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BEST WESTERN PREMIER Nairobi

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Argwings Kodhek Road | Hurlingham, Nairobi 1939-00606, Kenya
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BEST WESTERN PREMIER Nairobi
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195 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (195)
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    (46)
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Virginia
5 of 5 stars Reviewed 4 days ago NEW

Me and my friend had dinner at Mezze Restaurant at western hotel Nairobi. the service was super, amazing food, the restaurant manager Mr. Erick was Excellence. he guys just explains details about the food like he was the chef, and very professional. and the waiter are also very efficient and effective. looking forward for next time.

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, We very much appreciate your review of our Mezze Restaurant located at our roof top. With all the efforts we have put in to ensure our members of staff provide the best services we are delighted that our guests are increasingly appreciating our restaurants. Please come again and dine with us. Also stay over for the weekend as... More 

Pretoria, Gauteng, South Africa
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have to say that I think this is one of the best hotels I have ever stayed at. The room was spacious, clean and comfortable. The staff extremely friendly and helpful. From the security, cleaners, chefs, waiters and management, everyone made me feel at home and welcomed. Breakfast had a nice variety. The hotel gym was also really well... More 

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your positive experience with the online world. We are very pleased we met your expectations, something we strive to achieve with all our guests. Please stay with us again in future when you visit Nairobi. Thank you and kind regards. Management. More 

Lagos, Nigeria
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Every member of staff had a warm smile. My friends and I checked in very late and the Restaurant was just about closing. Without fuss, we were quickly seated and our orders were taken by two pleasantly warm waiters. The food was good so was the ambiance. A friend had his 50th birthday party at the roof top the next... More 

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Wole, Thank you very much for your compliments to the members of staff. We shall surely share this with them. We are happy that you enjoyed your stay with us and we would like to take this opportunity to request you to stay with us again when in Nairobi. Thank you. Kind regards, Management. More 

1 review
5 of 5 stars Reviewed 1 week ago

Had lunch with family at Best Western. The service was excellent. Geoffry Ole & team made us feel very welcome from the time we made the reservation to the minute we left. Thank you Geoffry. The Meals were great and ambience spot on! Good work Best Western

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Effie, Thank you very much for the complements to our restaurant team. We shall inform them of this. We are happy you enjoyed your meals in our property. We do our best to prepare delicious meals and also offer our guests very good service. Please keep on dining with us whenever you have the chance. Thank you. Kind regards,... More 

Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed in Best Westerns all across the globe. Let's be honest - they are not often 5 stars, but one learns to expect certain levels of standards inherent in running a globally recognized chain. The Best Western Premier Nairobi is theoretically, one of their nicer properties. I stayed there on the night of the 21st of June and... More 

Was this review helpful? Yes 1
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Bryan, Thank you for your review of your stay in our property. We apologize for falling short of your expectations. It is clear you did not get value for your money, something we are eager to correct. We value all comments from all our guests as we are only in business to offer the best a Best Western Premier... More 

Johannesburg, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

One of the highlights of my trips to Nairobi is always staying at Best Western Premier! Samson and his team always make you feel welcome, from the first email requesting availability to the minute you finally leave the hotel. Meals are always top class and the deck on the 7th floor gives a fantastic view into Upper Hill! Even though... More 

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for your candid review of our property. We are delighted to learn that while staying with us you always feel at home away from home in the beautiful balcony room 113. We are glad you always enjoy our food too. Please stay again with us in your next trip to Nairobi. Thank you. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel with my wife for 4 nights and everything was wonderful. We had been warmly welcomed by the Management team and had a delicious lunch prepared by chef Anish. Everybody is friendly and helpful. We will surely be back. Thank you all!

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Roderick, Thank you for staying with us and writing a review of your experience. Yes, we value all our guests and strive to ensure they receive a warm welcome as well as have the best meals possible from our kitchen. As promised please stay with us again when you visit Nairobi. Thank you. Management More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed 2 weeks ago

The GM offered me an additional meal to replace the dinner that I had ordered and was not to my choice and liking. Thank you for that special treatment, you care about your guests. I would recommend this hotel to a the business traveller

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for your review on Tripadvisor regarding your meal experience at our property. Our focus has always been value for money and when we get an impression that our guest feels otherwise we ensure this is corrected and in good time to the guest's satisfaction. Our property indeed provides an ideal location for any business... More 

Oswestry, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two days and after a few days in Mombasa I am pre-booked for a return for another three days. On my first stay the airport pick up worked well, I was satisfied with the room (404) and the w-ifi was reliable and good. However, the bathroom sink was cracked and the shower fittings were broken.so that... More 

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Guest, Thank you very much for your candid review of our property. We take keen interest in all comments our guests make regarding our hotel and so we view your comments seriously. Room 404 was put out of order upon check out to ensure no guest uses it until all facilities are fully operational. We always ensure that all... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a brilliant hotel. The staff are simply lovely, which has made my one-week business stay very enjoyable. The food is good, gym is well equipped, attention to detail in replenishing supplies and fresh water in my room daily is much appreciated, and driver-taxi service has been second to none! Security is also top notch, which has made me... More 

Was this review helpful? Yes
SamsonA184, Deputy General Manager at BEST WESTERN PREMIER Nairobi, responded to this review

Dear Phoebe, Thank you very much for your lovely review of our property. We are delighted you enjoyed your stay. We have noted your suggestion on the size of the water bottle in the rooms and will work out how to implement this. Thank you once more and please stay again with us in future. Kind regards, Management. More 

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