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Sarova Panafric

#20 of 129 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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591 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (591)
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    (118)
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    (188)
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    (169)
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There are newer reviews for Sarova Panafric
See the most recent reviews
Secaucus, New Jersey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 17, 2013

We arrived a day before our safari so we picked this hotel based on reviews. Although, we booked the hotel for a night, we wanted to check in early hours around 5ish and leave the next day around 7. We booked a double bedroom and when we reached on the morning around 5 on the day, there were no rooms... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the personalized consideration given to you. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. Our apartments offer high quality living... More 

Long Eaton, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed September 17, 2013

We had a fantastic stay in this beautiful hotel after a long & very hot safiri, the view over the city is magnificent, if possible get a room over the front door gives the best out look for the city lights. The staff are just what you would expect in a hotel of this quality, its cool clean & very... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. I'm excited to read that you had a fantastic stay with us and enjoyed the magnificent view of the city from your guest room! It's also great that you selected Sarova Panafric and I am glad to read that you appreciated the cool and clean atmosphere... More 

Kusatsu, Japan
Level Contributor
8 reviews
3 of 5 stars Reviewed September 16, 2013

I had 4 nights at Sarova Panafric Hotel recently and I would say I had good time. Their breakfast was good and staff are friendly. The reason I only gave 3 stars are due to the followings; 1) When I wanted to chill out and relax at the swimming pool around noon, a guy started cleaning the entire swimming pool... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding and its great to note that you found our staff friendly, breakfast good and clean rooms. We're sad to hear about your pool and room... More 

Brisbane, Australia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 15, 2013

We stayed here different nights at the start and end of our safari adventures in August. While the rooms at first glance can seem a little dated to what we are used to, they were clean and very comfortable. All the staff were extremely helpful and happy, all meals in the Flame restaurant were very good. Felt very secure as... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Michelle, Dear Steve, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the clean and comfortable atmosphere, extremely helpful and happy staff. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great.... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 12, 2013

Stay away from concierge! First, I wanted to do a day trip to Nairobi National Park. Concierge told me it would be $100 USD and they would arrange it. Later, they said it was $100 plus a $10 entry fee. The next day, they told me it was $150, but that they could give me a special price of $140.... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric. We do appreciate your feedback. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. We're sad to hear about your concierge experience while staying with us. Indeed, we encourage our guests to give us feedback so that we’re able... More 

Lechlade, United Kingdom
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed September 9, 2013

Always enjoy staying at the Panafric. It has a lovely atmosphere, and the staff are friendly and welcoming. The restaurant and pool area have a holiday atmosphere. The menu is extensive, and the food is really tasty. Breakfast is a wonderful self service buffet, with a vast array of different choices. The hotel is clean, and well appointed.

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Steve, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the lovely atmosphere, friendly and welcoming staff. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read that... More 

Rijsbergen, Ne
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 9, 2013

Although a bit worn out still one of the ' best value for money' in Nairobi and easily accessible! Ample free parking and a good and well serviced restaurant. No time to check the pool! Ask a back side room because of Nairobi traffic noise starting early morning.

Was this review helpful? Yes 2
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Tom, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am elated to read that you find it 'Best Value for Money'. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. Please feel free to join our online... More 

Brighton, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 7, 2013

I stayed here 27th July with my 3 kids in two rooms...and they were good value by Nairobi standards (about £170 total). The pool is pretty big and a great refreshing way to finish off a week's travelling around the Rift valley. We wanted to relax for a night before flying off to Zanzibar, and this was a good choice.... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you found the staff dead friendly, mighty cheerful. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read that you... More 

Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 6, 2013 via mobile

It's a great hotel with friendly people. I would recommend going here for your stay in Nairobi. The rooms are clean, however the bathroom looks dated but the shower is great! The meals are fine, don't expect michelin star food. You feel safe as there is enough security.

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the personalized touch in our service. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. Please feel free to join our... More 

west midlands
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

We used this hotel as a base before and after embarking on our Safari, rooms are basic but clean and comfortable, maybe a little dated but that did not really bother us too much, TV didn't work but we only attempted to try to use it on our last day there so didn't miss it much. Showers were efficient and... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Lassie, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated our services. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read that you enjoyed our prime location,... More 

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