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Villa Rosa Kempinski Nairobi

#4 of 129 Hotels in Nairobi
Certificate of Excellence
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Chiromo Road, Nairobi, Kenya
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Villa Rosa Kempinski Nairobi
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229 Reviews from our TripAdvisor Community

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Traveler rating
    154
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    14
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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There are newer reviews for Villa Rosa Kempinski Nairobi
See the most recent reviews
Lakewood, Colorado, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 13, 2015

Went to Nairobi for business and the hotel came recommended and close to my place of business. What a wonderful hotel. I can't say enough about the staff. Every single employee went out of their way to make you feel welcome. From the cleaning staff to the bellmen, as well as the restaurant staff, everyone was nice and helpful. Special... More 

Was this review helpful? Yes 2
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear dannythepiper, Thank you for taking the time to write a comprehensive review on Villa Rosa Kempinski Nairobi. I am extremely pleased to read that you would recommend the hotel to other travelers coming in to the city. My team and I appreciate your feedback on service, it is our role to make you feel at home and very welcome... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 13, 2015

A brilliant hotel with one of the best locations in Nairobi. Away from the hustle of the city centre, however easily accessible to landmarks and the city centre. The design is also magnificent. From the outside, the hotel looks grand, but does not do enough justice to the interior and to top it, the staff. The room and services are... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Mohamed M, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I appreciate your feedback on the central location of the hotel making it easily accessible to a lot of the key areas in Nairobi. Glad to also note that you liked the interiors of the property and were happy with your room... More 

Joburg, South Africa
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 9, 2015

Its a beautiful hotel with lovely rooms and fantastic service. The staff went out of their way to assist even booking a beauty service out of hours. There are three great restaurants including excellent sushi and the breakfast is exactly what you would expect at a hotel of this standard. Nairobi is establishing itself as a premier business hub in... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear TravellingAddict, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am pleased to read that you were happy with the facilities at the hotel including the rooms and variety of restaurants. I appreciate your compliments on the sushi served at 88, I will let our sushi master Tyrone know that you thought... More 

London, United Kingdom
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed March 30, 2015

The Kempinski is my preferred place to stay when working in Nairobi. Beautiful rooms. Excellent customer service. A nice bar. Excellent gym. Good business centre and conference facilities (that my organisation has used once). The security seems to be of a high standard as well (only the heavily fortified area around the Fairview is better I believe). Any areas for... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Andrew S, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. We appreciate your feedback on aspects of your stay including the rooms, service, facilities including Balcony Bar, Gym, and the conference spaces. I will share your security feedback with our Security Manager. I am also looking into your comment regarding the water... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 29, 2015

A pity that such a beautiful hotel is situated right next to one of the busiest roads in Nairobi.They should have invested in proper double glazing and it would certainly be a 5 star plus hotel.The lobby,public areas and rooms are fantastic but with so much noise and unable to sleep,one fails to appreciate all of this.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Mahnaz M, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. My team and I appreciate your feedback. We apologize for the inconvenience caused by the noise from the road, we are in the process of having the corrective measures in place. We do hope that we will have the opportunity to host... More 

Ahmedabad
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 28, 2015

Words r short to express the experience.. Excellent property to stay , excellent staff especially Receptionist r so warm n pleasant , it sets out itself from other hotels in Nairobi for sure for their world class service. They were so sweet to consider that I have a late night flight so they gave me an extension on check out... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Tushit S, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. My team and I really glad to read that you had an amazing experience at the hotel and that you were happy with the service. We do hope that we will have the opportunity to host you at the hotel once again... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 28, 2015

I recently undertook a business trip to Nairobi and had the pleasure of staying at the luxury five-star Villa Rosa Kempinski Hotel in Nairobi. The Hotel is well positioned in the centre of the Corporate Hub of Nairobi, 20 kms from the Airport and makes for convenient travelling around the City. The food served by the restaurants was absolutely delicious!... More 

Was this review helpful? Yes 2
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Ahmed K, Thank you for taking the time to write a review on Villa Rosa Kempinski. I am very pleased to read that you had a fabulous stay at the hotel. The hotel is in a central location, 20 kms from the airport and in close proximity to a number of corporate organizations situated in the country. Our Executive... More 

Sandton, South Africa
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 26, 2015

I have had the pleasure of staying in the Kempinski a couple of times during the past month. I also had a meeting in their conference area. The staff are super attentive. Always greet you by name ! For a busy hotel like this that is very special. The rooms are great. Beds are very comfortable, and great linen. The... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear AMkenya, Thank you very much for taking the time to write a review on Villa Rosa Kempinski Nairobi. It is very nice to read that you have stayed at the hotel on a number of occasions and thank you for choosing to use our conference facilities. I am pleased to read that our conference facilities were well suited to... More 

Rugby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

Wow! What a wonderful 5 star hotel that truly llives up its rating! The hotels decor is extremely beautiful and luxurious, the rooms spacious, comfortable and extremely well serviced by the friendly, well spoken and efficient staff. The restaurants and catering staff are of an extremely high standard and the service is excellent. The spa is truly high class with... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Emmah35312, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. It is such a pleasure to read that you consider the hotel to be top class. I really do appreciate all your feedback on several aspects of the hotel including the decor, spacious and comfortable rooms, service, gym facilities and Kempinski The Spa.... More 

Tamworth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

WOW! Just got back from this luxurious 5 star hotel! We stayed here for a week and were treated like royalty. Everything from the welcome to the farewell was amazing.We could not fault a thing. All members of staff are so genuinely concerned for every guest and nothing is too much trouble. The service, accommodation, comfort, decor, food, security, pool,... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear VikkiH_B2013, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. My team and I are very pleased to read that you had a pleasant experience at the hotel from the time of check in to check out. I do appreciate your feedback on the service, rooms, décor, security, fitness center and Kempinski The... More 

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