We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sunstar Hotel

Garden Estate Road | along Thika Super Highway, Nairobi, Kenya
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Prices from our online travel partners are not available
We can't find prices for this hotel
Our online travel partners don't provide prices for this accommodation, but we can search other options in Nairobi
Check In Check Out
Show Prices
Management photos
Sunstar Hotel
View Map
Add Photo Write a Review

12 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Uganda
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 27, 2015 via mobile

The management is terrible. The manager-Anne, convinced me pay for airport pick-up and drop and I glad paid. While I found someone on arrival, there was no one to drop me at the airport despite my paying in advance. I called the Manager- Anne, who could not helped.I needed one of the three 1. A refund of my Usd 35,... More 

Helpful?
1 Thank John A
Pietermaritzburg, South Africa
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 3, 2015

I booked to stay at Sunstar for a conference I attended in Nairobi at the end of April 2015. I paid my accommodation and transfers IN FULL 3 weeks before my trip. When I arrived at Sunstar (after having waited at the conference venue for over 2 hours for my transfer!) I was told that Sunstar was full (even though... More 

Helpful?
3 Thank Sian O

Travelers are raving about these Nairobi hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 19, 2015

My stay in Kenya was made memorable due to the extra mile of the staff at sun star hotel. starting from the warm welcome, cozy room, friendly waitress, friendly house keeping and marketing staff. I can say that sun star is a great place for both business and pleasure. i especially like the good level of hygene.

Helpful?
2 Thank Amarium B
Emilia-Romagna, Italy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 4, 2015

On my landing in Kenya, I was received warmly by the staff of Hotel. The journey was nice to the hotel. My arrival at the hotel is something to remember. I was received well and shown my room. The room is well maintained and the network was okay as I was able to communicate with my family and friends about... More 

Helpful?
2 Thank Eng Odt O
India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 23, 2015

We had a conference at this hotel and the staff were warm and all smiles.The facilities are of a five star hotel.The rates are pocket friendly and its location is awesome being near a mall and not too far from the city with ample parking and quiet serene

Helpful?
2 Thank Giddy J
Uganda
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

Do not even think of this hotel. the showers and toilets stink, the bathroom tiles are so slippery and you could fall and break your back, since they were made of cheap-slippery-wall tile, no customer care, rude manager, terrible meals and worst all crooks. I paid the hotel fare and the taxi airport transfer in advance. i was embarrassed at... More 

Helpful?
1 Thank John A
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 1, 2015

After a fatigue journey to a 5 day seminar, believe me not, a warm welcome and a cool environment eroded away my exhaustion, my 5 day stay was not just perfect but more perfectly taken care of, this gives me fresh memory of visiting the hotel again and again. Kudos to marketers who occasionally interacted with us, wanting to know... More 

Helpful?
2 Thank Lawi O
Nairobi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 21, 2015

Customer care right from the gate is excellent the lady at the front office made my day the smile made me feel at home. A welcome drink was given to us right at the lobby...to crown it all the food was awesome and delicious especially the fish fillet...for business trip i would recommend people any time

Helpful?
2 Thank Ann N
Dubai, Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 1, 2014

Everyone in this hotel is a manager!!! We ended up paying a lot of money with 0 zero satisfaction level. Didn't get value for what we paid for. Most staff members lack professionalism, including the owner who i met. No wonder it was that Horrible!!!! Wouldn't recommend to anyone

Helpful?
3 Thank Nesim941
Kingston, Jamaica
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 14, 2014

After 17hrs of flying I was greater with a bathroom that stunk to High heaven but hey I was offered a bottle of air freshener to solve the problem....really?!!! Dirty bed linen and towels, wifi that was more gone than on. But but it was the stench. Which was explained as them getting bad water and it would go away... More 

Helpful?
3 Thank ingridjm
Questions? Get answers from hotel staff and past guests. Ask a question

6 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Hotel & grounds (1)
Viewed
Dining (2)
Viewed
Room/suite (2)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Sportsview Hotel
#67 of 145 in Nairobi
3.5 of 5 stars 11 reviews
Hotel LaMada
#71 of 145 in Nairobi
4.0 of 5 stars 10 reviews
Safari Park Hotel
#37 of 145 in Nairobi
4.0 of 5 stars 428 reviews
Show Prices
Show Prices
Show Prices
Hotel Central Park Nairobi
#56 of 145 in Nairobi
3.5 of 5 stars 30 reviews
Nomad Palace Hotel Nairobi
#78 of 145 in Nairobi
3.5 of 5 stars 39 reviews
Nairobi Central Business District
Mvuli Suites
Mvuli Suites
#44 of 145 in Nairobi
4.5 of 5 stars 6 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities