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Sarova Panafric

#20 of 129 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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591 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
See the most recent reviews
Los Angeles
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 1, 2013

I have always stayed at the Sarova Stanley but decided to stay at the Sarova Panafric in order to see how different the two hotels were even though they are just a couple of miles apart. Panafric is more exclusively located and has a feel of serenity probably because of the green vegetation around it or the mere location outside... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Happy New Year! Thank you for your wonderful feedback! It's great to note that you found our prime location exclusive and took note of the meticulously manicured gardens that provide the serenity to our guests. Without a doubt, we strive to provide exceptional service to our guests as it always should be. We have shared your feedback with... More 

Sevenoaks, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 13, 2012

Stayed the last two weeks in November, running a training course in the hotel. All the staff were very friendly and helpful - more so than any other hotel I have stayed in. Food was expensive but generous portions and extremely good quality. Pizzas were surprisingly good as were the steaks.

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Michell, Many thanks for taking the time to share your feedback with us. Its great to note that you enjoyed the pizzas and tried our steaks at restaurant. The Flame Tree Restaurant boasts for providing a great culinary experience and we're elated to read that you were around to try our Steak Fridays. We hope that next time you're... More 

Lapua, Finland
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 12, 2012

Sarova Panafric is located within walking distance from the centre of Nairobi. I was adviced to walk alone during the day light only. This is a cosy hotel with nice restaurant and friendly staff. The rooms are rather basic but OK. The hotel has plenty of well catered conference rooms for meetings. Bear in mind the traffic in Nairobi is... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Jari, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you liked our rooms plus the lovely Flame Tree restaurant. But above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us during your conference great. We... More 

1 review
5 of 5 stars Reviewed December 10, 2012

I stayed at the Sarova Panafric for one week whilst I engaged in some charity work for the company I work with. The hotel is well laid out with lots of places to 'hang out' in our down time. The rooms are clean and nicely appointed and there are very friendly security guards at each floor! The food was good... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your Sarova Panafric experience with us. We genuinely care about each guest’s experience, and we’re so pleased it shows through our guest rooms and services. We also strive to ensure that our guests' stay is of utmost comfort and this includes providing uncompromisable security measures. We hope you had a chance to enjoy the... More 

Sydney
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 9, 2012

The foyer for this hotel has very obviously been upgraded, so when we saw our room it was disappointing. The room was very basic and clean with a TINY bathroom, but has seen better days. We had a room that faced the street and it was quite noisy. Having said that, the staff were friendly and the restaurant was very... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Kyles, Many thanks for taking the time to share your feedback with us. We're happy to read that you enjoyed your stay with us and found our staff to be friendly and rooms clean. It is also notable that you appreciated the security offered at the hotel. With the notable ever-changing client needs, we continue to strive in providing... More 

Jamaica
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 9, 2012

The first thing that's immediately apparent is that this star is fading. The rooms (superior) have seen better days. Be sure to avoid a room facing the street as the traffic is surprisingly loud at night. That said, the service was excellent. Everyone from the security to the ladies at reception did everything to make my stay as comfortable as... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, We're happy to read that you enjoyed your stay with us and found our staff to be friendly and rooms clean. It is also notable that you appreciated the security offered at the hotel. With the notable ever-changing client needs, we continue to strive in providing exceptional service not only through our highly skilled and trained associates but... More 

Providence, Rhode Island
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 8, 2012

While attending a conference in Nairobi I stayed at this hotel. My room was very clean and the security was great. The thing I enjoyed most was their breakfast; it was so good that the 5 days I stayed here I always made sure I did not miss the wonderful spread they had for us...it was indeed a feast! My... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I have passed on your commentary to our... More 

New Delhi, India
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 7, 2012

Sarova Panafric is a nice hotel located in the heart of the city of Nairobi close to the Central Business District. Ideal for a business trip. The hotel has a very friendly staff, the restaurants and the food is reasonable. Thge outdoors restaurant is a nice place to hang-out.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your wonderful review. It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. We're also excited to note that you enjoyed time spent at the Pool... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed December 7, 2012

Panafric Hotel is the place to take all your conferences, workshops and accommodation needs. The facilities are excellent, friendly and hospitable staff who are always willing to assist. The food is also excellent with a variety to choose from and their charges are fair compared to other hotels.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you liked our rooms plus the delicious breakfast at The Flame Tree restaurant. But above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us during your... More 

Milton Keynes, United Kingdom
1 review
4 of 5 stars Reviewed December 3, 2012

I have just returned from a three night stay at Sarova Panafric having visited Kenya for the first time for a wedding. The staff were very friendly and provided a very high level of service throughout. They made me and my family feel very welcome. The breakfast buffet had an excellent selection and the quality of the food in the... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Pauline, Thank you for sharing your Sarova Panafric experience with us. We genuinely care about each guest’s experience, and we’re so pleased it shows through our guest rooms and services. We hope you had a chance to enjoy the Hotel’s amenities such as The Tulia Spa. Thank you for your recommendation and we appreciate each word. Kind Regards, Anthony... More 

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