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The Hotel Emerald

Hotel website
12 Woodvale Grove | Krishna Centre Westlands, Nairobi 13839-00800, Kenya
Special Rate
100USD
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1 room 1 guest
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34 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
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  • French first
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    (34)
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    (7)
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    (13)
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    (8)
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Dubai, United Arab Emirates
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The hotel is at good location, it has its own parking though paid and the hotel is on 6th floor, the rooms are clean and nice decorated, few rooms have balcony,front desk is nice and helpful.. the breakfast is average not many options.. price is little high-taxi are available below the hotel.. you have Indian restaurant chowpaty next to hotel... More 

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Addis Ababa, Ethiopia
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed there for a week. I had noted some complaints about noise in previous reviews - which was true around the weekend as there are clubs on the 2nd and 4th floors of the Krishna Centre (the hotel is on the 6th and 7th floor). I was in room 725, which is on the far side, so I may... More 

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Oklahoma
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed there on night Aug. 5, 2015...... Late booking, and saw "misleading" ratings on this site. The staff was pleasant, but the restaurant was very slow with their service, and the location was NOT an area that I would recommend. Food was average..... room was spacious, but old, and could have been cleaner. I would not recommend this hotel for... More 

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Pune, India
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located at the 6th floor, so you have the picturesque view of whole city. The Food is delicious, you will find all sort of Indian food and in much varieties. You can even enjoy the hindi news and movie channels.

Was this review helpful? Yes
Sagar D, Manager at The Hotel Emerald, responded to this review

Dear Mr Abhijtw Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future. More 

Alexandria, Virginia
1 review
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the Emerald four times and will continue to return as it is the hotel of choice while in Nairobi. The hotel is safe with easy access, clean with spacious rooms, some with balconies overlooking the city.

Review collected in partnership with this hotel

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Sagar D, Manager at The Hotel Emerald, responded to this review

It was a pleasure hosting you and we highly appreciate your kind feedback. We are glad you had a memorable stay and enjoyed yourself Thank you for your warm compliments and we all look forward to hosting you again on your next visit thank you. More 

Kampala
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Aside from the noise coming from the clubs at night, this was a great hotel. It's centrally located, has spacious rooms and excellent service without breaking the bank. Food up top is just okay. We will return.

Was this review helpful? Yes
Sagar D, Guest Relations Manager at The Hotel Emerald, responded to this review

Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future. Sincerely . More 

Nairobi, Kenya
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at Hotel Emerald for a night. The rooms are quite spacious but the layout of the room is a bit odd. The room is clean. The bathroom is ok in terms of cleanliness. Had dinner at the restaurant. The food was ok, the portions were adequate. One big dissapointment is the amount of noise that comes from the clubs... More 

Was this review helpful? Yes 1
Sagar D, Guest Relations Manager at The Hotel Emerald, responded to this review

Dear Mr Kybe Thank you for giving us an opportunity to host you . Let me first apologize to you on your experience at our hotel. We always strive to give each guest that special touch and service. We greatly appreciate your comments about aspects of the rooms and breakfast • Please visit us again and experience our improved services... More 

Chandigarh, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2015

The hotel is very well located, its staff is friendly & helpful and the rooms are quite spacious. It is very close to shopping places like Sarit Centre and Nakumatt Ukay. Hotel emerald has a restaurant which serves good buffet breakfast and Ala carte dinner. I have been regularly staying at this Hotel and overall find it to be good.

Was this review helpful? Yes 1
Sagar D, Guest Relations Manager at The Hotel Emerald, responded to this review

Dear Mr Gagan Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future. More 

Kampala, Uganda
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 4, 2015

Comfortable, Affordable cost effective – Excellent service The hotel is situated in westland, the best nightlife location in Nairobi and also very close to the major business centers in town. Rooms are clean and comfortable very well maintained. The Staff is helpful, Attentive, service oriented and very well trained. The Restaurant is excellent - serves Indian, Chinese and Western cuisine.... More 

Was this review helpful? Yes 2
Sagar D, Guest Relations Manager at The Hotel Emerald, responded to this review

Dear Assaf L Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 23, 2015

I had a very pleasant stay during my recent visit to Nairobi. The hotel is centrally located near Westland and Parkland. The rooms are clean and the management takes extra effort in keeping the room mosquito free, the linens and Bath towels are changed every day. The hotel has a very nice Bar for the residents and excellent restaurant catering... More 

Was this review helpful? Yes 1
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