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All 96 Nairobi hotels

Palacina Residence & Suites

4.5 of 5 Hotel   |   Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
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Ranked #7 of 96 hotels in Nairobi
A recent review
5 of 5 stars reviewed 2 weeks ago
760Sandra Austrey, United Kingdom
  • Reviews (94)
  • Photos (35)
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94 people have reviewed this hotel

Traveler rating
    60
    24
    5
    4
    1
See reviews for
9
45
8
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Austrey, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here for only a few hours whilst in transit to England. From the moment you walk in you are made to feel special. The rooms are large and tastefully decorated, the food in the Moonflower restaurant superb. This is definitely the place I would stay if visiting Nairobi again.

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Sandra, Short but restful; we were delighted to host you. Hopefully we will see you again for an extended visit. Thank you! Tony Sawe | General Manager | Palacina More

Los Angeles
Contributor
13 reviews 13 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Palacina is a great choice in Nairobi. At first, my girlfriend and I were a bit reticent because it was more expensive than other options in Nairobi, but in the end we were very happy we payed the slight premium. The hotel is extremely safe. The rooms are comfortable, clean and tastefully appointed. We were on vacation, so were happy... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Noah, Greetings from a wintery Nairobi morning and thank you very much for taking time to review Palacina. We are delighted that you had a pleasant experience with us and in Nairobi in general and we look forward to the pleasure of hosting you in the future. Best regards, Tony Sawe | General Manager | Palacina More

Nairobi
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stay at the Palacina anytime I am in Nairobi. It's really lovely - great atmosphere, lovely decor, a very well done hotel. We have a special rate with the hotel and it is absolutely great value for money. Great breakfast. Has a great restaurant attached to it (Moonflower). Good, fast internet. Friendly staff. Afternoon (4pm) tea provided with snacks... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear BwT_2017, Greetings from sunny Nairobi! Our thanks and appreciation for taking time to write such a detailed review of Palacina. The team and I were delighted to read it and we promise to keep striving to improve. Our best wishes, Tony Tony Sawe | General Manager | Palacina More

Abu Dhabi, United Arab Emirates
Top Contributor
64 reviews 64 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 16, 2014

Stayed here one night when we first arrived to Kenya for vacation. It was a relatively good location as we didn't get stuck in much of the famous Nairobi traffic. We went from the airport and stopped at the Sheldrick trust and Giraffe Center on our way. The hotel is quite removed from the main streets so you feel more... More

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Lasarilla, Thank you very much for your detailed review. We are delighted that you enjoyed our property and also that you made time to visit the Rhino & Giraffe sanctuaries. Palacina is a strong supporter of local wildlife conservation and your contribution is very much appreciated. Once again thank you and hopefully we will have the pleasure of welcoming... More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 13, 2014

I stayed here for one night on business and wished I had stayed longer. It's really lovely - great atmosphere, lovely decor, clearly someone has spent a lot of time getting it just right. Nice breakfast. Definitely recommend it.

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear SilverMarvel, This is a quick note to thank you very much for taking time to post your review. My team and I work towards ensuring our guests have the best possible accommodation experience in Nairobi. When I showed them your post the smiles said it all... Thank you very much. Tony More

New York
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 24, 2014

I am now in my 4th week of staying in Palacina. The staff is friendly, and knows my name. The setting is super peaceful, with nice seating in the garden, on the deck, and around the hotel. The food is excellent both, and there is a lovely breakfast buffet every day. I started out in the single long term residence,... More

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Mike, Its Labor Day in Nairobi and my team and I are very happy to read your very detailed and balanced review. Thank you very much and hopefully on your return we will have Hookah service for your relaxation. Best wishes and Happy labor day! Tony Tony Sawe | GM | Palacina More

Top Contributor
70 reviews 70 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed March 30, 2014

Wonderful place to stay in Kenya. Very quite during the evening, clean, spacious and great service. The staff were very helpful and friendly. The rooms were brilliant and the opportunity to sit outside on the balcony was lovely. There was construction going on which did mean that I didn't get a sleep in and keeping the curtains open on the... More

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GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear SaminMilan, Thank you very much for choosing Palacina and for your generous review. We are pleased you enjoyed your time with us and that Palacina is your preferred choice in Nairobi. I also thank you for your very kind understanding as we create a slightly larger and much better Palacina and i assure you the most relaxing stay in... More

Zurich, Switzerland
1 review
5 of 5 stars Reviewed March 30, 2014 via mobile

We only stayed a few hours as we needed a room I between stopover flights, however even with such a short amount of time and having arrived in the early hours of the morning, the staff were extremely friendly, helpful and most welcoming! The room was wonderfully prepared for our arrival and the manager that welcomed us upon arrival made... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 27, 2014

We ended up visiting the Palacina three times in two weeks in-between arrival in Kenya and a safari and then a beach based holiday. The staff were so friendly and polite, nothing was too much trouble. The rooms (and we experienced three of them) were very comfortable. I do like a complimentary coffee and tea and the homemade complimentary hazelnut... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Jane, Greetings from a sunny Palacina morning and thank you for these lovely comments. It was indeed a pleasure to host you on 03 separate occasions and we look forward to seeing you again... (anniversary trip hint..) Thank you also; for your comment regarding Bildad I will definitely offer him a thank you incentive. Best regards from Palacina, Tony... More

Bethesda, MD
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 13, 2014

It was a pleasure to have the spacious, clean, and beautiful accommodations at the Palacina for a 5-day business/leisure trip to Nairobi. The staff was very friendly and helpful, and breakfasts were exactly right - a nice selection of fruit, cereals, breads and pastries, very fresh eggs and french toast, if you wanted. The management was especially kind in letting... More

Was this review helpful? Yes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Robin, Thank you very much for staying with us and for your very generous & detailed review of Palacina. I also enjoy The Kuona Trust very much and i am very pleased that you had an opportunity to enjoy it as well. Best wishes from Nairobi, Tony Tony Sawe | GM More

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Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Palacina Residence & Suites 4.5*
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites

35 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style
#4 Luxury Hotel in Nairobi #4 Romantic Hotel in Nairobi #18 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
Number of rooms
14

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