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The Boma Nairobi

Travelers' Choice award winner
5.0 of 5
Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
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The Boma Nairobi
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351 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Boma Nairobi
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ADELAIDE
Top Contributor
65 reviews 65 reviews
46 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 22, 2014

We stayed here for one night before commencing our safari. It is convenient to the airport, but we arrived too late for dinner. The rooms are very modern ,but somewhat over furnished - too many tables. Breakfast was average, with the one-person egg station cooking for in-room orders as well as the restaurant - long wait. Wifi was excellent

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

David & Hellen, Thank you for the review. We have taken note of the few areas we were not that impressive and our team will look into them with a view to addressing the shortcomings. Regards, Aggrey More 

Fleet, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 22, 2014

A lovely modern hotel, opened in 2013 and I believe owned by the Red Cross. Very comfortable. Food in restaurant and snack bar excellent with plenty of it. Only about 15-20 minutes from both Nairobi International Airport and Wilson Airport, although it could take much longer at rush hours. Ask the hotel for advice. Would certainly stay here again.

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi Wendy, Thank you for your review. We appreciate your feedback as it motivates the team to do even more for the comfort of our guests and other customers. Regards, Aggrey. More 

United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2014

Our tour company had booked us a room at the Boma not there usual hotel they stated but we found the room clean and comfortable the only observation I would make is that there was NO milk in the room for tea and not all people drink there tea black staff very friendly and helpful Shame we were not staying... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi Cruiser 86, Thank you for your review. We have noted of the lapse in the provision of milk in the room and corrective action has been taken. We look forward to your next stopover. Regards, Aggrey More 

Great Missenden, United Kingdom
Top Contributor
263 reviews 263 reviews
96 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed October 18, 2014

We came here for a meal and to kill time between an internal and an international flight back to London leaving at 23.50. Good food, and well presented by Linet our waitress.I had a burger and chips cooked to perfection and my wife had a gourmet pizza - both of which we would have again. Only downside was the white... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Brewersfriend, Thank you for your review. Our food and beverage team hang their heads in shame for failing to compliment the perfect meals with a wine of your choice and promise to serve you a better wine on our account on your next visit. Thank you Aggrey More 

New Delhi, India
Contributor
18 reviews 18 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 15, 2014

We chose Boma purely based out of tripadvisor ratings and internet research, and we were not disappointed. The check-in took time, but it was worth it. We were upgraded to a suite, and it was a spacious VERY spacious set of rooms most spectacular. The in-room service, swimming pool and restaurants are as you would expect from a standard five... More 

Was this review helpful? Yes 1
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi sanjoyg, Thank you for your review. We are happy that we managed to recover from the initial set back at check in and ended up delivering service to your expectations. The front office team has also re-looked at what caused the hitch at check in and cannot wait for your return to demonstrate. Regards, Aggrey More 

Chapala, Mexico
Top Contributor
188 reviews 188 reviews
64 hotel reviews
228 helpful votes 228 helpful votes
5 of 5 stars Reviewed October 14, 2014

This was an outstanding hotel. It is outside of the central downtown and takes anywhere from 15 minutes to one hour ( downtown Nairobi traffic is horrible) to get to the business section of the city. We arrived at 2:30 AM and were efficiently brought to our rooms. Spacious and comfortable. We had a choice of queen or two double... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Bwphd, Thank you for your review. We are glad the team demonstrated once more our virtues of honesty and flexibility during your stay. We have also taken note of the challenges with the shower cubicle and we will endeavor to rectify it. Regards Aggrey. More 

Watamu, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 10, 2014

Secure hotel .. Wonderful caring staff .. Nothing is to much trouble .. Clean comfy spacious rooms . Easy access from airport . Close to capital Center ( shopping and a fab Indian restaurant ) meet and greet at airport . A very good hotel would highly recommend .

Review collected in partnership with this hotel

Was this review helpful? Yes 2
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello 55ta, Thank you for the review. We appreciate your feedback and commendation and hope that you will honor us with a repeat visit on your next trip to Nairobi. Regards, Aggrey More 

2 reviews
5 of 5 stars Reviewed October 7, 2014

You could not ask for better service. The staff was exceptionally attentive and caring. The room was large and very comfortable. A large selection at breakfast and they would even deliver coffee or tea to your room at 5am.

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi TW, Thank you for your review. We appreciate your feedback as it motivates the team to do more for the comfort of our guests. Regards, Aggrey More 

Cairns Region, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed October 4, 2014

Last month our family of four had an excellent night at the Boma Hotel, in 2 double bedrooms, with a connecting door between them, which made a very spacious area. We had just experienced around 38 hours travelling so it must have been pretty good for us to even notice! Stylish, comfortable, pleasant surroundings, excellent service and one of the... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Belinda, Thank you for your review. We are happy to have provided appropriate facilities and service for the needed respite after the grueling journey to Kenya. We look forward to your return visit. Regards, Aggrey More 

Plattsburgh
Top Contributor
59 reviews 59 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 1, 2014

We stayed at the Boma Hotel after our African Safari. We were quite impressed with the beauty, not to mention the SIZE of our room! The hotel is located not too far from Wilson Airport and we were treated exceptionally well by Angelina and staff! She mentioned we were on the same floor as the Presidential Suite and our room... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Cathy, Thank you for your review. Angelina and her colleagues are excited that they made noteworthy arrangements for you. I hope it was the same with everybody else in your party. See you soon at the Boma! Regards, Aggrey More 

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