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Sarova Panafric

Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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Ranked #18 of 120 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed February 14, 2013
Jules T London, United Kingdom
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541 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
See the most recent reviews
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 14, 2013

I got a room here for the sum total of one night. I tried a hostel but my experience there (over the course of an hour) led me to book a room here. I needed a room, I googled and chose this simply because it was a close hotel, with a decent rating. Best move of my trip. I can... More 

Was this review helpful? Yes 2
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Jules, Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback. Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally... More 

Brentwood, United Kingdom
Top Contributor
117 reviews 117 reviews
24 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed February 13, 2013

I recently spent two nights at this delightful hotel. On arrival, our group was warmly welcomed by the door staff and a complimentary glass of refreshing juice offered despite the lateness of the hour. Rooms were swiftly allocated, and our luggage carried for us. The accomodation was very pleasant- a large twin-bedded room with cool, tiled floor and large patio... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Nicky, We are absolutely thrilled to note that Sarova Panafric was you're group's first stop in Nairobi on your way to Safari and that we had the great opportunity to make you feel welcome. Here at Sarova Panafric, we believe that the initial experience in a city influences the overall perception of the city. We truly hope that your... More 

Oslo, Oslo, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

We stayed here one night for our honey moon, on our way to safari. From check-in to check-out we received best service imaginable. We even came back from safari on the day of our flight back to europe, and used the facilities at the hotel (except a room) without any cost (the pool, wifi, luggage room, restaurants of course). The... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Jan, Thank you for your wonderful review. It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. We're also excited to note that you enjoyed all our guest amenities including... More 

Cape Town
Contributor
19 reviews 19 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 3, 2013

I stayed here for 7 days for a series of meetings so I feel adequately expereinced to judge this hotel. This is not the fanciest poshest of establishments (the restaurant and terrace are lovely; the pool area could do with a bit of an upgrade) but it sure does make your stay comfortable. Breakfast buffet serves a wide variety of... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Friederike, Thank you for sharing your Sarova Panafric experience with us. We genuinely care about each guest’s experience, and we’re so pleased it shows through our guest rooms and services. We also strive to ensure that our guests' stay is of utmost comfort and this includes providing uncompromisable security measures. We are also glad you had a chance to... More 

Ottawa, Canada
Top Contributor
79 reviews 79 reviews
28 hotel reviews
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed January 31, 2013 via mobile

We stayed 2 nights Jan 13 & 14 and we had 2 rooms. In advance we asked for newly renovated rooms as others' reviews were bad. Upon check in we asked the staff if we were being given newly renovated rooms and were told we were. However when we got to our rooms they were old, dilapidated and horrible!!! Definitely... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Theresa, I would like to thank you for your recent stay at Sarova Panafric and would also like to express my sincere appreciation for your Trip Advisor review. I am saddened to hear about your room experience. Indeed, we encourage our guests to give us feedback so that we’re able to take up corrective action. Immediately after reading your... More 

melbourne
Top Contributor
72 reviews 72 reviews
29 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 27, 2013

Stayed here for 3 nights over a 2 weeks period as this was the main hotel for our safari's of Kenya and Tanzania. It appears the majority of safari companies use this hotel as the overnight hotel/pick up/drop off point. It is also a very busy hotel with a lot of conferences being held on a daily basis. Check in... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Lisa, Thank you for taking the time to share your feedback with us. We’re so pleased that you chose Sarova Panafric for your 3 nights in the city. We're happy to read that you enjoyed your stay with us and found our staff to be friendly. Plans of performing a guest bathroom enhancement are in the pipeline and shall... More 

New Delhi, India
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 19, 2013

Located at the edge of the diplomatic area and the down town, this place is a comfortable place if you prefer a quiet evening after a long day work where there is also a possibility of having a yet another business meeting in the evening! Food is certainly a high point and the staff is very cordial and welcoming. It... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, We’re glowing reading your review; thank you. We couldn’t be more thrilled or honored that you had such a wonderful experience at the Hotel – and out and about in our neighborhood too. We’re so proud of our warm, welcoming and cordial staff, as we know that service is what makes the difference between a good stay and... More 

Toronto, Ontario, Canada
Top Contributor
70 reviews 70 reviews
49 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 11, 2013

We stayed twice each time for 1 night while on Safari Our 1st stay the room was very dated and not very clean (in the bathroom). The 2nd time (9 days later) we asked and received a better room. Having stayed in 2 other Sarova locations, this is by far the weakest hotel.The breakfast selection was very limited. However the... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We're happy to read that you enjoyed your stay with us and found our staff to be friendly. We're absolutely saddened by your experience with the air conditioner, mosquitoes and your bathroom. With the notable ever-changing client needs, we continue to strive in providing exceptional service... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 9, 2013 via mobile

Stayed at hotel the last part of holiday and it was lovely and relaxing with fantastic facilities. We booked in for some of the treatments such as a pedicure and massage and these were excellent value staffed by friendly and professional staff. The food was great and breakfast had everything you could possibly want. Further must not forget the cocktails

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Julia, Thank you for your wonderful review. It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. We're also excited to note that you enjoyed the spa treatments as well... More 

Montevideo, Uruguay
Contributor
17 reviews 17 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 8, 2013

Overall the hotel was good, staff was nice. Wifi is free but quite difficult to log into, and did not work the first day (of 3). Rooms are rather outdated, but OK. restaurant staff was nice and food good.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Happy New Year! Thank you for taking the time to share your feedback with us. We're happy to note that you enjoyed your stay at Sarova Panafric, but most importantly, the service provided to you. We strive to provide exceptional service to all our guests in order to make your stay with us great. We're sorry to read... More 

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