We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 102 Nairobi hotels

Sarova Panafric

3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya
Hotel website
Hotel amenities
Special Rate
Seasonal Promotion $173
Save Saved
You added Sarova Panafric to your Saves list
Sarova Panafric
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
69%
Ranked #21 of 102 Hotels in Nairobi
A recent review
3 of 5 stars Reviewed September 29, 2012
62Cath Brisbane, Australia
Write a Review

476 reviews from our community

Traveler rating
    110
    202
    126
    22
    16
See reviews for
42
124
53
171
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
There are newer reviews for Sarova Panafric
See the most recent reviews
Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 29, 2012

This hotel is ok for a overnight stop over. I have stayed there twice. The first room had a doggy shower and thew water went everywhere - think it was a dirty shower head but the second room was great. The foyer looks better than the rooms. The rooms are just average. The dinner in the restuarant was good and... More

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your candid feedback on your stay at Sarova Panafric. We’re happy to hear that you continue to return to Sarova Panafric and did enjoy your breakfast at the Flame Tree Restaurant. I am quite dismayed to hear about your shower experience. I apologize for this and would like to let you know that your feedback... More

Rego Park, New York
Top Contributor
69 reviews 69 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed September 24, 2012

This was a great place until I got robbed out of my hotel safe. My coworker in another room was also robbed from his safe the same week so we are pretty sure we were right about what happened. The hotel called the police but of course we never got our money back because they said it was 'impossible' for... More

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Margaret, I would like to thank you for your recent stay at Sarova Panafric and would also like to express my sincere appreciation for your Trip Advisor review. I am saddened to hear about your room experience. This is indeed quite surprising as we have stringent security procedures that see to our guests’ safe keeping. One of them being... More

Denver, Colorado
Top Contributor
91 reviews 91 reviews
25 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 21, 2012

The Sarova Panafric is luxury for the traveller, with every amenity in the room. The safari-bound visitor gets a sendoff with an enormous breakfast buffet, with every imaginable taste and cuisine attended to. The only drawback was a rather cold swimming pool, and a tired locker room, where little attention was given to upkeep or amenities. A very pleasant lighter... More

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your wonderful review. It’s a joy to receive glowing feedback from our guests, and especially as it pertains to excellent service and food. We pride ourselves on providing fantastic service, and we work each day to enhance the guest experience even further. Our Flame Tree Restaurant team is so excited that you were blown away... More

Cairo, Egypt
1 review
4 of 5 stars Reviewed September 19, 2012

My husband and I had a good stay in Sarova Panafric and the room was good and the breakfast was including different kinds of food. My problem was the travel agent, and thanks for Ephantus who handled that at last. Thanks Sarova teem.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you liked our rooms plus the delicious breakfast at The Flame Tree restaurant. But above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, thus it's incredibly rewarding to know that a... More

Brisbane, Queensland, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 17, 2012

My friends and I , totalling 4 in our group recently had 2 stays within this hotel 2 weeks apart and the stays could not be further apart in comfort and service. Our first stay over on the 21st Aug 2012 was excellent, having just flown in from Johannesburg we found our rooms on the 1st, and 2nd floors to... More

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Colin, Thank you for taking the time to share your candid feedback. We’ve shared your tremendously helpful comments regarding the bathroom and meal experience with our management team. We’re pleased to inform you that we’ll be making some enhancements with our shower heads in the near future; we trust that our guests will be delighted with the results. It’s... More

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2012

I can't recommend this hotel enough. I stayed here before and after a safari tour. The customer service was just amazing!!! Christopher, Kevin, the cheerful security guards, all the people at front desk I can't say thank you enough, you all made my friend I feel very welcome. The cocktails are to die for and the food is amazing. Can't... More

Was this review helpful? Yes 2
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you again for such lovely feedback. It is wonderful to hear that you cannot recommend us enough. We do all we can to ensure that our service is warm and wonderful always – just as it should be. Our entire staff shares the goal of providing warm, exceptional service always, thus it’s rewarding to know when guests... More

Dubai, United Arab Emirates
Top Contributor
55 reviews 55 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 15, 2012

The last time we were here, we thought it just about met expectations. Now with the renovations and the new rooms, things are looking up. This time we stayed on the mezzanine floor - the furnishings were clearly more modern and swankier. Large picture windows looked upon the nicely maintained grounds, the room itself was spacious - a standard business... More

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for taking time to share your review with us. We are elated to hear that you got the chance to experience our guest rooms before and after the top to bottom renovations carried out. Indeed it pleases us to hear such positive feedback about the swank and modern look of the new rooms as this was... More

Nairobi
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 12, 2012

Our entertainment company, Pied Pipers Services, used the hotel to host a couples' dinner and dance. They were very much accommodating of us, considering we did not manage to get the numbers we had initially agreed upon. They met all our requests despite our shortfall. The management was understanding of our circumstance and very helpful. The food was great and... More

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, We can’t thank you enough for sharing such great feedback – it makes our team smile ear to ear. We can only hope that all our guests experience that same level of high service, not to mention wonderful dinner, while here. We do pride ourselves on our attentive, friendly and efficient staff, so it's great that you were... More

Bath, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 10, 2012

We only used this hotel for a nights stop before catching our flight back home! The staff were very friendly and accomodating - there were eleven of us and they laid a table up in a small separate room for us to eat our meals which was fantastic. The food was great - a little slow in the evening -... More

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you so much for the positive review. We’re pleased to know you were well taken care of by our associates and we trust you had the chance to take advantage of our exciting Flame Tree Restaurant offerings including Steak Friday; and if not, perhaps that can be on the agenda for your next stay. It’s great to... More

Mumbai (Bombay), India
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 1, 2012

If you are travelling with your family then this is the best and safe place to stay. Hotel Rooms & Swimming pool is well maintained. Its a great place to stay. Entire Staff especially Ephantus-Duty Manager is helpful. Morning breakfast is superb !. I would strongly recommend this hotel for anyone who is travelling for the 1st time to Nairobi.... More

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for your review – and kudos. It’s a pleasure to read about the impeccable service you experienced, which is what we strive for each and every day. We’re so happy you had the chance to use our swimming pool facilities and we hope your family had a great time and had the chance to enjoy our... More

Owners: What's your side of the story?
If you own or manage Sarova Panafric, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sarova Panafric? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Booking.com, Orbitz, Cheap Tickets, Tingo, Otel, Agoda, Odigeo and Venere so you can book your Sarova Panafric reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

123 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (113)
Viewed
Hotel & grounds (12)
Viewed
Dining (11)
Viewed
Room/suite (32)
Viewed
Pool/beach area (5)
Viewed
Business center/function rooms (1)
Viewed
View from room (8)
Viewed
Bathroom (4)
Viewed
Other (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Nairobi with
any amenities