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Sarova Panafric

#18 of 125 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Sarova Panafric
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579 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
See the most recent reviews
Boulder, Colorado
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 3, 2013

We came late and during a chaotic time as the airport had just burned up. The Panafric was like a place of refuge. The staff was wonderful. The restaurant stayed open late and the food was excellent. The rooms were quite nice. We didn't stay long enough to experience all the amenities, but what we saw worked well for us.... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Roy, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you foudn our staff wonderful. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read that you enjoyed our excellent... More 

Netherlands
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 26, 2013

Panafric was the starting place of our safari in Kenya. Relatively near the Airport, so no lenghty travels necessary after you arrive in Nairobi. A nice entrance, friendly staff on reception. You get a welcomedrink and some wet towels to clean up. Checkin process was efficient The rooms are simple but clean. A balcony is available if you prefer. The... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the personalized touch in our service. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read that you... More 

Bath, United Kingdom
Level Contributor
112 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed August 24, 2013

AIRPORT COLLECTION: Given the fact that the international airport had had a serious fire about a week before my collection, I was slightly nervous about the efficiency of the airport and the likelihood of me catching up with my Apple pickup. I needn’t have worried and the collection went perfectly take me down to the hotel for $40 which was... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the personalized touch in our service and engaging and friendly staff. Our friendly staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm... More 

Sydney, Australia
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed August 23, 2013

I stayed at Sarova Panafric for one night on my way through from Amboseli NP to the Masai Mara. The hotel is very good for that type of stay - the staff are friendly, most things are no fuss, the rooms are adequate (though I did have to call housekeeping for towels); the security is goo and the restaurant downstairs... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the personalized touch in our service. Our friendly and attentive staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read... More 

Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 23, 2013 via mobile

I was in Nairobi last monday for a few meetings. I stopped off at Panafric from the airport. The breakfast was great with the coffee outstanding. I like my medium roast coffee and your waiter recommended the breakfast coffee. I am a bit of a coffee snob and i must say i absolutely loved the full bodied medium acidity coffee... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Kaval, We're happy to read that you enjoyed your experience with us and that we were able to make your breakfast experience at the Flame Tree Restaurant exceptional. It's great that you selected Sarova Panafric and I am glad to read that you experienced fabulous Kenyan hospitality with us. Sarova Panafric is wholly committed to serve our guests exceptionally... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed August 19, 2013 via mobile

Arrived early for check-in after the flight but was quite happy to wait, grab a coffee and some breakfast. I found out the next day that the breakfast had cost me over $50 for 2 people (buffet breakfast)...which when queried....staff seem to think that that's cheap.....I felt a bit ripped off....you can eat lobster in london for that price....but I'll... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Graham, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric. Our friendly and attentive staff strive to provide warm, welcoming, high standard service always, making your stay with us great. We have noted your concern on the breakfast costing, however, the Flame Tree Restaurant prides itself in having the... More 

Glasgow, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed August 14, 2013

At around 25-30 minutes from Jomo Kenyatta Airport, the Sarova Panafric is a reasonably well situated hotel, suitable for a 24 hour stay when in transit (like mine), or an extended trip to the city. The cost per night (when booking in advance) is moderately inexpensive and I was welcomed at the door, after a long flight, by an extremely... More 

Was this review helpful? Yes 1
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the personalized touch in our service. Our friendly and attentive staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read... More 

Nairobi, Kenya
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 12, 2013

Once you enter the Sarova Panafric Hotel, you get the sense like you are the only guest in the hotel because you are pampered by first being offered a glass of fresh juice as you check in! Once you open the room door, you are ushered into a well lit, well decorated room with beautiful wall hangings and an equally... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Guest, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the personalized touch in our service. Our wonderful staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read that you... More 

Sydney, Australia
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed August 6, 2013

My partner and I stayed at the Sarova Panafric the night before our safari and the night we returned. It was a nice touch that the staff at reception recognised us and welcomed us back from our safari. Our first night we stayed in the 'budget' part of the hotel which was a little worn and old - with no... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Cass & Paul, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you appreciated the personalized touch in our service. Our wonderful staff strive to provide warm, welcoming, high standard service always, making your stay with us great. I'm excited to read... More 

Oxford, United Kingdom
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 5, 2013

I have visited Nairobi many times for work, but not stayed at the Panafric before. I stayed a week, and I was very pleasantly surprised. For such a big hotel in a major city, I found it very friendly and the staff warm and helpful, and responsive whenever I needed anything: food and drink, transport, help with the internet. The... More 

Was this review helpful? Yes
Anthony N, General Manager at Sarova Panafric, responded to this review

Dear Dave, Many thanks for taking the time to share your feedback with us. It's great that you selected Sarova Panafric and I am glad to read that you found our staff friendly, warm, helpful and responsive, as it should be. Our wonderful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great.... More 

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