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All 100 Nairobi hotels

Sunstar Hotel

Garden Estate Road | along Thika Super Highway, Nairobi, Kenya
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Ranked #88 of 100 hotels in Nairobi
  • Overview
  • Reviews (3)
  • Photos (5)
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3 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
Kingston, Jamaica
1 review
1 of 5 stars Reviewed July 14, 2014

After 17hrs of flying I was greater with a bathroom that stunk to High heaven but hey I was offered a bottle of air freshener to solve the problem....really?!!! Dirty bed linen and towels, wifi that was more gone than on. But but it was the stench. Which was explained as them getting bad water and it would go away... More

Was this review helpful? Yes
Mombasa, Kenya
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2014

Nicely appointed with a great bathroom (nice bathtub, big sink, fluffy towels, shelves to put your things, lights in different places, all clean and new), changing area. There are a tea kettle, fridge, mosquito netting, and small bottle of water every day. Part of the corridor space is open-air so the hotel is fresh and feels spacious. Wifi is decent,... More

Was this review helpful? Yes 2
New York City, New York
Top Contributor
57 reviews 57 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed May 10, 2014

Worst managed hotel I've stayed at in 5 years. Forced to book more than 15 rooms here for 6+days to be near UN when our preferred booking withdrew on us. Only +/single room relatively large and its not too far from Gigiri taking back roads. - = there is no standard of service in any element of hotel operations: food;... More

Was this review helpful? Yes 3
Fiona T, Manager at Sunstar Hotel, responded to this review

Your comments regarding the service you received at our hotel are very important to us. We want customers to enjoy staying at Sunstar Hotel, so your report of a disturbing experience while at the hotel is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when you visit Sunstar. Second,... More

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Additional Information about Sunstar Hotel

Address: Garden Estate Road | along Thika Super Highway, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $
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5 photos of this hotel

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Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Number of rooms

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?