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Villa Rosa Kempinski Nairobi

#5 of 125 Hotels in Nairobi
Certificate of Excellence
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Chiromo Road, Nairobi, Kenya
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Villa Rosa Kempinski Nairobi
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224 Reviews from our TripAdvisor Community

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Traveler rating
    149
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    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
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  • All months
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  • Mar-May only
    (59)
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    (60)
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    (53)
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Johannesburg, South Africa
Level Contributor
184 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A great hotel on the CBD side of Westlands on the main road (Uhuru Highway). The rooms a large and beautifully fitted out - brand new as well. Checking in was fast and friendly and service was generally very good. Breakfasts were not included and at $28 are not inexpensive. A lovely selection though. With breakfast and taxes it came... More 

Was this review helpful? Yes 1
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear T-Africa2000, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am very pleased to read that you had a very good stay at the hotel and were happy with the check in experience, room, Wi-Fi connectivity, gym, spa and pool area. We do hope that we will have the opportunity to host... More 

Nairobi, Kenya
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Was invitd for a cocktail and was expecting the usual bitings nad limited drinks given at such occassions but to everyone's surprise, Kempinski had five different types of all you can eat buffet and drinks were to your fill. The Hotel is in a class of it's own. The Ambiance is great and the staff are very friendly. This is... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear NgureTharao, Thank you for taking the time to write a review on Villa Rosa Kempinski Niarobi. I am pleased to read that you had a memorable cocktail experience at the hotel and enjoyed the ambience, service, food and drink. We look forward to the opportunity to host you once again in the near future. Best Regards Manish More 

Lagos, Nigeria
Level Contributor
95 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The reception starts with the security check of the car including a “sniffer dog” that has no idea what he is looking for and thinks it is a game – a monotonous game though. Alsatians are not known sniffer dogs and are more for show (saw it once jump into the boot of the car in front). The guards were... More 

Was this review helpful? Yes 2
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Rob N, Thank you for taking the time to write comprehensive feedback on your stay. We really appreciate your review. My team and are I delighted to read that most of your stay was made up of positive experiences at the hotel. I have noted your sentiments on the security check at the main entrance with the detection dog.... More 

Nairobi, Kenya
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The ambience and location is so ideal. The food moments was our best moments! They have different restaurants for diferent cuisnnes. Clean environment and very clean rooms. Was here for business, specifically on a conference!

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Wattson007, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. It’s a pleasure to read that you had a great experience at the hotel and enjoyed the food. Executive Chef Ciaran Gantly and his team are very pleased to know that your culinary experience at the hotel was the best. We do hope... More 

Washington DC, District of Columbia
Level Contributor
8 reviews
5 of 5 stars Reviewed 1 week ago

The staff at this hotel went above and beyond to fulfill our every need. We got bed bugs at another place and had to retreat to here and get them to wash everything we owned in hot water. I couldn't possibly say enough food things about them.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear ZP T, Thank you for taking the time to write a review on Villa Rosa Kempinski. My team and I are glad to read that we were able to support you in beating the bed bug issue that you got from another place of stay. We do hope the next time you are in the country we will have... More 

Nairobi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

You don't get what you payed for . You cannot take a bath , because the plug/stopper does not work in the bathtub . There is a damaged bedside lamp in the room . What really put me off was , plastic cocktail stirrers put there as coffee/tea spoons ? In the guest compendium / information it says the restaurant... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear F21C, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am disappointed to read that you did not have a special experience at the hotel. I have noted all your concerns in regard to your stay and I assure you that these have been personally looked in to with my team. We... More 

Dubai, United Arab Emirates
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I will brief and to the point... This hotel is very very good and i am not sure i need to try another hotel in the area... Staying here again on business with the office 10mins away in a car... Feeling of safety and the hotel taking their security obligations very seriously... Recommended... Try for good deals ad they often... More 

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear ukdcham, Thank you for taking the time to post a review on Villa Rosa Kempinski Nairobi. I am happy to read that you had a good stay at the hotel and felt safe during your time with us. I do hope that we will have another opportunity to host you at the hotel in the very near future. In... More 

High Point, North Carolina
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property is beautiful and staffed by very friendly people. The security is strong and the service is high end. There was live jazz in the bar and a huge buffet (both dinner and breakfast). We felt like it deserved 5 stars, particularly compared to other choices in the region.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear brokerdt1, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am pleased to read that you had a nice stay at the hotel. I appreciate your feedback on service, security, entertainment at Balcony Bar and the buffet spread at Café Villa Rosa. We do hope that you will be back to experience... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel, friendly staff, every facility possible, beautiful food. This hotel needs a return trip to fully utilise all the offerings. Wasn't expecting a good curry but was pleasantly surprised! Lucca does great Italian, a chef that talks to customers! Conference rooms need proper sound proofing though. lots of thought give to guest care and comfort.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear Kishoree M, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. I am pleased to read that you had a good stay at the hotel and enjoyed the food, service and were happy with the facilities on offer. I have noted your feedback regarding the sound proofing within the conference rooms and appreciate... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Friendly and accommodating staff, great cocktails mixed by Bernard in the Balcony Bar and comfortable spacious rooms made this hotel a great stay. Food is excellent and well presented in both the restaurant and during the conference buffets - not the usual mass catering efforts. Security is good and comprehensive.

Was this review helpful? Yes
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review

Dear M D W, Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. My team and I appreciate your feedback . It’s a pleasure to read about your experience at Balcony Bar – look forward to hosting you for cocktails again. I am also delighted to read that you were happy with the food... More 

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