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Nairobi Upper Hill Hotel

3.5 of 5 Upper Hill, Off Matumbato Road | Upperhill, Nairobi, Kenya
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Nairobi Upper Hill Hotel
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Nairobi Upper Hill Hotel
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10 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kisumu, Nyanza, Kenya
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed November 10, 2014

The hotel is okay but is lacking in the details. Bathroom layout is weird, construction and repairs have been done shoddily, the mosquito nets aren't designed correctly and have a big gap at the top, there's no chairs to go with the desks, the food is mediocre and expensive, the window didn't lock, the shower was barely warm enough, etc.... More 

Was this review helpful? Yes
NUH_Management, Manager at Nairobi Upper Hill Hotel, responded to this review

Dear Mr. Andrew H, Thank you for staying with us and for your feedback. Although it is difficult to compare Nairobi Upperhillhotel with the Campsite that you recommended as great, we trust that your review was genuine and not driven by any other motive. As such we shall look into issues you highlighted. With Kind Regards, Management More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 14, 2014

Stayed here overnight on my last night ib Nairobi. Slept very well. The hotel is vety peaceful. The staff went an extra mile to ensure my stay was comfortable and even provided me with a room to freshen up after checkibg out ad I was only flying at night. I would definately stay here again. The only thing that the... More 

Was this review helpful? Yes
NUH_Management, Manager at Nairobi Upper Hill Hotel, responded to this review

Dear Thule N, Thank you for your most extensive review on your recent stay with us. We are delighted to receive your comprehensive remarks on our hotel and facilities. Thank you for taking time to recognize our outstanding services. At Nairobi Upperhill Hotel, we strive to meet and exceed guest expectations. However, our dedicated team is working out to ensure... More 

Johannesburg, South Africa
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 10, 2014 via mobile

Hated it. The location is terrible, showers impossible. My basin only had scolding hot water. It's new but really feels unfinished. Restaurant isn't too bad. No fridge or kettle in bedrooms which should be standard for a business hotel. Much better hotels around Nairobi. Avoid this I am afraid.

Was this review helpful? Yes 2
NUH_Management, Manager at Nairobi Upper Hill Hotel, responded to this review

Dear Mr. Dean, Thank you for staying with us and for your feedback. Nairobi upperhill hotel is located in the serene and quiet corner of Upper hill area. Upperhill is the new Nairobi business District with organizations such as World Bank, Europian Union, Embassy of Japan, British High commision, Citi Bank, ADB amongst other International Organizations and Multinational companies located... More 

Sungai Petani, Malaysia
Top Contributor
90 reviews 90 reviews
23 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed June 20, 2014

On our 3 days trip to Nairobi, we stayed at this hotel as suggested by our tour guide Moses Benn of Sunset Africa. The location is remote, not in a touristy area and there is nothing to see by walking about. In fact the electric fencing at the hotel and neighbors got us concerned. And we are told not to... More 

Was this review helpful? Yes 1
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review

Dear Sir, Thank you for choosing Nairobi UpperHill Hotel and we appreciate the feedback from your stay. Nairobi UpperHill Hotel is located in a serene area and we endeavour to provide our guests with the utmost security during their stay with us. Our staff are always on hand to assist where needed and we are glad they were helpful to... More 

Khartoum, Sudan
Senior Reviewer
6 reviews 6 reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 17, 2014

This hotel takes some finding, that's for sure! Luckily, we had a taxi driver who was willing to indulge us. Although the hotel is new, it seemed to already be in a bit of disrepair. Many of the staff are still being trained it seems too. Our room had a comfortable bed, a decent television and good air circulation, however,... More 

Was this review helpful? Yes 3
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review

Dear Jessica, Thank you for staying with us at the Nairobi UpperHill Hotel and for your feedback. We always seek to provide our esteemed guests with the most comfortable stay. The hotel is currently setting up signs on the major turns to ensure that directions are clear. We have also noted your in-room concerns with extreme interest and our maintenance... More 

Noida, India
Contributor
20 reviews 20 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 9, 2014

A midst serene and clean surrounding nestles Nairobi Hill Hotel. Arrived at night and the taxi driver took some time in locating it but once I reached there I felt at home. Was too tired and wanted the restaurant to rustle up something vegetarian and lo I was served piping hot food exactly what I would have relished at home... More 

Was this review helpful? Yes
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review

Dear Ravin, Thank you for choosing Nairobi UpperHill Hotel. We are glad your stay was enjoyable and comfortable. We appreciate the feedback. We look forward to welcoming you again to Nairobi Upper Hill Hotel on your next visit. Operations Manager More 

nairobi
2 reviews
4 of 5 stars Reviewed April 7, 2014 via mobile

Place looks great but the restaurant staff are very poor took 10 minutes to get the attention of the server when the cafe was completely empty worse still ordering food was an ordeal on its own staff seemed to have no clue in general

Was this review helpful? Yes
Nairobi Upperhi... H, Manager at Nairobi Upper Hill Hotel, responded to this review

Dear Sir/Madam, Thank you for having chosen to stay at Nairobi Upper Hill Hotel in April. Thank you also for your valuable feedback on our facilities and services. We hereby extend our sincere apologies for the below standard service you received in the restaurant. We would like to assure you that this is not our standard of service and relevant... More 

Nairobi
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 29, 2013

"La bonne bouche", that is the restaurant that defines fine eating in Nairobi today. This restaurant is situated at the Nairobi Upper Hill Hotel. It is designed like a luxury tent complete with tent-like chairs, not squeezed. The meals are super good, no matter what you order. If you are wondering where to go for an evening outing or office... More 

Was this review helpful? Yes
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review

Dear Sir, Thank you for choosing Nairobi UpperHill Hotel and we appreciate the feedback from your stay. We welcome you back on your next visit to Nairobi. Hotel Management More 

Ahmedabad, India
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2013

Upper Hill has its fantastic touch of exotic legacy that Nairobi offers. The rooms are simply great and the view is marvelous. I was on a business trip here, but did manage to have some leisure time as well. The hotel matches every taste. I highly recommend.

Was this review helpful? Yes 2
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review

Good Day, Thank you for choosing Nairobi UpperHill Hotel and we appreciate the feedback from your stay. We are happy to have made your stay comfortable and welcome you back on your next visit to Nairobi. Hotel Management More 

dampierre sur avre
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 27, 2013

My wife and I just stayed 4 nights at Upper Hill Hotel on our way back to France, coming from South Africa. The hotel is ideally located, close to the city center, yet within easy reach from the airport which allows to skip Nairobi's traffic jams. Our room had a very pleasant and trendy design, it was spacious and very... More 

Was this review helpful? Yes 5
NUH_Management, Guest Relations Manager at Nairobi Upper Hill Hotel, responded to this review

Good Day, Thank you for choosing Nairobi UpperHill Hotel and we appreciate the feedback from your stay. We are happy to have made your stay comfortable and welcome you back on your next visit to Nairobi. Hotel Management More 

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Additional Information about Nairobi Upper Hill Hotel

Address: Upper Hill, Off Matumbato Road | Upperhill, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Nairobi Upper Hill Hotel 3.5*
Number of rooms: 47
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