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All 119 Nairobi hotels

The Heron Portico

4.0 of 5 Hotel   |   Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
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Ranked #16 of 119 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
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174 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here April 2014. Nice and safe hotel. Nice pool. Dinner is good, but could take 1-2 hours to arrive. Breakfast is very good buffet. Bedrooms are nice and comfortable with hot shower. Decor very nice, Would return if visiting again.

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Idaho
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

We have stayed in this hotel for 6 yrs. But will rethink and most likely seek another place next year. Stayed 4-nights 1st week and 2 nights one month later. 3 superior rooms, 1 suit! * Elevator lift on ground floor not working (we had 13 bags) * Showers not working correctly or not at all. Handles blew off under... More 

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Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to the CBD. Quick service. Samuel,the waiter by the poolside is very friendly. The prawns are tasty and the fries are made in heaven. Would definitely visit it again and recommend it to anyone that's looking for a peaceful ambiance any day

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sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for choosing to visit The Heron Portico and for taking the time to share your review on Trip Advisor. I really appreciate the feedback you have given about your experience with us. Our Sirocco Aqua Bar offers a wide array of food & beverages and I am delighted to note that you thoroughly enjoyed it. We... More 

Oswestry, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A decent hotel. I stayed for one night and then another two later in the same week. On the first night I had an adequate but not inspiring room facing the front of the hotel on the second floor. On my second stay I had a room on the third floor at the rear of the hotel. The room was... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sharing your wonderful feedback on TripAdvisor. I have noted your feedback regarding consistency of food at restaurant. We shall work on this and ensure that better consistency levels are maintained. The team and I, hope your return soon. Kind regards... More 

Stockholm County, Sweden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I always stay at the Heron, because to me it is an ideal place. Hotel prices in Nairobi are high, in some places ridiculously high. But comparing the facilities, the service, the location and the price with what other hotels offer nearby, the Heron comes out on top!! Just look at it - the Heron is cheaper and much better... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your time to post feedback of your stay at The Heron Portico, Nairobi, on Trip Advisor. I also take this opportunity to thank you for your compliments and for describing your experience as “Great Place to stay” Your feedback is very encouraging. I hope that you have many more opportunities to visit us again... More 

Salford, UK
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here for 2 nights on a business trip (I usually stay at another hotel in Nairobi but that one was full). Hotel feels very safe and has some nice outdoor seating areas and the staff are very polite. I arranged airport pick up with the hotel and that all went without any hitch. Room was comfortable and clean, although... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2015

We went to the resturant at this hotel yesterday. The waiter have to be the most incompetent person ever to work at a resturant, he could not get anything right. We were one of three costumers there, and still he could not remember who ordered what. After 25min he came and said "one pizza is ready, do you want it... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback. I can assure you that your experience was certainly not reflective of our usual standards. Let me assure you that it is our constant endeavor to provide the best of services to our guests and that every guest of the hotel is treated with utmost professional... More 

Calcutta, West Bengal, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

Heron Portico is like a boutique hotel with very idyllic surroundings. The ambience is really very nice. The rooms are neat and comfortable. I thoroughly enjoyed my stay in the hotel. Only thing I felt was that the food variety and options could be a bit more. I would love to stay in this hotel again and would recommend to... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking out time to share your detailed and valuable review for The Heron Portico. We are happy to know that you had a good and comfortable experience with us overall, and you enjoyed the warm accommodation and range of services that we strive to offer. We have also noted some of your important insights and... More 

Moscow, Russia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 18, 2015

Our family of four (mom/dad, 2 kids 11/12 years old) stayed one night at the Heron Portico Hotel before our safari in Kenya and Tanzania and one night after our safari before flying out from Nairobi Airport. We only stayed a very short time, but felt staff, rooms and food were all exceptional. The hotel was booked by our safari... More 

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I am delighted to know that you had such a wonderful stay with us. It was a great pleasure to be of service to you and we shall await your return to The Heron Portico, Nairobi very soon. With best regards, Sanjeev Tiwari General Manager More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

As always I enjoyed my stay again. Service is excellent as well as the food and the prices are very reasonable. Friendly staff and in a centralized area so you can get quickly to any part of Nairobi for meetings. Highly recommended !!! AAA+++ Oh and a great Gym and new pool.

Was this review helpful? Yes 1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that we were able to exceed your expectations. We are truly grateful for the wonderful things you have said about the hotel, team and services. At The Heron Portico, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation... More 

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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#11 Business Hotel in Nairobi
#13 Family Hotel in Nairobi
#13 Luxury Hotel in Nairobi

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