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All 96 Nairobi hotels

Palacina Residence & Suites

4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
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Ranked #7 of 96 hotels in Nairobi
A recent review
5 of 5 stars Reviewed March 27, 2014
jane s London, United Kingdom
  • Reviews (96)
  • Photos (35)
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  • Room tips (12)
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96 people have reviewed this hotel

Traveler rating
    61
    25
    5
    4
    1
See reviews for
9
47
8
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • French first
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English first
There are newer reviews for Palacina Residence & Suites
See the most recent reviews
London, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 27, 2014

We ended up visiting the Palacina three times in two weeks in-between arrival in Kenya and a safari and then a beach based holiday. The staff were so friendly and polite, nothing was too much trouble. The rooms (and we experienced three of them) were very comfortable. I do like a complimentary coffee and tea and the homemade complimentary hazelnut... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Jane, Greetings from a sunny Palacina morning and thank you for these lovely comments. It was indeed a pleasure to host you on 03 separate occasions and we look forward to seeing you again... (anniversary trip hint..) Thank you also; for your comment regarding Bildad I will definitely offer him a thank you incentive. Best regards from Palacina, Tony... More

Bethesda, MD
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 13, 2014

It was a pleasure to have the spacious, clean, and beautiful accommodations at the Palacina for a 5-day business/leisure trip to Nairobi. The staff was very friendly and helpful, and breakfasts were exactly right - a nice selection of fruit, cereals, breads and pastries, very fresh eggs and french toast, if you wanted. The management was especially kind in letting... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Robin, Thank you very much for staying with us and for your very generous & detailed review of Palacina. I also enjoy The Kuona Trust very much and i am very pleased that you had an opportunity to enjoy it as well. Best wishes from Nairobi, Tony Tony Sawe | GM More

Plymouth, United Kingdom
Top Contributor
147 reviews 147 reviews
30 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 31, 2014

The Palacina Suites were being renovated during my stay. The hotel was upfront about this when I booked, and gave me a 20% discount because of the minor work being done. Considering that many hotels do not warn guests about noise and dust if work is being carried out in advance of their arrival, this was a good sign. Everything... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Greetings from a sunny Palacina day. I passed your comments around at our weekly staff gathering and the smiles said it all! ... we are delighted that our small efforts are appreciated. Thank you very much and we look forward to your soonest return. Tony Sawe | G.M. More

Leicestershire
Top Contributor
52 reviews 52 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 27, 2013

We left the Mara on the afternoon flight, arriving in Nairobi at 4.30pm & with our flight to the UK not departing until 12 midnight, so a long tiresome wait! We have stayed at the Palacina before & this time to advantage of their airport transfer, courtesy room. & evening meal package. It was absolutely super, an efficient transfer from... More

Was this review helpful? Yes 2
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Sharon E. Thank you for very pleasantly ushering us into year 2014! Thank you also for choosing Palacina as "home in Nairobi" during your recent visit. We were delighted to welcome you and hopefully we will have the pleasure again soon. Best wishes for the New Year, Tony Tony sawe - GM - More

Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2013

The staff, amenities, and location are all top notch. I was in Nairobi for three month for work and this place couldn't have been a better home away from home. The place was comfortable and elegantly designed and the staff were incredibly friendly and willing to go above and beyond for any and all random requests that came up over... More

Was this review helpful? Yes 2
Palacina, General Manager at Palacina Residence & Suites, responded to this review

We were simply delighted to have you stay with us in Nairobi and thank you very much! Here's wishing you both a very happy year 2014 and we hope to see you on your next Nairobi trip! Best regards, Tony Sawe General Manager More

colombo
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 20, 2013

I stayed here for three weeks with my husband who was on a business trip. The hotel charged me 100 us dollar per night to stay with my husband (who is a regular visitor since his office has a contract with this place) The staff is friendly, just like most of the people in Kenya. But some of my clothes... More

Was this review helpful? Yes 1
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Firstly thank you very much for staying with us recently; we take our guests experiences at Palacina very seriously and your review is important to us. I remember you very well and am saddened that you did not express your disappointment with your stay to me personally-in fact quite the opposite you said you were happy with your experience at... More

Dundee, United Kingdom
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 18, 2013

I was only here for a few hours prior to an overnight flight back to United Kingdom.I was given a beautiful suite which had all that could be wanted. Had an excellent dinner then was able to relax for a few hours prior to being taken to the airport Staff were extremely attentive and genuine in their comment. Would definitely... More

Was this review helpful? Yes 1
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Dougal65, Thank you for giving us the privilege of being your "home in Nairobi" for a few hours recently. We hope you had a pleasant onward journey and that we will have the opportunity to welcome you back for a longer stay in the future. Best regards, Tony Sawe - GM - Palacina More

Moshi, Tanzania
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 13, 2013

The African decor made me feel my holiday had started. My large suite and comfortable bed were welcome. I ate on the veranda at night which was magical with all the candles dotted about and breakfast was freshly prepared and varied. I had a few requests and the staff efficiently dealt with these. In addition the exotic bird song made... More

Was this review helpful? Yes 1
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Rowenah, We are delighted to read your review... we hope the rest of your African Safari was as interesting & comfortable as the great start and hopefully we will see you on your next African adventure! Thank you! Tony Sawe - GM - Palacina More

northampton
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 2, 2013

As our flight back to Heathrow did not depart until nearly midnight our Agent Imagine Africa arranged for us to have a day room and a meal at their wonderful Moonflower Restaurant. We had a shower and rest in a beautiful room wish we could have stayed the night! and then a delicious meal with great service before being taken... More

Was this review helpful? Yes 1
Mississauga
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

We stayed at this hotel when we were stranded during the Nairobi airport fire. We were stressed out and having lots of trouble trying to figure out how to get home. If there was anything the staff and management could do to help us they did it. Well beyond our expectations. Checked on us after a sleepless night to ensure... More

Was this review helpful? Yes
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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style
#4 Romantic Hotel in Nairobi #4 Luxury Hotel in Nairobi #18 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
Number of rooms
14

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