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All 100 Nairobi hotels

Palacina Residence & Suites

4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
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Ranked #5 of 100 hotels in Nairobi
A recent review
5 of 5 stars Reviewed May 13, 2014
SilverMarvel London, United Kingdom
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100 people have reviewed this hotel

Traveler rating
    65
    25
    5
    4
    1
See reviews for
11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
There are newer reviews for Palacina Residence & Suites
See the most recent reviews
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 13, 2014

I stayed here for one night on business and wished I had stayed longer. It's really lovely - great atmosphere, lovely decor, clearly someone has spent a lot of time getting it just right. Nice breakfast. Definitely recommend it.

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear SilverMarvel, This is a quick note to thank you very much for taking time to post your review. My team and I work towards ensuring our guests have the best possible accommodation experience in Nairobi. When I showed them your post the smiles said it all... Thank you very much. Tony More

New York
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 24, 2014

I am now in my 4th week of staying in Palacina. The staff is friendly, and knows my name. The setting is super peaceful, with nice seating in the garden, on the deck, and around the hotel. The food is excellent both, and there is a lovely breakfast buffet every day. I started out in the single long term residence,... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Mike, Its Labor Day in Nairobi and my team and I are very happy to read your very detailed and balanced review. Thank you very much and hopefully on your return we will have Hookah service for your relaxation. Best wishes and Happy labor day! Tony Tony Sawe | GM | Palacina More

Top Contributor
70 reviews 70 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 30, 2014

Wonderful place to stay in Kenya. Very quite during the evening, clean, spacious and great service. The staff were very helpful and friendly. The rooms were brilliant and the opportunity to sit outside on the balcony was lovely. There was construction going on which did mean that I didn't get a sleep in and keeping the curtains open on the... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear SaminMilan, Thank you very much for choosing Palacina and for your generous review. We are pleased you enjoyed your time with us and that Palacina is your preferred choice in Nairobi. I also thank you for your very kind understanding as we create a slightly larger and much better Palacina and i assure you the most relaxing stay in... More

Zurich, Switzerland
1 review
5 of 5 stars Reviewed March 30, 2014 via mobile

We only stayed a few hours as we needed a room I between stopover flights, however even with such a short amount of time and having arrived in the early hours of the morning, the staff were extremely friendly, helpful and most welcoming! The room was wonderfully prepared for our arrival and the manager that welcomed us upon arrival made... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 27, 2014

We ended up visiting the Palacina three times in two weeks in-between arrival in Kenya and a safari and then a beach based holiday. The staff were so friendly and polite, nothing was too much trouble. The rooms (and we experienced three of them) were very comfortable. I do like a complimentary coffee and tea and the homemade complimentary hazelnut... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Jane, Greetings from a sunny Palacina morning and thank you for these lovely comments. It was indeed a pleasure to host you on 03 separate occasions and we look forward to seeing you again... (anniversary trip hint..) Thank you also; for your comment regarding Bildad I will definitely offer him a thank you incentive. Best regards from Palacina, Tony... More

Bethesda, MD
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 13, 2014

It was a pleasure to have the spacious, clean, and beautiful accommodations at the Palacina for a 5-day business/leisure trip to Nairobi. The staff was very friendly and helpful, and breakfasts were exactly right - a nice selection of fruit, cereals, breads and pastries, very fresh eggs and french toast, if you wanted. The management was especially kind in letting... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Robin, Thank you very much for staying with us and for your very generous & detailed review of Palacina. I also enjoy The Kuona Trust very much and i am very pleased that you had an opportunity to enjoy it as well. Best wishes from Nairobi, Tony Tony Sawe | GM More

Plymouth, United Kingdom
Top Contributor
148 reviews 148 reviews
31 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 31, 2014

The Palacina Suites were being renovated during my stay. The hotel was upfront about this when I booked, and gave me a 20% discount because of the minor work being done. Considering that many hotels do not warn guests about noise and dust if work is being carried out in advance of their arrival, this was a good sign. Everything... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Greetings from a sunny Palacina day. I passed your comments around at our weekly staff gathering and the smiles said it all! ... we are delighted that our small efforts are appreciated. Thank you very much and we look forward to your soonest return. Tony Sawe | G.M. More

Leicestershire
Top Contributor
51 reviews 51 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 27, 2013

We left the Mara on the afternoon flight, arriving in Nairobi at 4.30pm & with our flight to the UK not departing until 12 midnight, so a long tiresome wait! We have stayed at the Palacina before & this time to advantage of their airport transfer, courtesy room. & evening meal package. It was absolutely super, an efficient transfer from... More

Was this review helpful? Yes 2
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Sharon E. Thank you for very pleasantly ushering us into year 2014! Thank you also for choosing Palacina as "home in Nairobi" during your recent visit. We were delighted to welcome you and hopefully we will have the pleasure again soon. Best wishes for the New Year, Tony Tony sawe - GM - More

Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2013

The staff, amenities, and location are all top notch. I was in Nairobi for three month for work and this place couldn't have been a better home away from home. The place was comfortable and elegantly designed and the staff were incredibly friendly and willing to go above and beyond for any and all random requests that came up over... More

Was this review helpful? Yes 2
Palacina, General Manager at Palacina Residence & Suites, responded to this review

We were simply delighted to have you stay with us in Nairobi and thank you very much! Here's wishing you both a very happy year 2014 and we hope to see you on your next Nairobi trip! Best regards, Tony Sawe General Manager More

colombo
Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 20, 2013

I stayed here for three weeks with my husband who was on a business trip. The hotel charged me 100 us dollar per night to stay with my husband (who is a regular visitor since his office has a contract with this place) The staff is friendly, just like most of the people in Kenya. But some of my clothes... More

Was this review helpful? Yes 1
Palacina, General Manager at Palacina Residence & Suites, responded to this review

Firstly thank you very much for staying with us recently; we take our guests experiences at Palacina very seriously and your review is important to us. I remember you very well and am saddened that you did not express your disappointment with your stay to me personally-in fact quite the opposite you said you were happy with your experience at... More

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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

39 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style
#4 Luxury Hotel in Nairobi #4 Romantic Hotel in Nairobi #9 Family Hotel in Nairobi #19 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
Number of rooms
14

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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