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Villa Rosa Kempinski Nairobi

#4 of 129 Hotels in Nairobi
Certificate of Excellence
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Chiromo Road, Nairobi, Kenya
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Villa Rosa Kempinski Nairobi
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229 Reviews from our TripAdvisor Community

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Traveler rating
    154
    54
    14
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • Russian first
  • Spanish first
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English first
  • All months
    (229)
  • Mar-May only
    (59)
  • Jun-Aug only
    (57)
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    (60)
  • Dec-Feb only
    (53)
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Pretoria
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

No doubt one of the best hotels I've stayed at recently. Generally undrestated luxury and great service, those two things stand out for me. The staff was attentive and always friendly, the waiter at the bar even remembered what each one of us (4) had to drink the night before. Rooms are large and well decorated, bathrooms are beautiful, can't... More 

Was this review helpful? Yes
Swindon, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I loved everything about this hotel. The staff were so friendly and helpful. George Nato the Chief Concierge couldn't do enough for us and he helped make our stay extra special. The food was good, my room was spotless and very relaxing. The early morning alarm call was a bit hit and miss I received it 2 out of the... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Donna B, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. My team and I appreciate your feedback on service, the rooms and food. Great to read that George Nato, our Chief Concierge was able to make your stay extra special. I apologize for the inconvenience caused in regard to the wake up... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff, especially the front drive valets, were professional and friendly. The room was well-appointed and clean, the spa and massage treatment one of the best I've ever experienced. I arrived from an international flight and left the next morning, but the staff helped get me to the guest room quickly and the spa was so kind as to fit... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Sadiejo2013, Thank you very much for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am glad to read that you had a wonderful stay at the hotel and enjoyed your experience. We appreciate your comments on the valet parking service, cocktails and bar bites and excellent breakfast buffet. Great to read that you also... More 

Leeds, England, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very secure, clean, polite and reliable hotel. Will definitely stay here again. The rooms are very modern and the breakfast buffet is very good. Only gripe is the price which is steep for Kenya but you get what you pay for! The large gates and security checks offer good reassurance.

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ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear NickSmut, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. It is a pleasure to read that you would stay with us again and we look forward to your next visit with us. We appreciate you highlighting aspects of your stay that you enjoyed including the modern rooms, breakfast buffet, cleanliness and service.... More 

Johannesburg, South Africa
Level Contributor
187 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A great hotel on the CBD side of Westlands on the main road (Uhuru Highway). The rooms a large and beautifully fitted out - brand new as well. Checking in was fast and friendly and service was generally very good. Breakfasts were not included and at $28 are not inexpensive. A lovely selection though. With breakfast and taxes it came... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear T-Africa2000, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am very pleased to read that you had a very good stay at the hotel and were happy with the check in experience, room, Wi-Fi connectivity, gym, spa and pool area. We do hope that we will have the opportunity to host... More 

Nairobi, Kenya
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was invitd for a cocktail and was expecting the usual bitings nad limited drinks given at such occassions but to everyone's surprise, Kempinski had five different types of all you can eat buffet and drinks were to your fill. The Hotel is in a class of it's own. The Ambiance is great and the staff are very friendly. This is... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear NgureTharao, Thank you for taking the time to write a review on Villa Rosa Kempinski Niarobi. I am pleased to read that you had a memorable cocktail experience at the hotel and enjoyed the ambience, service, food and drink. We look forward to the opportunity to host you once again in the near future. Best Regards Manish More 

Lagos, Nigeria
Level Contributor
95 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The reception starts with the security check of the car including a “sniffer dog” that has no idea what he is looking for and thinks it is a game – a monotonous game though. Alsatians are not known sniffer dogs and are more for show (saw it once jump into the boot of the car in front). The guards were... More 

Was this review helpful? Yes 3
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Rob N, Thank you for taking the time to write comprehensive feedback on your stay. We really appreciate your review. My team and are I delighted to read that most of your stay was made up of positive experiences at the hotel. I have noted your sentiments on the security check at the main entrance with the detection dog.... More 

Nairobi, Kenya
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The ambience and location is so ideal. The food moments was our best moments! They have different restaurants for diferent cuisnnes. Clean environment and very clean rooms. Was here for business, specifically on a conference!

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Wattson007, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. It’s a pleasure to read that you had a great experience at the hotel and enjoyed the food. Executive Chef Ciaran Gantly and his team are very pleased to know that your culinary experience at the hotel was the best. We do hope... More 

Washington DC, District of Columbia
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel went above and beyond to fulfill our every need. We got bed bugs at another place and had to retreat to here and get them to wash everything we owned in hot water. I couldn't possibly say enough food things about them.

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear ZP T, Thank you for taking the time to write a review on Villa Rosa Kempinski. My team and I are glad to read that we were able to support you in beating the bed bug issue that you got from another place of stay. We do hope the next time you are in the country we will have... More 

Nairobi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

You don't get what you payed for . You cannot take a bath , because the plug/stopper does not work in the bathtub . There is a damaged bedside lamp in the room . What really put me off was , plastic cocktail stirrers put there as coffee/tea spoons ? In the guest compendium / information it says the restaurant... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear F21C, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am disappointed to read that you did not have a special experience at the hotel. I have noted all your concerns in regard to your stay and I assure you that these have been personally looked in to with my team. We... More 

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