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The Heron Portico

#17 of 120 Hotels in Nairobi
Certificate of Excellence
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
Best prices for: 1 room 1 guest
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Ranked #17 of 120 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Karim V Vancouver, Canada
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179 reviews from our community

Traveler rating
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    85
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
1 review
5 of 5 stars Reviewed today NEW

My recent trip to this hotel was nothing short of outstanding. I have chosen to stay at this hotel over the past few years because of its close proximity to the city centre. Every time I visit, I find that the service gets better and the amenities get better. The staff are very helpful and polite and the breakfast buffet... More 

Was this review helpful? Yes
Western Australia, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel for business research tour which was half holiday.On the first day it seemed silent because i spent most of my time in the room.The room was very comfortable,i went to the coffee shop where I was really impressed by the service.On the following day I walked downstairs going for my breakfast and later went for... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time to share this feedback and for recommending our hotel. I am glad to know that you enjoyed the stay and were delighted with the overall experience. Your gracious comments about the service offered by Eric & Alex is greatly appreciated. Pleased to learn that you found the room comfortable. Noted... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed for business. Staff were very courteous and helpful though it was strange that I sat at the pool bar for over an hour without service. Reception kiosk staff need extensive training, among a pack of 3 we waited for more than 45 minutes for check in and were offered nothing not even the hotel information. Did have the... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you so much for the kind endorsement. It gives me great pleasure to read that you had a wonderful stay with us. I have taken a note on your comment regarding delay in service. I would like to assure you that corrective measures have been taken. Thank you for choosing to stay at The Heron Portico and... More 

Senior Contributor
29 reviews 29 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel at the start and the end of a Mount Kenya trip. The hotel is comfortable, with good beds and powerful hot showers. The food is also decent. If you stay, be sure to order drinks and food in good time - we waited about 40 minutes for drinks in the bar and over 45 minutes... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time out to share your experience on Trip Advisor. It was a pleasure having you stay with us and we are glad to know that you liked the food and other facilities provided at our property. However I am very disappointed to note that you found our services slow. My sincere apologies to... More 

Tunisia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just checked out from this hotel after 2 nights. What we liked the most about heron was its staff, the ambiance, food at the outside cafe and cleanliness. Surprisingly every single staff we came across was genuinely friendly and helpful. We would stay at this hotel again! Rooms feel like home..

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It is indeed a pleasure to have you stay with us at The Heron Portico Nairobi. We are delighted that you had a memorable stay. Your gracious comments about the hotel and in particular of our team has been shared with then and they are thankful for the recognition. The entire team looks forward to welcome you back... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here April 2014. Nice and safe hotel. Nice pool. Dinner is good, but could take 1-2 hours to arrive. Breakfast is very good buffet. Bedrooms are nice and comfortable with hot shower. Decor very nice, Would return if visiting again.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest , Thank you very much for sharing your experience and appreciating the property and the facilities. We have a team of young and dedicated individuals from diverse backgrounds who are very keen to learn. Our reputation is the outcome of the enthusiasm of our team and the warm, personalized and efficient service which they offer. It is disappointing... More 

Idaho
2 reviews
2 of 5 stars Reviewed 3 weeks ago

We have stayed in this hotel for 6 yrs. But will rethink and most likely seek another place next year. Stayed 4-nights 1st week and 2 nights one month later. 3 superior rooms, 1 suit! * Elevator lift on ground floor not working (we had 13 bags) * Showers not working correctly or not at all. Handles blew off under... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out the time to share your valuable feedback with us. We would like to apologize that you had a less than perfect experience with us at The Heron Portico, Nairobi. We assure you that this is not a representation of the Sarovar Hotels that we strive to operate at. It is extremely important to... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 18, 2015

Close to the CBD. Quick service. Samuel,the waiter by the poolside is very friendly. The prawns are tasty and the fries are made in heaven. Would definitely visit it again and recommend it to anyone that's looking for a peaceful ambiance any day

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to visit The Heron Portico and for taking the time to share your review on Trip Advisor. I really appreciate the feedback you have given about your experience with us. Our Sirocco Aqua Bar offers a wide array of food & beverages and I am delighted to note that you thoroughly enjoyed it. We... More 

Oswestry, United Kingdom
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 10, 2015

A decent hotel. I stayed for one night and then another two later in the same week. On the first night I had an adequate but not inspiring room facing the front of the hotel on the second floor. On my second stay I had a room on the third floor at the rear of the hotel. The room was... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sharing your wonderful feedback on TripAdvisor. I have noted your feedback regarding consistency of food at restaurant. We shall work on this and ensure that better consistency levels are maintained. The team and I, hope your return soon. Kind regards... More 

Stockholm County, Sweden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

I always stay at the Heron, because to me it is an ideal place. Hotel prices in Nairobi are high, in some places ridiculously high. But comparing the facilities, the service, the location and the price with what other hotels offer nearby, the Heron comes out on top!! Just look at it - the Heron is cheaper and much better... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your time to post feedback of your stay at The Heron Portico, Nairobi, on Trip Advisor. I also take this opportunity to thank you for your compliments and for describing your experience as “Great Place to stay” Your feedback is very encouraging. I hope that you have many more opportunities to visit us again... More 

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