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All 100 Nairobi hotels

Sarova Panafric

3.5 of 5 Hotel   |   Kenyatta Avenue, Nairobi 72493, Kenya
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Ranked #20 of 100 hotels in Nairobi
A recent review
3 of 5 stars reviewed 6 days ago
gontadu Pretoria, South Africa
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463 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Pretoria, South Africa
Contributor
18 reviews 18 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Disclaimer: I visited the hotel but did not stay there. In my view, although the entrance to the hotel is top notch, as one approaches the rooms it feels like an apartment block was converted to a hotel. The facilities in the room e.g. CRT tv. Come on, in an age where big screen LCDs prevail, how can you put... More

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Mr. Gontadu, Thank you for taking your time to share your experience at The Sarova Panafric. We note your feedback on the need to refurbish and are currently taking steps to upgrade our rooms and we trust that this shall indeed exceed your expectations. We hope that you will get a chance to stay at Sarova Panafric the next... More

Dubai, United Arab Emirates
Top Contributor
128 reviews 128 reviews
56 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were welcomed by a very friendly staff after Etihad Airways ruined our connection to our safari, and we were stranded one night in Nairobi. Knowing it was our honeymoon they even upgraded us to a beautiful suite with a view of the city. We had been so sad, but suddenly they made our day! Such a lovely room. And... More

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Jawaina, We are glad that you took the time to share your experience at Sarova Panafric. Thank you for sharing the beginning of your new life together with us. We are glad to hear you were pleased with the room and restaurant and for your kind words on the staff. We look forward to hosting you the next time... More

New Plymouth
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The best points of the hotel - the staff are lovely, the security is good, and the breakfast is fabulous. Fruit, cereal, toast, eggs, bacon, danish pastries, cake, muffins, fish, salad, pretty much you name it, they've got it. The charm of the staff, their smiles, their friendliness, cannot be overstated. Security is good too - essential in Nairobi, with... More

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and we are glad to read that you enjoyed the entirety of your stay at the hotel from the great food to the friendly staff. We are wholly committed to serve our... More

London, England, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

I enjoyed my stay while on business travel as the staff were very friendly and helpful and the room was to a good standard. However I think the cost is quite expensive. If they could be say $20.00 less per night I think that would be more reasonable. It's a really nice place to stay for a few days if... More

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Ms. Millerbakes, Thank you for sharing your experience at Sarova Panafric, we appreciate and welcome guests feedback. We are glad that you selected Sarova Panafric as your hotel of choice and that you found the staff friendly and helpful. We are wholly committed to serve our guests exceptionally and the staff will be happy to read your kind words.... More

Melbourne, Australia
Contributor
19 reviews 19 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

To arrive in Nairobi and be greeted so warmly, from the taxi driver, to the security people at the hotel and then at reception - it really makes such a difference as a first time traveller to Kenya. The hotel was fine as a stopover, the rooms were clean with a king bed, the bathroom is dated but fine for... More

Was this review helpful? Yes
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Ms. Sally, Thank you for sharing your experience at Sarova Panafric, we appreciate & welcome your feedback. We are glad to read that you enjoyed your hotel experience as a first time traveler to Kenya. We are wholly committed to serve our guests exceptionally and we thank you for your kind words. We look forward to hosting you again... More

ny
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

this was just too much. and the nice service of the hotel staff could not make up for this. I had no hot water on two of the three nights I stayed in the hotel. if this is not enough, the internet connection is so awful that I don't understand how they dare to tell that they have free wifi.... More

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your experience at Sarova Panafric, we appreciate and welcome your feedback. First, we wish to most sincerely express our regret on your experience with the water and the wi-fi and the fact that the problem persisted is a major concern for us. Secondly, please know that we have resolved these issues and do not... More

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I attend a breakfast meeting on the 12th of August. The food was great and the service excellent! Anne and her colleagues in Baraza room were exceptional; helpful and warm at all times and always smiling! Thanks for the great service!

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Nanyama W, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are glad to read that you enjoyed your breakfast meeting and will pass on your kind words to Anne and the staff. We look forward to hosting you soon. Kind Regards, David Gachuru More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our second stop in Kenya was in that fantastic hotel, actually the whole team is finely selected to perform with an excellent professional attitude to make the lives of their guests so easy, no wonder that SAROVA Stanley is catching these successive yearly awards!,,

Was this review helpful? Yes 1
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Mr. Alkonsol A, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected us and are pleased to read that you enjoyed your stay. We are committed to exceeding our guests expectations and I am glad to read that our staff have an excellent professional attitude. Thank you once again for taking your time... More

San Antonio, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our group arrived at approximately 2:30 a.m. In spite of the late hour the hotel helped us (all 50) get registered and situated in our rooms. They provided a small reception for us which included tea, coffee, and cookies. The room was clean and the bed was comfortable. It was quiet and we slept well. The following morning the hotel... More

Was this review helpful? Yes 3
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Paula V, Thank you for taking your time to review Sarova Panafric. We are glad that you selected us and are pleased to read that you enjoyed your stay. We are committed to providing excellent customer service regardless of the hour and are pleased to note you enjoyed the tea and cookies at 2:30 am and that you found... More

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Although we only spent one night at this hotel, it was a terrific experience. From the moment we stepped onto the property, we felt very well looked after. The security was fantastic, as was the great attention to detail at every step -- from warm towels at check in, to friendly bellmen to help with luggage, to quick and orderly... More

Was this review helpful? Yes 2
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Ms. Marsha T, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected us and are pleased to read that you enjoyed your stay from the security to the check in to the staff and food. We are committed to exceeding our guest’s expectations and I am glad to read that you appreciated our... More

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Additional Information about Sarova Panafric

Address: Kenyatta Avenue, Nairobi 72493, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in Nairobi #12 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Idyllically located 5 minutes drive from the CBD and 18 Kms from Jomo Kenyatta Internationa Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 164 rooms in a range of standard, superior, club and suites- all recently refurbished and decorated in a contemporary vibrant African style. Named in honor of the Pan African movement, Sarova Panafric was inaugurated by the first president of Kenya H.E. Mzee Jomo Kenyatta on the 5th January 1965 and truly represents Neo Africa. Enjoy leisurely meals at the lively and warm Flame tree restaurant, once the watering hole for freedom fighters, spies and foreign correspondents and named after the Flame Tree that holds pride of place in the gardens. Sarova Panafric offers state of the art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage – or simply enjoy a cool drink to the soothing sounds of Africa’s rhythm Sarova Panafric is also located a short 0.5 Kms from Kenya's Landmark 'Kenyatta International Conference Centre (KICC)' , an events venue in Africa. ... more   less 
Number of rooms
164

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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