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All 101 Nairobi hotels

Sarova Panafric

3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya
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Ranked #20 of 101 hotels in Nairobi
A recent review
4 of 5 stars reviewed 1 week ago
Nanyama W Nairobi, Kenya
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456 people have reviewed this hotel

Traveler rating
    105
    194
    120
    21
    16
See reviews for
40
119
51
165
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
ny
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

this was just too much. and the nice service of the hotel staff could not make up for this. I had no hot water on two of the three nights I stayed in the hotel. if this is not enough, the internet connection is so awful that I don't understand how they dare to tell that they have free wifi.... More

Was this review helpful? Yes 1
Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I attend a breakfast meeting on the 12th of August. The food was great and the service excellent! Anne and her colleagues in Baraza room were exceptional; helpful and warm at all times and always smiling! Thanks for the great service!

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our second stop in Kenya was in that fantastic hotel, actually the whole team is finely selected to perform with an excellent professional attitude to make the lives of their guests so easy, no wonder that SAROVA Stanley is catching these successive yearly awards!,,

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Mr. Alkonsol A, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected us and are pleased to read that you enjoyed your stay. We are committed to exceeding our guests expectations and I am glad to read that our staff have an excellent professional attitude. Thank you once again for taking your time... More

San Antonio, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Our group arrived at approximately 2:30 a.m. In spite of the late hour the hotel helped us (all 50) get registered and situated in our rooms. They provided a small reception for us which included tea, coffee, and cookies. The room was clean and the bed was comfortable. It was quiet and we slept well. The following morning the hotel... More

Was this review helpful? Yes 3
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Paula V, Thank you for taking your time to review Sarova Panafric. We are glad that you selected us and are pleased to read that you enjoyed your stay. We are committed to providing excellent customer service regardless of the hour and are pleased to note you enjoyed the tea and cookies at 2:30 am and that you found... More

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Although we only spent one night at this hotel, it was a terrific experience. From the moment we stepped onto the property, we felt very well looked after. The security was fantastic, as was the great attention to detail at every step -- from warm towels at check in, to friendly bellmen to help with luggage, to quick and orderly... More

Was this review helpful? Yes 2
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Ms. Marsha T, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected us and are pleased to read that you enjoyed your stay from the security to the check in to the staff and food. We are committed to exceeding our guest’s expectations and I am glad to read that you appreciated our... More

Dubai, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is well located just outside the city center. clean rooms but furniture is very old. staff is very friendly but restaurant menu is very limited.Internet is OK. They really need to re-look at the furniture in the room. rest all is fine with this hotel I guess.

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Mr, Ashdeep, Thank you for taking the time to write your review of Sarova Panafric, your comments are very much valued. We take guest feedback seriously and we have noted your feedback on the need to refurbish. We are currently taking steps to upgrade our rooms and we trust this shall exceed your expectations. We note your concern of... More

Adelaide
Contributor
15 reviews 15 reviews
11 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at the hotel about 5 times over the past few years. It has become quite expensive for what it is but with a good deal on booking.com I went back for a one night stay. The security is great as is the restaurant food. Only complaint is that I was given a room overlooking the pool and... More

Was this review helpful? Yes 3
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Southaussiegirl, Thank you for sharing your experience at Sarova Panafric, we appreciate and welcome guests feedback. We are glad that you selected Sarova Panafric as your hotel of choice. We believe we offer great value for our pricing but your concern on the rate has been noted. We note with concern the disruption caused by the party and will... More

Lusaka, Zambia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I want to express my grateful stay at your Hotel. Things seems to be place perfect at this hotel. the rooms are excellent and ever clean with all the necessary things in place. Food at breakfast, Lunch and dinner all is perfect with various fruits in place. I was attending the workshop but even the venue the training was very... More

Was this review helpful? Yes 3
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Mr, Shadreck S, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected Sarova Panafric and that you enjoyed the entirety of your stay. We are committed to exceeding our guests expectations and I will personally share your kind words to all the staff. We pride ourselves in providing Refreshing African Hospitality and guest... More

Nairobi, Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We held our ELNET Ethical Leadership and Business Conference / Awards at this hotel from 24 - 25 July 2014. Right from the point of negotiating for the room with Daniel Mutheki to the personal welcome / interest in us by John Kimondo / General Manager David Gachuru to room attendant Eric's attention to detail throughout the event, we had... More

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Mr, Peter M, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected Sarova Panafric for your conference and are pleased to read that you enjoyed your stay. We are committed to exceeding our guests expectations and I will personally share your kind words to all the staff that you have mentioned as well... More

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I would like to appreciate afew of the employees at Sarova Panafric who gave us extremely good service during ELNET- ELBUCA conference held on 24th-25th July. they are 1. Daniel 2. Ann 3. Evans 4. Rachel 5. Nelson. they are truly exceptional, being cautious and helpful at all times.

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Ms Diana M, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected Sarova Panafric for your conference and are pleased to read that you enjoyed your stay. I will personally pass on your appreciation to all the employees you have mentioned in your feedback, We are committed to exceeding our guests expectations and... More

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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

120 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in Nairobi #11 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
Number of rooms
164

Questions & Answers

Questions? Get answers from Sarova Panafric staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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