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Sarova Panafric

#18 of 125 Hotels in Nairobi
Certificate of Excellence
Along Valley Road, Nairobi 30486 - 00100, Kenya
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Best prices for: 1 room 1 guest
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577 Reviews from our TripAdvisor Community

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    136
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sarova Panafric
See the most recent reviews
Munich, Germany
2 reviews
5 of 5 stars Reviewed May 12, 2015

Amazing African Hospitality at its very fine. Very friendly and supportive staff. Centrally located and very close to city centre. Excellent food at Flame Tree Restaurant. Amazing swimming pool and fitness centre

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Laveen, Thank you for reviewing our hotel Sarova Panafric. I am pleased that we, as a team, were able to exceed your expectations and that you had a taste of the Refreshing African Hospitality we have come to be known for. We hope next time you shall be able to spend more time with us and get to explore... More 

Yaounde, Cameroon
1 review
4 of 5 stars Reviewed May 11, 2015

For the first time I am taking on tripadvisor to write a review. I was totally satisfied during my 4 day stay at Sarova Panafric. I always dread traveling for meetings in Africa because of the hotels, but I was at home at Sarova Panafric Nairobi because of its cleanliness and comfort. The hotel and its staff are so welcoming.... More 

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Yvonne, Thank you for taking the time to review our hotel Sarova Panafric. Exceeding all our guests expectations and leaving them with authentic Kenyan warmth is what drives us. I am glad to read that you enjoyed the entirety of your stay. I will ensure that Kevin, Dennis, Irene and Robert hear your extremely kind words and that they... More 

1 review
5 of 5 stars Reviewed May 8, 2015

It was the best therapy given to me by any one .In a very short time i receved the best treatment at the hands of girl nemed Sheila and I will always like to enjoy the sameWorldover the message is being given by those who are hardly aware of the technicalities of the technique.It appears thast the therapist had a... More 

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Shamshad, Thank you for reviewing our hotel Sarova Panafric. I am pleased to read that you enjoyed our Tulia Therapy massage from our highly trained therapist Sheila. We believe that rest and relaxation is important and we thus ensure we have capable well trained staff. Thank you once again for your kind words. Best Regards More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2015

A tasty new menu served with classic cocktails that will leave you wanting and coming back for more. Thank you Evans Omondi for the exceptional service and making our dining memorable. Definitely a must to recommend. Kudos #MagicalSarova

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Linda, Thank you for sharing your experience at Sarova Panafric. We appreciate all our guests feedback as this enables us to develop our weaknesses and improve our strengths. I have personally shared your kind words with Evans Omondi and I am glad that we were able to make your dining with us memorable. We hope to see you soon.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 6, 2015

Excellent service!Would definitely refer it to other friends. Good food and the cocktails are awesome! The staff are warm and welcoming! We were served by Evans Omondi and he was keen to detail. Keep it up Sarova Panafric!

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Beryl, Thank you for taking the time to review our hotel. First and foremost, we are honored that you chose to spend your birthday with us. I am glad that we could add a little extra magic to an already magical day. I shall personally pass on your kind words to Evans as well as the rest of the... More 

London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 2, 2015

Day 1 of our 10 day safari? We arrived in Kenya late evening & was met by our driver & guide (John) who took us direct to the Savora Hotel. We received a very warm welcome by staff, check in was very efficient, Security was high that reassured us given recent attacks in Nairobi & our accommodation was clean &... More 

Was this review helpful? Yes 2
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Alison, We appreciate the time taken to review our hotel Sarova Panafric. I am glad that you enjoyed your stay, from pick up to drop off and I will be sure to share this review with the staff, as exceeding our guests expectations is what drives them. I hope that next time your travels bring you to Kenya you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 1, 2015

It's a good place to sleep in Nairobi, the staff its very kind, good food at the restaurant and they keep your room very clean. I stayed in the hotel for 15 days for work reasons and I' ve been here very confortable, without any problems.

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Josue, Thank you for reviewing our hotel, Sarova Panafric. I am pleased to read that you enjoyed the entirety of your stay from the rooms to the food selection. I shall share your kind words to the staff who I am sure are looking forward to hosting you again on another long or shorter trip. Kind regards More 

Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 18, 2015

Good hotel, friendly staff. But over priced drinks. No local food in the restaurant. It was safe and the staff were very helpful They took care that we feel well and safe. The cabs near the hotel were reliable. It was good to ask the staff for prices of trips and fares.

Was this review helpful? Yes 2
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Slaveya H, Thank you for taking time to review Sarova Panafric. We greatly appreciate all feedback from our guests and I am happy to note that you found our staff to be friendly and helpful. Sarova Panafric Hotel is ideally located for our guests, being a short distance from the central business district with easy access from the both... More 

Nairobi, Kenya
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 16, 2015

It's been a long time coming but finally I get to do this review... Stayed here for our Christmas holidays in December 2013 and it was well worth the while. The hotel is close to Nairobi CBD. Has great facilities - pool, nice gardens, restaurants...room service, etc. The room is spacious and bed very big and comfy. Great view from... More 

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, It is always a pleasure to receive such glowing feedback from our guests! More so when it touches on our rooms and most of all the personalized service we strive to give to our clients. We pride ourselves on our total commitment to ensuring our guest have a great and memorable time in our hotel. We are happy... More 

Vasa
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 15, 2015

Do not expect luxury as their reward says in the reception BUT they have excellent personell and good service. Breakfast standard and missing training equipment. Rooms standard and clean. Noise from the street at OK level.

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Niklas, Thank you for sharing your feedback on your stay at Sarova Panafric.We are delighted that you found our staff to be excellent, indeed they are the strength of our hotel and take great pride when their services appreciated by our esteemed guests. I would like to assure you that we are already finalizing on an in house training... More 

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