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Jacaranda Hotel

Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
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Jacaranda Hotel
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Ranked #43 of 129 Hotels in Nairobi
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256 Reviews from our TripAdvisor Community

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Traveler rating
    24
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    102
    29
    11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed for an extended 3-week visit before we could move into our home from the US as expats. The staff was extremely nice and we quickly felt at home here. In fact, our 2-year-old daughter became a sort of celebrity as she was doted by some wonderful staff members. The highlight for me, in addition to the gracious staff,... More 

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Sheffield, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed here for 2 nights having returned from masai mara before flying home. The hotel is fine, safe and clean. The staff are exceptional. From doormen, porters, receptionists, chefs, waiters, housekeeping everyone was cheerful, friendly and helpful.

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for having chosen Jacaranda Nairobi as your preferred hotel during your recent stay in Nairobi and more so for taking time to write this great review about our property. I am pleased to know that you enjoyed your stay and that our staff were friendly and helpful. We have always endeavored to ensure that our guests... More 

Nairobi
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I like the Jacaranda hotel because of its location. The proximity to the shopping malls in Westlands is a plus. The rooms are warm and inviting and the service and meals first class. However the channels they are offering on tv are no longer good. I have stayed at this hotel several times over the years and what I loved... More 

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you once again for choosing to stay with us during your last visit to Nairobi and it has always been our pleasure hosting you at Jacaranda Nairobi. We also appreciate that you took your time to review our property and facilities. I am equally happy to note your positive compliments about our rooms, food, service and our... More 

Nairobi, Kenya
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a meeting in the hotel and found the amenities to be fairly good. The meeting hall was nice and the food was palatable. service was also just about tolerable. Nothing exquisite but some standards maintained well.

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your candid feedback about your recent meeting experience with us. We value your feedback and we are happy to note your great compliments about our amenities, the meeting room, and food. Equally, we appreciate your remarks about the general standards of the hotel and service in particular, which we have endeavored to continuously improve. I... More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been coming to Jacaranda Hotel frequently since last November. Service is great. The Gym & Spa is first class. Rooms are big and always very clean. Perhaps the most important thing is the personnel, everyone no matter what is their function, provides an excellent service. As long as I keep coming to Nairobi, will keep coming back to... More 

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to write such a wonderful review about our property and service. It was indeed a pleasure to have hosted you once again and we are glad to hear that you enjoyed your stay with us and that our staff were professional and helpful. Your compliments about our rooms, Gym & Spa are... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

From initial emails inquiring about rates and service through to the shuttle driver to the airport 7 nights later, the quality of the staff of make the place: professional, responsive, pleasant competent. Rooms and surrounding are clean, well-protected, functional and totally relaxing. I worked in my room most days and every evening with no interruption - occasional loss of wifi... More 

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi your preferred hotel during your recent visit to Nairobi and most importantly for taking your time to review our property and service. We at Jacaranda Nairobi value your feedback and are cognizant to the importance of the same for it has always formed a basis that has informed our decisions in upgrading... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Jacaranda is a clean, friendly and well functioning hotel. It has a lovely pool and spa and is conveniently located near the Sarit mall and many excellent restaurants like Amaica. The staff were excellent-highly professional and very eager to please. It was a pleasure staying at the Jacaranda!

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your positive review about our property and facilities. We are delighted to note that you enjoyed your stay with us and that we met your expectations. It was indeed our pleasure to host you and I have shared your feedback with all my staff who are equally happy to note your kind comments about their... More 

Doha, Qatar
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed @Jacaranda Hotel for 3 days & we had a great stay! The location of the hotel is perfect.The rooms, restaurant,lounge,pool, Internet connection,gym were fantastic! 👍🏻The temperature of the room is perfect, beds are very comfortable.Friendly, well trained & brilliant staff always ready to assist you! It is 4 stars hotel with 5 STARs service. If you are looking... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our hotel and for your positive comments about our staff and facilities. It was our pleasure to host you at Jacaranda Nairobi and we are happy to note that you enjoyed your stay with us. Your feedback is very important to us as it comes at a time when the... More 

Chesterfield, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed June 5, 2015

I stayed in the Jacaranda for 12 nights in May-June age 20 Female, British. When you first arrive at the hotel you will get your case carried up to your room. The staff are very helpful there is nothing they will not do for you. The hotel has very good security they check the cars when arriving and you will... More 

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Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing Jacaranda Nairobi Hotel as your preferred hospitality partner during your previous visit to Nairobi. We are grateful for the positive comments that you have given and are keen on ironing out the various areas that you have raised that we need to improve on. We are overly apologetic on the issue of the bed... More 

Moscow, Russia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 1, 2015

Well situated in the Westlands, manicured gardens in themselves being a thrill, nice calm and friendly place for a business trip Room was comfortable enough, nice and clean. Staff was friendly and helpful

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Alexey, Thank you for making us your preferred hospitality partner during your recent business trip to Nairobi. We are pleased to hear that you enjoyed the warmth and atmosphere of Jacaranda Nairobi Hotel. We are grateful of the recognition that you have given to our wonderful staff and hotel. We look forward to seeing you here in future be... More 

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