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BEST WESTERN PREMIER Nairobi

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Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
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1 room 1 guest
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BEST WESTERN PREMIER Nairobi
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216 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PREMIER Nairobi
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Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 25, 2015

Stayed for 4 nights on a business trip. The hotel has friendly and helpful staff, clean and comfortable rooms, fast reliable wifi, good security, decent food, roof top pool and bar. A nice place to get away from the hustle and bustle of Nairobi.

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Gerry, We are delighted that you chose to stay with us for 4 nights. Thank you for posting online your good experience at our property. It is delightful to note that you enjoyed your stay with us. Please stay with us again when you come to Nairobi for business. Thank you and kind regards, Management. More 

County Durham, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed July 19, 2015

I had to spend an extra week in Nairobi and the hotel staff upgraded me, from a comfortable good-sized room to a more spacious suite on an unsolicited basis without asking, as a means of making me feel less claustrophobic in the hotel. The staff were attentive without being overbearing and were always friendly and helpful. With good food and... More 

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear David, It was indeed a pleasure hosting you in our property and we are glad you left satisfied. Yes, we are very well suited for the business traveler and request that you stay with us again when in Nairobi. Thank you. Management More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed July 19, 2015

Excellent all around - would recommend. Clean, neat, modern, friendly staff, great food! I have stayed here for the past three years that I travel to Kenya and the service and quality has been consistently good, even after being opened for several years.

Review collected in partnership with Best Western

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Myers, We are delighted to read your candid review of our property. Thank you for taking time out of your schedule to post it online. You have stayed with us for three years and we are happy you have found our standards and services consistent. We shall never tire in welcoming you to our property again and again. Thank... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2015

I had a birthday party at the Best Western Premier Nairobi beautiful place and the service was amazing. warm reception from the manager who made sure it was a success and the dedicated staff that were ever smiling, the service was amazing and the food more than enough compared to the numbers i had. GREAT PLACE

Was this review helpful? Yes 1
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Sharon, Thanks for booking your party in our property and sharing your review with the online world. We are happy that we met your expectations and you and your family and friends left a happy people. Please visit us again and next time also book our rooms for a weekend when we offer very special packages for Kenyan residents.... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 14, 2015

Lovely atmosphere and excellent food! Especially must try the lamb chops that are very well marinated. Also a great place to chill after a long day as it is not so hectic and it helps that The staff are always willing to help! Very professional atmosphere.

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Nazia, Thank you very much for patronizing our restaurant. We are glad you enjoyed our food and appreciate the professional service rendered by our members of staff. Please visit us again and also try our rooms over the weekends when we have incredicble offers. Thank you and kind regards, Management. More 

Nairobi, Kenya
1 review
3 of 5 stars Reviewed July 11, 2015

After a long day of fasting.. Took my wife for a meal at the Mezze restaurant. Met and greeted by a manager on glasses , we sat near a warm gas burner. The manager recommended calamari to start ,sharing ,Fillet steak and Lebanese chicken for mains. Food was fantastic and received a good attention from our server ERICK. We will... More 

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Kunta, Thank you very much for your online review. We are delighted that after your long day fasting we ensured that you enjoyed your evening meal. Please visit the Mezzee again and also try the menu in the Pablos restaurant. Over the weekend you could also take advantage of the special discounts offered on accommodation. Please contract Samson (... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 10, 2015

Had dinner and items on the menu missing. Lamb was recommended by the manager. Unfortunately it took almost an hour to be served and was very tough and no mint sauce was served. Good ambience on the roof top

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear John, Thank you very much for visiting us for a meal at our rooftop restaurant- The Mezzee . We have noted your comments and will certainly take corrective action. We certainly value all guest comments as they assist us improve our products as well as services. We apologize where we fell short of your expectations and request that you... More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2015

Me & my friends had a couples dinner at Best western premier Nairobi & the services were awesome ,the warm welcome by the ever smiling hotel staff,the waiters who explained the menu to our satisfaction ,the manager who could always check on us ,just to make sure we are comfortable.It was an awesome experience

Was this review helpful? Yes 1
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Edith, We certainly appreciate your patronage and sharing online your experience in our restaurant. We continually improve on our services and products to ensure that we keep abreast with the ever changing guest demands. Please visit us again and also try our rooms over the weekends when we offer some amazing deals. Thank you. Management. More 

Virginia
1 review
5 of 5 stars Reviewed July 3, 2015

Me and my friend had dinner at Mezze Restaurant at western hotel Nairobi. the service was super, amazing food, the restaurant manager Mr. Erick was Excellence. he guys just explains details about the food like he was the chef, and very professional. and the waiter are also very efficient and effective. looking forward for next time.

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, We very much appreciate your review of our Mezze Restaurant located at our roof top. With all the efforts we have put in to ensure our members of staff provide the best services we are delighted that our guests are increasingly appreciating our restaurants. Please come again and dine with us. Also stay over for the weekend as... More 

Pretoria, Gauteng, South Africa
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 2, 2015

I have to say that I think this is one of the best hotels I have ever stayed at. The room was spacious, clean and comfortable. The staff extremely friendly and helpful. From the security, cleaners, chefs, waiters and management, everyone made me feel at home and welcomed. Breakfast had a nice variety. The hotel gym was also really well... More 

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your positive experience with the online world. We are very pleased we met your expectations, something we strive to achieve with all our guests. Please stay with us again in future when you visit Nairobi. Thank you and kind regards. Management. More 

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