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Sarova Panafric

Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
Best prices for: 1 room 1 guest
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Ranked #19 of 124 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed October 2, 2011
Jess C Auckland Region, New Zealand
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551 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2011

A fantastic stay in Nairobi - best customer service ever !!!!! My current position involves a lot of overseas travel to various cities and regional locations. I been very fortunate to be accommodated in diverse locations such as Truk Atoll in the Pacific to St John's in Newfoundland. I have enjoyed very luxurious accommodation and had to endure very basic... More 

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of the Sarova Panafric. I am very happy to hear that you enjoyed your stay with us and, also very pleased to read your appraisal of our team, services, and facilities. Our Team Members are one of our biggest assets; they are all professional, friendly, and eager to... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 29, 2011

Hotel in great location and the service provided by the bar and kitchen staff was excellent however other members of the team left us feeling disappointed. We'd recommend you set an hour aside and visit the beautician as they offer excellent service also

Review collected in partnership with OctopusTravel

Was this review helpful? Yes 2
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We are pleased to note that our bar & kitchen staff were pleasurable and delivered quality service. Please be assured that your comments regarding the rest of the service delivery are being investigated. This is not common practice as Sarova Panafric strives to deliver excellent service to... More 

Chennai (Madras), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2011

I stayed here in this hotel for close to 2 months on my business trip and they were rennovating. Despite the small inconvenience caused by the rennovation activities, I would still give 5* for this hotel, for their service and friendly reception and excellent hospitality shown towards their guest. They will surprise you with Free Dinners, Wines and Safari Hats... More 

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for posting such a great review on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback We are happy to know that you indeed appreciated the refreshing African hospitality delivered by our staff and enjoyed the T-Bone... More 

Calgary
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 7, 2011

We stayed over in the Panafric on our way to the Maasai Mara. We were greeted with warm towels and juice upon arrival and the service throughout our stay continued to be great. The rooms are in open air hallways but noise was not too much of an issue. Overall good hotel.

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, We are delighted to note your positive experience as posted on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. We are delighted to read that you enjoyed your stay here and more so our effort in providing quality... More 

Mombasa, Kenya
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 26, 2011

The hotel is classic but we were double charged during our stay and got refund after 1 month.Otherwise their service is good and the breakfast was limited interms of choice.i recommend it to other travellers as it is not overpriced.

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your feedback with us. It was our absolute pleasure to ensure to make your stay memorable and we are glad you enjoyed the service. In regard to the refunding, we apologize for the inconvenience and are currently placing up measure to avoid such delays in the future. On top of that, we have implemented... More 

Denver, Colorado
Top Contributor
117 reviews 117 reviews
81 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed July 31, 2011

We stayed in two types of rooms at the PanAfric – the first few days in an older non-renovated room (at our own expense) and the other days in a renovated room (at tour company expense). The rooms were of comparable size, but the renovated room had newer furnishings and carpeting – as would be expected in renovation. The difference... More 

Was this review helpful? Yes 1
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to write such a thorough review of our hotel. We appreciate your feedback and hope others will benefit from your comments. We really appreciated hearing your positive comments about our newly renovated rooms as well as the breakfast buffet. Our guest rooms are no exception to the recently carried out renovations. While... More 

Pretoria, South Africa
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 29, 2011

Near the city centre and only 30 minutes from the airport makes this hotel attractive to the business traveler. The welcome is friendly and check in area attractive. Rooms are somewhat small and some have been refurbished recently. No gym facilities, but there is a pool. Have used this hotel on several occasions and it was fairly well priced, but... More 

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for staying with us and for your reasonable and generous review. I really appreciate it and will show it to my staff. I hope too that our location added to your experience in Nairobi. Our wireless does get some use especially during peak season. Because it is free for all our in-house guests, the traffic seems... More 

Edinburgh
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2011

I, and a group of friends, stayed in this hotel for 1 night before safari and 2 nights after. We had standard rooms for the first night - these were comfortable and clean but the showers leaked, leaving the floor very wet. For the 2 night stay, we had booked superior rooms - these were on the 6th floor and... More 

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for your positive candid feedback on Sarova Panafric. On behalf of Sarova Panafric, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. The recently carried out top-to-bottom renovation project of majority of our guest rooms has rewarded them with a newly re-imagined... More 

England
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed July 23, 2011

This hotel was decorated quite nicely, but had some glaring problems which made our stay very uncomfortable indeed. When we first arrived for check-in at the hotel, the desk attendant took literally fifteen minutes to check us in. Instead of photocopying our passports and entering the data later, she typed in (slowly) all of our details into her computer. Twice.... More 

Was this review helpful? Yes 1
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for choosing to stay with us & taking the time to write a review sharing your experience. We really appreciated hearing your positive comments about the bar & restaurant. We were disappointed to hear that you had concerns about the noise & odor from the food exhaust. I understand that you were disappointed by the service... More 

Zeeland, Michigan
Top Contributor
75 reviews 75 reviews
46 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed July 19, 2011

We would stay here again if we returned to Nairobi. The facilities were very nice and the restaurant was reasonably priced with good food. The bed was really comfortable. We spent just one night so we didn't have time to go in the pool, but it looked inviting. The staff was helpful and friendly.

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Greetings, we are delighted to note your positive experience as posted on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. We are delighted to read that you enjoyed all aspects of your stay. We pride ourselves on the... More 

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