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All 106 Nairobi hotels

The Heron Portico

4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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Ranked #15 of 106 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
schener l Germany
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154 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germany
1 review
4 of 5 stars Reviewed 3 days ago NEW

I came from Germany with my wife,we stayed for a night in the hotel from 11th and checked out on 12th October which was after a trip at maasai mara.From the front office to the rooms the standard was commendable. Staff are always happy and my wife had a problem with some stomach crumps but during service at the restaurant... More

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San Francisco, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

I've stayed at the hotel numerous times on my visits to Kenya. As mentioned in the title of my review, it's always quite enjoyable to stay there. Highly recommended! It's convenient to city center, has excellent spaces for meetings; the rooms were very quiet which is very important to me. The food is well prepared. I especially appreciate the staff,... More

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Bangalore, India
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here last week (6th October 2014) and this was my second stay in the hotel in 2 years while travelling on work. The hotel is charming and rooms are very comfortable. It has excellent breakfast, free Wi-Fi and is very close to the City Centre. It is located in a safe neighbourhood. The best part about the hotel... More

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sharing your feedback on TripAdvisor. We are very happy to receive your feedback. Your generous praise of our service, ambiance and staff attitude is very encouraging and motivating. Thank you for recommending The Heron Portico, Nairobi. The team and I,... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at the Heron for Business at least 10 times (20 days) in 2014. Staff are friendly and service is great, rooms are really nice, clean and with all the amenities. Great hotel / excellent value and really safe!!!!

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to stay at The Heron Portico, Nairobi and for sharing your wonderful feedback through TripAdvisor. Thank you for recommending The Heron Portico. We are delighted to note that you had an enjoyable experience and that you have taken back fond memories of your stay with us. The team and I, look forward to the... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Very helpful and excellent front of house staff tried hard to be helpful. Pleasant place for business visit. Ask for a room at the back. The main restaurant is better than than the outside area which has a limited menu. Internet ok, but Nairobi us poor for connectivity.

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sparing your valuable time to review us on TripAdvisor. We are very happy that the overall service and facilities of the hotel exceeded your expectations. Our coffee shop is due for renovation and likely to be ready by February 2015.... More

Luzon, Philippines
1 review
5 of 5 stars Reviewed 3 weeks ago

I will have to give this hotel a 5 star considering it's flexibility in dealing with clients and excellent service. They have honest room service attendants and hotel food is really good and not that pricey! Cleanlines is in every part of the hotel. My family and I stayed here in January and really enjoyed our stay. We will definitely... More

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time out of your busy schedule to share your experience at The Heron Portico. It is my pleasure to read such a wonderful experience of your stay with us. I am pleased that the hotel, its location, and the products and services were to your expectations and that we were able to create... More

Reykjavik, Iceland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I had the privilege of staying at the Heron Portico Hotel in Nairobi in September. I had planned to stay for only one night before going on a safari to Maasai Mara and other national parks, which I had booked online before arriving in Kenya. The plan was to be picked up for the safari at the Heron, but nobody... More

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico Nairobi! At the outset, I would like to thank you for sparing time and posting the review of our hotel on Trip Advisor. We greatly appreciate your comments and are delighted to know that you liked the hotel and services. Your kind words of appreciation have been shared with the Hotel team. Thank... More

Dar es Salaam, Tanzania
Contributor
18 reviews 18 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I thoroughly recommend this hotel. The price was very reasonable considering the helpful, friendly and prompt service. The breakfasts are excellent and food was great (if a little pricey). I really enjoyed the large room and comfortable ambiance. The hotel is situated outside of town in a leafy and quite area and this made for a pleasant change as I... More

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico Nairobi! We are happy that your overall stay was marked with warm services and that it was at par with your expectations. Located in proximity to Nairobi's business district, our hotel caters to business as well as leisure travelers. We are happy that you found the rooms clean and comfortable along with our... More

Moudon, Switzerland
2 reviews
5 of 5 stars Reviewed September 18, 2014

I stayed here for one night, Sept 2nd wished I had stayed for much longer. Checked in early, the process was quick. Delicious food and one of the best breakfast I have ever had. The location is great, excellent rooms I had a killer bird eye view of the city. Reliable & friendly staffs, however I didn't like the small... More

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for writing about us. We are delighted that you had a memorable stay at The Heron Portico during your visit to Nairobi. Your positive comments about the services are deeply appreciated and have been communicated to staff. I am sure that these will go a long way in encouraging them to strive for higher levels of... More

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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
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Also Known As:
Heron Hotel Nairobi

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