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Reata Serviced Apartments

#10 of 124 Hotels in Nairobi
Certificate of Excellence
Hotel website
Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya
Reata Serviced Apartments
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49 reviews from our community

Traveler rating
    31
    17
    0
    0
    1
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4
10
10
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Reata Serviced Apartments
See the most recent reviews
Dar es Salaam, Tanzania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 31, 2014

Stayed a couple of times, and will keep going back. The location is great, breakfast is good and most of all, the apartments are kept very clean. The CBD is very accessible and so are most of the malls and some good restaurants. The area is serene and despite being next to the road, there isn't too much traffic, hence... More 

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Steve K Thank you for your review. We are happy that you enjoyed your stay. Our commitment and values is to exceed customers expectation. Thank you for choosing Reata Serviced Apartments as your home away from home. We look forward to welcome you back. Kind Regards Michael K General Manager- Reata Serviced Apartments More 

Ahaus, Deutschland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 18, 2014

The Serviced Apartments are a very nice place to stay. The apartments are fully equipped, so you can cook your own meals. But the food in the restaurant is great, so do not miss it. Staff is very friendly and helpfull. I would always come back and stay here. Perfect!

Was this review helpful? Yes 1
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Stegemann Thank you for your review dated 18th May 2014. We were glad that you had a memorable stay with us and enjoyed our hospitality and food at our Bamboo restaurant. It was a pleasure to host you and look forward to your return visit. Kind Regards Michael K General Manager- Reata Serviced Apartments More 

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

Stayed for a week on business with the usual moving targets of such a trip. The Reata became a second home from home. I stayed in a one bedroom apartment that was well appointed and clean. The Reata is a personal place with attention to detail and is walking distance to the city centre. The tv worked OK and the... More 

Review collected in partnership with this hotel

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear RTW999 We appreciate the time taken to give us your feedback It is such a pleasure to read that Reata is your home away from home. We look forward to hosting you soon. Kind Regards Michael K General Manager- Reata Serviced Apartments More 

Quatre Bornes, Mauritius
1 review
5 of 5 stars Reviewed May 11, 2014

very good apartment and personnel very friendly. good food. food service attentive to what i want to eat as i am vegetarian. must replace windows with aluminium ones so as to prevent too much noise from outside-the streets.

Review collected in partnership with this hotel

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Dirish Thank you for taking time to write your review dated 11th May 2014. We have taken note of your concerns and will definitely address them. Thank you for your continued patronage, we are always delighted to host you. We definitely look forward to your return visit. Kind Regards Michael K General Manager- Reata Serviced Apartments More 

Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2014

We opted to stay here instead of the usual hotels and we are beyond pleased with our choice. Elizabeth the hostess and the rest of the team were incredibly helpful. The breakfast is amazing. The apartment was of such high standard. Very clean, modern and just fantastic. I would come back again.

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Blessing G Your review is highly apreciated. It was a pleasure hosting you and we are delighted to hear that you enjoyed every moment of your stay. We look forward to welcoming you back. Kind Regards Michael K. General Manager- Reata Serviced Apartments. More 

Helsinki, Finland
1 review
5 of 5 stars Reviewed April 10, 2014

I spotted Reata Apartments a week before our visit to Nairobi, and I must say I haven't received as good of a ratio between money & value in a long time. I felt relaxed and the service was great. It was like staying in a second home!

Review collected in partnership with this hotel

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Jussi Thank you for sharing your views on our apartment. We are happy to have met your expectations. It was a great pleasure hosting you and look forward to welcoming you again. King Regards Michael K General Manager- Reata Serviced Apartments More 

New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed March 30, 2014

So it took me a while to sit down and write this, but I had to say a few things about my third stay at my favorite place in Nairobi! The high standards of maintenance continue to impress. Some repairs were being made to the stairs when I was there in August 2013. All areas were impeccably clean. Fresh flowers... More 

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Toothist Thank you so much for your review. Our team is delighted that you enjoyed your stay at Reata. We have noted your concerns and we are in the process of addressing them permanently. We endeavor to provide all round customer satisfaction. So for the mattress kindly share with us your specification and we will make sure we have... More 

Kabul
2 reviews
4 of 5 stars Reviewed March 27, 2014

Very nice little apartment, close to the city center, good kitchen though could need some training when I was asking for butter to my breakfast I got margarine only, hot water system in the shower was not good I was always joggling not to get cold or not to be burned.

Review collected in partnership with this hotel

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Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Peter, Thank you very much for your review dated 27th March 2014. We appreciate so much your valuable feedback.We have taken note of all the points raised and we promise to make significant changes so that we can keep improving our customer experience. We provide margarine because some clients do not like animal products. We will be providing a... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2014

These apartments are large, clean and modern. They are away from the main tourist area but I stayed on business and they were perfect. The staff are very helpful and service is always with a smile. There is a restaurant where the food is good. Can arrange Airport transfers, in fact they arranged a safari for my colleagues.

Was this review helpful? Yes 1
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Stuart C Thank you so much for your reviews on Reata Serviced Apartments. We are extremely delighted that you enjoyed your stay with us. We are pleased that we met your expectations. Our commitment and values is to exceed guest expectations. Kind Regards Michael K General Manager- Reata Serviced Apartments. More 

wallington England
Top Contributor
120 reviews 120 reviews
84 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed February 9, 2014

I stayed here for one night before starting an overland tour from a hotel just around the corner,which got horrific reviews, so did not want to stay there, and I was very glad I did. The room was spacious and very clean and comfortable. The staff were lovely, and thanks so much to Elizabeth who was wonderful, and arranged my... More 

Was this review helpful? Yes 1
Michael K, General Manager at Reata Serviced Apartments, responded to this review

Dear Dowse, Thank you for your review. We appreciate your feedback as it enables us to continuously align our products and services to exceed guests expectation. It was a great pleasure hosting you and look forward to welcoming you. Kind Regards Michael K. General Manager- Reata Serviced Apartments. More 

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