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The Boma Nairobi

Travelers' Choice award winner
Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
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Best prices for: 1 room 1 guest
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The Boma Nairobi
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The Boma Nairobi
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The Boma Nairobi
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360 reviews from our community

Traveler rating
    221
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    23
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Boma Nairobi
See the most recent reviews
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 15, 2013

I stayed only 1 night on my way to Maasai Mara. I requested airport transfer in advance via email and received response very promptly (charge $USD15 per person). The hotel's driver did wait for me at the airport until I got out which involved some delay due to bags arriving late. Check-in was very efficient. All staff are very friendly... More 

Was this review helpful? Yes 2
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hi Ioan, Thank you very much for the review. Our team is exited that they contributed to a memorable Kenyan experience for you. We look forward to your next visit to Kenya and hope that we will remain in your itinerary. Regards, Aggrey More 

Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 14, 2013

I thoroughly recommend the Boma Hotel. Friendly, professional staff, clean rooms, comfy beds, lovely swimming pool and a welcoming atmosphere greeted us. I was concerned the hotel may not provide good vegetarian dishes after reading an older review, but they have changed their menu to include many vegetarian options. Room service meals are very good too. We are looking forward... More 

Was this review helpful? Yes
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hi Nnovalane, Thank you for recommending our hotel. We take customer feedback seriously and we continuously tailor our offering to suit their needs. See you in October! Regards Aggrey More 

Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 11, 2013

The boma offers luxurious services at all times. The stay there was nice, I enjoyed the well maintained rooms, the level of cleanliness is good, friendly staff and good diet.This hotel is well located near the airport, the stay was awesome! We would have wished to stay longer if we had time. The lighting and security is excellent. The beds... More 

Was this review helpful? Yes
Aggrey B, General Manager at The Boma Nairobi, responded to this review

HI africajoy, Thank you very much for your review. We appreciate all the feedback we receive from our customers as they encourage and motivate us to maintain consistency or raise our game where we fall short of expectation. Thank you and see you soon at The Boma. Aggrey More 

1 review
5 of 5 stars Reviewed September 8, 2013 via mobile

My boyfriend and I had the pleasure of staying at The Boma for a night which we thoroughly enjoyed. All the staff we dealt with offered service with a smile and were all very helpful. The ambience was delightful. The room was superb and the food was great. The only niggle was water leaking out of the shower cubicle. We're... More 

Was this review helpful? Yes
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hello WW, We are delighted that you enjoyed yourselves and hope that we will continue being part of your travel plans to our country. We have noted the challenge you faced in the shower cubicle and our team has already rectified it. We do not consider both of you as being picky since such observations help our team to pay... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 8, 2013

When our family of 10 had our British Air flight cancelled due to to the airport fire,we had to spend the next 5 days at the Boma Hotel. BA's customer service was totally non-existent;they hung up on us and would not let us into their reservation office. The Boma Hotel and their excellent staff was like a light in the... More 

Was this review helpful? Yes 2
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hal & Richardson, Thank you for your feedback. We are just relieved that you found comfort in our hotel considering the inconvenience and uncertainty over your travel. We have all applauded George and John for making you feel at home in our Boma. Regards, Aggrey More 

Antrim, United Kingdom
Top Contributor
187 reviews 187 reviews
37 hotel reviews
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed September 8, 2013

We arrived late one evening and had to leave early next morning to start our safari. We would have loved to stay longer as this was an absolutely lovely hotel. Very handy from the airport, on south side of Nairobi. We had room 2508, on fifth floor. Large quiet room, spotless white sheets, huge comfy bed, slippers and robes supplied,... More 

Was this review helpful? Yes 1
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hi Annie, Thank you very much for the review. Our team is elated that they succeeded in making your short stay memorable. We hope that your travels will lead you back to the Boma soon. Enjoy the rest of your safari. Regards, Aggrey More 

Boston, Massachusetts
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 6, 2013

Comfortable bed. A great breakfast each morning. Other reviewers mentioned a problem with not having hot water in the shower. From experience, I just let the water run for a bit and it was fine. I paid $200 a night for a large single. Expensive, but worth it considering the options. The only issue I had was that the bathroom... More 

Was this review helpful? Yes
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hi Xosgul, Thank you for your feedback. We have noted your reservations about the frosted glass. As a listening hotel, we will look at the possibility of blacking out some rooms on each floor for customers who might be uncomfortable with the design. Regards, Aggrey More 

Manama, Bahrain
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 4, 2013

A lovely, modern, new hotel and in many ways an oasis of calm in the middle of Nairobi - or at least it would be if it was in the middle of Nairobi! It's handy for the airport but not much good if you want to explore downtown and/or have a fun night out. Yes the hotel can provide a... More 

Was this review helpful? Yes 1
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hi Jeremy P, Thank you for your feedback about our hotel. Our team is encouraged for recognizing them and they have promised to work even harder on the minus points to make your next stay perfect. Regards Aggrey More 

Nicosia, Cyprus
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 4, 2013

This hotel, open for under a year, is beautifully decorated and creatively and functionally designed. The room was comfortable and with full amenities. Wifi was easily accessed. The breakfast in the dining room was excellent with full buffet and egg station. The servers were very attentive. The reception staff were helpful and efficient.

Was this review helpful? Yes
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hi Cyprusdean, Thank you for sharing your views about our hotel and service. Our team is quite motivated by your kind words and we hope you will find the same consistency on your return visit. Regards, Aggrey More 

Richardson, Texas
1 review
5 of 5 stars Reviewed August 31, 2013

We couldn't get home, but this hotel made us feel at home!! Due to the fire at the Nairobi airport, we were stranded at this hotel. I can not tell you how nice, accommodating, sincere, that the whole staff was!! They genuinely felt sorry for us! I must say that the "one" employee that stood out to me was the... More 

Was this review helpful? Yes
Aggrey B, General Manager at The Boma Nairobi, responded to this review

Hello Lisa, I hope you have put behind the nightmare caused by the fire incident at the airport. We understanding the inconvenience and frustration of not knowing when you will actual get on the plane. We are however happy that the team was able to ease that anxiety, especially George. We have recognizing for being the perfect host. Thank you... More 

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