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Palacina Residence & Suites

#3 of 125 Hotels in Nairobi
Certificate of Excellence
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Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
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15% off room rate
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Best prices for: 1 room 1 guest
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125 Reviews from our TripAdvisor Community

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Traveler rating
    84
    31
    5
    4
    1
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16
55
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27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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    (125)
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    (24)
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    (29)
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    (44)
  • Dec-Feb only
    (28)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 14, 2015

Very homely environment, with a warm welcome feeling that makes you comfy with Nairobi city. Situated in Kilimani an upmarket surburb in Nairobi with ease conectivity to westlands. It taked 10 to 15 mins to get to work in westlands.

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San Francisco, California
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 25, 2015

I stayed here for six nights. The rooms are still great - large living room, bedroom and bathroom. There is also a nice balcony and a small fridge and microwave. There is a lot of construction around the hotel so it is noisy during the day and also very dusty. Food at the restaurant was not that good, so I... More 

Was this review helpful? Yes 3
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Ben, Greetings from a wintery Nairobi and thank you for your candid review. We are very pleased that you enjoyed our suites and i am very happy to advise that upon completion of our current upgrade we will have even larger suites available featuring upgraded facilities and amenities that I am sure will make your next stay quite relaxing.... More 

Leeds, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 23, 2015

What a wonderful feeling to be greeted like old friends on our return trip to Kenya this year.Very welcoming,some extentions being built at the moment but the place is so comfortable all is forgiven. On this trip we were given the penthouse suite,which was magnificent,and we were able to relax.

Was this review helpful? Yes 2
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Michael, It was our pleasure to welcome you back to your "home in Nairobi." Hopefully on your return visit we will be able to "show-off" our new and very improved suites and apartments to you. We look forward to your next visit. Best wishes Tony Sawe | General Manager | Palacina-Nairobi More 

Washington DC, District of Columbia
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed March 23, 2015

I had a wonderful experience at the Palacina. The staff is incredibly professional and thoughtful. I stayed in the apartments and it was extremely luxurious. I actively looked forward to the breakfast every day (eggs benedict!)

Was this review helpful? Yes 2
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Chelsea, Thank you for taking time to review us after your stay; we are delighted to have met your expectations. You may have noticed that we are in the process of further upgrading our accommodation at Palacina. We look forward to welcoming you to even more relaxing suites and apartments in the near future (we promise to keep the... More 

Fordingbridge
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

We stopped over for one night on our way from a bush camp safari to Zambia. We were given a very warm welcome and coffee whilst we checked in. Having the business centre on hand allowed us to check in for our flight the next day. The room was extremely comfortable and had everything we needed. The bathroom was luxurious... More 

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Phil, Thank you for taking time to review your stay with us. We are very pleased that even though your stay was quite brief; it was also pleasant and relaxing. I am also pleased to confirm that we did look into the water pressure in your suite; thank you very much for the "heads-up" Hopefully we will see you... More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

Just a little gem in the heart of Nairobi. Breakfast excellent, location good, staff very respectful and helpful. A very nice place for a relaxing break if there on business or stopovers re safaris. Small and intimate and beautifully designed.

Was this review helpful? Yes 1
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Miriam, We are very pleased to read your review and very glad that you had a pleasant stay at Palacina. Thank you very much and we certainly look forward to your return visit. Best regards from sunny Nairobi, Tony Sawe | General Manager | Palacina Nairobi More 

Arusha
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 21, 2015

Great decor, spacious rooms with fantastic amenities such as in room wi-fi, cutlery and crockery, an in room safe, iron, DVD library, etc just to mention a few. The staff were helpful/welcoming, providing great service and the restaurant served decent food. The location is serene and within a few minutes drive to most key landmarks of the City. Highly recommended!

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear ButterflyTZ, Asante Sana for choosing Palacina; my team and I are delighted that we were able to meeet your expectations. We will soon unveil brand new suites with a truly superior Standard of facilities and amenities and and we look forward to welcoming you into one very soon. Best rgards Tony Sawe | General Manager | Palacina-Nairobi More 

Warrenton, Virginia
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed February 13, 2015

A tranquil and secure environment in the middle of a big city. A friendly and help staff, great food service and comfortable room. The rooms are spacious, with satellite TV and free wi-fi -- both most welcome. Highly recommend.

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear FreqTraveler35, Thank you very much for taking time to review Palacina and for your very generous reccomendation. We definitely love receiving feedback from all of our guests and residents and moreso from frequent travelers who are able to benchmark our service offering. Thanks again and we wish you very happy travels. Tony Sawe | General Manager | Palacina -... More 

Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

I've been fortunate to be a long term resident in the Palacina apartments for the past 9 months. My 1 bed apartment is tastefully furnished and is airy, comfortable and spacious. Tony the GM leads an excellent team of staff and they really make guests feel at home, whether they are short or long term stays. The Moonflower restaurant has... More 

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear HarleyDad51, We are especially pleased whenever we receive reviews and comments from our long-term residents. Off the bat we would like to thank you for your patience as we work to improve Palacina and we look forward to your comments and suggestions once we have the new lap pools and wellness areas in place. Thank you for choosing us... More 

Diani Beach, Kenya
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 19, 2015

We just checked out this morning after 5 nights and already missing Palacina! We stayed in a penthouse which is decorated beautifully with all kind of mind calming artifacts. Cosy sofas, comfortable beds, fully equipped kitchen and two beautiful balconies to relax on. If you like something within the rooms you can buy it and all in-room comforts such as... More 

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Travelfan1103, We are very pleased to read this review from a very seasoned traveler. We definitely look forward to your return and until then we wish you very happy travels! Best wishes, Tony Sawe | General Manager | Palacina - Nairobi More 

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