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The Heron Portico

#17 of 125 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
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Ranked #17 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
Craiggers Johannesburg, South Africa
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194 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Came here on business and found the room to be average and the hotel design to be aesthetically cumbersome. Small spaces throughout with lots of stairs leading to half-floors so even if you use the lifts, you still have to lug bags up another half flight to get to your room. Friendly staff for the most part, but inattentive during... More 

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San Leandro, California
Level Contributor
104 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I must be honest. Honesty is good value when we need to share an experience. My decision to stay at the Heron Portico came after reading many bad reviews on a neighbor hotel - literally - which was the official one of my tour by Intrepid in Kenya and Tanzania earlier this month. The reviews were so bad that I... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind words. We are glad that you liked the hotel rooms layout and the service standards. Your positive sentiments have been shared with the team and I am sure that these will inspire them in their continuous pursuit of excellence. We thank you for your feedback and look forward to welcoming you back soon.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great City with many outstanding hotels. The Heron is located ideally (8 minute walk to central business district) easy taxi ride to other areas. Airport not far, but will feel like another trip due to the traffic depending on the time of day (totally outside the control of the hotel). I stayed here for two days in one of the... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for you detailed feedback on Trip advisor. I am pleased to note that you enjoyed your stay with us. We have noted your overall feedback and we thank you for the same. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and... More 

Moscow, Russia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

By far the best appartment hotel in Nairoby. I've stayed here for months, and all the time felt myself home away from home. Good quisine, healthy and hefty breakfasts, friendly staff. Calm street, as much gardens as place can provide for, nice pool... For me it's the first choice, especially in case of lot of time to be spent in... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sharing your feedback on tripadvisor. I am glad you were well looked after and liked the food at the hotel. I am also touched that whenever you travel to this part of the world, you will always choose to stay with us. Our people are our asset and hence we select, train and support them... More 

Oslo, Norway
Level Contributor
168 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is one of the better hotels in Nairobi. The street is quiet (although traffic is a nightmare in Nairobi), the hotel is safe. Food is quite good, and rooms very very nice. If you want an upper-hotel this is not bad. Fitness area is good too.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind words. We are glad that you liked the hotel & the service standards. Your positive sentiments have been shared with the team and shall go a long way in ensuring that we keep up the impeccable service standards. I am glad that your meal experience at the hotel was to your satisfaction. Your... More 

Gurgaon, India
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 6, 2015

As a first time visitor to Kenya multiple apprehensions also travel with you. How will be your place of stay? how will be people at hotel, how will the service be? How will be the food (most important for many people including me)? The Heron Portico is possibly the best Hotel in Nairobi and the BEST value for money. They... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your continued patronage and recommendation of The Heron Portico, Nairobi through Trip Advisor. Your compliments and appreciation for our hotel, team and services indicate that we have succeeded in delivering a fine balance of comfort, luxury and efficiency to you. The kitchen team is particularly pleased to learn they could provide you a memorable dining... More 

Greater Johannesburg, South Africa
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 5, 2015

This is the ninth year of regular visits to Kenya and second time staying at the Heron Portico, Nairobi hotel in 18 months. Having traveled & stayed in about 40 odd African countries in past 20 years, one has become used to the varying service on offer in different countries. This time I made reservation arrangements via email with Kabui... More 

Was this review helpful? Yes 2
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to review The Heron Portico Trip Advisor. It is our endeavor to provide our guests with a memorable service experience and I am happy to note that we were able to deliver this to you. Your words of appreciation for the team have been shared with them. They are delighted to... More 

Nairobi, Kenya
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 28, 2015

My friends suggested we have lunch at Heron court. The hotel is about 3km from the city centre. Service is great right from the guards to the waitresses. The ambience is really good you can choose either the main restaurant or the restaurant outside. Their food is owesome with option of either buffet or alacat. I recomend for a business... More 

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am pleased to note that you had a memorable experience at The Heron Portico. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 16, 2015

Having previously written a critique of Heron Portico I was pleasantly surprised to be asked to sit with the General Manager Sanjay who was very friendly and discussed my comments constructively clearly because he wanted to learn from my experience and if possible take the necessary steps to make some changes that would resolve the issues raised in my review.... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! The entire team joins me in thanking you for sharing your experience at The Heron Portico on Trip Advisor. I am pleased to note that you enjoyed your stay and we could meet your expectation. We look forward to welcoming you back to The Heron Portico. Regards, Sanjeev Tiwari General Manager More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

This hotel stands out from the others in Nairobi through (i) the professional yet informal and homely atmosphere and (ii) the genuineness and outstanding service from each of the staff when, on more than 4 occasions, they went beyond my expectations: now that is Customer Service! Each staff member demonstrated a genuine, friendly and proactive desire to make our stay... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to share your review after your recent stay with us. I am glad to know that you had a pleasant time at The Heron Portico. We put in our best efforts to ensure our guests leave with a memorable experience, and I am happy that we were able to deliver the same... More 

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