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All 80 Nairobi hotels

Jacaranda Hotel

3.5 of 5
Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
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Jacaranda Hotel
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51%
Ranked #31 of 80 hotels in Nairobi
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157 reviews from our community

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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 18, 2013

We stayed here for 2 nights as we started and ended our photo safari. It seemed to be a common occurrence - lots of tour groups/families coming in and out just as we did. The room was clean, but the tub had a bit of a draining problem and the ceiling fan made a lot of noise. The pool was... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
March 2, 2013

Dear Carrie, Thank you for your feedback and review of our hotel. I am delighted to note you enjoyed your stay with us, and in particular the swimming pool, complimentary wireless internet and courtesy of our staff. Occasionally, we may experience challenges in terms of slow drainage and the ceiling fan’s speed being too slow for the guest’s preference. When... More

Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 10, 2013

I visited the spa in a group of four. Charity and her team were great at accomodating us and making special arrangements for us.The spa was very clean,quiet and cosy. Two members of the group were surprised at the amount of light available in comparison to other spas they have visited. You can read in the waiting area for an... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
March 2, 2013

Dear Bea G, Thank you for your feedback and review of our hotel. I am glad to note that you enjoyed the massages (hot stone and deep tissue)and reflexology. We have some of the most experienced and professional staff who do their best to provide excellent customer service. In addition, the prices of our products and services are competitive based... More

1 review
3 of 5 stars Reviewed January 29, 2013 via mobile

The hotel is tired and needs to be refurnished, the staff are very friendly and the Internet works. Not my first choice for the next trip and feel that it is over priced for the overall quality of the hotel.

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
February 13, 2013

Dear Mark S, Thank you for your feedback and taking time to review our hotel. I am glad to note that you found our staff to be very friendly and our internet reliable. Indeed our staff are well trained to offer the best service possible. Over the years, we have been improving the quality of our product through renovating rooms... More

Brooks, Canada
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 6, 2013

I stayed at the beginning and end of my safari. The rooms are basic, clean and not air conditioned. Breakfast had a better selection than most other stops on the safari. Bottom line, it was ok, nothing special, and perhaps over priced ( this was my first time in Nairobi, I'm not sure what is reasonable to expect for the... More

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
January 15, 2013

Dear Antevarum, Thank you for your feedback and taking time to review our hotel. I am glad to note that you had a comfortable stay with us, considering it was your first time in Nairobi. Over the years we have been gradually improving the quality of our rooms through renovations and product addition to ensure maximum space, cleanliness and comfort.... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 13, 2012 via mobile

We stayed at jacaranda as part of our tour, in all 3 nights. It's reasonable enough, good pool, and a handful of really nice staff but others werent so helpful. For the price of the room I'd be looking elsewhere.

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
January 15, 2013

Dear Nathpugs, Thank you for your feedback and taking time to review our hotel. From your comments, I note that you found our products and services as reasonable. Generally speaking, accommodation rates in Nairobi are competitive considering the market forces of demand and supply. In line with this, we always seek to provide quality service. I would like to personally... More

Kigali, Rwanda
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 24, 2012

Stayed here on a business trip to Nairobi, the rooms are small and full of mosquito. There is no air conditioning and overall the experience was terrible. The staff were also very arrogant. The rooms are very expensive also compared to what is being offered.

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
January 15, 2013

Dear Vysakh N, Thank you for your feedback and taking time to review our hotel. The Jacaranda team is always working to exceed our guests’ expectations. I am concerned to note that we did not meet your expectations, regarding your room and the service from our staff. I would like to get more information regarding your experience with us so... More

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Kansas City, Missouri
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 20, 2012

This hotel was fine for our first and last nights in Nairobi at either end of our tour. The rooms are adequate with hot water and a hot pot for tea and coffee. The restaurant was good. The breakfast buffet had all the necessary options including hot cereal, breads, eggs, sausage, etc. Lunch and dinners at the restaurant were good... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
January 10, 2013

Dear Rambler4, Thank you for the feedback and taking time to review our hotel. We strive to consistently meet and exceed our guest’s expectations. We are particularly delighted that you enjoyed the food in our various dining options. We will share these comments with the chef and his team. The gift shop is well stocked with various items for good... More

Ahmedabad
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 7, 2012

We just had an overnight stay at this Hotel. The Hotel has just basic facilities. Small rooms - may be because it is in the capital. Staff was good and helpful. We had good sleep and a great breakfast before pushing to airport for our flight to Joberg

Was this review helpful? Yes
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
January 10, 2013

Dear Borntraveller55, Thank you for the feedback and taking time to review our hotel. We are pleased to note that you had a good night’s rest and enjoyed your breakfast. In addition, our team is dedicated to provide professional, warm and helpful service. Our rooms are well appointed and equipped to ensure an enjoyable stay. This includes : Tea and... More

Bangalore
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 4, 2012

This was our first trip to Kenya and also African continent. My wife and I were tentative about what is in store for us. Reached hotel in afternoon. We were welcomed by a 'hot-towel' and a tasty juice. The warm feeling came down when we got a cold response at the reception. The warmth in the response remained the same... More

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Dar es Salaam, Tanzania
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 2, 2012

Just like my experience with the Carnivore Restaurant, there is no wow factor in this Hotel. I was warned by the receptionist that the entertainment sector close by can cause noise, but unfortunately there was no rooms available facing the garden site. TV channel selection poor and half scrambled, as I only stayed one night I could not be bothered.... More

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Additional Information about Jacaranda Hotel

Also Known As:
Jacaranda Hotel Nairobi
Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 80 hotels in Nairobi
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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