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All 106 Nairobi hotels

Reata Serviced Apartments

Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya
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Reata Serviced Apartments
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Ranked #10 of 106 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed March 30, 2014
Toothist New York
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43 reviews from our community

Traveler rating
    26
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    1
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4
9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Reata Serviced Apartments
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New York
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed March 30, 2014

So it took me a while to sit down and write this, but I had to say a few things about my third stay at my favorite place in Nairobi! The high standards of maintenance continue to impress. Some repairs were being made to the stairs when I was there in August 2013. All areas were impeccably clean. Fresh flowers... More

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Toothist Thank you so much for your review. Our team is delighted that you enjoyed your stay at Reata. We have noted your concerns and we are in the process of addressing them permanently. We endeavor to provide all round customer satisfaction. So for the mattress kindly share with us your specification and we will make sure we have... More

Kabul
1 review
4 of 5 stars Reviewed March 27, 2014

Very nice little apartment, close to the city center, good kitchen though could need some training when I was asking for butter to my breakfast I got margarine only, hot water system in the shower was not good I was always joggling not to get cold or not to be burned.

Review collected in partnership with this hotel

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Peter, Thank you very much for your review dated 27th March 2014. We appreciate so much your valuable feedback.We have taken note of all the points raised and we promise to make significant changes so that we can keep improving our customer experience. We provide margarine because some clients do not like animal products. We will be providing a... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2014

These apartments are large, clean and modern. They are away from the main tourist area but I stayed on business and they were perfect. The staff are very helpful and service is always with a smile. There is a restaurant where the food is good. Can arrange Airport transfers, in fact they arranged a safari for my colleagues.

Was this review helpful? Yes 1
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Stuart C Thank you so much for your reviews on Reata Serviced Apartments. We are extremely delighted that you enjoyed your stay with us. We are pleased that we met your expectations. Our commitment and values is to exceed guest expectations. Kind Regards Michael K General Manager- Reata Serviced Apartments. More

wallington England
Top Contributor
101 reviews 101 reviews
75 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed February 9, 2014

I stayed here for one night before starting an overland tour from a hotel just around the corner,which got horrific reviews, so did not want to stay there, and I was very glad I did. The room was spacious and very clean and comfortable. The staff were lovely, and thanks so much to Elizabeth who was wonderful, and arranged my... More

Was this review helpful? Yes 1
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Dowse, Thank you for your review. We appreciate your feedback as it enables us to continuously align our products and services to exceed guests expectation. It was a great pleasure hosting you and look forward to welcoming you. Kind Regards Michael K. General Manager- Reata Serviced Apartments. More

Kampala, Uganda
1 review
5 of 5 stars Reviewed December 13, 2013

We enjoyed our stay at Reata. It was a beautiful, clean and private place with excellent service. The amenities were unique and great. It is located in a serene environment. We got real value for our money.

Review collected in partnership with this hotel

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Sylvia Thank you so much for your review. We are delighted that you enjoyed your stay with us and also happy that we met your expectations. Thank you for choosing Reata to be your home away from home. We do look forward to welcome you back. Kind Regards Michael K- General Manager Reata Serviced Apartments. More

Manama, Bahrain
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2013

I have stayed at Reata Apartments many times but never got round to write a review. I highly recommend staying at this place. Very cosy, secure and amazing warm attitude of the staff including Elizabeth at the reception :-) It's also a serviced apartment with a choice of room service for guests who don't want to use the kitchen facilities.... More

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Allure Thank you for taking time to write your review dated 4th December 2013. Thank you also for giving us the priviledge of being your home in Nairobi. We are delighted that you have always enjoyed your stay with us and look forward to welcoming you back again. King Regard Michael K-General Manager Reata Serviced Apartments. More

tibau de sul
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 24, 2013

I stayed there a couple of nights when arriving for the first time in Kenya and Nairobi. It's nice to have a quiet place home away from the city dirt and hustle and bustle.,I would recommend it. The only thing I could say is it is a little pricey .

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Darren, Thank you for recently staying with us. We hope you had a pleasant onward journey and that we will have the opportunity to welcome you back again. Thank you for choosing Reata to be your home away from home. Kind Regards Michael K- General Manager Reata Serviced Apartments. More

London, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 21, 2013

I have stayed in many apartment / hotels in Nairobi and have just found the Reata. At check in the receptionist dealt with the formalities swiftly and within a few minutes i was in the sumptuous comfort of the quiet and peaceful apartment, at the back of the block.This place is spotlessly clean with a satellite TV, in the living... More

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Martin Thank you so much for your review on Reata Serviced Apartments. We are extremely delighted that you enjoyed your stay with us. We are pleased that we met your expectations. Our Commitment and values is to exceed guest expectations. We look forward to welcoming you back. Kind Regards Michael K-General Manager Reata Serviced Apartments. More

London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

Great value for money accommodation with a lovely restaurant or choice of room service at no extra charge. The food was very good, the staff were extremely helpful and friendly and the room was spacious. Would definitely stay again when I'm next in Nairobi.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Johannesburg, South Africa
1 review
5 of 5 stars Reviewed November 10, 2013

Easy going staff, comfortable room as well as the kitchen; Short distance to the center of the city; Nice food in the canteen with reasonable price; Not to forget, a mini gym is helpful. Generally is excellent.

Review collected in partnership with this hotel

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Additional Information about Reata Serviced Apartments

Address: Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 29
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