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Clarence House Nairobi

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8 School Lane, Nairobi, Kenya
Hotel amenities
Clarence House Nairobi
Ranked #87 of 105 Hotels in Nairobi
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7 reviews from our community

Traveler rating
    2
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    1
    0
    3
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1
1
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1
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (7)
  • Mar-May only
    (2)
  • Jun-Aug only
    (4)
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 27, 2014

I stayed at Clarence House from July 20 thru July 28 and had a very bad customer service experience. Managers were very rude and wanted to charge me for stained white towel. They didn't care and even used words like, "use common sense", "your kids are badly behaved if they stained our towels" and they gave me 3 conditions, 1.... More

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 23, 2014 via mobile

The customer service was awful! They tryed charging us 1200 shillings for dirty face clothes. Remind u we had 7 ppl staying 4 which were kids. The tub in the bathroom kept clogging and we had to call almost everyday for things the maids didn't bring. (Toilet paper, towels ect.)

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 23, 2014 via mobile

The worst place to stay. Managers have no customer service and are the rudest in the world. They tried charging me for a stained white towel. There tub was clogging every day. They charge 5% for any card you swipe. Please do not use their towels if you don't want to be charged. Towels are not "free".

Was this review helpful? Yes 1
Dublin, Ireland
Top Contributor
66 reviews 66 reviews
25 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed April 14, 2014

In general no complaints average room was small but had all you needed safe, iron etc,good house keeping service, food for the most part was ok if not a bit hit and miss. I found you could order the same item a few times and it would be pot luck if you got the sides you ordered or even taste... More

Was this review helpful? Yes 2
Jamaica
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 1, 2014

We stayed there after our wedding and all the Staff are friendly and efficient..Gaudensia(sp) was very prompt to get what we needed, Kevin helped us on time with our wifi connection and Jack the Manager was always on hand with a smile on his face. The breakfast was great and varied and so were the Chefs and Service staff. It... More

Was this review helpful? Yes 3
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2013

Nice place ,nice nyama choma and cool music. The service was wonderful and the good thing the soup which was served at 1.00 am .keep it up.The rooms wooh very clean with lots of space. Cocktails were nice and breakfast with lots of items.The speed of service was wonderful and friendly staff.

Was this review helpful? Yes 4
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Additional Information about Clarence House Nairobi

Address: 8 School Lane, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 50

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