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Sarova Panafric

Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
Best prices for: 1 room 1 guest
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Ranked #18 of 122 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed May 26, 2013
Thandz D
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541 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
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Senior Contributor
48 reviews 48 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 26, 2013 via mobile

I stayed at the hotel while on holiday in Nairobi. It's conveniently located near the CBD. It's on Kenyatta Venue, which is bustling and during peak times you get to watch the bumper to bumper traffic, of which Nairobi is famous for. I was very suprised at the amount of security in and around the hotel. But after a few... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Thank you for taking the time to share your feedback with us. We're happy to note that you enjoyed your stay at Sarova Panafric, but most importantly, the service provided to you. We strive to provide exceptional service to all our guests in order to make your stay with us great. Apologies about the noise experienced from your room. I... More 

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 21, 2013

I staved in the Sarova Panafric for a week between 12-19th May. First to get the bad bits out of the way. The hotel could do with a bit of a refurb. There is a little bit of tiredness about the decor and facilities and the menu at the restuarant is quite small. Also - and most annoying - the... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Thank you for taking the time to share your feedback with us. We're happy to note that you enjoyed your stay at Sarova Panafric, but most importantly, found the service provided to you warm, friendly and convivial. We strive to provide exceptional service to all our guests in order to make your stay with us great and we're happy to... More 

Nairobi, Kenya
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 13, 2013

Panafric is a great option for the traveller who wish to stay close to the Central Business District while still enjoying an amount of tranquility away from the buzz of Nairobi. Although its respectable age, Panafric has successfully adapted to increasing demands of business and private travellers alike. The rooms are modern and comfortable. The Flame Tree restaurant is excellent.... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Thank you for your feedback... More 

London, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed May 12, 2013

All staff were professional and well-mannered. Room service food was amazing, laundry service is above par (well folded and cleaned). Rooms are slightly old and have a 10+ year old tube TV. Ambiance is still really enjoyable.

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed the ambiance of your room. Its great to hear that our room service food was amazing as we thrive to offer our guests with unmatched dining experiences. We hope that next time you will get time to enjoy our... More 

Nairobi, Kenya
Top Contributor
93 reviews 93 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 8, 2013

The Panafric has an excellent and well managed restaurant. The food is well done and the steaks are to die for. Try the T-Bone steak. There is no greater T bone steak than this in Nairobi. The restaurant also has a good ambiance and an excellent veranda seating

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your meal at the Flame Tree Restaurant but above all, we’re elated that you enjoyed the Steak Friday promotion. Its great to hear that our steaks are the best steaks in town as we thrive to offer our guests... More 

Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 6, 2013

I stayed in Sarova Panafric with my fiancé for 4 days.As soon as we alighted from the airport cab that brought us,we were welcomed at the door by a concierge in a colorful presumably national costume and once we got to the check-in desk we were offered napkins to clean our hands and a refreshing glass of apple and ginger... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed every element of your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Its also great to note... More 

Nairobi
1 review
4 of 5 stars Reviewed May 4, 2013

We are a training & consultancy firm and as such, we conduct trainings on a regular basis. We have no training facilities of our own and as such, we always outsource. We conducted a training involving 20 people at the sarova panafric on the dates indicated. We were assigned a room on the 2nd floor. The service provided was excellent.... More 

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Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Mburu, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your conferencing with us but above all, we’re elated that you enjoyed excellent customer service and found our food to absolutely great! Our staff strives to provide warm, welcoming service always, and making your stay with us great. Thank... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 2, 2013

Stayed here in a standard twin room for one night before going on safari, upon return from safari spent a few hours by the pool. - If your booking the cheapest rooms ensure you ask for a renovated one - Standard rooms only have a shower but the water pressure and temperature were good, but rooms are quite small -... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback. Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally... More 

Brussels, Belgium
Top Contributor
111 reviews 111 reviews
63 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed April 16, 2013

we stayed here during our first night in Kenya. It is an excellent place for an overnight stay. The food is good, rooms are nice. There is also a swimming pool and security on every floor. We would stay here again.

Was this review helpful? Yes 2
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

Monrovia, Liberia
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 13, 2013

Would highly recommend and would stay again. Another great Sarova facility. Awesome reception, very clean, modern rooms, good food and service. Got a free upgraded room. Good location but Nairobi can be very congested with traffic. Plan travel time accordingly. WiFi was weak.

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case... More 

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