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All 119 Nairobi hotels

Sarova Panafric

3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)
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Sarova Panafric
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Ranked #17 of 119 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed July 24, 2012
Greennz
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534 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
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Senior Contributor
24 reviews 24 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 24, 2012 via mobile

This hotel was better than I had hoped for. Though the rooms aren't huge or swish they are clean, well appointed with a huge no. Of plugs for re-charging - so necessary after a safari. Very safe and staff very helpful. Swimming pool area nice but not heated. Good bar, great food

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Rancho Cucamonga, California
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 24, 2012

We stayed at this hotel twice in July between our visits to other locations. The second time we arrived at midnight and we were flying out the following day. The staff was extremely courteous and very helpful. We were allowed a late checkout at no charge. Good value for the money. We were very happy with the stay. Special thanks... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your positive feedback. We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again. Warm Regards, Anthony Ngunga General Manager More 

Lund, Sverige
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 21, 2012

The rooms are OK, but would need to be updated. Small ensuite bathrooms. Receiption has been refurbished and looks much better than the rest. Very good service though.

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1 review
4 of 5 stars Reviewed July 16, 2012 via mobile

Stayed for one night before heading on safari, very happy with everything.

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for choosing Sarova Panafric during your Nairobi visit. We're very happy to hear you thoroughly enjoyed your stay prior to your Safari! We understand that breakfast is the most important meal of the day and are very glad to hear that you enjoyed our Flame Tree Restaurant’s buffet breakfast that provides our guests with a variety... More 

Dhaka
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 16, 2012

We stayed at this hotel for 3 nights, in transit to and from our holiday destinations. In all cases, we were allocated "Club" rooms on the 6th floor. As you enter the hotel, the warmth & friendliness of the staff is quite overwhelming! The rooms are not so bad, but the bathrooms are tiny and really run down. The restaurants... More 

Was this review helpful? Yes 3
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Aziz, Thank you for posting such a great review on Trip Advisor. On behalf of Sarova Panafric, I would like to thank you for choosing to stay with us and taking the time to give us your feedback We are happy to know that you indeed appreciated the refreshing African hospitality delivered by our staff and enjoyed your night... More 

Port Elizabeth, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed July 10, 2012

A really nice hotel, good food, friendly staff, nice rooms but unfortunately very noisy and despite rasing complaints this continued from 3am for 4 nights consecutively and even good foood and comfortable rooms don't make up for a disturbed slumber.

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear James, Thank you for sharing your feedback and taking time to review your stay at Sarova Panafric. It is great to hear you enjoyed your stay and found the room clean and comfortable, enjoyed the food from our Flame Tree Restaurant and that our friendly staff provided excellent service to you. I am however very disheartened to read about... More 

Abeokuta, Nigeria
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2012 via mobile

Was here for a two day conference nearby. Check in was very smooth. Very good security system. Breakfast is very rich. Dinner always a little bit slow in coming. Very welcoming and polite staff. Not much to complain about.

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Fidelis, Thank you for taking the time to share your feedback with us. I am happy to note that you enjoyed the smooth check in; we strive to ensure that our guests are in their hotel room as fast as possible so as to ensure their stay begins well. It is also great that you enjoyed the rich breakfast... More 

Lagos
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 9, 2012 via mobile

Arriving the hotel in their old shuttle bus from airport and entering through an incline via a petrol station makes one apprehensive of what to expect on arrival. Staff are however very naturally friendly, smiling and heartily welcome you allaying most fears when you get to the small lobby. A cold drink, hot towels and porters made you feel like... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Femorata, Thank you for taking your time to write your review on your stay at Sarova Panafric. We're very glad to hear you enjoyed your stay. Thank you for your feedback on our staff; we do pride them on their friendliness and attentiveness, so it is wonderful to know that you enjoyed their services and they were able to... More 

Stockport
Top Contributor
60 reviews 60 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 8, 2012

Have stayed at this hotel 3 times in the past. On this occasion - I arrive late, tired and stressed. I asked the reception staff what time the bar closed and got three different answers. The rooms are satisfactory although a bit dated and towels are well past their best. The internet generally worked well throughout the hotel and was... More 

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Management response:

Dear David, Thank you for taking your time to review your stay at Sarova Panafric. We are happy to hear that you do opt to stay at Sarova Panafric once in a while and continuously welcome you as a member of the Sarova Panafric family. We’re also elated that you experienced wonderful service in our Restaurant & Bar and will... More 

Mumbai, Maharashtra, India
Top Contributor
103 reviews 103 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 2, 2012

Very secure, good breakfast spread, lovely restaurant, good ambience, friendly staff, beautiful pool and also centrally located. You couldnt ask for more in Nairobi if you choose to come here. Problem is that reservations are difficult to get at times. Rooms are clean and the view of the central business district from the balcony is a very different feeling.

Was this review helpful? Yes
Management response:

Dear Sundar, Thank you for staying with us for your Nairobi visit. We're more than glad to hear you were able to enjoy our swimming pool facility & ambience of the entire hotel. We do pride ourselves on our very friendly and attentive staff, so it's wonderful to know it made a difference in your stay. I’m also glad that... More 

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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
#16 Romantic Hotel in Nairobi

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