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Clarence House Nairobi

8 School Lane, Nairobi, Kenya
Clarence House Nairobi
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14 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nairobi, Kenya
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Clarence House is well situated in a quiet backstreet in Westlands. The property is mostly vertical, with limited parking in front of the structure, and extremely tight parking in the basement (think 15-point parking maneuvers around banged-up pillars). Use the elevators rather than the stairs, since there isn't much clearance for your head ("watch your head" signs abound) and the... More 

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JWKOI21, Front Office at Clarence House Nairobi, responded to this review

Dear Guest, Thank you for taking the time to write a review on Clarence House Nairobi, we appreciate your feedback. We are delighted to read that you were impressed with the buffet breakfast and the overall experience. We are also pleased to read that you were able to experience our continental food and i will definitely pass on your kind... More 

Addis Ababa, Addis Abeba, Ethiopia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clarence House is one of the examples for Kenyan hospitality culture. Don't get me wrong, nothing here is fancy. But if you want a quite business week. This is the place to stay at. It is located in one of the business sections of Nairobi with all the units you need ( Nice rooms, restaurant , bar, ....)

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JWKOI21, Front Office at Clarence House Nairobi, responded to this review

Dear Mr. Yared, Thank you for taking the time to write a review on Clarence House Nairobi and for selecting the hotel for your stay during your business visit. We appreciate you highlighting aspects of your stay including a clean and comfortable room, we have noted your feedback on the bar and restaurant. We look forward to being at your... More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 27, 2015

Sadly I stayed for only one night, but the gymn, steam bath package was amazing. Loved the bar and heated pool. Nice decent apartments averagely priced, in a suburban area of Karuna westlands which is peaceful and next to Sarit center where you can get all amenities. I recommend, Oooh I forgot my chargers and they quickly shipped them to... More 

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JWKOI21, Front Office at Clarence House Nairobi, responded to this review

Dear Maithya, Thank you so much for your recent review on Clarence House Nairobi. My team and I are glad to read that your stay was simply perfect. Thank you for highlighting the facilities / amenities and apartments, we do believe in ensuring that our guests are able to have a perfect and a memorable stay and also to enjoy... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 5, 2015

its a silent route to this Clarence. The parking spots in the basement may be a bit tight but that's it the rest is excellent stuff. The food was super, the service was really nice, i loved the view, i'd stay there and just stare. The pool on 7th will be something i try next time for sure.

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JWKOI21, Front Office at Clarence House Nairobi, responded to this review

Dear Janeann M, Thank you for taking your time to write a review on TripAdvisor. I am glad to read that your overall experience was great and you enjoyed your stay. You are welcome to try the swimming pool at the roof top. I will pass on your feedback regarding service to all my colleagues. I have noted your feedback... More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 12, 2015

I regularly stay in the Clarence apartments on business and the experience on the whole is pretty good. Spacious two room apartments that are thoroughly cleaned every day, staff that are friendly, a rooftop bar and small swimming pool for relaxing and a well-equipped gym and spa are just a few of the plus points. The food in the restaurant... More 

Was this review helpful? Yes 2
JWKOI21, Front Office at Clarence House Nairobi, responded to this review

Dear Guest, Thank you for taking your time to post your review. We highly appreciate your kind reviews and to know that you enjoyed our facility and hospitality, Your review is motivational as we strive to offer our guests quality services. We have noted your remarks on our location, services, accommodation and our food. We look forward to hosting you... More 

Zurich, Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 8, 2015

Nice clean rooms and good Restaurant. Please try their tilapia fish - simply great! Great Prices. The Swimming pool on 7th flloor is clean and well serviced. 5 mins walk from noisy westlands. Security really good. Taxi waiting outside 24/7

Was this review helpful? Yes
JWKOI21, Front Office at Clarence House Nairobi, responded to this review

Dear Guest, We thank you for taking time out to post your review. It is our joy to read your kind remarks, and to know that you had a refreshing experience during your stay with us. We are happy to note that you greatly enjoyed the service offered and that your expectations were met. we look forward to hosting you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 8, 2014 via mobile

Amazing staff and very helpful. Managers were friendly and alwaays smiling. The hotel is clean and extremely well looked after. The room was clean and fresh and house keeping were polite and nothing was too much trouble. Food in the hotel is Amazing and brought out promptly and the table waiting staff are friendly. I wouldn't stay anywhere else in... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 27, 2014

I stayed at Clarence House from July 20 thru July 28 and had a very bad customer service experience. Managers were very rude and wanted to charge me for stained white towel. They didn't care and even used words like, "use common sense", "your kids are badly behaved if they stained our towels" and they gave me 3 conditions, 1.... More 

Was this review helpful? Yes 3
JWKOI21, Front Office at Clarence House Nairobi, responded to this review

Dear Guest, We thank you for your review. We are greatful for your remarks even though you did not have a great experience with us. Kindly accept our sincere apologies all the way from the top management. We appreciate your comments, and we will be happy to welcome you once again. Kind regards, Josephine Kiboi. More 

Travelers are raving about these Nairobi hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 23, 2014

The customer service was awful! They tryed charging us 1200 shillings for dirty face clothes. Remind u we had 7 ppl staying 4 which were kids. The tub in the bathroom kept clogging and we had to call almost everyday for things the maids didn't bring. (Toilet paper, towels ect.)

Was this review helpful? Yes 2
JWKOI21, Front Office at Clarence House Nairobi, responded to this review

Dear Guest, Thank you for taking your time to share your review on TripAdvisor.We highly value your review. From your review we noted that we did not meet your expectation through our services Kindly accept our sincere apologies straight from the top management with regards to your experiences which may not have been reflective of the high standards that we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 23, 2014

The worst place to stay. Managers have no customer service and are the rudest in the world. They tried charging me for a stained white towel. There tub was clogging every day. They charge 5% for any card you swipe. Please do not use their towels if you don't want to be charged. Towels are not "free".

Was this review helpful? Yes 1
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