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Nairobi Safari Club

Koinange Street , University Way, Nairobi 43564, Kenya
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Nairobi Safari Club
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180 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (38)
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South East England
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was looking forward to staying here as my husband raved about his stay here in 2013, courtesy of Kenya Airways (cancelled flight). The hotel is a pleasant looking building, large and clean with an imposing entry and warm wooden reception areas. Book-in was easy, and the "welcome" mango juice was delicious. The rooms are suites, so very spacious, but... More 

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liliantowers, General Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. More 

Kigali Province, Rwanda
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 1, 2015

For my 1st stay in Nairobi I was left disappointed, the Kenya airways staff's had assured me that the hotel was a 5 stars (I didn't need to stay in a 5stars) but when you raise people expectations you better be prepared to match them. The hotel is located in the CBD of Nairobi making it difficult to reach due... More 

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liliantowers, General Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. Our sincere apologies, we will be looking into the matter. More 

Nairobi, Kenya
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed March 15, 2015

I wrote a review last year about the enjoyable experience during my stay at this hotel. I loved it so much that I had made it a point to spend my last night there before catching my flight in December of last year. I was not prepared for the disappointing drop in level of service. Our check-in experience was long... More 

Was this review helpful? Yes 2
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. We are sincerely sorry for your experience this time round.Your observations have been noted and forwarded to management. More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 6, 2015

Worst hotel ever!!! Most incompetent off management/ staff. Last night I attended an event at NSCH where I was literally held hostage within the foyer as I was about to leave. The organisers of the event were in dispute with hotel management and instead of sorting this out with the organisers, hotel management decided to hold the guests of the... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed February 24, 2015 via mobile

Stayed here for two nights, room 1410 and later moved to 1403. Got a late check out for free.... Staff always smiling and attending to us in the most proffesional way,the location is simply the best,the staff are welcoming from the lobby, to the front desk agents- thanks to mr wachira and njoroge for their un ending satisfying service. The... More 

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liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. We will be sure to pass it along to all the staff members mentioned. More 

Nova Scotia, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 22, 2015

Stayed here for a night and I felt that the place needs some refurbishment its a little bit dated though its got suits they are quite small or squashed the staff were really friendly but the food was not to international standard. It was quite quite basic.The location was good and it was quite clean. it was okay for a... More 

Was this review helpful? Yes 1
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. More 

Dhaka, null, Bangladesh
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 21, 2015

Stayed four day here and moved to a budget hotel later. The best part of this hotel is it seemed very middle of the city and based on the price, service seemed up to the mark. Things are aging and a little upgrade here and there is a must need. Food was also great as well.

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. Your observations will be forwarded to the management. We hope you will choose to stay with us again. More 

Arusha
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 1, 2014

I used to travel to Nairobi many times from Arusha but this time One of my ex-employee has recommended this hotel .. I should say BIG THANK YOU to him as I really like the accomodation, BIG ROOMS and VERY FRIENDLY SERVICE..!! The staff at reception had welcomed me with a smile ..The Porter had assited me in carrying my... More 

Was this review helpful? Yes 1
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Dear Mr. Anuj Sharma, Thank you for taking the time to write your review. We are pleased to know that you had a wonderful and enjoyable stay at Nairobi Safari Club. We have passed your compliments on great service to our team. We Look forward to welcoming you back to Nairobi Safari Club Warm Regards, Front Office Manager More 

Horsham, United Kingdom
Level Contributor
120 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed October 14, 2014

Went here in 2012 in readiness for a safari ahead. The suite I had was large, spacious and most welcoming after an evening flight from Heathrow. The hotel arranged a taxi for me to visit the giraffe centre and Karen Blixen museum which were worth a visit. I returned using their pool and then a massage by the hotel spa... More 

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Dear Dave, Thank you for taking time out to write your review. We are delighted that you had a memorable experience with us. We look forward to welcoming you back very soon on your next visit to Kenya. Warm Regards, Front Office Manager More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 13, 2014

Having arrived after 2 days of traveling, I judged my first day dissatisfaction to be crankiness. I carried my own heavy heavy bags to the reception, stood for 20+mins getting processed at reception, no apologies for my "lost" reservation when I later located the reference #, no clarity on agreed upon payment method with my company, no feedback call all... More 

Was this review helpful? Yes 1
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Dear Virg0gal, Thank you for taking time to write your response. At Nairobi Safari Club we value our clients feedback and deeply regret the level of service that was offered to you. We apologize for the service that was delivered to you upon arrival and hope that this has not permanently marred your opinion of Nairobi Safari Club. We hope... More 

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