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All 96 Nairobi hotels

Jacaranda Hotel

3.5 of 5 Hotel   |   Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
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49%
Ranked #42 of 96 hotels in Nairobi
A recent review
4 of 5 stars reviewed 6 days ago
travelfan1103 Diani Beach, Kenya
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  • Reviews (208)
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208 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Diani Beach, Kenya
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I am staying at the Jacaranda Hotel Nairobi each time I am traveling to our capital, this is for 4 years now at least 3-4 times per year. This time staying for 11 nights, we were welcomed by a Guest Relations Manager who introduced briefly the facilities of the hotel, I liked this new touch, although surely would have been... More

Was this review helpful? Yes
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you once again for choosing to stay with us during your last visit to Nairobi and it has always been our pleasure to serve you. And we are very grateful that you took your time to review our property and facilities. I have noted your positive comments about our staff and the general efficiencies of our hotel... More

Ukunda, Kenya
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It might not be the ultra luxury and modern kind of place, but its old charme is quite pleasant. The rooms don't really have state of the art features and furnitures, but they are quite cosy and very clean. Bed is comfortable with a nice firm mattress, but in the cold season a duvet would be appreciated. Bathroom is good,... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Jacaranda Hotel Nairobi and for taking your valuable time to review our property and facilities during your recent stay with us. We are happy to note your positive feedback about our breakfast and I have shared the same with our Chef together with his team who are equally delighted to hear... More

Texas
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel located in a decent part of Nairobi in well secured and somewhat neat and inviting compound, very promising as you walk in. Staff polite and helpful. Unfortunately, the rooms are pretty old, bland, and poorly furnished. Uncomfortably thin mattress cushioning, bathroom towels that leave lint all over your body, dated and cheap-looking furniture, very poor TV, no room safe,... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your constructive review. We are glad to note your positive comments about our hotel’s location and the compound. We are equally delighted that our staff were polite and helpful during your stay and I have shared this with the entire team who are quite happy about your feedback. We have taken note of your concerns... More

Niagara Falls, Canada
Top Contributor
56 reviews 56 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 6, 2014

First time at this hotel on business in Nairobi. Stayed about a week. First, good points: STAFF! These people are fabulous - always professional, helpful, genuine smiles, and exceedingly polite!. The daily breakfast had a nice variety of food and options. Free wifi throughout that works relative well and with limited interruptions. It is located near Sarit Centre in Westlands... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Jacaranda Hotel Nairobi and for taking your time to offer such a constructive review of our property and amenities. It was a great pleasure to host you at Jacaranda Hotel and we are happy to note that you enjoyed our services. Our staff have been a pillar to great service and... More

Loughborough, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 10, 2014

Very nice hotel in the Westlands part of Nairobi. Very good service, friendly staff. Gardens and pool area very serene. Nice garden bar. It has a resort feel with the style. Room clean, bathroom okay. Bath and shower could be better. Lots of restaurants in the area, we tried Hanndi and Tastes of China. You need to take a taxi... More

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Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our services and facilities in such a kind way. It was indeed our pleasure to host you and we are glad to have met your expectations during your last stay as we strive for even better ways in improving our service delivery. I am also happy to note that you... More

Addis Ababa, Ethiopia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2014

i have stayed in this hotel for 8 days on a business trip and i liked it very much! friendly staff, wonderful breakfast, well equipped GYM, a nice swimming pool, the mini bar in your room is checked every day and refreshing garden where you can have a drink or something to eat, if you wanted to have shopping or... More

Was this review helpful? Yes 2
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Johannes A Thank you for taking your time to write your review. We are pleased to know that you found our staff friendly and that our breakfast met your expectations. We are also glad that you liked our gym, swimming pool, our gardens and the fact that the mini bar is checked daily for replenishing. We have always endeavored... More

San Gabriel, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 12, 2014

3.5 stars Stayed here before and after the safari. This place is actually pretty nice. Befor emy safari I stayed in a 200s room and I though it was like a motel. However, upon coming back we stayed at a 300s room and it was nice, looks like it has been recently renovated. The breakfast here is pretty good. It... More

Was this review helpful? Yes 2
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback about our property. I appreciate your commitment in taking your time to share your experience during your stay with us. I am delighted to note your positive feedback about our breakfast and I have shared the same with our Chef with his team who are happy too. It has been the hotel’s... More

Kisumu, Kenya
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 10, 2014

Nice neat old style hotel - 3.5 stars. If you need to do work on the Internet you are going to battle, in theory they have unlimited wireless in practise it is almost non existent. If you don't like stairs this is also not the hotel for you. All said I'd stay here again if the price was right and... More

Was this review helpful? Yes
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Jacaranda Hotel Nairobi and for taking your time to review our property and facilities during your recent stay. I regret to learn that our product did not meet your expectation during this visit especially the fluctuations of Wi Fi. We at Jacaranda Hotel work as a team with the sole goal... More

Dar
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 10, 2014

I have been coming for the last 12 years on and off. I went from good to bad to definitely improving again. Reception checking in could seriously improve (usually one one staff in evening, when the flights from Europe arrive...). Checking out is better. Breakfast is fine but if you want to eat best to step out: within 2 minutes... More

Was this review helpful? Yes 1
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your informative review. We are glad to learn that the hotel has provided a good location during your last 12 years of staying with us and for noticing the improvements made along the way in our service provision. We have embarked on a staff development program through continuous training to empower our team with the... More

Dar es Salaam, Tanzania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 3, 2014 via mobile

I've been staying at the jacaranda off and one over the past 8 years. They are on a upswing as of late. In Nairobi I have stayed at Intercontinental, Crown Plaza, former Holiday Inn, Safari lodge, Pan Afric Serena, and others. I keep on going back to Jacaranda mostly due to location. Of my experience Serenra is head and shoulders... More

Was this review helpful? Yes 3
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your kind review about our property and facilities. It gives us much pleasure to note that our location has been ideal for you all these years as you mentioned. We have always engaged our staff in continuous training with emphasis on attention to guests’ details to ensure that their expectations are met, if not exceeded... More

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Additional Information about Jacaranda Hotel

Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
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Also Known As:
Jacaranda Hotel Nairobi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#14 Spa Hotel in Nairobi
Hotel Class
Number of rooms
125

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