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The Boma Nairobi

Travelers' Choice award winner
Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
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388 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Boma Nairobi
See the most recent reviews
London
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 29, 2014

We stayed here for one night on our arrival in Nairobi. We chose this hotel because of its good location between the international and domestic airports as we had a late arriving flight and very early morning start to catch our safari flight the following day. The staff were very pleasant and polite when we arrived. We had a deluxe... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi Vannairn, Thank you for your review. We are happy that our facilities were of acceptable quality. We hope to engage you on your return visit to understand areas where you felt our prices did represent value for money. Regards Aggrey More 

LONDON
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 27, 2014

This airport is very conveniently located from the JKIA. Only a 20 minute drive away. The hotel itself is very clean, spacious and comfortable. We spent a night here before flying to Zanzibar, so although we did not make use of all the facilities, my review is based upon the convenience and experience of the room/hotel itself. Shower was heavenly,... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Rai1985, Thank you for the review. We appreciate your feedback on the few areas of our service and facilities you managed to utilize. We hope we will get an opportunity to host you again on your return visit from Zanzibar. Regards, Aggrey More 

Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 23, 2014

I had the great pleasure of finally visiting Kenya and also to have had this hotel as my first experience. I will admit that I felt like a king when I was received at the entrance; everyone was smiling and greeting, it felt unrealistic, but it certainly was plain kindness. The restaurant had delicious dishes for all meals, especially the... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Junior G, Thank you very much for your review. We are indeed delighted that our facilities, products and services met your expectations. We hope to see you on your next visit to our beautiful country. Regards, Aggrey More 

Centurion, South Africa
Level Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed October 23, 2014

The Boma Hotel looks beautiful and has a very good reputation in town. I can't comment on the hotel itself, because I only stopped by for an early breakfast ahead of a workshop on this campus. But the restaurant was excellent. What outstanding service from the hostess, Agnes! She made me feel exceptionally welcome, offered dining multiple options (from a... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Phil, Thank you very much for your review. Our Johari team especially Agnes are delighted with your feedback and recognition. The rest of the Boma team is looking forward for the opportunity to showcase their service areas. Regards, Aggrey More 

ADELAIDE
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 22, 2014

We stayed here for one night before commencing our safari. It is convenient to the airport, but we arrived too late for dinner. The rooms are very modern ,but somewhat over furnished - too many tables. Breakfast was average, with the one-person egg station cooking for in-room orders as well as the restaurant - long wait. Wifi was excellent

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

David & Hellen, Thank you for the review. We have taken note of the few areas we were not that impressive and our team will look into them with a view to addressing the shortcomings. Regards, Aggrey More 

Fleet, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 22, 2014

A lovely modern hotel, opened in 2013 and I believe owned by the Red Cross. Very comfortable. Food in restaurant and snack bar excellent with plenty of it. Only about 15-20 minutes from both Nairobi International Airport and Wilson Airport, although it could take much longer at rush hours. Ask the hotel for advice. Would certainly stay here again.

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi Wendy, Thank you for your review. We appreciate your feedback as it motivates the team to do even more for the comfort of our guests and other customers. Regards, Aggrey. More 

United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 18, 2014

Our tour company had booked us a room at the Boma not there usual hotel they stated but we found the room clean and comfortable the only observation I would make is that there was NO milk in the room for tea and not all people drink there tea black staff very friendly and helpful Shame we were not staying... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi Cruiser 86, Thank you for your review. We have noted of the lapse in the provision of milk in the room and corrective action has been taken. We look forward to your next stopover. Regards, Aggrey More 

Great Missenden, United Kingdom
Level Contributor
275 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed October 18, 2014

We came here for a meal and to kill time between an internal and an international flight back to London leaving at 23.50. Good food, and well presented by Linet our waitress.I had a burger and chips cooked to perfection and my wife had a gourmet pizza - both of which we would have again. Only downside was the white... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Brewersfriend, Thank you for your review. Our food and beverage team hang their heads in shame for failing to compliment the perfect meals with a wine of your choice and promise to serve you a better wine on our account on your next visit. Thank you Aggrey More 

New Delhi, India
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed October 15, 2014

We chose Boma purely based out of tripadvisor ratings and internet research, and we were not disappointed. The check-in took time, but it was worth it. We were upgraded to a suite, and it was a spacious VERY spacious set of rooms most spectacular. The in-room service, swimming pool and restaurants are as you would expect from a standard five... More 

Was this review helpful? Yes 1
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi sanjoyg, Thank you for your review. We are happy that we managed to recover from the initial set back at check in and ended up delivering service to your expectations. The front office team has also re-looked at what caused the hitch at check in and cannot wait for your return to demonstrate. Regards, Aggrey More 

Chapala, Mexico
Level Contributor
191 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
5 of 5 stars Reviewed October 14, 2014

This was an outstanding hotel. It is outside of the central downtown and takes anywhere from 15 minutes to one hour ( downtown Nairobi traffic is horrible) to get to the business section of the city. We arrived at 2:30 AM and were efficiently brought to our rooms. Spacious and comfortable. We had a choice of queen or two double... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Bwphd, Thank you for your review. We are glad the team demonstrated once more our virtues of honesty and flexibility during your stay. We have also taken note of the challenges with the shower cubicle and we will endeavor to rectify it. Regards Aggrey. More 

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