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Nanchang Hotel

No. 21, Westlands Rd | Westlands, Nairobi 42842, Kenya
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52 Reviews from our TripAdvisor Community

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Stockholm, Sweden
1 review
1 of 5 stars Reviewed 1 week ago

I am usually not one to complain, but I was extremely disappointed by the Nanchang Hotel. They claim to be a 4 star hotel, but this is definitely not 4 star standard. I am astonished by the positive reviews this hotel has gotten, to me they sound like they're describing an entirely different place. Me and my colleague stayed here... More 

Helpful?
Thank Annabel M
latiff2016, Manager at Nanchang Hotel, responded to this review

Dear Annabel Thank you for choosing Nanchang hotel as your preferred accommodation destination, however we are saddened by the unfortunate turn of events. we have done the necessary in-house amendments to make sure such a thing does not happen again. kindly provide us with your email address as we would like to make a formal and personal apology. Thank you.... More 

Mombasa, Kenya
2 reviews
4 of 5 stars Reviewed January 3, 2016

Lovely hotel in a serene environment, beautiful view of the city, and friendly staff, Once a proper continental breakfast is introduced it would be just more than awesome, otherwise the facilities are just wonderful, makes one feel royal.

Helpful?
Thank Mohamed M
latiff2016, Manager at Nanchang Hotel, responded to this review

Dear Mohamed Thank you for the review! It makes us happy to read that you had a good stay with us and hope to have the pleasure of welcoming you back again! Regards, Issa Latiff Online Revenue Manager More 

1 review
4 of 5 stars Reviewed November 26, 2015

I have been there twice but their customer care never stops to amaze me. I loved everything from the staff, food, ambiance and elegance at a pocket friendly rate. The rooms are perfectly set and offers the best serene stay in Nairobi. Keep it up

Helpful?
Thank Josphat K
Issa L, Manager at Nanchang Hotel, responded to this review

Dear Josphat Thank you so much for staying with us and for the wonderful review and recommendation. We are very glad you were happy with our services, and it would be our pleasure to welcome you again, hopefully soon. Regards, Issa Latiff More 

Nairobi, Kenya
Level Contributor
9 reviews
7 hotel reviews
5 of 5 stars Reviewed November 9, 2015

Best Chinese hotel in Nairobi,cozy and spacious rooms, and provides the guests with perfect accommodation and experience. One hand, advanced technology and equipment, elegant and comfortable facilities in meticulous care services make each and every guest feel at home and enjoy the comforts of home.

Helpful?
Thank Nelson776
Issa L, Manager at Nanchang Hotel, responded to this review

Dear Nelson Thank you so much for staying with us and for the wonderful review and recommendation. We are very glad you were happy with our services, and it would be our pleasure to welcome you again, hopefully soon. Regards, Issa Latiff More 

1 review
5 of 5 stars Reviewed November 9, 2015

I have spent 1 week in the hotel for a meeting with Haizel group ,their room are very nice pocket friendly rates.awesome room service. the staff are exuberant ad food quality is undoubtedly excellent ! keep up the good job! I recommend best staff sharles koskei and david the manager

Helpful?
Thank carol s
Issa L, Manager at Nanchang Hotel, responded to this review

Dear Caro S Thank you for your great review! I will be sure to pass on your wonderful comments to Charles and David. They will be very pleased! I am glad you were also happy with our food and rooms and service We look forward to welcoming you back for another visit. Regards, Issa More 

United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 4, 2015

I stayed for business and loved the ambience and décor. Staff were friendly and very helpful. Location offers privacy and quiet, which is great to come back to after work, though the lounge does have entertainment for guest who would prefer to socialize before settling in.

Helpful?
1 Thank Diana N
Issa L, Manager at Nanchang Hotel, responded to this review

Dear Diana Thank you very much for writing a review of the Nanchang Hotel Nairobi. I am glad that you had a comfortable stay with us and enjoyed our ambiance. Thank you for mentioning our convenient location . We wish you a safe journey back home and we hope to see you both again very soon! Delightfully, Issa Latiff More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed October 2, 2015

I loved everything about Nanchang as i went out for a solo date. The ambiance there was so refreshing and welcoming. the receptions and people there were kind enough to assist me with anything that i needed. It being out of town is good, because i got to enjoy some quiet time and amazing food.

Helpful?
Thank Anthony K
Issa L, Manager at Nanchang Hotel, responded to this review

Dear Anthony, Thank you so much for dinning with us and for the wonderful review and recommendation. We are very glad you were happy with our services, and it would be our pleasure to welcome you again, hopefully soon. Regards, Issa Latiff More 

New York City, New York
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 30, 2015

this time was a business stay, although our meeting was in another hotel 5km away, we were offered free transport to and fro the meeting venue, we liked our stay and brought more friends to join us due to value for money.....thanks to all staff for making us feel at home...wonderful place! we shall definitely come back for more meetings... More 

Helpful?
1 Thank director059
Issa L, Manager at Nanchang Hotel, responded to this review

Dear Director 59, Thank you for taking the time to share your experience at Nanchang Hotel Nairobi, your comments are important to us. We are delighted that you had a pleasant experience during your recent stay with us and thank you for your complements. We look forward to hosting you again in the not too distant future. Truly, Issa Latiff More 

Nairobi, Kenya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 28, 2015

I went for a night out date with my hubby and we chose this as it was advertised as a good hotel but we were dismayed. The receptionist we met was warm but that where everything good about the hotel came to an abrupt end. The room was small and cold, the bedding was old and torn, and there were... More 

Helpful?
Thank SueKawiy
Issa L, Manager at Nanchang Hotel, responded to this review

Dear Sue, Thank you for your feedback. We are sorry for not having met your expectations and for any inconvenience you might have experienced during your stay. We hope you will give us another chance to rectify and to recover your confidence on a future visit. Best Regards, Issa Latiff More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed September 28, 2015

everything in Nanchang ranging from the staff,rooms to food and drinks was fabulous. a little China in Nairobi.I wouldn't hesitate to recommend it to anyone who seeks the perfect ambiance for business or family trip!

Helpful?
Thank ReubenMusyoka
Issa L, Manager at Nanchang Hotel, responded to this review

Dear Reuben, Thank you for taking the time to share your experience at Nanchang Hotel, your comments are important to us. We are delighted that you had a pleasant experience during your recent stay with us and thank you for your complements. We look forward to hosting you again in the not too distant future. Truly, Issa Latiff More 

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48 photos of this hotel

Management photos: Courtesy of the property manager

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