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LAICO Regency Hotel

Uhuru Highway | City, Nairobi 00200, Kenya
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LAICO Regency Hotel
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LAICO Regency Hotel
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165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for LAICO Regency Hotel
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Antananarivo, Madagascar
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 30, 2015

Spent one night between two flights at my own expense. Beautiful and well-equipped room, with nice African design. Nice view on a park across the sreet. At check out reasonable waiting time for cross=checking if I did not take anything from the minibar. Smily staff. I may come back if I get again a good deal.

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Solofo, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I could note that the service and the view have met your expectations. Your observations are precious as it allows us to, constantly, improve the quality of our service in the sole aim of keeping you... More 

2 reviews
1 of 5 stars Reviewed May 24, 2015

Attended a corporate dinner, these were responses I got verbatim: On asking why the dessert had ran out "You just wait here there are more coming" said quite aggressively. Getting back to the table, to find all my cutlery had been cleared. Went up to a waiter and was first told to "speak to the relevant person" and afterwards it... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Robert M, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the service in the restaurant and ask you to accept my apologies for these inconveniences. We shall ensure the close monitoring of the details... More 

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Geneva, Switzerland
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed May 22, 2015

Had to stay overnight in Nairobi because my connecting flight was cancelled. The airline put me and two other colleagues up in this hotel. It appeared quite nice, the rooms were nice, but the front desk staff and supervisor (manager?) gave a new meaning to rudeness and indifference. I think they believe that, because we were staying "for free" at... More 

Was this review helpful? Yes 1
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear DarrylNiagara, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the service at night and ask you to accept my apologies for these inconveniences. We shall ensure the close monitoring of the details linked to... More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 17, 2015

Ambience of the place just needs to improve! !!Great location. Enough parking space but once you enter their conference rooms.. The carpet and aircon is a disgrace. Quality and variety of the food. . The dining area...needs a complete overhaul.

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the carpet and the aircon and ask you to accept my apologies for these inconveniences. Besides, I could note that the location and the parking have... More 

Glen Burnie, Maryland
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 12, 2015

I stay here because of flight cancellation. This hotel was very nice if you compare to other hotels around Kenya but they lacked of bed sheets. On my bed, one sheet to covered the mattress and you only had the blanket. I found it very disgusted to sleep with only blanket because a lot of people used them before me... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear TravelBuddy777, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the bed sheets and ask you to accept my apologies for these inconveniences. Besides, I could note that the food quality have met your expectations.... More 

Cape Town Central, South Africa
1 review
1 of 5 stars Reviewed May 5, 2015

By far the worst hotel I ever stayed in. No working airconditioner in my room for the duration of my stay. No shower working, no hot water on the first morning and evening. The food is not great and the service above the lowest norm. When I did complain about the room, hot water, aircon etc the only reply I... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear 12345JS, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the (mention the raised concern) and ask you to accept my apologies for these inconveniences. I understand that it's tiring and upsetting when your flight... More 

1 review
2 of 5 stars Reviewed April 26, 2015 via mobile

Stopped over night as part of a flight cancellation. All though the lobby is well decorated the rest is in need of a refurbishment, including the staff. As we we're a party of 15 it took half and hour for one receptionist to check in while the others chatted. A second member of staff did attempt to pitch in bit... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Chriswright74, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the check in and your food experience and ask you to accept my apologies for these inconveniences. I understand that it's tiring and upsetting when... More 

Paris, France
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 19, 2015

I stayed here due to a flight cancellation with Kenya Airways. Honestly, I'm starting to suspect that KQ and the hotels where they house hundreds of travelers everyday due to flight delays/cancellations are in some sort of a business deal. But I digress! This hotel hardly lives up to its Laico name. The lobby, restaurant and other common areas are... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear AveryJohnson, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the rooms and the taste of the food and ask you to accept my apologies for these inconveniences. We are about to open our first... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 13, 2015 via mobile

Stayed here in between travels thinking it is a 5* as advertised on the website. What a disappointment! Service is terrible, food was raw even though we asked for medium well and the worst of all was the state of the bathroom! It is in dire need of renovation! Once we got into bed, we found that there was no... More 

Was this review helpful? Yes 1
Emmanuel L, Directeur général at LAICO Regency Hotel, responded to this review

Dear Sidiqa R, All the Laico Regency Nairobi team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the accommodation/food issues and ask you to accept my apologies for these inconveniences. We shall ensure the close monitoring of the details linked to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 13, 2015

ThisHotel need to be refurblished quickly. The tiles are bad and the bathroom looked old and worn out. The service however, is worse off...dreadful atually. My last experience was during checkout. I was kept waiting for over 30 mins because someone else charged meals to my account. They insisted I pay but let go as i had receipts of the... More 

Was this review helpful? Yes 1
Emmanuel L, Directeur général at LAICO Regency Hotel, responded to this review

Dear Presley O, All the Laico Regency Nairobi team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the bad experience you had during your check out and ask you to accept my apologies for these inconveniences. It seems like there was... More 

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