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All 101 Nairobi hotels

Palacina Residence & Suites

4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
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Ranked #5 of 101 hotels in Nairobi
A recent review
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100 people have reviewed this hotel

Traveler rating
    65
    25
    5
    4
    1
See reviews for
11
48
8
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
New York City, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We arrived at the Palacina late at night 2 days after our wedding absolutely exhausted. We were welcomed warmly by a charming hotel manager, and taken to an immaculate room, where promptly were ordered room service. The food came quickly, was fresh and delicious and we slept comfortably. When we returned to the hotel after our safari, we got to... More

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Los Angeles, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at the Palacina after a long flight and a long wait at the airport for our luggage. From the moment we walked through the doors of the Palacina, I could feel our weariness slipping away. The staff was very gracious and welcoming. We ate a late supper in the comfortable lobby while watching World Cup soccer. Our rooms... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Heather, Thank you for this lovely review and for visiting us. We hope the rest of your east African stay was exciting and hopefully we will see you back with us in the future. Best regards, Tony Sawe | General Manager | Palacina More

Toluca Lake, California
1 review
5 of 5 stars Reviewed 3 weeks ago

We arrived fairly late in the evening from Nairobi Airport. The staff was so welcoming and friendly for 4 exhausted travelers arriving after 30 hours door to door from Los Angeles. Tony Sawe, general manager, invited us for a drink. Between him and his wonderful staff we were rejuvenated and invigorated by the conversation, staff, and accommodations. It is a... More

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Terry, Bob, Bonnie & Mini, We miss you.. come back... We are very pleased that you enjoyed your very brief visit to Nairobi and that the rest of the Safari was successful. It was a real pleasure to meet you and I look forward to trying a Kolach recipe very soon. Best regards from Nairobi. Tony Sawe | General... More

Dallas, Texas, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We only stayed here 1 night between our over seas flights and going to the Masai Mara. The hotel, rooms and service were wonderful. The staff was excellent and the room was fully equipped. Dinner was very good and breakfast was as well. We stayed in the suite and had a bedroom for us and one for our son as... More

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Mike Mackow, Thank you for choosing to stay with us in Nairobi and for this review of Palacina. We are delighted that you enjoyed your brief visit and we hope that your family (especially your son) had a magical safari experience. Best wishes, Tony Sawe | General Manager | Palacina - Nairobi More

Salisbury, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a couple of hours as part of a package provided by the travel agent to avoid us sitting in Nairobi Airport for 7 hours. From collection at the airport, right through to returning, the service was excellent. On arrival, we were given access to one of the suites which contained everything we needed to freshen up... More

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Dave, Thank you for staying with us (albeit so briefly) We hope the rest of your African adventure was also very memorable and we look forward to welcoming you to Nairobi for an extended visit. Best regards from the whole Palacina family. Tony Sawe | General Manager | Palacina-Nairobi More

London, United Kingdom
Top Contributor
154 reviews 154 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Palacina for 1 night whilst in transit between our Kenyian Safari and a beach stay in Tanzania. We were met off our safarilink by the smart Palacina driver who was very friendly and attentive and keen to tell us about the city on our way to the hotel. We had been apprehensive to stay in Nairobi... More

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Autumn1082, Greetings from a rather wintry & grey Nairobi morning. My team and i were beyond delighted to read your detailed comments and we were all very pleased that you enjoyed your brief stay with us. We have offered Joyce something as a gesture of our gratitude and we will continue to improve. Thanks again and hopefully we will... More

Austrey, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

We stayed here for only a few hours whilst in transit to England. From the moment you walk in you are made to feel special. The rooms are large and tastefully decorated, the food in the Moonflower restaurant superb. This is definitely the place I would stay if visiting Nairobi again.

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Sandra, Short but restful; we were delighted to host you. Hopefully we will see you again for an extended visit. Thank you! Tony Sawe | General Manager | Palacina More

Los Angeles
Contributor
13 reviews 13 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 1, 2014

Palacina is a great choice in Nairobi. At first, my girlfriend and I were a bit reticent because it was more expensive than other options in Nairobi, but in the end we were very happy we payed the slight premium. The hotel is extremely safe. The rooms are comfortable, clean and tastefully appointed. We were on vacation, so were happy... More

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Noah, Greetings from a wintery Nairobi morning and thank you very much for taking time to review Palacina. We are delighted that you had a pleasant experience with us and in Nairobi in general and we look forward to the pleasure of hosting you in the future. Best regards, Tony Sawe | General Manager | Palacina More

Nairobi
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stay at the Palacina anytime I am in Nairobi. It's really lovely - great atmosphere, lovely decor, a very well done hotel. We have a special rate with the hotel and it is absolutely great value for money. Great breakfast. Has a great restaurant attached to it (Moonflower). Good, fast internet. Friendly staff. Afternoon (4pm) tea provided with snacks... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear BwT_2017, Greetings from sunny Nairobi! Our thanks and appreciation for taking time to write such a detailed review of Palacina. The team and I were delighted to read it and we promise to keep striving to improve. Our best wishes, Tony Tony Sawe | General Manager | Palacina More

Abu Dhabi, United Arab Emirates
Top Contributor
77 reviews 77 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 16, 2014

Stayed here one night when we first arrived to Kenya for vacation. It was a relatively good location as we didn't get stuck in much of the famous Nairobi traffic. We went from the airport and stopped at the Sheldrick trust and Giraffe Center on our way. The hotel is quite removed from the main streets so you feel more... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Lasarilla, Thank you very much for your detailed review. We are delighted that you enjoyed our property and also that you made time to visit the Rhino & Giraffe sanctuaries. Palacina is a strong supporter of local wildlife conservation and your contribution is very much appreciated. Once again thank you and hopefully we will have the pleasure of welcoming... More

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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
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Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

39 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style
#4 Romantic Hotel in Nairobi #4 Luxury Hotel in Nairobi #9 Family Hotel in Nairobi #18 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
Number of rooms
14

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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