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BEST WESTERN PREMIER Nairobi

4.0 of 5 Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
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Certificate of Excellence 2014
BEST WESTERN PREMIER Nairobi
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BEST WESTERN PREMIER Nairobi
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144 reviews from our community

Traveler rating
    60
    60
    7
    7
    10
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14
29
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62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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trondheim
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Lovely hotel, and good security. Really good kitchen, but it takes a while from ordering till you get the food - sometimes too long... Nice rooms with comfy beds, I slept really good. And I must say: What a serviceminded staff! They were the best!

Was this review helpful? Yes
Zurich, Switzerland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here several times and find it to be a solid choice for a business hotel. Good service and all needed amenities for corp stay. I would recommend for business. Close to many business locations. rooms good size. safe. comfortable.

Was this review helpful? Yes
SamsonA184, General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Cherie, Thank you very much for repeatedly staying with us and taking your time to post your experience online. We are delighted our property has always met all your needs as a business traveler in Nairobi. Please continue making us your hotel of choice while in Nairobi. Thank you. Management More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Very good location, less traffic and close to a big shopping complex. Great rooms, excellent restaurants and brilliant staff. Beautiful view of nairobi. Prices a bit on the high side, but worth it. Like all great places, it has one witness, manual air conditioning i.e. No remote controls.

Was this review helpful? Yes
SamsonA184, General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Anderson, Thank you very much for taking your precious time to post online your experience in our property. Your comments sum up very well details about our property which is very convenient to both the business as well as the leisure traveler. We have unwavering focus on offering value for money to all our guests. Our prices are carefully... More

Mombasa, Kenya
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel, friendly knowledgeable staff. Nothing was too much trouble for them. Great base for visiting the many interesting places near and far. The food served is a good mix of international with a local flavour. Like Arnie's Terminator "I'll be back!"

Review collected in partnership with Best Western

Was this review helpful? Yes 2
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Danny, Thank you very much for staying with us and following it up by posting your review of your experience at our property. We are very please we met your expectations like we do for many other guests. We shall pass your complements to the team. Please stay with us again in future as promised. Thank you. Management. More

Cape Town, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We visit Nairobi every two weeks for business and always stay at the Best Western. Geoffrey and his team makes us feel very welcome and we enjoy coming back every time. The rooms are spacious and always very clean. The food is delicious and the rooftop restaurant offers a different menu to the ground floor restaurant. It has become our... More

Was this review helpful? Yes 1
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for choosing our property for your away from home stays in Nairobi. We are certainly delighted we have been able to ensure your stay is comfortable every time you stay with us. We provide a very good atmosphere and facilities for the business traveler. Yes, our rooms are among the most comfortable and quiet in Nairobi.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family and I decided to check out the hotel and went to sample the dinner. We wished we had visited to check out the place earlier. The ambiance in the evening is excellent, cool and quiet. You would hardly believe you are near the CBD. The services were so warm. We were served as soon as we sat. The... More

Was this review helpful? Yes 1
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Lillian, Thank you for visiting us for dinner with your family. I cannot agree more with you- you should have visited us much earlier especially if you stay within our vicinity. We shall pass the compliment to Emmy and the whole team for a job well done. Please visit us again and also stay with us any of the... More

1 review
4 of 5 stars Reviewed 4 weeks ago

I was here for dinner 4 days ago with a group of 18 friends. The staff were friendly even prior to the dinner. I was there consistently for about two days before the night for recce and had sufficient assistance from the team. We had a great buffet and majority of my team liked the experience while all liked the... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Mr. Oyuke, We are delighted you booked with us for your dinner with your friends. Yes, we surely have a great and well motivated restaurant team that takes care of every guest need. The chefs too are keen on ensuring that our guests get real value for their money. Please visit us again as promised and also try our... More

London, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 10, 2014

I stayed here for 3 weeks on business and whilst one won't get the 'Out of Africa' experience for pre or post safari it has an efficient and friendly staff. Wifi can be an issue depending on where the room is but I was given a signal booster which solved the issue. The hotel is not situated in an area... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for staying with us for 3 weeks and we are delighted that you had a very good experience in our property. We shall in a few weeks have very good wifi boosters in the very few rooms that at times have an issue with wifi as you have indicated. Walks from the hotel to the nearby... More

Nairobi Region, Kenya
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed October 3, 2014

I have been to the level 8 bar / restaurant multiple times because of the stunning view, but the view is not worth the very poor service. On two occasions they tried to trick me to pay more, once presenting the most expensive wine on the menu and stating it was the cheapest. The waiters are rude and inattentive -... More

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for visiting our Level 8 restaurant. Thank you for your review on TripAdvisor. We apologize for the poor service you experienced at Level 8. This is not in any way part of our standard and we clearly understand your sentiments. We humbly request you visit the hotel again and speak to the management who are always... More

1 review
1 of 5 stars Reviewed September 30, 2014

I will not give a comment on the rooms as I have not stayed here.The food was cold,hurriedly put together and the service was below our expectations. This ruinned our special occasion that night and we left unhappy and dissatisfied. I would not recommend to anyone.

Was this review helpful? Yes
SamsonA184, Rooms Division Manager/ Ag. General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you for dining with us. We appreciate your comments regarding the food as well as the service. It is only through such comments that we get better. Please note that below par performance is not our motto. We are not taking this lightly and have put in place measures to ensure all our guests enjoy their meals... More

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Additional Information about BEST WESTERN PREMIER Nairobi

Address: Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Number of rooms: 96
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