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Villa Rosa Kempinski Nairobi

5.0 of 5 Chiromo Road, Nairobi, Kenya
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Villa Rosa Kempinski Nairobi
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Villa Rosa Kempinski Nairobi
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147 reviews from our community

Traveler rating
    97
    33
    11
    4
    2
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11
19
9
69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (23)
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There are newer reviews for Villa Rosa Kempinski Nairobi
See the most recent reviews
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I actually like the Villa Rosa property and have stayed in the hotel 4 times this year. I also had my staff who travel to Nairobi to stay in the hotel. I asked earlier in the day of my departure to print my bill, this failed to happen. The hotel printed charges on the bill which I did not incur.... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear devros k, Thank you for posting a review on your stay at Villa Rosa Kempinski Nairobi. My team and I appreciate your feedback. I apologize for your experience with your bill and have taken up this issue with our Front Office Manager – we do assure you that you will not have billing issues with the hotel the next... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed 4 weeks ago

Friday was my best day having visited the hotel for dinner. i was impressed by the staffs right from the time i made a call for reservation. when i arrived at the restaurant i was warmly received by the hostess who handed us to a very brilliant and jovial waiter one Mr. Brian. This staff was excellent in his service... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear 959alex, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am delighted to read that you enjoyed your dinner experience. Brian and the rest of the team pass on their gratitude for your kind words on the reservation process and service. At Kempinski we believe in turning moments into memories, the team... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great venue, draw card for an event, staff are great, stunning rooms, great restaurants, great informal areas. Had a very early morning check out , takeout breakfast was arranged at no extra costs. Spa is spotless and the packages are affordable.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear subs72, Thank you very much for taking the time to write a review on Villa Rosa Kempinski Nairobi. It’s great to read that you enjoyed your stay at the hotel. We appreciate your feedback on service, the rooms, restaurants, spa and hotel packages. We do hope that we will have the opportunity to host you once again in the... More 

Pretoria, Gauteng, South Africa
1 review
3 of 5 stars Reviewed 4 weeks ago

Hotel is spotless. Staff were very nice and made sure their service was good (restaurants especially) and the Asian restaurant is defnitely worth a mention, excellent sushi and Thai. I'm a light sleeper so found the outside noise (night club?) somewhat disturbing and windows don't seal well. Pity there was a water leakage in my room one evening, I had... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Dietrichsen, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi and for staying with us. I am glad to read that you found the service at the hotel to be good, and were pleased with your dining experience at 88, our Pan Asian restaurant. In regard to the outside noise, we apologize for... More 

2 reviews
5 of 5 stars Reviewed 5 weeks ago

This is one of the best hotels I have stayed. The staff very friendly, service excellent from check in to the restaurants. The staff in the restaurants are the best especially the breakfast staff were very friendly and offered the best service. Special mention of the lady manager(light lady),who was always smiling and ensured that we had our teas on... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear chris I, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. It’s a pleasure to read that Villa Rosa Kempinski Nairobi is one of the best hotels that you have stayed at and that you were happy with the service at the hotel. We are honored to read that you will always choose... More 

Top Contributor
109 reviews 109 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 20, 2014

Look no further: this is your Nairobi hotel. Conveniently located in the heart of downtown, this is THE business hotel. Everything is set up for you to have the perfect stay: staff is professional and superbly trained; the concierge is top notch; and restaurants, cigar rooms, the spa and the bar are all conveniently located on two floors. The outdoor... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Beautyhuggeranonymous, Thank you very much for taking the time to review Villa Rosa Kempinski Nairobi and your stay in a business suite at the hotel. It is great to read your thoughts on the hotel and that you consider it to be the business hotel in the city. I have taken note of your feedback regarding service, my colleagues... More 

Dubai, Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 20, 2014

Good rooms luxurious ambience good staff. A bit far from the airport but close to the business district. Breakfast is ok. Gym not that great. Apart from wifi speed everything is good. Rooms are expensive but worth it.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Sanjeet_Pradhan, Thank you for taking the time to write a review on Villa Rosa Kempinski, My team and I very pleased to read that you consider the hotel to be the best in Nairobi. I am also delighted to read that you enjoyed the accommodation at the hotel, and were happy with the wi-fi speed. In case you would... More 

Haslemere, United Kingdom
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 15, 2014

This is a first class hotel and ticks every box in terms of service, quality of decor and facilities etc. Great restaurants and excellent bar (1st floor), so highly conducive to business meetings. The spa was also really very good. Of course, all this comes at a price, but as long as they maintain the quality then it seems fair... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear MrnMrsBales, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. We appreciate your feedback on service, décor quality and facilities at the hotel. I am happy to note that you had the opportunity to try out our restaurants, Balcony Bar and Kempinski The Spa. We do hope that you will be back to... More 

lagos
1 review
5 of 5 stars Reviewed November 14, 2014

this is the best hotel so far in the land of kenya. staffs are friendly and helpful. I want to comment BRIAN for his excellent service and skills in service. though all staffs are oustanding in therir services but i found him more friendly, suggestive of various meals, and very concerned about the guests sutisfaction. I was touched my the... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear 536gant, Thank you so much for your review on Villa Rosa Kempinski Nairobi. My team and I are delighted to read the subject of your review – best luxurious hotel in Nairobi, thank you for the wonderful feedback. I have passed on your compliments to Brian regarding his excellent service.The team at Villa Rosa have guest satisfaction at the... More 

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed November 10, 2014

What a wonderful modern hotel that retains some old charm. Excellent friendly Kenyan service. Best quality food. Recommended for business trips in Nairobi. Hotel restaurants offer a variety of cuisines for every palate.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Uri108, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. We are pleased to read your feedback on the service at the hotel, variety and quality of food, and that you also recommend the property for business travel. I do hope that I will have the opportunity to meet with you at the... More 

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Additional Information about Villa Rosa Kempinski Nairobi

Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
Number of rooms: 200
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Hotel Style:
#3 Spa Hotel in Nairobi
#5 Luxury Hotel in Nairobi

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