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Gem Suites

State House Crescent | off State House Avenue, Nairobi 00621, Kenya
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Gem Suites
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Ranked #32 of 134 Specialty Lodging in Nairobi
A recent review
4 of 5 stars reviewed 3 weeks ago
theinspectorishere Dakar, Senegal
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13 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dakar, Senegal
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one week in this establishment and found it to be congenial and convenient. It has a gym (with a fitness trainer), a restaurant and a pool. Laundry facilities and services are provided. The apartments are well maintained and serviced on a daily basis. The security is very good and it is generally quiet (except for Sundays when... More 

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Bangalore
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 14, 2014

I stayed here for 3 months, I liked service by cook, hospitable receptionist and with helpful handymen. I stayed in Emerald 10 room, with good view. Good security around the premises. Pool is always clean. Gym is well setup with encouraging instructor. Joe is been helpful during my stay. Steam and sauna both worked good. Thnx for making my stay... More 

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Alexandria, Virginia, USA
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 14, 2014

This is a great place to stay for longer periods. I love the option of self-catering (with a fully equipped kitchen) or going to the restaurant downstairs (which has really excellent food). I like the atmosphere, as some of the guests do stay long-term, so there seems to be a bit more of a community here. The service in both... More 

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed October 28, 2013

The apartments are run meticulously by a team of a professional management and friendly and courteous staff. While the apartments are fully fitted with a kitchen that has everything one would need it is a bonus to have a wonderful restaurant that offer room service within the apartment complex. Quiet, secure and spacious environment in a very convenient location just... More 

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Valentina K, Manager at Gem Suites, responded to this review

Dear Idy, Thank you very much for your wonderful review on your stay with us at Gem Suites. We are very pleased you enjoyed our facilities, and we really appreciate your "terrific" comments regarding our management and staff members. The Gem Suites team is looking forward to having the pleasure of hosting you once more on your next trip to... More 

Cape Town Central, South Africa
2 reviews
5 of 5 stars Reviewed September 19, 2013

Being a consultant who travels a fair amount within Africa, I am used to staying in hotels that have a very similar look and feel in terms of their operations and set up. I was pleasantly surprised when I was booked into Gem Suites. I stayed in a one bedroom serviced and furnished apartment for a week and thoroughly enjoyed... More 

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Valentina K, Manager at Gem Suites, responded to this review

Dear Christian, Thank you for your wonderful review on your stay with us at Gem Suites. We really appreciate your great feedback about our staff, as well as the apartments and the restaurant. The Gem Suites team is looking forward to hosting you again soon on your next trip to Nairobi. With Kind Regards, Valentina More 

Sandton, Gauteng, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 18, 2013

I have had a very goid experience in regards to the way the staff treated me.They will always willing to asisst in requests and make a plan. The food was good at the restaurant and good value for money. Once again the restaurant staff treated you in a good manner. The only issue was that you have to wait for... More 

Review collected in partnership with this hotel

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Valentina K, Manager at Gem Suites, responded to this review

Dear Francois, Thank you very much for your review from your stay with us at Gem Suites. Our team really enjoyed hosting you. We really appreciate your feedback, and we do apologize for the speed of delivery not being up to your expectations at our Restaurant. We promise to improve your experience by the next time you visit us. The... More 

Kampala, Kampala, Uganda
1 review
4 of 5 stars Reviewed September 11, 2013

I have stayed at Gem Suites twice in two months for a total duration of 28 days. Quiet, secure and spacious environment with hospitable staff. I liked the health club facilities, very well, maintained. The breakfast was superb. The food and drinks at the restaurant are quite expensive though, but the location near the city is conducive to pick a... More 

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Valentina K, Manager at Gem Suites, responded to this review

Dear Antoine, We would like to thank you for your feedback and are glad you enjoyed both your stays with us at Gem Suites. Thank you for your kind remarks about our hospitable staff, and our superb breakfast. We look forward to hosting you again at Gem Suites on your next trip to Nairobi. With kind regards, Valentina More 

Caracas
1 review
5 of 5 stars Reviewed September 10, 2013

My stay at Gem Suites was great as I was there for about 1 and a half months! The Breakfast was excellent, timely and with great variety to choose from. Gem Suites had everything I needed; A big, fully furnished, spacious apartment that has 2 bedrooms, 2 bathrooms and 1 guest washroom, kitchen, lounge and dining room that overlooked the... More 

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Valentina K, Manager at Gem Suites, responded to this review

Dear Miguel, Thank you for your great review on your long stay with us at Gem Suites. We are pleased to hear you enjoyed our breakfast, as well as our other facilities and services, and of course our signature Oriental Cocktail! Thank you again and hoping you will give us the pleasure of hosting you once more at Gem Suites... More 

Melbourne, Australia
1 review
2 of 5 stars Reviewed September 3, 2013

I rent a 2BR apartment for 4 nights. First of all, the address is not easy to find but thanks to GoogleMap on the phone and far from any entertainment ! The apartment is not well maintained and the furnitures are quite average. The breakfast is also very average for the price. Don't expect any buffet ! The service was... More 

Review collected in partnership with this hotel

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Valentina K, Manager at Gem Suites, responded to this review

Dear Gilles, We are in receipt of your feedback on your stay with us at Gem Suites. We would like to apologize for the fact that you felt the apartment given to you was not in a good state. We are currently working on this matter, and conducting a full refurbishment on all the apartments at Gem Suites. Unfortunately we... More 

New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 18, 2013

My trip to Nairobi was of 1 full month and the apartment was booked by my company. Although a bit expensive but the location of these apartments is excellent. Being very close to city centre (walking distance) its still quiet from the city's noise pollution. The room service is good and food in ORO Restaurant is really good. Overall my... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Valentina K, Manager at Gem Suites, responded to this review

Thank you for the review and we are glad you loved your stay at Gem Suites while in Nairobi and also the food at our in house restaurant & lounge – Oro. Noted the comments about the wifi and we promise that the next time you come the internet will also be excellent. We look forward to welcoming you again... More 

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