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Sarova Panafric

#19 of 128 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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590 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (118)
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There are newer reviews for Sarova Panafric
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London
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 3, 2013

Stayed here for one night on arrival in Nairobi before heading off for safari in Mara. To be honest, with hindsight I wish we had booked to go straight to the Mara as we were only on a 4 night holiday anyway. Was a bit disappointed when we arrived at hotel as normally I would go for something a bit... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. Its great to read that you enjoyed our breakfast selection and got to stock up before your Mara trip. Indeed, we appreciate every guest feedback and... More 

London, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed March 28, 2013

We use this hotel for business use as its central in Nairobi. Of late we have been able to use it when w are travelling through Nairobi and need somewhere to stop, change and travel on. They have been very accommodationg in this regard and provided changing facilities, securing ones bags and providing a decent meal and business conference facilities.... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. We also pride ourselves in providing top security... More 

Worthing
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 22, 2013

This hotel is about a ten minute walk from the town centre. The rooms are big and the service is very good. The reception is warm and welcoming from the guard to the staff in the kitchen at breakfast. The views are also pretty good depending on which rooms you stay in. There is a pool and spa facilities. The... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Erfurt
2 reviews
3 of 5 stars Reviewed March 11, 2013

Nice welcome, nice pool, nice room, good breakfast, very clean and safe. Good value for the money. But it took four hours to find the second room we had booked. Meanwhile our friends had to wait. The restaurants are a little bit overpriced.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback. I am glad to read that you had a nice stay. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I am sad to hear about the delay in getting your second room. Please... More 

NAIROBI
1 review
4 of 5 stars Reviewed March 10, 2013

Sarova Panafric is the best place to hold conferences even in cases where you have delegates who are not living in the hotel; its location is just a walking distance from the city center. The facilities are awesome and very conducive for plenary and breakaway/group works. I had over 100 delegates and the staff made it easy for the one... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Wanjiru, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you had a successful conference at Sarova Panafric and I'm more than happy to know that we contributed greatly towards that success. But above all, we’re elated that you enjoyed exceptional customer service, our awesome conferencing facilities and the prime and... More 

leeds west yorkshire
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 26, 2013

a very nice hotel in the centre of nairobi staff very polite and attentive stayed here 2 nights and found the room very good and the food was very nice and the menu extensive, breakfast was also very good with a full range to suit all tastes, drinks were reasonable priced all round a very nice stay, would visit again... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Barbara, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed our food and extensive breakfast served at the Flame Tree Restaurant. I have shared your feedback with our kitchen team and they are excited to hear. But above all, we’re elated that you enjoyed our central location and exceptional... More 

Dubai, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 22, 2013

is a good place if you need to stay overnight . Is in the centre. We stayed in diffrent sarova hotels during our stay and felt like that was the weakest one. Pool closed..looked a bit dirty and the area around messy. Food overpiced. Staff was friendly.good thing we were staying only 1 night.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your feedback with us on Trip Advisor. We're glad you enjoyed the prime location and service offered and we do look forward to hosting you again. Regards, Anthony Ngunga General Manager Sarova Panafric More 

London, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 14, 2013

I got a room here for the sum total of one night. I tried a hostel but my experience there (over the course of an hour) led me to book a room here. I needed a room, I googled and chose this simply because it was a close hotel, with a decent rating. Best move of my trip. I can... More 

Was this review helpful? Yes 2
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Jules, Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback. Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally... More 

Brentwood, United Kingdom
Level Contributor
180 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed February 13, 2013

I recently spent two nights at this delightful hotel. On arrival, our group was warmly welcomed by the door staff and a complimentary glass of refreshing juice offered despite the lateness of the hour. Rooms were swiftly allocated, and our luggage carried for us. The accomodation was very pleasant- a large twin-bedded room with cool, tiled floor and large patio... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Nicky, We are absolutely thrilled to note that Sarova Panafric was you're group's first stop in Nairobi on your way to Safari and that we had the great opportunity to make you feel welcome. Here at Sarova Panafric, we believe that the initial experience in a city influences the overall perception of the city. We truly hope that your... More 

Oslo, Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 4, 2013

We stayed here one night for our honey moon, on our way to safari. From check-in to check-out we received best service imaginable. We even came back from safari on the day of our flight back to europe, and used the facilities at the hotel (except a room) without any cost (the pool, wifi, luggage room, restaurants of course). The... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Jan, Thank you for your wonderful review. It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. We're also excited to note that you enjoyed all our guest amenities including... More 

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