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BEST WESTERN PREMIER Nairobi

4.0 of 5 Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
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Certificate of Excellence 2014
BEST WESTERN PREMIER Nairobi
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BEST WESTERN PREMIER Nairobi
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138 reviews from our community

Traveler rating
    59
    55
    7
    7
    10
See reviews for
14
28
12
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (138)
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    (27)
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    (35)
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    (49)
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    (27)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

My family and I decided to check out the hotel and went to sample the dinner. We wished we had visited to check out the place earlier. The ambiance in the evening is excellent, cool and quiet. You would hardly believe you are near the CBD. The services were so warm. We were served as soon as we sat. The... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Lillian, Thank you for visiting us for dinner with your family. I cannot agree more with you- you should have visited us much earlier especially if you stay within our vicinity. We shall pass the compliment to Emmy and the whole team for a job well done. Please visit us again and also stay with us any of the... More

1 review
4 of 5 stars Reviewed 2 days ago NEW

I was here for dinner 4 days ago with a group of 18 friends. The staff were friendly even prior to the dinner. I was there consistently for about two days before the night for recce and had sufficient assistance from the team. We had a great buffet and majority of my team liked the experience while all liked the... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Mr. Oyuke, We are delighted you booked with us for your dinner with your friends. Yes, we surely have a great and well motivated restaurant team that takes care of every guest need. The chefs too are keen on ensuring that our guests get real value for their money. Please visit us again as promised and also try our... More

London, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 weeks on business and whilst one won't get the 'Out of Africa' experience for pre or post safari it has an efficient and friendly staff. Wifi can be an issue depending on where the room is but I was given a signal booster which solved the issue. The hotel is not situated in an area... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for staying with us for 3 weeks and we are delighted that you had a very good experience in our property. We shall in a few weeks have very good wifi boosters in the very few rooms that at times have an issue with wifi as you have indicated. Walks from the hotel to the nearby... More

Nairobi Region, Kenya
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed 3 weeks ago

I have been to the level 8 bar / restaurant multiple times because of the stunning view, but the view is not worth the very poor service. On two occasions they tried to trick me to pay more, once presenting the most expensive wine on the menu and stating it was the cheapest. The waiters are rude and inattentive -... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for visiting our Level 8 restaurant. Thank you for your review on TripAdvisor. We apologize for the poor service you experienced at Level 8. This is not in any way part of our standard and we clearly understand your sentiments. We humbly request you visit the hotel again and speak to the management who are always... More

1 review
1 of 5 stars Reviewed 3 weeks ago

I will not give a comment on the rooms as I have not stayed here.The food was cold,hurriedly put together and the service was below our expectations. This ruinned our special occasion that night and we left unhappy and dissatisfied. I would not recommend to anyone.

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for dining with us. We appreciate your comments regarding the food as well as the service. It is only through such comments that we get better. Please note that below par performance is not our motto. We are not taking this lightly and have put in place measures to ensure all our guests enjoy their meals... More

Cape Town Central, South Africa
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at the Best Western a number of times and enjoy the modern, clean rooms, friendly staff and good (if a little limited and boring) food. However during the last stay the noise from the rooftop club kept me awake with base noise until 1.30am. They need to make a plan on what is otherwise a solid product.

Was this review helpful? Yes
SamsonA184, Rooms Division Manager / Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for staying with us and posting your review online. We have noted that you enjoyed your stay except for the noise from our roof top lounge as well as the limited choice on the menu. The management has made a decision to stop the music at the rooftop with immediate effect to ensure our guests get... More

Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The restaurant serves deliciously fresh food. I especially loved the barbecued chicken and salad. There's a way they prepare their chicken, which you'll not find in any other restaurant in Nairobi. Their waiters are also very polite and courteous.

Was this review helpful? Yes 1
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for dining in our restaurant and also for taking your time to post a review on your experience. The barbecued chicken is one of our most popular dishes, among many others, because of the special way our chef prepares it. Please dine with us again when in this part of Nairobi. Bring along your friends to... More

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Our room was abit messy when we got back from our safari and on requesting for room service to ask why the room wasn't cleaned that morning and we got a very rude response. It was done but you could tell that it was done hurriedly. Another night we were chased out of the rooftop because it was 11pm and... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for expressing your disappointment with your room cleanliness as well as service at the roof top bar and restaurant during your stay with us. Your review is certainly valuable and will assist us better our services. We indeed apologize for this and want to assure you that this is not part our standard operation. Our rooms... More

Burlington, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel two different times during our recent trip to Kenya. The first time was on the 3rd floor and then again on the 2nd floor. The rooms were very clean and the beds were comfortable. The hotel security is very thorough. Cars are wanded and visually checked and then you walk thru a security point prior... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for staying with us and posting your review about your experience. We value all reviews as they only make us better. We are not a perfect property but we have embarked on a program to improve the hotel's facilities as well as services.This includes the Mezze Restaurant at the roof top as well as... More

Contributor
17 reviews 17 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 19, 2014

Best Western Premier is one of those places that Wows you with their service! Right from the time you enter the hotel till the time you check out, great customer service is one aspect that stands out. It's located very close to Yaya Center and has lots of open space around it, which is a great advantage. The infinity pool... More

Was this review helpful? Yes 1
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for taking your valuable time to let us know of your experience during your stay with us. We have noted the positives as well as the negatives. We have recently changed our Pablos Restaurant menu and will keep changing it to ensure all our guests keep trying the different dishes to avoid monotony. We also have... More

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Additional Information about BEST WESTERN PREMIER Nairobi

Address: Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Number of rooms: 96
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