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All 106 Nairobi hotels

Villa Rosa Kempinski Nairobi

5.0 of 5 Hotel   |   Chiromo Road, Nairobi, Kenya (Nairobi Central Business District)
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Ranked #3 of 106 Hotels in Nairobi
A recent review
5 of 5 stars Reviewed August 22, 2014
Mogensen Denmark
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138 reviews from our community

Traveler rating
    93
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    10
    4
    2
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18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Villa Rosa Kempinski Nairobi
See the most recent reviews
Denmark
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 22, 2014

In a city where hotel investors and developers are flocking and New 4 and 5 star hotels are popping up all over town Villa Rosa could be seeing some stiff competition in The months and years to come. But if The standard is kept at The levels i have experienced over The last 3 days The management has nothing to... More

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Mogensen, Thanks very much for your review on Villa Rosa Kempinski Nairobi. My team and I are very pleased to read that you perceive Villa Rosa Kempinski to be the No 1 in Nairobi, it is our aim to ensure that our guests have a perfect stay with us and have the desire to return to stay with us.... More

Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2014

I recently stayed in this beautiful hotel in Nairobi, my first time in Kenya. starting from the airport with their excellent fleet of cars till the departure could not fault it. Special mention to their General Manager Mr. Manish Nambiar always seen meeting the hotel guests is an excellent host. Helen who escorted me to my room and explained the... More

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Goldenkey_asia, Thank you very much for your review on your recent stay at Villa Rosa Kempinski Nairobi. It is such a pleasure to read that your overall experience with Villa Rosa Kempinski was great from the time you were picked up with the hotel transfer. I have passed on your lovely comments to the team, who were delighted to... More

australia
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 16, 2014

Like alot of tourists, we were cautious about staying in Nairobi but I can say that it was the complete opposite. All cars/baggage are screened by the hotel security prior to entry to the hotel. Hotel staff were very welcoming and service is great. The rooms are reasonable size and very comfortable. We stayed here twice, first time prior to... More

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear jinnine r, Thank you for posting a review on your recent stay in Nairobi at Villa Rosa Kempinski Nairobi. I am pleased to read that you had an excellent stay at the hotel and were happy with the comforts of your room and service at the hotel. I am also very glad to read that we changed your general... More

Nairobi, Kenya
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed August 13, 2014

I have not used the Kempinski Villa Rossa accommodation however my husband took our family, our friends and I for dinner at Café villa Rossa on my birthday this year, 28th June. We were a party of 10. The ambience is good however I did not appreciate the fact that the buffet had mostly Indian cuisine in the buffet which... More

Was this review helpful? Yes 4
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear KandVaroundtheworld, Thank you for taking the time to write a review on Café Villa Rosa and for dining with us. It is very unfortunate to hear that did not have a pleasant experience at the restaurant. The buffet at Café Villa Rosa is a representation of 5 cuisines from around the world including Asian, African and Indian Cuisine. There... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 9, 2014

Had a great time at the hotel. My room was excellent. Reception and restaurant staff were superb too. Big up to Faith for being a great hostess. The drivers too were great company. The House Keeping guys need to improve their turnaround times. My shirts were late twice in the morning. The first time around it took them over 40... More

Was this review helpful? Yes 2
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Luvos M, Thank you for your review and for selecting Villa Rosa Kempinski Nairobi as your preferred accommodation of choice during your recent stay in Nairobi. My team and I are pleased to read that you enjoyed the comforts of your room and were happy with the service from our front office and dining colleagues. Thank you for the... More

Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2014

Hi. I really enjoyed dinning At Lucca- Villa Rosa Kempinski. Mind blowing dishes and beverages. Excellent customer service and friendly staff. Special Thanks to Restaurant manager and the hostess Grace Kimani taking good care of us throughout the evening. Very memorable.. All in all unique ambiance. Generally the hotel is awesome with splendid amenities and services.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear alyasin2014, Thank you very much for your review on LUCCA. My team and I are very pleased to read that you had an excellent experience at the restaurant. I will definitely pass on your words of gratitude to the entire team. We do hope that you will return to dine with us soon to try out some more of... More

Pretoria, South Africa
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 1, 2014 via mobile

One has come to expect very expensive hotels that turns out to be very average, or below, in most Africa capitals. What a surprise the Villa Rosa Kempinski was. It is expensive but it is worth it. It it everything you expect from a top class hotel. The quality of the rooms are very good and you are drowned in... More

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear BC G, Thank you so much for your recent review on Villa Rosa Kempinski Nairobi. We appreciate the time you have taken to write this. My team and I are glad to read that you enjoyed your stay the hotel. Thanks for the feedback on the rooms and your dining experience at LUCCA including the note on our wine... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed July 27, 2014

Very nice relatively new property. All the staff is friendly and are ready to assist with a smile. One of the best customer service experiences I have encountered in my travels. If you need help booking a safari or any other activities George and Genevieve are the best. The hotel is quite and caters to range of clientele including high... More

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Micki G, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. My team and I are happy to read that you found the hotel to be a quite oasis in the midst of the city. I will most definitely pass on your gratitude to George, Geneviev and the rest of the team. We... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 24, 2014

I have stayed at this hotel many times. My biggest gripe is that they're insistent on taking a security deposit (100 USD per night, unless you complain.) for expenses when you check in. I can only think this is to cover the extortionate price for breakfast. I could understand the temptation to flee. The hotel ticks all the boxes with... More

Was this review helpful? Yes 1
Bangalore, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 18, 2014 via mobile

This is my second stay in the Villa Rosa Kempinski hotel. I was here around the end of last year. I am so happy to note that the services have gone a few notches up since I was here last. The staff made me feel like a long stay guest by recognizing me and making an attempt to talk to... More

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Sbn07, Thank you so much for your review on Villa Rosa Kempinski Nairobi. I am pleased to read that you chose the hotel for the second time as your preferred accommodation choice in Nairobi. Thank you for the feedback on 88 and for sharing the dishes that you enjoyed most, including the seafood, sushi / sashimi platter. We do... More

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Additional Information about Villa Rosa Kempinski Nairobi

Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
Number of rooms: 200
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