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Sarova Panafric

Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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Ranked #18 of 120 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed February 2, 2012
VonnieWallace Sydney, Australia
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541 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 2, 2012

I was at first hesitant to stay at this hotel after reading some average reviews. I am so glad I ended up staying here! I was greeted with great service as soon as I walked in the door. I was given a hot towel, and juice whilst checking in, which I greatly appreciated after being on safari! My room was... More 

Was this review helpful? Yes 1
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Vonnie, Thank you for your great review! We are delighted to know that you enjoyed your stay at the Sarova Panafric after your safari. We strive to provide clean, spacious and above all, all the amenities a traveler would need to make their experience here with us exceptional. We are also committed to providing an unforgettable experience for our... More 

Windhoek, Namibia
Top Contributor
76 reviews 76 reviews
44 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed January 30, 2012

Stayed at the hotel for one night en route to Amboseli. The room was fine, quite small with an adequate bathroom. The decor was dated but renovations were being carried out in some areas of the hotel. The lobby had been refurbished but the dining area and pool side looked quite shabby. Breakfast was buffet style with eggs made to... More 

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear RJ, Thank you for taking the time to review Sarova Panafric. We are delighted to know that our staff were helpful and provided you with excellent service. I have reviewed your comments would like you to know that we do take all comments seriously and appreciate your feedback on the selection of fruits. As a management team, we value... More 

Newcastle
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 27, 2012

We stayed at the Panafric for 3 nights before our safari. It was clean but in need of an upgrade.It was supposed to be superior room- I'd have my doubts about a standard one.Two nights would have been plenty in Nairobi- we ran out of things to do! We were able to walk up the main street into the city... More 

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Uxbridge, United Kingdom
Top Contributor
229 reviews 229 reviews
58 hotel reviews
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed January 16, 2012

I have stayed there 3 times now and will return again in March 2012 when business takes me to Nairobi. The restaurant is outstanding. The staff are very polite and helpful. Whenever I have had a problem is attented too and dealt with in an efficient manner. Helen the masseuse in the spa is superb. I had a back problem... More 

Was this review helpful? Yes 1
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Martin, Thank you for taking the time to write an amazing review on Sarova Panafric on Trip Advisor. We are thrilled we were able to accommodate you all the three times you’ve visited Sarova Panafric and make you feel at home and our team members will be pleased to know they were of assistance. We pride ourselves on not... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 6, 2012

Stayed here, went out of the room briefly, all my money was stolen over hundreds of dollars, hotel Security claimed no one went in or out but one manager told me the hotel staff is in on it together, and that they were giving me the run around with police reports and such. Head of operations then threatened me if... More 

Was this review helpful? Yes 4
Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 4, 2012

I last stayed at this hotel in December 2009, and the rooms have since been redone, the furnishings are more modern, and the bathrooms have been upgraded. This hotel is centrally located and one can easily access the city centre as well as most of the residential areas from it. The service, was good and dinner at the flame tree... More 

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for the positive Trip Advisor review on Sarova Panafric. We are happy to note that you enjoyed your stay while in Nairobi. We strive everyday to deliver the type of service you have described in your review. One of our key advantages is our prime location that provides our guests with convenience to carry out their... More 

Dublin, Ireland
Contributor
15 reviews 15 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 28, 2011

As Nairobi is currently experiencing amongst the worst traffic on the planet right now, this hotel is nicely situated just outside the CBD avoiding the worst of the congestion and has 'relatively' easy access to all of Upper Hill area. I stayed here for 4 nights and the standard rooms are over priced and a little dated. The noise from... More 

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Greetings from Sarova Panafric! I would like to thank you for choosing to stay with us and posting the review of your stay on Trip Advisor. I am extremely pleased to note that Sarova panafric is the hotel of your choice for your repeat visits. I have also noted your positive feedback on Flame Tree Restaurant, the gardens,... More 

Toronto, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 22, 2011

Staff friendly and helpful. Nice hotel, but rooms could do with an upgrade; they are a little dated and kind of average. Flame Tree Restaurant is excellent.

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking time to review us on Trip Advisor. We are happy to hear your enjoyed our friendly staff and other positive features. I am also pleased to report that we are currently carrying out our phase II of the rigorous renovations that will address our guest rooms one at a time to upgrade them and... More 

Uckfield, Sussex
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 22, 2011

The staff were extremely friendly and helpful and they did all they could for me because I am semi-disabled. They all spoke excellent English. . The foyer has a considerable amount of seating, the sofas being arranged in groups and has been refurbished. The restaurants and are very enjoyable to use and even though the hotel was full with conferences... More 

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to write a review for the Sarova Panafric! We are pleased to hear that you enjoyed your stay, especially the friendly and helpful staff and good food. Our hotel staff works very hard to ensure that the guests are happy! As we are an internationally recognized hotel, we endeavor to meet the... More 

Johannesburg, South Africa
Top Contributor
84 reviews 84 reviews
70 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 20, 2011

A nice hotel with a nice downtown location. The restuarant is very good. The situation of the hotel is very good in relation to the horrendous Nairobi traffic.

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for taking the time to provide your positive feedback to us on Trip Advisor. We are delighted that you enjoyed your visit with us at Sarova Panafric. Our location certainly is incomparable and our staff take tremendous pride in the guest service that they provide. We are thrilled to be able to offer upgrades... More 

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