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All 100 Nairobi hotels

Sarova Panafric

3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya
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Ranked #20 of 100 hotels in Nairobi
A recent review
3 of 5 stars Reviewed July 23, 2011
EnglandReindeer England
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466 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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There are newer reviews for Sarova Panafric
See the most recent reviews
England
Contributor
16 reviews 16 reviews
11 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed July 23, 2011

This hotel was decorated quite nicely, but had some glaring problems which made our stay very uncomfortable indeed. When we first arrived for check-in at the hotel, the desk attendant took literally fifteen minutes to check us in. Instead of photocopying our passports and entering the data later, she typed in (slowly) all of our details into her computer. Twice.... More

Was this review helpful? Yes 1
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for choosing to stay with us & taking the time to write a review sharing your experience. We really appreciated hearing your positive comments about the bar & restaurant. We were disappointed to hear that you had concerns about the noise & odor from the food exhaust. I understand that you were disappointed by the service... More

Zeeland, Michigan
Top Contributor
75 reviews 75 reviews
46 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed July 19, 2011

We would stay here again if we returned to Nairobi. The facilities were very nice and the restaurant was reasonably priced with good food. The bed was really comfortable. We spent just one night so we didn't have time to go in the pool, but it looked inviting. The staff was helpful and friendly.

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Greetings, we are delighted to note your positive experience as posted on Trip Advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. We are delighted to read that you enjoyed all aspects of your stay. We pride ourselves on the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 16, 2011

We stayed here for three nights in June, one two night stay pre-safari, then back for one more at the end. We had $800USD stolen from the 'safe' in our room so be extremely careful with your cash! Always leave "Do not disturb" on your door & immediately report it if you notice anything has moved. Do not leave your... More

Was this review helpful? Yes 2
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking the time to write a review sharing your experience with other travelers interested in staying at Sarova Panafric. The entire team at the Sarova Panafric was extremely disappointed to read your review. We have taken your feedback very seriously and have thoroughly investigated your claim about the lapses in service that were alleged during... More

Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 3, 2011

Stayed here on 2 separate occasions in June 2011. 1st experience more positive than 2nd. Lovely modern spacious room on 1st visit, then put in an old room on 2nd visit which had a bathroom the size of a postage stamp the fittings of which were basic and hanging off the wall. One particular female supervisor on my 2nd stay... More

Was this review helpful? Yes 1
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Hoddo36, Greetings, we regret to note your experience as posted on Trip advisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. We assure you that we take customer feedback very positively and is a vital part of our growth, for which... More

Ottawa, Canada
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 19, 2011

My wife and I stayed here for one night prior to our safari. Staff was very attentive and helpful. Food was good and breakfast was great way to start the day. We found the beds very good and we didn't have the noise others have spoken about. We also faced the pool but in May there was no one in... More

Was this review helpful? Yes 1
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear WilliamM1098, Greetings, we are delighted to note your positive experience as posted on Tripadvisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. Your comments have been duly noted and shared with the team. We always strive to maintain and deliver refreshing... More

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 16, 2011

We stayed here for 2 nights before our Intrepid tour started. Nairobi accommodation is quite expensive and you don't get too much for the price you pay as we quickly found out when we were trying to find accommodation. The lobby to the hotel was lovely and we were greeted with a wet towel and a drink. Our room overlooked... More

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AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Sandra_dee_travel, Greetings, we are delighted to note your positive experience as posted on Tripadvisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. Your comments have been duly noted and shared with the team. We always strive to maintain and deliver refreshing... More

New York City, New York
Top Contributor
115 reviews 115 reviews
56 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed June 13, 2011

Service here is indifferent; this hotel may be okay for business travelers but not for independent travelers who may need advice on how to get somewhere, or help finding a store that sells SIM cards. Our room, initially an upgrade (thanks to Africa Point) was very nice with a large bathroom and comfortable bed, but the window faced the pool... More

Was this review helpful? Yes
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Guest, Greetings, we regret to note your experience as posted on Tripadvisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. Your comments have been duly noted and shared with the team for corrective action. We always strive to maintain and deliver... More

Birmingham, United Kingdom
Top Contributor
60 reviews 60 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed May 18, 2011 via mobile

Welcome to 1975 - but the good, cool bits of it. I'm in an appartment that reminds me of Mediterranean seaside resorts of my holidaying youth. Bedroom - comfortable but a little basic, sitting room - again comfortable with a good old tv but a touch basic, fully fitted kitchen, a pantry and an old but completely usable bathroom. Everywhere... More

Was this review helpful? Yes 1
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review

Dear Brumtravel, Greetings, we are delighted to note your positive experience as posted on Tripadvisor. On behalf of Sarova Hotels, I would like to thank you for choosing to stay with us and taking the time to give us your feedback. Your comments have been duly noted and shared with the team. We always strive to maintain and deliver refreshing... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 14, 2011

This hotel has nice rooms and probably as good a service as you will get in Kenya. I only have one tip - if you want to order something specific for room service - make it really clear to a point where you might have to repete yourself 4 times. Apart from that the quality of the food was very... More

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Kampala, Uganda
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 28, 2011

We stay here for 3 nights. The service and the people are nice and ready to help you. The pool is not new but clean and gave a good refreshment. At the bar you can have a nice drink. The restaurant is also nice with good food with a wide variation. The rooms are clean and good. So it is... More

Was this review helpful? Yes 3
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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in Nairobi #12 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
Number of rooms
164

Questions & Answers

Questions? Get answers from Sarova Panafric staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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