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The Boma Nairobi

#7 of 145 Hotels in Nairobi
Certificate of Excellence
Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
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1 room 1 adult
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The Boma Nairobi
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480 Reviews from our TripAdvisor Community

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There are newer reviews for The Boma Nairobi
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 27, 2015

The rooms are great and clean..with great conditions. altought, the rest of the service lacks a little bit. on our last day, the main restaurant served us very badly. the wine took 20min to get to the table (and the bottle was hot), the mis-en-place was not done...the food was regular...and the employees didn't asked us neither for dessert or... More 

Helpful?
4 Thank Bruno S
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi Bruno, Thank you for your review. We regret that our F&B service was an anticlimax for what could have been a great experience at Boma. The team is disappointed for getting such basics of service wrong and has taken responsibility for making up to you anytime you are in our neighborhood. Thank you Aggrey More 

Byron, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 18, 2015

Our Kenyan Airways flight was cancelled so they put us in the hotel for the day until the next flight. I was expecting a sub-standard hotel, but props to both Kenyan Airways and Boma Inn for an excellent experience in customer service. The hotel was incredible and the staff went above and beyond for what could have been a really... More 

Helpful?
2 Thank Lauren W
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Lauren, Thank you for your feedback. We appreciate your feedback and thank Kenya Airways for introducing you to our facilities. We hope to be on your itinerary during your subsequent visits to our city. Regards Aggrey More 

Nairobi, Kenya
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 17, 2015 via mobile

I have visited the Boma several times and the facility is good for hosting conferences and meetings. Accessibility, staff professionalism and friendliness, equipment, snacks, lunch... it's all there in the package. Beyond this is the knowledge that the revenue earned by this hotel ends up supporting the mission of the Red Cross. One can be assured that in a way... More 

Helpful?
Thank Wangari M
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi Wangari M, Thank you for your review. We appreciate the feedback and hope that you will consider us should you need seminar facilities. Regards Aggrey More 

Helsinki, Finland
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 9, 2015

I chose this hotel due to its convenient location close to both the Jomo Kenyatta and Wilson Airports - an important consideration if you are visiting Nairobi simply as a base for safaris. The hotel itself is modern and luxurious. The room we stayed it was large, comfortable and quiet. It had both a bath as well as a shower.... More 

Helpful?
1 Thank cheetah80
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello cheetah80, Thank you for your review. Our team took note of the areas where we were less than impressive and corrective action has since been taken to address the shortcomings. We hope you will confirm this on your return visit. Regards Aggrey More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 7, 2015

The hotel edifice and interior decor were excellent and promised much. Given that this was a relatively new 5-star establishment, our expectations were sky-high. However, our problems started at check-in when we found out that our reservation had been cancelled as the reservations clerk had booked us in a day prior to when we were to arrive. Nevertheless, with a... More 

Helpful?
1 Thank alphatraveller2015
AggreyB, Manager at The Boma Nairobi, responded to this review

Good day alphatraveller2015, Thank you for your review. We appreciate your candid feedback on the service you received at our facility during your recent stay. We shudder to imagine that a guest can receive such cold and impersonal service at our facility and I unreservedly apologize for that. Leaders of the various sections are drilling down to identify the staffs... More 

Napa
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 1, 2015

Stayed here one night on way to safari in Maasai Mara; beautiful hotel w/lovely public areas. Staff couldn't have been nicer. However, lovely our room was ( it was quite large and well furnished w/a nice view), it could not make up for the absolute lack of light in the bathroom (I mean, it was dark!) and no hot water.... More 

Helpful?
Thank Neverhome2013
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Neverhome2013, Thank you for your review. We appreciate the feedback and will endeavor to rectify the areas where we fell short especially the poor lighting and diner. Thank you Aggrey. More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed March 28, 2015

From the lobby to the rooms, you can feel attention to detail. The staff were friendly, professional and helpful. My request for a quiet room was honored. There was a slight glitch connecting my laptop to the AV system. However, my stay was extended by 8 hours to enable me to complete my work! Awesome :)

Helpful?
Thank Kimunya
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Kimunya Thank you for your review. We appreciate the feedback and the team is motivated to do more for the comfort of our guests. We have noted that you had a glitch with your laptop and hope that our ICT team responded and resolved it. Thank you and see you soon. Aggrey. More 

Tallinn, Estonia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

Spent 1 night only before heading on to Maasai Mara. The service was efficient and room was large and nice, with a separate shower and bathtub. Breakfast was very good. Transfers to and from the aiport were short and easy. Overall good experience!

Helpful?
3 Thank Bramamore
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Bramamore, Thank you very much for your review. We appreciate your feedback and hope that we were true good omens and have set a positive tone for the rest of your safari. See you are the tails end of your tour of Kenya. Regards Aggrey More 

Vladivostok
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 20, 2015

The wi-fi is a joke: never lasts more than a few minutes without dropping the line. Very frustrating when trying to work. Also, lucky the weather was quite warm, because that made the cold shower less painful. Water only started warming up when I had finished my ablutions. Not good for a hotel that is definitely not cheap. I have... More 

Helpful?
1 Thank BrozlikM
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello BrozlikM, Thank you for your review. We know how irritating it can be to re-live a bad experience and we regret for putting you through it once again. We are gutted by your feedback as it seems like our system of managing our guests failed. At the beginning of our operations, we had all the challenges you have mentioned;... More 

Kericho, Kenya
1 review
5 of 5 stars Reviewed March 19, 2015

Had an excellent one week stay without an incidence. The place to be out of the city. Being out of the city makes it an ideal place for doing business meetings. Their several restaurants and health clubs gives one wide array for selection and a good day to wind up a busy day

Helpful?
Thank Ngetich
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Ng’etich, Thank you very much for the review. We are happy you had a pleasant stay with us and hope that you will retain Boma as your accommodation partner while in Nairobi. Please visit our branch in Eldoret – Boma inn Eldoret located in Elgon view for a dose of the same goodness. Regards Aggrey More 

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