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All 115 Nairobi hotels

The Heron Portico

4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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Ranked #17 of 115 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Lisa2053 Salford, UK
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169 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salford, UK
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 2 nights on a business trip (I usually stay at another hotel in Nairobi but that one was full). Hotel feels very safe and has some nice outdoor seating areas and the staff are very polite. I arranged airport pick up with the hotel and that all went without any hitch. Room was comfortable and clean, although... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We went to the resturant at this hotel yesterday. The waiter have to be the most incompetent person ever to work at a resturant, he could not get anything right. We were one of three costumers there, and still he could not remember who ordered what. After 25min he came and said "one pizza is ready, do you want it... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback. I can assure you that your experience was certainly not reflective of our usual standards. Let me assure you that it is our constant endeavor to provide the best of services to our guests and that every guest of the hotel is treated with utmost professional... More 

Calcutta, West Bengal, India
1 review
5 of 5 stars Reviewed 1 week ago

Heron Portico is like a boutique hotel with very idyllic surroundings. The ambience is really very nice. The rooms are neat and comfortable. I thoroughly enjoyed my stay in the hotel. Only thing I felt was that the food variety and options could be a bit more. I would love to stay in this hotel again and would recommend to... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to share your detailed and valuable review for The Heron Portico. We are happy to know that you had a good and comfortable experience with us overall, and you enjoyed the warm accommodation and range of services that we strive to offer. We have also noted some of your important insights and... More 

Moscow, Russia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family of four (mom/dad, 2 kids 11/12 years old) stayed one night at the Heron Portico Hotel before our safari in Kenya and Tanzania and one night after our safari before flying out from Nairobi Airport. We only stayed a very short time, but felt staff, rooms and food were all exceptional. The hotel was booked by our safari... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I am delighted to know that you had such a wonderful stay with us. It was a great pleasure to be of service to you and we shall await your return to The Heron Portico, Nairobi very soon. With best regards, Sanjeev Tiwari General Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As always I enjoyed my stay again. Service is excellent as well as the food and the prices are very reasonable. Friendly staff and in a centralized area so you can get quickly to any part of Nairobi for meetings. Highly recommended !!! AAA+++ Oh and a great Gym and new pool.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that we were able to exceed your expectations. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Heron Portico was a great hotel until it tried to upgrade and compete with the new boutique hotels and established top of the market hotels. The rooms are very comfortable and the staff extremely helpful. The major drawback is the ridiculous pricing for drinks and meals. The other hotels, restaurants and bars nearby charge half the price and are equally... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your time in evaluating our product and services. We are grateful for your kind words and high rating for our staff and service. I have also taken note of your comment regarding prices. We regret that we have not been able to meet your expectation. We have spent a considerable amount of time and money... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay here as staff was very cooperative. I received personalized service whenever I requested. Managers were responsive. Rooms were spacious and properly managed. WiFi was really on a high and TV channels were enough to enjoy. Overall cool experience. We will be staying here again whenever we will visit Kenya !!! Regards Usman Saeed, Dubai, UAE

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. It’s an honor to be your preferred choice in... More 

1 review
4 of 5 stars Reviewed December 4, 2014

I have stayed at the Henron Portico for many years. It has a great location - a short, walkable distance to the heart of Nairobi - and is seated in a quiet area. Its has nice and spacious rooms, good ambiance, a generally good customer service, and a decent restaurant with good breakfast choices. There is a reasonably priced airport... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to review The Heron Portico, Nairobi on TripAdvisor. We are very happy to learn that your stay at The Heron Portico was a perfect beginning to your trip to Kenya. I have noted your suggestion to have better communication with our guest and current exchange rate. We will review this feedback.... More 

Kampala, Uganda
1 review
5 of 5 stars Reviewed December 4, 2014

The service and welcome at the hotel was excellent.The location is central making it easy for business traveler such as myself.The general manager took personal interest in keeping the guests happy, giving it the personal touch of an experienced inn keeper.

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out to write about your wonderful experience at The Heron Portico. I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. Its an honor to be your preferred choice in... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed November 20, 2014

I have stayed at The Heron Portico quite a few times (once over a month) .The hotel has a great location enabling easy access to most parts of Nairobi . The best feature of the hotel is the service quality be it the room service , reception or at the restaurants . The staff is always smiling and willing to... More 

Was this review helpful? Yes
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I am delighted you had a memorable stay at The Heron Portico. Thank you so much for your amazing comments on our service and people. People are the life and soul of our hotel. We are fortunate to have such a wonderful team. I have shared your recognition with the team – your words of praise will further... More 

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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#11 Business Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Luxury Hotel in Nairobi

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