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All 100 Nairobi hotels

Jacaranda Hotel

3.5 of 5 Hotel   |   Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
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Jacaranda Hotel
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Ranked #43 of 100 hotels in Nairobi
A recent review
4 of 5 stars reviewed 1 week ago
kckenya Nairobi, Kenya
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  • Reviews (212)
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212 people have reviewed this hotel

Traveler rating
    16
    72
    85
    28
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22
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77
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Nairobi, Kenya
Top Contributor
58 reviews 58 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was in town for business and it was perfect to stay here. Room service was great and the beds were comfy and the breakfast was awesome. Staff obliging and helpful and checking and check out was smooth and efficient. I would return for sure and for the price value for money was great

Was this review helpful? Yes
mumbai
Top Contributor
98 reviews 98 reviews
39 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at Hotel Jacaranda during our recent visit to Nairobi. The hotel is located close to the centre of the city. It certainly is not an ultra luxurious hotel by any means but with its old world charm & beautiful layout, it is certainly one of the hotel where one would like to stay. The rooms were compact but... More

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear ShaiShaw, Thank you for taking your time to write such an amazing review about our property. We are glad to hear that you enjoyed your stay and found the hotel layout appealing. We have endeavored to ensure that our guests leave with satisfaction that they got value for their money and we are pleased to note your comment about... More

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 4 weeks ago

Being an event/meeting coordinator, sometimes it is difficult to please all. However, having held a meeting at the hotel for 2 weeks all i needed to do was to be specific on my requirements and left the rest to the hotel. They did not disappoint. The staff was very helpful and always available. From the askaris, the front desk, the... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Jacquie M, Thank you for the good review on our property and facilities. We are delighted to note that we met your expectations and that our staff were helpful. It was indeed a great honor to accord us an opportunity to host such an important team with diverse backgrounds and I have shared your comments with the entire team... More

Diani Beach, Kenya
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 22, 2014

I am staying at the Jacaranda Hotel Nairobi each time I am traveling to our capital, this is for 4 years now at least 3-4 times per year. This time staying for 11 nights, we were welcomed by a Guest Relations Manager who introduced briefly the facilities of the hotel, I liked this new touch, although surely would have been... More

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you once again for choosing to stay with us during your last visit to Nairobi and it has always been our pleasure to serve you. And we are very grateful that you took your time to review our property and facilities. I have noted your positive comments about our staff and the general efficiencies of our hotel... More

Ukunda, Kenya
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

It might not be the ultra luxury and modern kind of place, but its old charme is quite pleasant. The rooms don't really have state of the art features and furnitures, but they are quite cosy and very clean. Bed is comfortable with a nice firm mattress, but in the cold season a duvet would be appreciated. Bathroom is good,... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Jacaranda Hotel Nairobi and for taking your valuable time to review our property and facilities during your recent stay with us. We are happy to note your positive feedback about our breakfast and I have shared the same with our Chef together with his team who are equally delighted to hear... More

Texas
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed July 12, 2014

Hotel located in a decent part of Nairobi in well secured and somewhat neat and inviting compound, very promising as you walk in. Staff polite and helpful. Unfortunately, the rooms are pretty old, bland, and poorly furnished. Uncomfortably thin mattress cushioning, bathroom towels that leave lint all over your body, dated and cheap-looking furniture, very poor TV, no room safe,... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your constructive review. We are glad to note your positive comments about our hotel’s location and the compound. We are equally delighted that our staff were polite and helpful during your stay and I have shared this with the entire team who are quite happy about your feedback. We have taken note of your concerns... More

Kinshasa, Democratic Republic of the Congo
Top Contributor
61 reviews 61 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 6, 2014

First time at this hotel on business in Nairobi. Stayed about a week. First, good points: STAFF! These people are fabulous - always professional, helpful, genuine smiles, and exceedingly polite!. The daily breakfast had a nice variety of food and options. Free wifi throughout that works relative well and with limited interruptions. It is located near Sarit Centre in Westlands... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Jacaranda Hotel Nairobi and for taking your time to offer such a constructive review of our property and amenities. It was a great pleasure to host you at Jacaranda Hotel and we are happy to note that you enjoyed our services. Our staff have been a pillar to great service and... More

Loughborough, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 10, 2014

Very nice hotel in the Westlands part of Nairobi. Very good service, friendly staff. Gardens and pool area very serene. Nice garden bar. It has a resort feel with the style. Room clean, bathroom okay. Bath and shower could be better. Lots of restaurants in the area, we tried Hanndi and Tastes of China. You need to take a taxi... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our services and facilities in such a kind way. It was indeed our pleasure to host you and we are glad to have met your expectations during your last stay as we strive for even better ways in improving our service delivery. I am also happy to note that you... More

Addis Ababa, Ethiopia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2014

i have stayed in this hotel for 8 days on a business trip and i liked it very much! friendly staff, wonderful breakfast, well equipped GYM, a nice swimming pool, the mini bar in your room is checked every day and refreshing garden where you can have a drink or something to eat, if you wanted to have shopping or... More

Was this review helpful? Yes 2
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Johannes A Thank you for taking your time to write your review. We are pleased to know that you found our staff friendly and that our breakfast met your expectations. We are also glad that you liked our gym, swimming pool, our gardens and the fact that the mini bar is checked daily for replenishing. We have always endeavored... More

San Gabriel, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 12, 2014

3.5 stars Stayed here before and after the safari. This place is actually pretty nice. Befor emy safari I stayed in a 200s room and I though it was like a motel. However, upon coming back we stayed at a 300s room and it was nice, looks like it has been recently renovated. The breakfast here is pretty good. It... More

Was this review helpful? Yes 2
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback about our property. I appreciate your commitment in taking your time to share your experience during your stay with us. I am delighted to note your positive feedback about our breakfast and I have shared the same with our Chef with his team who are happy too. It has been the hotel’s... More

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Additional Information about Jacaranda Hotel

Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
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Also Known As:
Jacaranda Hotel Nairobi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#14 Spa Hotel in Nairobi
Hotel Class
Number of rooms
125

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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