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Sarova Panafric

#18 of 125 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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577 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
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Caracas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 11, 2011

Hi, We stayed in this hotel for 2 nights, before and after our safari trip in Kenya. First of all, it is obvious that the rooms need a radical refurbishment while the doors, beds and other furnitures seem like they were from 80's. Staff are helpful and polite but not like in Sarova Lion Hill or Sarova Mara Tented Camp... More 

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, I would like to thank you for your recent stay at The Sarova Panafric and would also like to express my sincere appreciation for your Trip Advisor review. I am saddened to hear about your room experience. This is indeed quite surprising as we have stringent procedures that see to our housekeeping team deliver thorough uncompromisable hygiene standards... More 

New Delhi, Delhi, India
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed November 10, 2011

We stayed in this property on a business visit to Nairobi. Its a nice business hotel in the heart of the city. We checked in on Sunday and they had a nice bar be que lunch with roasted non veg spread with sauces and a band playing in the open restaurant. It was a nice experience. Staff is too courteous... More 

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to review Sarova Panafric on Trip Advisor. We are delighted you had a fantastic stay at our hotel. Our staff is committed to providing an unforgettable experience for our guests and we are delighted that we were able to exceed you expectations for your stay. It is great to hear you enjoyed... More 

Amstelveen, The Netherlands
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed November 7, 2011

The personnel at the reception is unable to process reservations and checking in/out efficiently. They could not find our reservations, were slow in inscribing us and asked thrice (!) when we would be leaving. We were asked to pay in advance. Upon departure the reception appeared to have made several administrative mistakes. Time consuming for the client and we received... More 

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Karen, Thank you for taking the time to review Sarova Panafric. Please accept my sincere apologies for challenges you experienced during your stay as I can certainly understand your frustration. It is certainly not the type of experience we want our guests to have as we have high standards for excellent service and a reputation for delivering the highest... More 

Glasgow, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 6, 2011

Had a two night stay in this hotel prior to a safari, first impressions were good but this is a five star hotel and the room allocated was at best two star. Disappointed that a hotel of this rating have rooms of this quality. However after speaking to reception we were quickly upgraded to a suitable room. Excellent restaurant and... More 

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Janet Thank you very much for your post as we appreciate your feedback. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us. Your comments have been duly noted. We always strive to maintain and deliver refreshing African hospitality as a standard and we hope that your isolated experience will not deter... More 

East Africa
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed November 6, 2011

Fine if you need to be near the city centre but not an inspiring place to stay as a start to a safari holiday. The rooms were clean and cheerful despite the offputting prison like corridors which access them. Food and and service OK. The spa lacked basic manicure/pedicure equipment and had no ambience or professional aura, being situated in... More 

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Sydney, Australia
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed October 29, 2011

Bit expensive with very different rooms You need to stay on 4th floor and above on superior rooms facing the back of building. All the others are very basic and noisy with the busy road in front

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to review Sarova Panafric on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. We have covered quite a number of rooms with the intensive renovation carried out late last year & earlier... More 

Tel Aviv, Israel
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 28, 2011

I'm sure there's better deals out there. We arrived late in Nairobi and were happy to just crash somewhere clean for 1 night. It was ok, but nothing more. No bathtub, old tube, everything smelled a bit of 1990's. Are there renovated rooms? Ask for it, bc the lobby looks much nicer and more up to date.

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for choosing to stay with us and we appreciate your taking the time to give us your feedback. The recently carried out top-to-bottom renovation project of majority of our guest rooms has rewarded them with a newly re-imagined grandeur of Sarova Panafric’s neo-African theme. Others, including the mentioned, are still undergoing this process to compliment our... More 

Sydney
Level Contributor
112 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed October 28, 2011

Overall this is a pretty inoffensive hotel. The room was adequate (air conditioning was noisy and water pressure was lacking, but this is Nairobi) and the dinners and breakfasts served up by the hotel were both good. We stayed here as the launching point for a group tour, so the charges were included. However when we inquired to both the... More 

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for your post on trip Advisor. We greatly appreciate your feedback. I am glad to note that you enjoyed the meals at the Flame Tree Restaurant. It boasts as one of the top Nairobi Restaurants that strives to offer sensational gastronomic delights that’s topped up with excellent service. As for our room rates, we... More 

Australia
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed October 27, 2011

We stayed at the Panafric for 4 nights over a period of 3 weeks. The quality of the rooms varied greatly. The 1st floor rooms (x2) were terrible, small, unclean, musty & with very little light. Then we stayed on the 4th floor in a superior room which was really good. The 4th night was on the 5th floor in... More 

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to write a review on Sarova Panafric. Please accept my apologies on the slow service at both the restaurant & reception. This is definitely not in accordance to our excellent & speedy customer service. I have personally taken this up and assure you appropriate action has been executed to resolve each issue... More 

Mumbai (Bombay), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 25, 2011

We stayed one night in this hotel during my safari tour to kenya and tanzania with D.K.Grand Safaris. The hotel refubrished with decent look. The room provided to us is realy good having much space. There was TV in the room all though we were not in a mood to enjoy due to long journey and tiredness.Live music. Facility of... More 

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to review Sarova Panafric. We are glad that you were happy with all aspects of your stay and appreciate your comments. We were happy to have you around & I will definitely pass on your feedback to the entire team. As Sarova Panafric, we strive to provide an exceptionally clean, safe, and... More 

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