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The Boma Nairobi

Travelers' Choice award winner
Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
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1 room 1 guest
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The Boma Nairobi
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426 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Boma Nairobi
See the most recent reviews
Charlottetown, PEI
Level Contributor
307 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed January 8, 2015 via mobile

Stayed at this lovely hotel for only one night before leaving for our safari. Great pool area. Ate at Tembo (a La carte) rather than buffet at other hotel restaurant. Room very comfortable conducive to a great night sleep. Staff was friendly and professional.

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi HappyCanadian13, Thank you for the review. We hope your stay with us set the tone for a great voyage. We hope we will be your last port of call as you wind down your tour. Thank you Aggrey More 

1 review
5 of 5 stars Reviewed January 1, 2015

I traveled with my husband to rest a bit and rest is what we had. The pick up from the airport was efficient. The room was a home away from home and the food top notch. The customer service was very efficient. We will definitely go back there when I'm Nairobi.

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Agatha E, Thank you for your review. We are excited that the team at Boma hotel provided you with peaceful environment and matching service you needed to rejuvenate. We hope we will continue being your preferred venue whenever you need rest and recreation. Regards, Aggrey More 

Oakley, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 31, 2014

We stayed 1 night before starting and 1 night after finishing our safari. The hotel is close to the airport, is very modern, clean, well run. Food is good with a choice of a few places to eat. Rooms are typically modern with all facilities including WiFi. The room we had on the first night 8th floor number 7 overlooked... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello HuwWaters, Thank you for your review. We are happy to have had an opportunity to host you again after the discomfort of the first night. We hope we will remain on your itinerary should you find yourself in our part of Kenya. Regards, Aggrey More 

Reading, Massachusetts
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 26, 2014

We had a group of 11 and stayed their pre/post our Safari. Pro's: clean, safe, good quality rooms, good business center with Wifi, Restaurant was also good, 15 min to the Airport. Con's: service was only OK, at least 2 of our rooms had trouble with the water ( I had only Boiling water, they had only cold), no real... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Darren, Thank you for your review. We have noted the challenges your group had with water regulation and our technical team has subsequently addressed them. We you will confirm this on your return trip. Thank you Aggrey More 

Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed December 22, 2014

We stayed at the Boma before and after a safari to Masai Mara. Everyone was great. The airlines had lost my luggage and the front desk staff went out of their way to help track it down and take care of it while we were on safari. Our rooms were very nice and clean. The breakfast was very good and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi traveler1075, Thank you for your review. We are happy that you and your grandkids enjoyed your stay with us. We hope to always feature on your family's safari itinerary. Thank you and Merry Christmas. Aggrey More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed December 16, 2014

We arrived late evening from London and was greeted warmly by reception and porter staff. Our room was fine and had all we needed. A wide range of food was available at breakfast and all staff were polite and did their very best to meet all our needs. We would recommend this hotel to anyone who was staying in Nairobi.

Review collected in partnership with this hotel

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello Colin, Thank you for your review. We are glad we met your expectations and we hope to host you once again on your return visit to Nairobi. Regards, Aggrey More 

New York, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 12, 2014

I will not recommend this hotel. I booked it on line and was disappointed. Internet was not working and no phone lines were working. My office had to call me and could not reach me coz none of the lines were working.nthe first night on a Thursday night, there was a party the entire night and guests could not sleep... More 

Was this review helpful? Yes 2
AggreyB, Manager at The Boma Nairobi, responded to this review

Hi Josiane, Thank you for your review. We are equally disappointed that we did not live up to our own expectations of being an oasis in an otherwise chaotic city. We regret the poor service you received and would like to make it up to you. Please let us know the most suitable and acceptable way for us to do... More 

Kent
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed December 7, 2014

Now my husband and I aren't huge travellers, but we have stayed in some great hotels in the UK and Europe, and the boma is by far the best we have ever stayed in. We arrived after a trip to the Maasai Mara on Friday 5th, and were treated by the very friendly and cheerful front of house team who... More 

Was this review helpful? Yes 1
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello lottie-jo, Thank you for your review. Our team is overwhelmed by your kind remarks. The team is motivated to put in even more effort in ensuring that all our guests get nothing less. Regards, Aggrey More 

Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 2, 2014

We stayed at this hotel for one night after arriving in Nairobi before heading out on a safari trip. We arranged an airport pick up, but our flight was significantly delayed. I emailed the hotel, but did not expect that they would be able to change the arrangements. After more than 24 hours travel, we were absolutely thrilled to see... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Nicole M, Thank you for your review. We appreciate your detailed feedback as it is through our customers’ eyes that we can confirm we are on the right track in service delivery. Regards Aggrey More 

Nairobi, Kenya
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

Went for a nice family outing there, we dined at the Johazi restaurant. Has a nice tranquil ambience to it. Ordered pork chops with polenta as the main course, wasn't particularly well seasoned but was nicely tender and juicy. The chocolate mousse for dessert was the clincher though. The efficient and friendly service deserve some plaudits for their considerate and... More 

Was this review helpful? Yes
AggreyB, Manager at The Boma Nairobi, responded to this review

Hello MrRicoSlick, Thank you for your review. Our service team at Johari appreciates and are motivated by your kind remarks. They are determined to maintain the consistency and hope you will give them an opportunity to serve you and your family soon. Thank you Aggrey More 

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