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All 96 Nairobi hotels

Villa Rosa Kempinski Nairobi

5.0 of 5 Hotel   |   Chiromo Road, Nairobi, Kenya (Nairobi Central Business District)
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86%
Ranked #5 of 96 hotels in Nairobi
A recent review
4 of 5 stars reviewed 3 days ago
Micki G
  • Overview
  • Reviews (88)
  • Photos (39)
  • Amenities
  • Room tips (28)
  • Location
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88 people have reviewed this hotel

Traveler rating
    57
    19
    8
    3
    1
See reviews for
5
11
6
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Very nice relatively new property. All the staff is friendly and are ready to assist with a smile. One of the best customer service experiences I have encountered in my travels. If you need help booking a safari or any other activities George and Genevieve are the best. The hotel is quite and caters to range of clientele including high... More

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many times. My biggest gripe is that they're insistent on taking a security deposit (100 USD per night, unless you complain.) for expenses when you check in. I can only think this is to cover the extortionate price for breakfast. I could understand the temptation to flee. The hotel ticks all the boxes with... More

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Bangalore, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

This is my second stay in the Villa Rosa Kempinski hotel. I was here around the end of last year. I am so happy to note that the services have gone a few notches up since I was here last. The staff made me feel like a long stay guest by recognizing me and making an attempt to talk to... More

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Sbn07, Thank you so much for your review on Villa Rosa Kempinski Nairobi. I am pleased to read that you chose the hotel for the second time as your preferred accommodation choice in Nairobi. Thank you for the feedback on 88 and for sharing the dishes that you enjoyed most, including the seafood, sushi / sashimi platter. We do... More

Johannesburg, South Africa
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A bit late on writing this review as I stayed here in Feb 2014 and it's now july. The hotel was a few months old when I stayed there for business ...still has new hotel teething problems...patchy wifi and the air conditioning in the room was acting up. Should have been resolved by now. The room was on the smaller... More

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear simbaonsafari, Thank you so much for your recent review on your stay at Villa Rosa Kempinski. My team and I appreciate the time that you have taken to write this feedback. We appreciate the comments that you shared with us regarding the wi-fi and air conditioning during the very early stages of our operation, please be assured these have... More

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment of arrival until the good bye at checkout, this hotel is truly a respite in an otherwise frenetic city. On arrival I was greeted by the warmest welcome from a beautiful woman and next appeared a chilled glass of champagne and a cool face cloth. After an 8 ½ hour flight from London this was so welcome... More

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ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Travelotely, Thank you so much for taking the time to write a review on Villa Rosa Kempinski Nairobi. We appreciate your feedback. My team and I are happy to read that you had a pleasant check in experience and enjoyed the comforts of your room. Thank you for the comments regarding the security at the hotel and the range... More

Senior Contributor
36 reviews 36 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Only spent one night here on business and it is in a perfect location for the Westlands and CBD areas of Nairobi. Great facilities and a lovely breakfast. Feels very safe and the security guards do a thorough job of checking cars and scanning bags etc.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear HungryT, Thanks very much for your review on Villa Rosa Kempinski Nairobi and selecting the hotel as your preferred choice of accommodation during your recent stay. My team and I are glad to read that you found the hotel to be secure and were impressed the facilities. We do hope that you will return to stay with us for... More

Dallas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice stay at a new hotel on the Nairobi scene. The hotel is well located near the central business district, but time still needs to be allowed for travel times. Security is well run and tight, and one feels confident. The hotel is less than a year old and nicely appointed as a high end business hotel. The staff is... More

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ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear rbwinston, Thank you so much for your feedback on your recent stay at Villa Rosa Kempinski. My team and I appreciate the time you have taken to write this We are glad to read that you had a pleasant stay the hotel and we appreciate your thoughts regarding the security, service, facilities and treatments at Kempinski The Spa and... More

Johannesburg, South Africa
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This 5 star hotel is located on one of Kenya's main roads. I found the staff extremely friendly and professional. The deluxe room I stayed in was very big (especially compared to the last Scandinavian hotel I was in), at approximately 38 square meters. I found the room service to be good, save for the last night when I was... More

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ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Matt B, Thank you so much for taking the time to write a review on Villa Rosa Kempinski Nairobi. We appreciate your feedback. Your comment regarding the friendly colleagues with beaming smiles, makes me really happy and I will share your sincere appreciation with the entire team. We appreciate you sharing your thoughts on room service on the last... More

Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Was recommended this hotel by one of my colleagues who thought it was amazing. My first impressions were not identical, more of a clean, hotel with keen staff but over priced. Was there for a couple of days with work and got into Nairobi in the late afternoon of first day so was keen to rest in the hotel as... More

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Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Our experience at the Lucca Restaurant was uninspiring. The extractor fans in the kitchen were loud making conversation rather difficult. Waiter service was friendly but the food was a disappointment -bland and ordinary.

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear wayne m, Thank you so much for your recent review on your dining experience at LUCCA. Firstly we would like to apologize for the extractor fans being too loud, we have now worked on this issue and it has been solved, so the next time you visit the restaurant I am sure you will all be audible. In regard... More

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Additional Information about Villa Rosa Kempinski Nairobi

Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
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39 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Nairobi #3 Spa Hotel in Nairobi
Hotel Class
Number of rooms
200

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