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The Heron Portico

#18 of 129 Hotels in Nairobi
Certificate of Excellence
4.0 of 5
Hotel website
Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
The Heron Portico
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Ranked #18 of 129 Hotels in Nairobi
Certificate of Excellence
A recent review
4 of 5 stars reviewed 6 days ago
Kushal1961 Calcutta, West Bengal, India
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202 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Calcutta, West Bengal, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was my third stay in this hotel, the last time we had a problem with the Airport Pick up service, but this time the Pick Up car was there on the dot and brought me to the hotel very quickly. The room was spacious and good. Wi-fi was quite satisfactory - a very important aspect from a Business traveller's... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for writing such a wonderful review and also for the recommendation. We at The Heron Portico strive to make all our guests feel at home and live up to your expectations. Our Front office manager David Mwaniki is very pleased to receive your feedback and have said a big “THANK YOU” to you for appreciating his... More 

1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on multiple occasions. It is clean, rooms are excellent, reliable internet connectivity and ideal for the business traveler. Staff are friendly and highly professional. The hotel is close to the central business district and in a very nice location.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank You for the wonderful feedback! It is a pleasure to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at The Heron Portico, always strive to provide our guests a comfortable & value for money experience. We are glad to know that you have enjoyed... More 

London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff great, hotel good, food okay and Indian food was good. Location safe, and during day can walk half hour to city centre safely to see hustle and bustle of Nairobi. Location was just off main area so quiet and green, nice outdoor bar and restaurant. once again, I would emphasise the staff were very helpful and always pleasant, made... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank You for the wonderful feedback! It is a pleasure to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at The Heron Portico, always strive to provide our guests a comfortable experience. We are glad to know that we were able to make your stay... More 

Kochi, Kerala
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Heron Portico in January 2015. Had arrived late and the check in process was quick. First surprise was the size of the deluxe room, they are quite small and second surprise was for the price there was no air conditioning. Not that Nairobi needs air conditioning and also in my room, I could leave the windows open... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your sharing your feedback on your stay at The Heron Portico, Nairobi. I am delighted to know that you had a comfortable stay with us. Thank you so much for your wonderful comments on our F&B offerings. We have installed air conditioning in all rooms for our guests comfort. Our people are overwhelmed with your... More 

Mombasa, Kenya
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Heron is next to Provisional Police Hq - past integrity house. I have been to this place several times and i feel i will be doing injustice if i do not appreciate the wonderful experiences offered by Heron Pontico. The place has been refurbished and it is a high end joint. most considerate is the happy hour between 5 and... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your comments on your recent visit at The Heron Portico. We are happy to hear that you enjoyed our services at Bashasha cafe. I do hope that you have the occasion to visit us again in the not too distant future. My team and I assure you of our best services and look forward to... More 

Dubai, United Arab Emirates
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I stay in this Hotel 4 days , location down town , very safe , useful for business . The staff are very gentle at any moment . The restaurant are very good food . For the price ist a good opportunity . Be carefull of the noisy room in the left with the parking and right with school in... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am pleased to note that you had an pleasant stay with us. I acknowledge your feedback about the Food and Beverage outlets. We thank you once again for your feedback and look forward to welcoming you... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

My first time today, the staff very professional and helpful.the reception area very serene loved the furniture and decor, but the bar caught my attention it's so lovely the ambience is gud a centre high table that one could sit en "write" according to my friend Simon. Loved this 80plus year old tree in the middle of the room. And... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable experience for you. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back soon. Warm regards, Sanjeev Tiwari General Manager More 

Dar es Salam, Dar es Salaam, Tanzania
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at the Heron Portico during my business visit to Nairobi. The staff is helpful, the ambiance is nice and rooms are good. Food is good. However, housekeeping needs to improvise. During daily replenishment, I found that sometimes the towel was not changed, the ground mat was not replaced and even the mini-bar consumption though signed wasn't collected... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to review The Heron Portico! Your words of appreciation are a source of motivation for the staff. We have noted the additional feedback and I deeply apologize for the inconvenience. I assure you that the team at The Heron Portico is highly passionate about serving all our guests and do not hesitate... More 

Johannesburg, South Africa
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 22, 2015

Came here on business and found the room to be average and the hotel design to be aesthetically cumbersome. Small spaces throughout with lots of stairs leading to half-floors so even if you use the lifts, you still have to lug bags up another half flight to get to your room. Friendly staff for the most part, but inattentive during... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sharing your valuable feedback with us. I am grateful for your words of appreciation for the team members. I deeply regret the inconvenience during your breakfast and health club experience. Please accept our sincere apologies for the same. We have noted the additional feedback and shall continue working towards enhancing The Heron Portico experience. Thank... More 

San Leandro, California
Level Contributor
104 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed June 16, 2015

I must be honest. Honesty is good value when we need to share an experience. My decision to stay at the Heron Portico came after reading many bad reviews on a neighbor hotel - literally - which was the official one of my tour by Intrepid in Kenya and Tanzania earlier this month. The reviews were so bad that I... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your kind words. We are glad that you liked the hotel rooms layout and the service standards. Your positive sentiments have been shared with the team and I am sure that these will inspire them in their continuous pursuit of excellence. We thank you for your feedback and look forward to welcoming you back soon.... More 

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