waited for more than 45 minutes for check in and were offered nothing not even the hotel information. Did have the... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for the kind endorsement. It gives me great pleasure to read that you had a wonderful stay with us. I have taken a note on your comment regarding delay in service. I would like to assure you that corrective measures have been taken. Thank you for choosing to stay at The Heron Portico and... More 

Senior Contributor
35 reviews 35 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 8, 2015

We stayed at this hotel at the start and the end of a Mount Kenya trip. The hotel is comfortable, with good beds and powerful hot showers. The food is also decent. If you stay, be sure to order drinks and food in good time - we waited about 40 minutes for drinks in the bar and over 45 minutes... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time out to share your experience on Trip Advisor. It was a pleasure having you stay with us and we are glad to know that you liked the food and other facilities provided at our property. However I am very disappointed to note that you found our services slow. My sincere apologies to... More 

Tunisia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2015

Just checked out from this hotel after 2 nights. What we liked the most about heron was its staff, the ambiance, food at the outside cafe and cleanliness. Surprisingly every single staff we came across was genuinely friendly and helpful. We would stay at this hotel again! Rooms feel like home..

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is indeed a pleasure to have you stay with us at The Heron Portico Nairobi. We are delighted that you had a memorable stay. Your gracious comments about the hotel and in particular of our team has been shared with then and they are thankful for the recognition. The entire team looks forward to welcome you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

132 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (100)
Viewed
Room/suite (29)
Viewed
Pool/beach area (5)
Viewed
Dining (10)
Viewed
View from room (7)
Viewed
Hotel & grounds (24)
Viewed
Bathroom (7)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Dining (1)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (1)
Viewed
Other (22)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question