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Jacaranda Hotel

Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
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Jacaranda Hotel
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Ranked #44 of 124 Hotels in Nairobi
A recent review
4 of 5 stars reviewed 3 weeks ago
Prosperal Nairobi, Kenya
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239 reviews from our community

Traveler rating
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    99
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    11
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22
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed 3 weeks ago

It's an amazing place to stay during your visit to Nairobi, Kenya. It's location in the city center, it's design art, It's magnificence, it's ever smiling, caring and committed staff you will be amazed. I do recommend Jacaranda Hotel Nairobi as your most favorite destination.

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to write such a positive review about our property. I have shared your comments with my team who are equally happy to learn that your stay with us was memorable and that we met your expectations. And we appreciate your positive comments and review about our location, hotel design, and our staff.... More 

Kenya
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The stay in Jacaranda was very comfortable and safe. The staff is friendly and helpful.The rooms are spacious, clean and well-equipped. The food is excellent. The hotel is well located and easy to access.

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing Jacaranda Nairobi as your preferred Hotel during your last visit to Nairobi and also for taking time to share your feedback regarding your stay with us. It was indeed a pleasure to host you and you were a wonderful guest to us. We are happy to learn that you enjoyed your stay with us... More 

Stroud, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 29, 2015

The staff here are all friendly and helpful from the cleaning and security staff to the restaurant staff. The room was really comfortable and the overhead fan was enough top keep the air cooler at night. There was a little noise from outside in the evenings but it didn't carry on late or disturb me. The pool was lovely and... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing Jacaranda Nairobi as your preferred Hotel during your last visit to Nairobi and also for taking time to share your feedback regarding your stay with us. It was indeed a pleasure to host you and you were a wonderful guest to us. We are happy to note your positive review and compliments about our... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 7, 2015

Although at time of check in I requested a room where there was no noise (because I had already read reviews where people reported that the hotel could be noisy) I spent several nights of my stay unable to rest due to noise from outside came into my room. Besides the room assigned to me had a lot of dust... More 

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Jacaranda Nairobi Hotel during your last visit to Nairobi and for taking your time to review our hotel. First and fore most, please allow me to sincerely apologize for the poor service you received in our hotel. It is regrettable to learn that our product, especially the room quality did not... More 

Bristol, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 2, 2015

This was part of our Honeymoon and was the first hotel we stayed in on our journey. The staff were incredibly friendly on arrival, I felt safe which I think is very important. All around the hotel are fences, with armed guards checking everyone who comes in to the grounds. The room was fine, nothing out of this world, but... More 

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our property and hotel facilities. It was indeed a pleasure to host you on such a special occasion of your life and I am happy to note that we met your expectations. I have noted your compliments on our enhanced security and we are happy to learn that you felt... More 

Bujumbura, Burundi
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 17, 2015

I spent a week at Jacaranda. I might say that the staff is very friendly, the hotel is green and ideally loctes but that does noy compensate the shortfalls. Flying ET306 with ETA Nairobi at 01:20 am I booked a pick up that did not arrive. I have to stay at the until 6:00 to avoid Nairobi taxis at night.... More 

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing Jacaranda Nairobi as your preferred hotel during your last visit to Nairobi and more so for taking your time to review our services and facilities. I thank you for recognizing our staff for their efforts and our hotels location. Secondly, please accept my sincere apologies for the experience you went through during your stay... More 

Chennai (Madras), India
Top Contributor
54 reviews 54 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 15, 2015

A good and big hotel with a large area covered. A beautiful pool, restaurant, and great rooms. Room service comes with a price. There is a big mall and a shopping complex just behind the hotel and can be accessed from the rear entrance of the hotel. Overall the hotel is very descent place quite and cozy.

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our hotel and for your positive compliments about our swimming pool, restaurant and rooms. I am delighted to note that you enjoyed your stay with us and that we met your expectations. I have personally passed this to my entire team who are equally happy and cherish the honor of... More 

Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 11, 2015

The rooms are comfortable, having a fan did help as the outside temperatures were soaring. Very friendly and warm staff. Some issues with the internet but the management fixed the problem quick enough. Good locality, roadside local street stores as well as the Sarit mall at walking distance is a blessing!

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our property and facilities. It was in deed a great pleasure to host you in our hotel and we are grateful for your positive compliments on our room amenities and staff. I have shared this with my entire team who are equally delighted to learn that their efforts have been... More 

Johannesburg, Afrique du Sud
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 3, 2015

Excellent location for this hotel. I am staying there for 10 years when I am coming for business in Nairobi. It is good spot because we know what we will get. Good hotel, good location, good security, staff is kind & try to help. Recent renovation of the Gym & Spa, that's very good, could be great with better AC... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our property and services and more so for your unrivaled loyalty and confidence in our hotel. Indeed it has been a pleasure to be at your service for the past 10 years and we value your commitment to us. We are very delighted to note your positive comments about our... More 

Nuremberg, Germany
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2015

Good and quite place outside the CBD of Nairobi. Friendly and helpful staff. The best is the garden area. The breakfast buffet is good, the restaurant average but there are many restaurant options close by

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking time to share your feedback regarding your stay with us and more so for having chosen Jacaranda Nairobi as your preferred Hotel during your last visit to Nairobi. I am delighted to note your review and your positive compliments on our food, Staff and our gardens. Our promise to our guests has been to... More 

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