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Sarova Panafric

#18 of 125 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Best prices for: 1 room 1 guest
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Sarova Panafric
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579 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
See the most recent reviews
Abeokuta, Nigeria
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2012

Was here for a two day conference nearby. Check in was very smooth. Very good security system. Breakfast is very rich. Dinner always a little bit slow in coming. Very welcoming and polite staff. Not much to complain about.

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Fidelis, Thank you for taking the time to share your feedback with us. I am happy to note that you enjoyed the smooth check in; we strive to ensure that our guests are in their hotel room as fast as possible so as to ensure their stay begins well. It is also great that you enjoyed the rich breakfast... More 

Lagos
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 9, 2012

Arriving the hotel in their old shuttle bus from airport and entering through an incline via a petrol station makes one apprehensive of what to expect on arrival. Staff are however very naturally friendly, smiling and heartily welcome you allaying most fears when you get to the small lobby. A cold drink, hot towels and porters made you feel like... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Femorata, Thank you for taking your time to write your review on your stay at Sarova Panafric. We're very glad to hear you enjoyed your stay. Thank you for your feedback on our staff; we do pride them on their friendliness and attentiveness, so it is wonderful to know that you enjoyed their services and they were able to... More 

Stockport
Top Contributor
68 reviews 68 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 8, 2012

Have stayed at this hotel 3 times in the past. On this occasion - I arrive late, tired and stressed. I asked the reception staff what time the bar closed and got three different answers. The rooms are satisfactory although a bit dated and towels are well past their best. The internet generally worked well throughout the hotel and was... More 

Was this review helpful? Yes
Management response:

Dear David, Thank you for taking your time to review your stay at Sarova Panafric. We are happy to hear that you do opt to stay at Sarova Panafric once in a while and continuously welcome you as a member of the Sarova Panafric family. We’re also elated that you experienced wonderful service in our Restaurant & Bar and will... More 

Mumbai, Maharashtra, India
Top Contributor
130 reviews 130 reviews
33 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed July 2, 2012

Very secure, good breakfast spread, lovely restaurant, good ambience, friendly staff, beautiful pool and also centrally located. You couldnt ask for more in Nairobi if you choose to come here. Problem is that reservations are difficult to get at times. Rooms are clean and the view of the central business district from the balcony is a very different feeling.

Was this review helpful? Yes
Management response:

Dear Sundar, Thank you for staying with us for your Nairobi visit. We're more than glad to hear you were able to enjoy our swimming pool facility & ambience of the entire hotel. We do pride ourselves on our very friendly and attentive staff, so it's wonderful to know it made a difference in your stay. I’m also glad that... More 

New Delhi, India
Top Contributor
70 reviews 70 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 28, 2012

We used this essentially as a pit-stop between a drive back from Amboseli and another to Mara. A standard business hotel, minus the character of the other Sarova properties. The check-in process was long and tedious, especially after a long drive from Amboseli, and negotiating the nerve-wracking Nairobi traffic. The rooms are decent-sized for two people, but distinctly cramped for... More 

Was this review helpful? Yes 3
Management response:

Dear Guest, Thank you very much for taking your time to write your review. It is great to note that you enjoyed our Flame Tree Restaurant’s buffet breakfast and will pass on your positive remarks to the chef & team. I’m sorry to hear you experienced some inconvenience regarding the check in process. Please be rested assured that I have... More 

Strassen, Luxembourg
Top Contributor
87 reviews 87 reviews
49 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed June 27, 2012

The hotel as such is a bit and needs renovation. This seems to be ongoing. Some public areas have been given a lifting and from my understanding the rooms are getting a similar treatement. I did not get a renovated room. The room was nevertheless comfortable and I had a very good (but short due to my early departure) rest.... More 

Was this review helpful? Yes 1
Management response:

Dear Pabo, Thank you for your review on Sarova Panafric. On behalf of Sarova Panafric, I would like to thank you for choosing to stay with us and taking the time to give us your feedback I am happy to see you were able to take advantage of all our elements, such as the central and convenient location, and friendly... More 

Brisbane, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 25, 2012

My stay in hotel was great, service, room, staff, environment, food all excellant. Room with a view, massage tretment awesome. I will stay at this hotel again.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your positive feedback. We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again. Warm Regards, Anthony Ngunga General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 23, 2012

From the minute I arrived, the staff went out of their way to make my stay the best possible. The rooms are a decent size, good bathroom and comfortable bed. Very good restaurant downstairs and the pool is also great. Highly recommend for a stay in Nairobi.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your positive feedback. We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again. Warm Regards, Anthony Ngunga General Manager More 

Miami Beach, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2012

I loved this hotel. The staff are amazing and the food just great. All in all, this hotel is just FABULOUS. They just did a renovation and it is great value for your money. If you are looking for:- Convinience, security, hospitality form courteous staff, security, great food, great rooms, nice beds, quality of sleep, lots of places to be... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your positive feedback. We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again. Warm Regards, Anthony Ngunga General Manager More 

Cape Town Central, South Africa
Top Contributor
91 reviews 91 reviews
49 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed June 19, 2012

This is not a bad hotel. It is in need of a revamp but offers adequate facilities, and is at least out of the city centre. I have stayed here many times and never had a bad experience. I found the room prices to be a bit higher than what they should be for what you get, but the breakfast... More 

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Rob, Thank you for staying with us at Sarova Panafric and for your candid feedback. We're very happy to hear that your experiences while staying at Sarova Panafric have been great. We’re elated that you enjoyed your breakfast & meals at our Flame Tree restaurant and I've shared your feedback regarding this with our Food & Beverage team. Our... More 

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