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BEST WESTERN PREMIER Nairobi

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Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
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BEST WESTERN PREMIER Nairobi
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BEST WESTERN PREMIER Nairobi
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206 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PREMIER Nairobi
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London, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 16, 2014

I stayed at Best Western while in Nairobi for work in early/mid August. I'm not usually a fan of chain hotels but I found the hotel to be clean and comfortable and service to be a very good standard. My room was a good size, my bed very comfortable, and staff were pleasant. Food from the Mezze restaurant is quite... More 

Was this review helpful? Yes 1
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for your online post regarding your experience at our property. That you stayed with us and went on to post your review is surely appreciated. We treat all our guests as family and ensure that weather in good health or well, we go out of our way to make them comfortable. We are happy that you... More 

Orange County, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 6, 2014

We had a confirmed reservation guaranteed by credit card and booked online 7 months before travel.We reconfirmed 2 days prior to travel with Best Western 1 800 line with hotels .com and we had a reply to our email to this hotel that there would not be any problems( we were arriving at midnight).As 2 females having security concerns we... More 

Was this review helpful? Yes 1
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for posting your review online about your experience with us. We apologize for booking you in the nice apartments next to our hotel. Please note that this is not a normal occurrence in our hotel as we ensure we accommodate all guests booked with us. It is only in unlikely circumstances that we out... More 

Frederiksberg, Denmark
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed September 1, 2014

As usual came to my favourite Hotel on 6th August and asked for my usual 5th floor room. Clean rooms as usual but this time round, Thursday and Friday night can be noisy as the roof restaurant is now operating and can be full, so if you are staying at the hotel, just use the downstairs restaurant on these 2... More 

Was this review helpful? Yes
SamsonA184, Rooms Division/Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Imelda, We appreciate your review about our property. Yes, Thursday and Fridays is very busy at our rooftop restaurant which has become very popular. We have noted your comment about the noise levels and will revisit this to ensure all our guests have a peaceful sleep like on any other day. We have stepped up trainings in our restaurants... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 28, 2014

Dear Tripadvisor Community, I am frequent business traveler (Starwood Platinum Member for 3 years) who has stayed over 200 nights in hotels over the last 3 years. I've had laptops stolen before in hotels- but this is by far my worst hotel experience. I implore you avoid this at all costs. I stayed at the Best Western from August 4th... More 

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Mr. Yiming, Thank you for posting online your review about your experience at our property. When you complained about the bed bugs we sealed off your room and brought in fumigation experts who confirmed there were no bed bugs in your room. Please note that our hotel has no bed bugs and we could not verify where you got... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 26, 2014

Needing a breather from the monoxide of Hurlingham, Nairobi traffic, I fell upon this modern uptown jewel of a hotel. Tucked away and yet visible where the Kwality Hotel used to be. Pleasant reception upon my arrival. I am thirsty! Like seriously. Upon asking, where I could sit for a drink, I have the choice of the Zen Garden look-alike... More 

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for your online review. We are happy you came and left satisfied. Please do come again to enjoy the drinks offered at our roof top outlets. This time around order from our Mezze Menu too and I am sure you will leave happier. We hope to see you soon. Thank you. Management. More 

Nairobi, Kenya
Level Contributor
269 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed August 24, 2014

We stayed here for the second time. Prices are relatively high given the small size of the rooms but hotel accommodation seems to be overpriced in Nairobi in general. Service is very good, rooms are clean and well appointed. The superior rooms are tiny and although the deluxe rooms offer slightly more space, rooms still tend to be quite small.... More 

Was this review helpful? Yes
Sam630, Rooms Division/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for staying with us and for taking your time thereafter to post your review online. We value comments from all our guests whether positive or negative. Even though you find our room rates high I assure you they are very competitive and pocket friendly. I careful research in Nairobi would confirm this and you would still... More 

Naivasha
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

I was recommended to Best Western by a friend who does travel booking, my expectations were beyond what i thought. From the reservations, i.e Chris was outstanding in his service from booking us a cab to settling us in our room, the food and the service was also good. Me and my lady were totally impressed with the overall place... More 

Was this review helpful? Yes 1
Sam630, Acting GM at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Sammy, We are delighted you have posted online your review about your excellent experience at our property and shall pass on your compliments to Chris. You are more than welcome to stay with us again as you have promised. We assure you of the same quality service at all times. Thank you. Management More 

Nairobi, Kenya
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 8, 2014

I was checking My Client's at the Hotel after Safari From Masai Mara,what i saw their was Amazing,the place was worm and the Staffs were friendly.From town i only took 15 min to the Hotel.I would Recommend Visitors to Visit the Hotel when they are in Kenya. Although i did not make it to View All the Rooms,Trust me that... More 

Was this review helpful? Yes
Sam630, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for taking your time to post your review online even though you did not stay with us. We are glad you were satisfied that your clients were booked into an amazing hotel with service oriented members of staff. Please make a point of visiting and staying with us the next time you are in... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

Stayed at this hotel for 3 nights as a stopover to my destination and I have to say the service is absolutely brilliant! Cannot fault this hotel in any way. The rooms were clean, quiet and of good size. The breakfast and dinner in Pablos is tasty and really large portions! I spoke with the manager Samson prior to booking... More 

Was this review helpful? Yes 1
Sam630, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Reena, We are indeed delighted you enjoyed your stay with us and got, as you have indicated, 5-star service at a very reasonable price. Thanks too for the compliments to the team. We shall pass this on to them to confirm that their tireless efforts are not in vain. That you shared your experience with the online world is... More 

1 review
5 of 5 stars Reviewed July 12, 2014

I travel a lot for business and have stayed in many hotels in Nairobi. This was by far the best. Staff were excellent (especially the concierge Lazarus) and nothing was too much trouble. Food was good (order extra vegetables as they are excellent) & the gym was great. Roof top terrace is worth a visit but all in all the... More 

Was this review helpful? Yes
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Jeff, We are surely delighted by your online review about your all round experience at our property. Thank you for sharing it with the online audience. Please visit us again when in Nairobi as we have made several improvements since your last visit. Thank you and we hope to see you soon. Kind regards, Management More 

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