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Sarova Panafric

#20 of 129 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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591 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (118)
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There are newer reviews for Sarova Panafric
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Cairo, Egypt
Level Contributor
1 review
4 of 5 stars Reviewed September 19, 2012

My husband and I had a good stay in Sarova Panafric and the room was good and the breakfast was including different kinds of food. My problem was the travel agent, and thanks for Ephantus who handled that at last. Thanks Sarova teem.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you liked our rooms plus the delicious breakfast at The Flame Tree restaurant. But above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, thus it's incredibly rewarding to know that a... More 

Brisbane, Queensland, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 17, 2012

My friends and I , totalling 4 in our group recently had 2 stays within this hotel 2 weeks apart and the stays could not be further apart in comfort and service. Our first stay over on the 21st Aug 2012 was excellent, having just flown in from Johannesburg we found our rooms on the 1st, and 2nd floors to... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Colin, Thank you for taking the time to share your candid feedback. We’ve shared your tremendously helpful comments regarding the bathroom and meal experience with our management team. We’re pleased to inform you that we’ll be making some enhancements with our shower heads in the near future; we trust that our guests will be delighted with the results. It’s... More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 16, 2012

I can't recommend this hotel enough. I stayed here before and after a safari tour. The customer service was just amazing!!! Christopher, Kevin, the cheerful security guards, all the people at front desk I can't say thank you enough, you all made my friend I feel very welcome. The cocktails are to die for and the food is amazing. Can't... More 

Was this review helpful? Yes 2
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you again for such lovely feedback. It is wonderful to hear that you cannot recommend us enough. We do all we can to ensure that our service is warm and wonderful always – just as it should be. Our entire staff shares the goal of providing warm, exceptional service always, thus it’s rewarding to know when guests... More 

Dubai, United Arab Emirates
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 15, 2012

The last time we were here, we thought it just about met expectations. Now with the renovations and the new rooms, things are looking up. This time we stayed on the mezzanine floor - the furnishings were clearly more modern and swankier. Large picture windows looked upon the nicely maintained grounds, the room itself was spacious - a standard business... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking time to share your review with us. We are elated to hear that you got the chance to experience our guest rooms before and after the top to bottom renovations carried out. Indeed it pleases us to hear such positive feedback about the swank and modern look of the new rooms as this was... More 

Nairobi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 12, 2012

Our entertainment company, Pied Pipers Services, used the hotel to host a couples' dinner and dance. They were very much accommodating of us, considering we did not manage to get the numbers we had initially agreed upon. They met all our requests despite our shortfall. The management was understanding of our circumstance and very helpful. The food was great and... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, We can’t thank you enough for sharing such great feedback – it makes our team smile ear to ear. We can only hope that all our guests experience that same level of high service, not to mention wonderful dinner, while here. We do pride ourselves on our attentive, friendly and efficient staff, so it's great that you were... More 

Bath, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 10, 2012

We only used this hotel for a nights stop before catching our flight back home! The staff were very friendly and accomodating - there were eleven of us and they laid a table up in a small separate room for us to eat our meals which was fantastic. The food was great - a little slow in the evening -... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you so much for the positive review. We’re pleased to know you were well taken care of by our associates and we trust you had the chance to take advantage of our exciting Flame Tree Restaurant offerings including Steak Friday; and if not, perhaps that can be on the agenda for your next stay. It’s great to... More 

Mumbai (Bombay), India
Level Contributor
45 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed September 1, 2012

If you are travelling with your family then this is the best and safe place to stay. Hotel Rooms & Swimming pool is well maintained. Its a great place to stay. Entire Staff especially Ephantus-Duty Manager is helpful. Morning breakfast is superb !. I would strongly recommend this hotel for anyone who is travelling for the 1st time to Nairobi.... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your review – and kudos. It’s a pleasure to read about the impeccable service you experienced, which is what we strive for each and every day. We’re so happy you had the chance to use our swimming pool facilities and we hope your family had a great time and had the chance to enjoy our... More 

Nairobi, Kenya
Level Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed August 27, 2012

visiting nairobi on business and this hotel ticks all the boxes. the new rooms are fabulous and the food was amazing. i found the staff to be friendly and on the ball. the breakfast was great and covered everything one would want. its a great location if you want to be near town and yet out of town but near... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, We’re thrilled you enjoyed your experience so much; thank you for your thoughtful review! We’re so pleased that you found our new rooms fabulous and had a chance to enjoy the food and mostly breakfast at The Flame Tree Restaurant, which is called “The watering Hole” by locals. We’re also glad you enjoyed our location and got to... More 

Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 24, 2012 via mobile

We started our honeymoon by staying two nights in panafric.we slept in a starndard room.the hotel needs serious renovation new beds and beddings. Our room was quite old and rusty.what i enjoyed was food at the restaurant. And breakfast too.cleanliness is poor since its old.the staff are ok but they spend too much time talking rather than attending to the... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your positive feedback. We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again. Warm Regards, Anthony Ngunga General Manager More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed August 15, 2012

I have been attending a course at the Panafric and during this period, the Valet parking services offered were exemplary especially by Martin of Valet parking he potrays a lot of professionalism and extremely friendly and helpful while discharging his duties. Also worth nothing are the staff servicing the conference rooms (Buluma, Virginia, Ruth (waitress) and Monica.... they were just... More 

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