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All 119 Nairobi hotels

Sarova Panafric

3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)
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Sarova Panafric
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Ranked #17 of 119 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed April 16, 2013
artickids Brussels, Belgium
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533 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
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Brussels, Belgium
Top Contributor
111 reviews 111 reviews
63 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed April 16, 2013

we stayed here during our first night in Kenya. It is an excellent place for an overnight stay. The food is good, rooms are nice. There is also a swimming pool and security on every floor. We would stay here again.

Was this review helpful? Yes 2
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Monrovia, Liberia
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 13, 2013

Would highly recommend and would stay again. Another great Sarova facility. Awesome reception, very clean, modern rooms, good food and service. Got a free upgraded room. Good location but Nairobi can be very congested with traffic. Plan travel time accordingly. WiFi was weak.

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Tananarive, Antananarivo, Madagascar
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2013

sarova panafric hotel is at the heart of nairobi city, so the hotel is great for in town routes (shoppings, meetings, workshops, e.t.c). The hotel operates at international level (five stars). and all services are being provided at professional level. I would recommend this hotel for highly packed, tight schedule business issues.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Charles, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Nairobi
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 9, 2013

I booked a friend in who was visiting me fro New South Wales. Though we arrived at the hotel well before his check in time, the staff went out of their way to ensure that his room was ready within a short time. The front office staff were very friendly and during my friends stay there, he could not stop... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Irene, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Orpington England
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 5, 2013

Stayed here one night prior to travelling back to UK. Rooms OK and staff in reception efficient and helpful. Tried to sit on a chair by the poolside for lunch, but they were all reserved for a variety of conference attendees. Paying guests obviously are considered second class citizens in this respect. It was quite galling to see some of... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. We're sad to hear about your overall experience while staying with us. Indeed, we encourage our guests to give us feedback so that we’re able to... More 

London
Contributor
16 reviews 16 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 3, 2013

Stayed here for one night on arrival in Nairobi before heading off for safari in Mara. To be honest, with hindsight I wish we had booked to go straight to the Mara as we were only on a 4 night holiday anyway. Was a bit disappointed when we arrived at hotel as normally I would go for something a bit... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. Its great to read that you enjoyed our breakfast selection and got to stock up before your Mara trip. Indeed, we appreciate every guest feedback and... More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 28, 2013

We use this hotel for business use as its central in Nairobi. Of late we have been able to use it when w are travelling through Nairobi and need somewhere to stop, change and travel on. They have been very accommodationg in this regard and provided changing facilities, securing ones bags and providing a decent meal and business conference facilities.... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. We also pride ourselves in providing top security... More 

Worthing
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2013

This hotel is about a ten minute walk from the town centre. The rooms are big and the service is very good. The reception is warm and welcoming from the guard to the staff in the kitchen at breakfast. The views are also pretty good depending on which rooms you stay in. There is a pool and spa facilities. The... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Erfurt
2 reviews
3 of 5 stars Reviewed March 11, 2013

Nice welcome, nice pool, nice room, good breakfast, very clean and safe. Good value for the money. But it took four hours to find the second room we had booked. Meanwhile our friends had to wait. The restaurants are a little bit overpriced.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback. I am glad to read that you had a nice stay. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I am sad to hear about the delay in getting your second room. Please... More 

NAIROBI
1 review
4 of 5 stars Reviewed March 10, 2013

Sarova Panafric is the best place to hold conferences even in cases where you have delegates who are not living in the hotel; its location is just a walking distance from the city center. The facilities are awesome and very conducive for plenary and breakaway/group works. I had over 100 delegates and the staff made it easy for the one... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Wanjiru, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you had a successful conference at Sarova Panafric and I'm more than happy to know that we contributed greatly towards that success. But above all, we’re elated that you enjoyed exceptional customer service, our awesome conferencing facilities and the prime and... More 

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Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#12 Business Hotel in Nairobi
#16 Romantic Hotel in Nairobi

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