We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 100 Nairobi hotels

Palacina Residence & Suites

4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Hotel website
Hotel amenities
Offers & Announcements
15% off room rate
Save Saved
You added Palacina Residence & Suites to your Saves list
Palacina Residence & Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
91%
Ranked #5 of 100 hotels in Nairobi
A recent review
5 of 5 stars reviewed 2 days ago
singhi adelaide
  • Overview
  • Reviews (101)
  • Photos (39)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (13)
  • Location
  • More
true
Write a Review

101 people have reviewed this hotel

Traveler rating
    66
    25
    5
    4
    1
See reviews for
11
48
8
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
adelaide
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great place with huge rooms. We did not tour Nairobi so location was not important. Friendly staff, nice food, clean HUGE rooms and has wifi. Great place and thoroughly recommend it. Nice quite place to stay. Trees surround the place and security is great. Great comfortable chairs in the lobby and tables outside if you want. We did not have... More

Was this review helpful? Yes
New York City, New York
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We arrived at the Palacina late at night 2 days after our wedding absolutely exhausted. We were welcomed warmly by a charming hotel manager, and taken to an immaculate room, where promptly were ordered room service. The food came quickly, was fresh and delicious and we slept comfortably. When we returned to the hotel after our safari, we got to... More

Was this review helpful? Yes
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived at the Palacina after a long flight and a long wait at the airport for our luggage. From the moment we walked through the doors of the Palacina, I could feel our weariness slipping away. The staff was very gracious and welcoming. We ate a late supper in the comfortable lobby while watching World Cup soccer. Our rooms... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Heather, Thank you for this lovely review and for visiting us. We hope the rest of your east African stay was exciting and hopefully we will see you back with us in the future. Best regards, Tony Sawe | General Manager | Palacina More

Toluca Lake, California
1 review
5 of 5 stars Reviewed 4 weeks ago

We arrived fairly late in the evening from Nairobi Airport. The staff was so welcoming and friendly for 4 exhausted travelers arriving after 30 hours door to door from Los Angeles. Tony Sawe, general manager, invited us for a drink. Between him and his wonderful staff we were rejuvenated and invigorated by the conversation, staff, and accommodations. It is a... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Terry, Bob, Bonnie & Mini, We miss you.. come back... We are very pleased that you enjoyed your very brief visit to Nairobi and that the rest of the Safari was successful. It was a real pleasure to meet you and I look forward to trying a Kolach recipe very soon. Best regards from Nairobi. Tony Sawe | General... More

Dallas, Texas, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 27, 2014

We only stayed here 1 night between our over seas flights and going to the Masai Mara. The hotel, rooms and service were wonderful. The staff was excellent and the room was fully equipped. Dinner was very good and breakfast was as well. We stayed in the suite and had a bedroom for us and one for our son as... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Mike Mackow, Thank you for choosing to stay with us in Nairobi and for this review of Palacina. We are delighted that you enjoyed your brief visit and we hope that your family (especially your son) had a magical safari experience. Best wishes, Tony Sawe | General Manager | Palacina - Nairobi More

Salisbury, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 23, 2014

We stayed here for a couple of hours as part of a package provided by the travel agent to avoid us sitting in Nairobi Airport for 7 hours. From collection at the airport, right through to returning, the service was excellent. On arrival, we were given access to one of the suites which contained everything we needed to freshen up... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Dave, Thank you for staying with us (albeit so briefly) We hope the rest of your African adventure was also very memorable and we look forward to welcoming you to Nairobi for an extended visit. Best regards from the whole Palacina family. Tony Sawe | General Manager | Palacina-Nairobi More

London, United Kingdom
Top Contributor
159 reviews 159 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed at the Palacina for 1 night whilst in transit between our Kenyian Safari and a beach stay in Tanzania. We were met off our safarilink by the smart Palacina driver who was very friendly and attentive and keen to tell us about the city on our way to the hotel. We had been apprehensive to stay in Nairobi... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Autumn1082, Greetings from a rather wintry & grey Nairobi morning. My team and i were beyond delighted to read your detailed comments and we were all very pleased that you enjoyed your brief stay with us. We have offered Joyce something as a gesture of our gratitude and we will continue to improve. Thanks again and hopefully we will... More

Austrey, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

We stayed here for only a few hours whilst in transit to England. From the moment you walk in you are made to feel special. The rooms are large and tastefully decorated, the food in the Moonflower restaurant superb. This is definitely the place I would stay if visiting Nairobi again.

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Sandra, Short but restful; we were delighted to host you. Hopefully we will see you again for an extended visit. Thank you! Tony Sawe | General Manager | Palacina More

Los Angeles
Contributor
13 reviews 13 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 1, 2014

Palacina is a great choice in Nairobi. At first, my girlfriend and I were a bit reticent because it was more expensive than other options in Nairobi, but in the end we were very happy we payed the slight premium. The hotel is extremely safe. The rooms are comfortable, clean and tastefully appointed. We were on vacation, so were happy... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Noah, Greetings from a wintery Nairobi morning and thank you very much for taking time to review Palacina. We are delighted that you had a pleasant experience with us and in Nairobi in general and we look forward to the pleasure of hosting you in the future. Best regards, Tony Sawe | General Manager | Palacina More

Nairobi
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stay at the Palacina anytime I am in Nairobi. It's really lovely - great atmosphere, lovely decor, a very well done hotel. We have a special rate with the hotel and it is absolutely great value for money. Great breakfast. Has a great restaurant attached to it (Moonflower). Good, fast internet. Friendly staff. Afternoon (4pm) tea provided with snacks... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear BwT_2017, Greetings from sunny Nairobi! Our thanks and appreciation for taking time to write such a detailed review of Palacina. The team and I were delighted to read it and we promise to keep striving to improve. Our best wishes, Tony Tony Sawe | General Manager | Palacina More

Owners: What's your side of the story?
If you own or manage Palacina Residence & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Palacina Residence & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com and BookingOdigeoWL so you can book your Palacina Residence & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palacina Residence And Suites
Palacina Residence Hotel Nairobi

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (4)
Viewed
Dining (3)
Viewed
View from room (2)
Viewed
Bathroom (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Nairobi with
any amenities

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style
#4 Luxury Hotel in Nairobi #4 Romantic Hotel in Nairobi #9 Family Hotel in Nairobi #19 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
Number of rooms
14

Questions & Answers

Questions? Get answers from Palacina Residence & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer