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All 106 Nairobi hotels

Jacaranda Hotel

3.5 of 5 Hotel   |   Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
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Jacaranda Hotel
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Ranked #41 of 106 Hotels in Nairobi
A recent review
3 of 5 stars reviewed 1 week ago
Maus D London, United Kingdom
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222 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I really liked this hotel. The 1970s design is a really attractive features. However, I would say that there were some things I did not like. I did not feel welcome. Overall I think it was overpriced: $165 for one night. 1. It had a very post-colonial feel to it. 2. Upon arrival they wanted me to pay up front.... More

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Maus D, Thank you for your informative review on our hotel. I would like to thank you for making us your preferred hotel in Nairobi during your last visit to Kenya but am however sorry that your experience with us did not meet your expectations and having gone through your feedback, I also want to thank you for taking... More

Marburg, Deutschland
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night on our way from the Masai Mara to Amboseli. It was a Saturday night and there was loud music coming from the hotel bar/disco all night until way past 4 a.m. making it unable to get any sleep or rest. This must have affected all the rooms from the way the setup is. Breakfast... More

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Mja1810, Thank you for taking your time to give us this valuable feedback about our property and facilities. Please receive our sincere apologies regarding the high noise levels experienced during your last stay with us while on your safari from Mara to Amboseli. Indeed this is not representative of our service and I would like to bring to your... More

Chicago, IL
Top Contributor
54 reviews 54 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed two nights at the Jacaranda bookending our visit to the Mara. The first night the room was small, dingy carpet. A little humid. Worst of all my friend found a long hair (not ours) in her bed. We were not pleased. The sink drained really, really, slowly. Then to make the toilet flush, we had to figure out... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Chgofilmfan, Thank you for taking your time to write your review about our property and facilities. First and foremost, may I express our sincere apology about your experience during your first stay with us while on your way to Mara last month. We have taken note of all your comments about the size of the room, the state of... More

Chennai (Madras), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice cozy place with all the possible comfort. rooms are small but good contains all the facilities, good resturant and Spa. Staff were very friendly and they all speak english and willing to help you.

Was this review helpful? Yes
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Nirmalendu M, Thank you for the good review on our property and facilities. We are happy to note that we met your expectations and that our staff were friendly. I have taken note of your positive comments about our restaurant and Spa and shared the same with the entire team who are equally delighted to note that they did... More

Madrid, Spain
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I spent one night in this hotel during my holidays in Kenya. It's a nice hotel, all the staff where friendly. I really apreciate having free wifi where you are far from home, that was a really nice surprise for me.

Was this review helpful? Yes
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear e_garcia2013, Thank you for sharing your feedback with us and for choosing Jacaranda as your preferred hotel during your last visit to Nairobi. We are happy to learn that you enjoyed your stay with us and that our staff were friendly. Equally, it is great to note that you got to enjoy our high speed internet facility and I... More

Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 17, 2014

5 nights stay and I enjoyed all on offer. The rooms are large, bright and have an airy feel to them. You have free wifi pretty much everywhere in the rooms, restaurant, cafe and garden areas which is very handy indeed. The staff are truly great and are always on hand to help you. I thoroughly enjoyed my stay and... More

Was this review helpful? Yes
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Lawdit, Thank you for your valuable feedback about our property and facilities and we I appreciate your commitment in taking time to share your experience during your stay with us. We are pleased to note that you enjoyed your stay and that our Wi-Fi was perfect during your entire stay. We have noted yours positive comments about our staff... More

Senior Contributor
43 reviews 43 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 16, 2014

Decent mid range hotel. Rooms are large, airy and well kept - as is the entire hotel. Very pleasant pool area and adequate restaurant. Room service & house keeping were a little erratic but everyone was very helpful. A really good alternative to the tedium of the branded chains and great value for money.

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Dermot P, Thank you for taking your time to share your feedback from your stay with us and for choosing Jacaranda as your preferred hotel during your last visit to Nairobi. We are delighted to note that your stay with us was satisfactory and I have shared your comments with my colleagues equally happy to note that they did... More

Cambs
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 16, 2014

We stayed at this Hotel for just one night before heading off on safari. The staff were very friendly, the room was fine for the one night & we had a decent nights sleep, our room overlooked the entrance to the hotel but we found it to be very quiet. We had lunch around the pool area & the food... More

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear KRDCambs, Thank you for the good feedback on our hotel and services from your last stay with us. We are happy to note that you enjoyed your stay with us and we look forward to welcoming you back to Jacaranda Nairobi. Sincerely, Emmanuel Nasila Front Office Manager More

RipleyG
Top Contributor
73 reviews 73 reviews
42 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 8, 2014

We only stayed at the Jacaranda for one night at the end of our Kenyan holiday and wish we had found it sooner. It's not flash - but very comfortable and well set out on large grounds with a pool and bar area in a central courtyard. The restaurant is traditionally decorated and has good food, excellent breakfast buffets and... More

Was this review helpful? Yes 2
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear RipleyG, Thank you once again for choosing to stay with us during your last trip in Nairobi and we are grateful that you took your time to review our property and services. We have noted, with humility, your positive comments about our hotel and we are happy to learn that we made your stay memorable. It has been our... More

Nairobi, Kenya
Top Contributor
58 reviews 58 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed August 23, 2014 via mobile

I was in town for business and it was perfect to stay here. Room service was great and the beds were comfy and the breakfast was awesome. Staff obliging and helpful and checking and check out was smooth and efficient. I would return for sure and for the price value for money was great

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear KCKenya, Thank you for your positive review of Jacaranda Hotel Nairobi, and we appreciate you for taking your time to write this. I have shared this with my colleagues and we are all delighted to note that you had a perfect stay at the hotel, and were happy with our services. Your feedback is very important to us and... More

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Additional Information about Jacaranda Hotel

Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
Number of rooms: 125
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Also Known As:
Jacaranda Hotel Nairobi

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