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Sarova Panafric

#18 of 125 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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578 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
See the most recent reviews
Nairobi, Kenya
Top Contributor
93 reviews 93 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 8, 2013

The Panafric has an excellent and well managed restaurant. The food is well done and the steaks are to die for. Try the T-Bone steak. There is no greater T bone steak than this in Nairobi. The restaurant also has a good ambiance and an excellent veranda seating

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your meal at the Flame Tree Restaurant but above all, we’re elated that you enjoyed the Steak Friday promotion. Its great to hear that our steaks are the best steaks in town as we thrive to offer our guests... More 

Dublin, Ireland
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 6, 2013

I stayed in Sarova Panafric with my fiancé for 4 days.As soon as we alighted from the airport cab that brought us,we were welcomed at the door by a concierge in a colorful presumably national costume and once we got to the check-in desk we were offered napkins to clean our hands and a refreshing glass of apple and ginger... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Its also great to note... More 

Nairobi
1 review
4 of 5 stars Reviewed May 4, 2013

We are a training & consultancy firm and as such, we conduct trainings on a regular basis. We have no training facilities of our own and as such, we always outsource. We conducted a training involving 20 people at the sarova panafric on the dates indicated. We were assigned a room on the 2nd floor. The service provided was excellent.... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Mburu, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your conferencing with us but above all, we’re elated that you enjoyed excellent customer service and found our food to absolutely great! Our staff strives to provide warm, welcoming service always, and making your stay with us great. Thank... More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed May 2, 2013

Stayed here in a standard twin room for one night before going on safari, upon return from safari spent a few hours by the pool. - If your booking the cheapest rooms ensure you ask for a renovated one - Standard rooms only have a shower but the water pressure and temperature were good, but rooms are quite small -... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback. Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally... More 

Brussels, Belgium
Top Contributor
111 reviews 111 reviews
63 hotel reviews
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed April 16, 2013

we stayed here during our first night in Kenya. It is an excellent place for an overnight stay. The food is good, rooms are nice. There is also a swimming pool and security on every floor. We would stay here again.

Was this review helpful? Yes 2
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Monrovia, Liberia
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 13, 2013

Would highly recommend and would stay again. Another great Sarova facility. Awesome reception, very clean, modern rooms, good food and service. Got a free upgraded room. Good location but Nairobi can be very congested with traffic. Plan travel time accordingly. WiFi was weak.

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Tananarive, Antananarivo, Madagascar
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2013

sarova panafric hotel is at the heart of nairobi city, so the hotel is great for in town routes (shoppings, meetings, workshops, e.t.c). The hotel operates at international level (five stars). and all services are being provided at professional level. I would recommend this hotel for highly packed, tight schedule business issues.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Charles, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Nairobi
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 9, 2013

I booked a friend in who was visiting me fro New South Wales. Though we arrived at the hotel well before his check in time, the staff went out of their way to ensure that his room was ready within a short time. The front office staff were very friendly and during my friends stay there, he could not stop... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Irene, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Orpington England
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 5, 2013

Stayed here one night prior to travelling back to UK. Rooms OK and staff in reception efficient and helpful. Tried to sit on a chair by the poolside for lunch, but they were all reserved for a variety of conference attendees. Paying guests obviously are considered second class citizens in this respect. It was quite galling to see some of... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. We're sad to hear about your overall experience while staying with us. Indeed, we encourage our guests to give us feedback so that we’re able to... More 

London
Contributor
16 reviews 16 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 3, 2013

Stayed here for one night on arrival in Nairobi before heading off for safari in Mara. To be honest, with hindsight I wish we had booked to go straight to the Mara as we were only on a 4 night holiday anyway. Was a bit disappointed when we arrived at hotel as normally I would go for something a bit... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. Its great to read that you enjoyed our breakfast selection and got to stock up before your Mara trip. Indeed, we appreciate every guest feedback and... More 

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