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Sarova Panafric

#19 of 125 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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Ranked #19 of 125 Hotels in Nairobi
Certificate of Excellence
A recent review
4 of 5 stars Reviewed December 7, 2012
Anas W New Delhi, India
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563 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
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New Delhi, India
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2012

Sarova Panafric is a nice hotel located in the heart of the city of Nairobi close to the Central Business District. Ideal for a business trip. The hotel has a very friendly staff, the restaurants and the food is reasonable. Thge outdoors restaurant is a nice place to hang-out.

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your wonderful review. It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. We're also excited to note that you enjoyed time spent at the Pool... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed December 7, 2012

Panafric Hotel is the place to take all your conferences, workshops and accommodation needs. The facilities are excellent, friendly and hospitable staff who are always willing to assist. The food is also excellent with a variety to choose from and their charges are fair compared to other hotels.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you liked our rooms plus the delicious breakfast at The Flame Tree restaurant. But above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us during your... More 

Milton Keynes, United Kingdom
1 review
4 of 5 stars Reviewed December 3, 2012

I have just returned from a three night stay at Sarova Panafric having visited Kenya for the first time for a wedding. The staff were very friendly and provided a very high level of service throughout. They made me and my family feel very welcome. The breakfast buffet had an excellent selection and the quality of the food in the... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Pauline, Thank you for sharing your Sarova Panafric experience with us. We genuinely care about each guest’s experience, and we’re so pleased it shows through our guest rooms and services. We hope you had a chance to enjoy the Hotel’s amenities such as The Tulia Spa. Thank you for your recommendation and we appreciate each word. Kind Regards, Anthony... More 

Dubendorf, Switzerland
Top Contributor
89 reviews 89 reviews
80 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed December 2, 2012

It was a nice stay at this hotel. After our safari we needed a place to stay. This hotel was ideal. It has a good restaurant where they serve the included breakfast and also lunch and dinner. Staff was very friendly and professional. The one thing I didn't like, was that they don't organize a regular taxi for you. They... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your review on Trip Advisor. We appreciate your feedback and were glad to read that you found our location convenient, our hotel rooms to be very clean and that our services were professional. Sarova Panafric is committed to making your stay truly incomparable with the aim of making your stay a home away from home... More 

Contributor
20 reviews 20 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 2, 2012

We stayed at Sarova Panafric on two separate nights while on our honeymoon over November. The breakfast was fantastic, and the room was nice. Service was very good. Jane the masseuse was a beautiful soul. There were two aspects that were troubling - 1. the thin walls - there was a function by the pool while we were staying and... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, It’s wonderful to hear how much you enjoyed Sarova Panafric, and we can’t thank you enough for sharing your feedback with us. We’re thrilled you enjoyed the fantastic food and service from our team and also took advantage of our Tulia services. Indeed Jane is a superb masseuse and I have shared your feedback with her. Our airport... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed November 27, 2012

We received first class service before and during our function at the hotel. The sales account manager (Joseph Kimondo) was very efficient and attended to us as should be. The staff at the hotel ensured all things went on smoothly and were very hospitable.

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Loreen, Thank you very much for your feedback on your stay at Sarova Panafric. We're excited, not only because you chose Sarova Panafric, but also happy to read that we were able to offer first class service to you; as it should be and that our Sales Account Manager, Joseph was of tremendous help. I have shared your feedback... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012 via mobile

Stayed at hotel the last part of holiday and it was lovely and relaxing with fantastic facilities. We booked in for some of the treatments such as a pedicure and massage and these were excellent value, staffed by friendly and professional staff. The food was great and breakfast had everything you could possibly want. Further, must not forget the cocktails,... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Julia, Thank you for your candid review. We can think of no bigger compliment than being that hotel to specially help wind up your holiday. We’re extremely proud of our staff and the excellent service they provide. We know that great service makes a huge difference when traveling, and we can only hope that each visit brings new, happy... More 

Uxbridge, United Kingdom
Top Contributor
233 reviews 233 reviews
59 hotel reviews
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed November 13, 2012

Stayed here yet again and have to say the hotel just gets better every time. After a long journey it is so nice to be greeted by name on arrival and given a hot towel and fresh juice. The room as usual was excellent and spotlessly clean thanks to the lovely Eunice and her great team. The towel decorations were... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your continuous positive feedback regarding your stay at Sarova Panafric. We are more than happy to note that you are part and parcel of the Sarova Panafric family and that we are your choice while staying in Nairobi. Its also great to read that you have experienced your stay getting better and be assured that... More 

1 review
4 of 5 stars Reviewed November 12, 2012 via mobile

This hotel was the perfect base for us as a Volunteer group travelling to different locations each day. The staff were extremely friendly and helpful. Rooms were comfortable and clean and the hotel felt very secure. Highly recommended.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Pauline, Thank you for sharing your Sarova Panafric experience with us. We genuinely care about each guest’s experience, and we’re so pleased it shows through our guest rooms and services. We hope you had a chance to enjoy the Hotel’s amenities such as The Tulia Spa. Thank you for your recommendation and we appreciate each word. Kind Regards, Anthony... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed November 12, 2012

The Sarova Panafrica hotel is just a classic example of a hotel with a "home" feeling 1 - The location is just the best; near the city centre and with easy access to the airport and other important sites yet away from city noise and commotion. 2 - The staff; I wish I could have a separate rating for this;... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your review; we’re honored to have had you stay with us! We’re pleased too that you found Sarova Panafric a homely haven. It is also great that you enjoyed our prime location, your guest room and the meals at the restaurant. We strive to have our guests enjoy every bit of their delicacy at the... More 

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