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BEST WESTERN PREMIER Nairobi

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Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
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BEST WESTERN PREMIER Nairobi
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183 Reviews from our TripAdvisor Community

Traveler rating
    65
    83
    12
    10
    13
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16
33
15
90
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (46)
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There are newer reviews for BEST WESTERN PREMIER Nairobi
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Centurion, Gauteng
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 2, 2014

This hotel is safe, the staff are friendly, and they have a great gym and pool. I had quite a few video conferences from my room and the internet is really good. I would like to see more variety in food, but overall, this has been a very good hotel.

Was this review helpful? Yes 3
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, We appreciate the comments you have posted on TripAdvisor about our property. Thanks for the all the compliments which will be shared with the team.. In response to guest preferences we have come up with new menus that will soon be operational. Please visit us again in the near future to try them out. Thank you. Kind regards,... More 

Pune
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 25, 2014

I stayed here in second week of March 2014 for one week. The hotel is well located, walking distance from Yaya mall which was an advantage. Break fast was included and was okay, but the menu was same for all 8 days of my stay, so I was fed up and last 3 days ate sparsely. Hotel is bit pricey... More 

Was this review helpful? Yes 1
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for staying with us and sharing your experience with the online world. We have noted your comment on our breakfast and more so when one is staying long. This has been communicated to our Executive Chef for immediate action. Our room rates are very competitive and lower than that of most hotels of the same quality... More 

Cape Town Central, South Africa
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 23, 2014

Stayed in both 101 and 202 and both rooms are modern and well-equiped with large windows on two sides. Would be great to have a two pin plud socket in room but one is available in the bathroom. Pablo's restaurant has great range of dishes though the wines are very pricey for lower end SA wines. A great recently built... More 

Was this review helpful? Yes 2
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Mr. Reid, We appreciate your comments on TripAdvisor about your stay with us. At the reception we have stocked adaptors that assist with any gadgets you may have including the ones with 2 pins. We are happy that you enjoyed dining at the Pablos Restaurant too. Please stay with us again especially when on a business trip as we... More 

Vellore, India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 23, 2014

This is to bring your kind attention that, I was staying in this hotel from 16 - 19 March 2014 in room 210 , sorry to mention that, somebody (may be cleaning boys or staff of this hotel) entered my room duirng my absence, stolen 300 USD and 1000 Indian Rupee from my number locked bag.I have also report this... More 

Was this review helpful? Yes 2
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Dr. Seenivasan, We thank you for staying with us this past week as well as posting your review online. We value all reviews whether positive or negative as they all help us build a positive character for our property. As you have indicated you reported the case to one of our members of staff as you were checking out... More 

dar es salaam
Contributor
15 reviews 15 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 21, 2014

Was in Nairobi on a business trip and stayed at this establishment. Very clean and on my floor I had no disturbances what so ever. Great proximity to the city center and good food were a definite plus. On the last day I forgot my external hard disk and a scarf. The housekeeping staff worked hard to get it to... More 

Was this review helpful? Yes 3
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, We appreciate your feedback aout your recent stay with us. We surely are delighted that you indeed enjoyed your stay. Yes, we always reach out to guests who forget their items behind and do our best to ensure they receive them. We are glad you too received your. Please stay again with us in future as promised. The... More 

Nairobi, Kenya
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 13, 2014

Quite a view from the rooftop restaurant/bar on the 7th floor.A bit pricy but well worth it.My ideal spot for a cool evening when i want to relax and get my thoughts straight.Best Western Premier Nairobi is in a class of its own.

Was this review helpful? Yes 3
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, What a description of your experience of our roof top Mezze Restaurant and Ciroc Lounge! Yes, it is indeed enchanting and we appreciate the fact that you have taken your time to share this witht the online world. Thank you for visiting us and we are glad you have indicated you will be back to refresh yourself. You... More 

Berlin, Germany
Contributor
15 reviews 15 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 10, 2014

We spent couple of nights at Best Western Nairobi during February 2014 between our safari tours and beach holidays. We choose this hotel due to the closeness to the city center and guaranteed quality and the hotel met our expectations. The hotel is situated outside the main city center – which keeps you away from the city noise but it’s... More 

Was this review helpful? Yes
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Lady Agata, Thanks for your online review about your stay with us. We appreciate the compliments and will share them with our members of staff. The loud music from the roof top was stopped immmediately and appropriate action taken to ensure a repeat does not occur. Ever since we have not had a problem with the music. The noise... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 6, 2014

Comfortable, clean. Very good wifi. Nice bar & restaurant. Best thing was the staff - they were so helpful. Nothing too much trouble. Also convenient location. Best view from a gym that I have seen in ages.

Was this review helpful? Yes 2
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for chosing to stay with us. We are delighted you enjoyed every bit of your stay and took time to post your online review. We shall pass the positive compliments to the staff to ensure they maintain the spirit of focusing on every guest need. Please stay with us again when in Nairobi. Thank... More 

Tacoma, WA
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 4, 2014

I stayed here for a week on a business trip and had mixed feelings about the hotel. The hotel itself is really lovely and new. The rooms and hotel were nicely decorated, very clean, and modern. Here's the good bad and ugly about the hotel: The Good: - Very clean and beautiful hotel - Food was very good - Gym... More 

Was this review helpful? Yes 2
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for staying with us and posting your review on TripAdvisor among many other online review sites. We once again apologise for the shortcomings you experienced durin your stay with us. As we indicated to you earlier, corrective action was taken in all the areas you pointed out. We again invite you to come and stay with... More 

Ann Arbor, Michigan
Top Contributor
71 reviews 71 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 23, 2014

We stayed at the Best Western Premier for three nights and we were impressed. The building is very new and modern, the rooms are spacious and comfortable. The staff is friendly and helpful. In addition, there is a restaurant (Pablo's) and a bar (Level). The food is pretty good but the alcoholic beverages are overpriced at the bar compared to... More 

Was this review helpful? Yes
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Sam, Thank you very much for staying with us and following it up with your online review. We are delighted you did enjoy your stay despite the issues you raised about the hot water as well as the loud music. Both cases were sorted on the same weekend you stayed with us and we no longer have the same... More 

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