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All 92 Nairobi hotels

Jacaranda Hotel

3.5 of 5 Hotel   |   Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
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Jacaranda Hotel
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Ranked #40 of 92 hotels in Nairobi
A recent review
5 of 5 stars reviewed 4 days ago
Johannes A Addis Ababa, Ethiopia
  • Reviews (205)
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205 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Addis Ababa, Ethiopia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

i have stayed in this hotel for 8 days on a business trip and i liked it very much! friendly staff, wonderful breakfast, well equipped GYM, a nice swimming pool, the mini bar in your room is checked every day and refreshing garden where you can have a drink or something to eat, if you wanted to have shopping or... More

Was this review helpful? Yes 1
San Gabriel, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

3.5 stars Stayed here before and after the safari. This place is actually pretty nice. Befor emy safari I stayed in a 200s room and I though it was like a motel. However, upon coming back we stayed at a 300s room and it was nice, looks like it has been recently renovated. The breakfast here is pretty good. It... More

Was this review helpful? Yes 1
Kisumu, Kenya
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice neat old style hotel - 3.5 stars. If you need to do work on the Internet you are going to battle, in theory they have unlimited wireless in practise it is almost non existent. If you don't like stairs this is also not the hotel for you. All said I'd stay here again if the price was right and... More

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Dar
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been coming for the last 12 years on and off. I went from good to bad to definitely improving again. Reception checking in could seriously improve (usually one one staff in evening, when the flights from Europe arrive...). Checking out is better. Breakfast is fine but if you want to eat best to step out: within 2 minutes... More

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Dar es Salaam, Tanzania
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I've been staying at the jacaranda off and one over the past 8 years. They are on a upswing as of late. In Nairobi I have stayed at Intercontinental, Crown Plaza, former Holiday Inn, Safari lodge, Pan Afric Serena, and others. I keep on going back to Jacaranda mostly due to location. Of my experience Serenra is head and shoulders... More

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Kampala
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Jacaranda for 3 nights while on a business trip. The hotel has seen better days although there is evidence of efforts being made to keep it running. The room was clean and bed quite comfortable. The furnishings were good and the bathroom clean with adequate toiletries and towels. The breakfast selection was fair although service could... More

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Kampala
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed at the Jacaranda almost every time I've come to Nairobi for business in the last 4 years, which is at least 10 times - my company puts me here. I've finally decided to review it. The rooms aren't opulent and neither do I need luxury. They're a bit dated but otherwise quite nice. The service is lacking in... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Jake, We take this moment to thank you for giving us the opportunity to be of service to you, over your last 4 years' business trips, and especially for giving us such useful feedback from your last stay with us as posted in your review. We do agree that some of our rooms and facilities need attention, and have... More

Nairobi, Kenya
Top Contributor
321 reviews 321 reviews
74 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed February 27, 2014

Stayed one night. Slept well but woke up to a room that was way to warm. No AC. Opening windows? Nah... mosquitos outside. Stepped into the shower. That was like standing in a mild summerrain. Waterpressure low or showerhead not functional. So a normal 3 minuteshower took 10 minutes to get rid of shampoo in hair. Breakfastbuffet quite good. Watery... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Lima, We take this moment to thank you for giving us the opportunity to be of service to you, and are glad that our staff served you well. We have taken note on the quality of coffee served to you and malfunctioning shower head and have involved the concerned parties to engage a system of ensuring consistent quality. We... More

Wirtz, Virginia, United States
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 27, 2014

We stayed here our first night in Kenya, prior to our safari. The room was clean and very comfortable. The staff was friendly and accommodating. The breakfast was exceptionally good. The best fresh fruit!

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Maureen, We take this opportunity to thank you for the positive feedback noted in Tripadvisor. We do take all comments seriously with a view to making our guests' stay better, always. We further write to express our appreciation for giving us the opportunity to be of service to you. we look forward to welcoming you again on your next... More

costa rica
Top Contributor
67 reviews 67 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 9, 2014

we stayed at the jacaranda both upon arrival and prior to departure from kenya for one night each time. we found the rooms to be adequate for our purposes. they were spotlessly clean, fair sized with comfortable beds and a decent shower. the outstanding feature of this hotel is the staff; everyone went out of their way to make our... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, We thank you for taking time to write about your experience during your stay with us in December, 2013. We are delighted to note that you found the hotel rooms to be adequate, clean, and decent, and outstanding staff. Your comments on the restaurant food and drinks is important as it will enable us improve. We have always... More

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Additional Information about Jacaranda Hotel

Also Known As:
Jacaranda Hotel Nairobi
Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 92 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
Reservation Options:
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
125

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