We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jacaranda Hotel

Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Hotel amenities
Jacaranda Hotel
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #43 of 125 Hotels in Nairobi
A recent review
5 of 5 stars reviewed 5 days ago
fsfische Washington DC, District of Columbia
Add Photo Write a Review

250 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    22
    87
    101
    29
    11
See reviews for
22
75
14
99
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (250)
  • Mar-May only
    (54)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (53)
All months
Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I have been coming to Jacaranda Hotel frequently since last November. Service is great. The Gym & Spa is first class. Rooms are big and always very clean. Perhaps the most important thing is the personnel, everyone no matter what is their function, provides an excellent service. As long as I keep coming to Nairobi, will keep coming back to... More 

Was this review helpful? Yes
Ottawa, Canada
1 review
5 of 5 stars Reviewed 1 week ago

From initial emails inquiring about rates and service through to the shuttle driver to the airport 7 nights later, the quality of the staff of make the place: professional, responsive, pleasant competent. Rooms and surrounding are clean, well-protected, functional and totally relaxing. I worked in my room most days and every evening with no interruption - occasional loss of wifi... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi your preferred hotel during your recent visit to Nairobi and most importantly for taking your time to review our property and service. We at Jacaranda Nairobi value your feedback and are cognizant to the importance of the same for it has always formed a basis that has informed our decisions in upgrading... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Jacaranda is a clean, friendly and well functioning hotel. It has a lovely pool and spa and is conveniently located near the Sarit mall and many excellent restaurants like Amaica. The staff were excellent-highly professional and very eager to please. It was a pleasure staying at the Jacaranda!

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your positive review about our property and facilities. We are delighted to note that you enjoyed your stay with us and that we met your expectations. It was indeed our pleasure to host you and I have shared your feedback with all my staff who are equally happy to note your kind comments about their... More 

Doha, Qatar
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed @Jacaranda Hotel for 3 days & we had a great stay! The location of the hotel is perfect.The rooms, restaurant,lounge,pool, Internet connection,gym were fantastic! 👍🏻The temperature of the room is perfect, beds are very comfortable.Friendly, well trained & brilliant staff always ready to assist you! It is 4 stars hotel with 5 STARs service. If you are looking... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our hotel and for your positive comments about our staff and facilities. It was our pleasure to host you at Jacaranda Nairobi and we are happy to note that you enjoyed your stay with us. Your feedback is very important to us as it comes at a time when the... More 

Chesterfield, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in the Jacaranda for 12 nights in May-June age 20 Female, British. When you first arrive at the hotel you will get your case carried up to your room. The staff are very helpful there is nothing they will not do for you. The hotel has very good security they check the cars when arriving and you will... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for choosing Jacaranda Nairobi Hotel as your preferred hospitality partner during your previous visit to Nairobi. We are grateful for the positive comments that you have given and are keen on ironing out the various areas that you have raised that we need to improve on. We are overly apologetic on the issue of the bed... More 

Moscow, Russia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 1, 2015

Well situated in the Westlands, manicured gardens in themselves being a thrill, nice calm and friendly place for a business trip Room was comfortable enough, nice and clean. Staff was friendly and helpful

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Alexey, Thank you for making us your preferred hospitality partner during your recent business trip to Nairobi. We are pleased to hear that you enjoyed the warmth and atmosphere of Jacaranda Nairobi Hotel. We are grateful of the recognition that you have given to our wonderful staff and hotel. We look forward to seeing you here in future be... More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed May 31, 2015

Had a thoroughly enjoyable stay at the Jacaranda Hotel in Westlands, Nairobi. Every staff person I had to do with was friendly and attentive from the front desk, main restaurant, housekeeping, the pool side bar to the doormen and security personnel. The room was spacious and comfortable. I didn't get to see much of the neighbourhood, but did try a... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Davidlord2015, Thank you for making Jacaranda Nairobi hotel your preferred hospitality partner during your previous visit to Nairobi. It was an honour to have you here with us. It is with great pride that we take your valued comments about our hotel and more so our staff. We are pleased that you gave us the chance to offer you... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2015

I stayed in this hotel for a week in April while on a business trip in Nairobi. This is a very beautiful hotel situated close to 2 shopping malls. I liked it because from there it appeared we dodged all traffic hussels in Nairobi which honestly can be terrible. The hotel grounds are beautiful, rooms clean and well maintained. Hotel... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Anderson C, Thank you for making Jacaranda Nairobi Hotel your preferred hospitality partner during your previous visit to Nairobi. It was a great pleasure to have you here. We are overly grateful of the review that you have done of your previous stay with us. It is with great pride that we take your good and positive comments about... More 

Budapest, Hungary
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 22, 2015

The room was quite nice, quiet clean and comfortable. Staff was helpful. The hotel is in the city center, close to shopping facilities. The wifi in the room was working well. There was a fridge in the room and they brought fresh bottled water every day, which is vital in a place where you cannot drink tap water. It's not... More 

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback about our property and facilities and we I appreciate that you have taken your time to review our hotel and most importantly for sharing your experience during your stay with us. We take note with pride, your positive comments about our hotel and we are delighted to learn that you enjoyed your... More 

Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed April 10, 2015

It's an amazing place to stay during your visit to Nairobi, Kenya. It's location in the city center, it's design art, It's magnificence, it's ever smiling, caring and committed staff you will be amazed. I do recommend Jacaranda Hotel Nairobi as your most favorite destination.

Was this review helpful? Yes
Jacaranda-Hotel-Rep, General Manager at Jacaranda Hotel, responded to this review

Dear Guest, Thank you for taking your time to write such a positive review about our property. I have shared your comments with my team who are equally happy to learn that your stay with us was memorable and that we met your expectations. And we appreciate your positive comments and review about our location, hotel design, and our staff.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

101 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (100)
Viewed
Hotel & grounds (18)
Viewed
Pool/beach area (7)
Viewed
Dining (9)
Viewed
Bathroom (8)
Viewed
Room/suite (20)
Viewed
View from room (1)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Pool/beach area (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay