We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cloud Hotel & Suites

Diamond Plaza Annexe, 9th Floor, Corner of Parkland & Masari Road | P. O Box 49434, Nairobi 00100, Kenya
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Cloud Hotel & Suites
Professional photos View all
Cloud Hotel & Suites
Share an Experience

7 reviews from our community

Traveler rating
    3
    0
    2
    0
    2
See reviews for
2
Couples
0
1
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
  • All months
    (7)
  • Mar-May only
    (3)
  • Jun-Aug only
    (1)
  • Sep-Nov only
    (1)
  • Dec-Feb only
    (2)
All months
Swindon
Contributor
14 reviews 14 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 19, 2015

Stayed here for New Years eve, booked into a suite and the room was lovely. The only thing I could complain about is the fact the handle on the shower was broken. Didn't eat in the hotel so can't comment on the food, lovely views from the rooftop, shame the pool wasn't open. The WiFi also wasn't working for my... More 

Was this review helpful? Yes
Juba, South Sudan
Contributor
20 reviews 20 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 13, 2015

First of all, they list amenities that are not there...swimming pool (under construction - will take minimum 3 months), room service, restaurant, banquet hall....I have been to hotels and never experienced power cuts!! the wifi one evening went off for 4 hours... The staff (few of them) were a little friendly but not helpful, we had to take our luggage... More 

Was this review helpful? Yes
Karachi, Pakistan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 11, 2014

The Hotel was clean had no complains with that. The room service is okay. Staff is co-operative but the hotel do not have any food, they call the restaurants from 1st floor. I loved this place because of the location. I could hear 5 times Azan ( Call for Prayers) in my room. Just 3mins walk to masjid. Down they... More 

Was this review helpful? Yes 1
Mombasa, Kenya
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

The hotel is conveniently located with very clean and has friendly staff,I was warmly received and as always given my usual room. Whenever am in Nairobi I always use this hotel for I enjoyed free WIFI speed and the well furnished rooms.

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 3, 2014

Nairobi is a huge city and the traffic is horrible. For this reason, the location of your choice of accommodation is critical. Cloud Hotels is located in the Parklands area just above a mall which means you needn't travel too far for your shopping and groceries. Fairly new, the suites and rooms are up to date and have all basic... More 

Was this review helpful? Yes 1
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 12, 2014

Everything such as location was great and shopping convinience, customer service was good. the staff were very helpful and attentive. i will definately visit again. the view of the forest from my window was just amazing!

Was this review helpful? Yes 3
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 4, 2014

Booked at this hotel for the top suite. Arrived very tired after 24 hrs. of flying and stop overs. We were shocked to find our room under construction, plaster everywhere and water all over the floor. When we complained the owners wife came to look at the room and behaved like there was nothing wrong. After an hour the room... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

10 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Room/suite (4)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question