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Nairobi Safari Club

5.0 of 5
Koinange Street , University Way, Nairobi 43564, Kenya
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Nairobi Safari Club
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Nairobi Safari Club
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179 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I wrote a review last year about the enjoyable experience during my stay at this hotel. I loved it so much that I had made it a point to spend my last night there before catching my flight in December of last year. I was not prepared for the disappointing drop in level of service. Our check-in experience was long... More 

Was this review helpful? Yes 1
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. We are sincerely sorry for your experience this time round.Your observations have been noted and forwarded to management. More 

1 review
1 of 5 stars Reviewed March 6, 2015

Worst hotel ever!!! Most incompetent off management/ staff. Last night I attended an event at NSCH where I was literally held hostage within the foyer as I was about to leave. The organisers of the event were in dispute with hotel management and instead of sorting this out with the organisers, hotel management decided to hold the guests of the... More 

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1 review
4 of 5 stars Reviewed February 24, 2015 via mobile

Stayed here for two nights, room 1410 and later moved to 1403. Got a late check out for free.... Staff always smiling and attending to us in the most proffesional way,the location is simply the best,the staff are welcoming from the lobby, to the front desk agents- thanks to mr wachira and njoroge for their un ending satisfying service. The... More 

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. We will be sure to pass it along to all the staff members mentioned. More 

Nova Scotia, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 22, 2015

Stayed here for a night and I felt that the place needs some refurbishment its a little bit dated though its got suits they are quite small or squashed the staff were really friendly but the food was not to international standard. It was quite quite basic.The location was good and it was quite clean. it was okay for a... More 

Was this review helpful? Yes 1
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. More 

Dhaka, null, Bangladesh
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2015

Stayed four day here and moved to a budget hotel later. The best part of this hotel is it seemed very middle of the city and based on the price, service seemed up to the mark. Things are aging and a little upgrade here and there is a must need. Food was also great as well.

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. Your observations will be forwarded to the management. We hope you will choose to stay with us again. More 

Arusha
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2014

I used to travel to Nairobi many times from Arusha but this time One of my ex-employee has recommended this hotel .. I should say BIG THANK YOU to him as I really like the accomodation, BIG ROOMS and VERY FRIENDLY SERVICE..!! The staff at reception had welcomed me with a smile ..The Porter had assited me in carrying my... More 

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Dear Mr. Anuj Sharma, Thank you for taking the time to write your review. We are pleased to know that you had a wonderful and enjoyable stay at Nairobi Safari Club. We have passed your compliments on great service to our team. We Look forward to welcoming you back to Nairobi Safari Club Warm Regards, Front Office Manager More 

Horsham, United Kingdom
Top Contributor
96 reviews 96 reviews
18 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed October 14, 2014

Went here in 2012 in readiness for a safari ahead. The suite I had was large, spacious and most welcoming after an evening flight from Heathrow. The hotel arranged a taxi for me to visit the giraffe centre and Karen Blixen museum which were worth a visit. I returned using their pool and then a massage by the hotel spa... More 

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Dear Dave, Thank you for taking time out to write your review. We are delighted that you had a memorable experience with us. We look forward to welcoming you back very soon on your next visit to Kenya. Warm Regards, Front Office Manager More 

Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 13, 2014

Having arrived after 2 days of traveling, I judged my first day dissatisfaction to be crankiness. I carried my own heavy heavy bags to the reception, stood for 20+mins getting processed at reception, no apologies for my "lost" reservation when I later located the reference #, no clarity on agreed upon payment method with my company, no feedback call all... More 

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Dear Virg0gal, Thank you for taking time to write your response. At Nairobi Safari Club we value our clients feedback and deeply regret the level of service that was offered to you. We apologize for the service that was delivered to you upon arrival and hope that this has not permanently marred your opinion of Nairobi Safari Club. We hope... More 

1 review
4 of 5 stars Reviewed September 27, 2014

The room was spacious and comfortable. The staff were very friendly and allowed me an early check in and a very late check out with no extra charge. There is a supermarket just behind the hotel and it is a short walk to the city market, shops and eating places so is well situated. A good choice.

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Dear CNA1, Thank you for taking time to review our Hotel. We are very pleased to know that you enjoyed the spacious suites and the pleasant behavior of our staff. We look forward to welcoming you back to Nairobi Safari Club. Kind Regards, Front Office Manager More 

Eilat, Israel
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 22, 2014

I found the hotel in need of a major refurb , it is getting tired. The hotel spa was was clean and well kept, The restaurant offerings we're tasty and well presented , but the thing that I enjoyed the most was the friendliness of the staff , barmen, concierge and restaurant staff were extremely guest focused and friendly. This... More 

Was this review helpful? Yes
liliantowers, Front Office Manager at Nairobi Safari Club, responded to this review

Thank you for your feedback. More 

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