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LAICO Regency Hotel

4.0 of 5 Uhuru Highway | City, Nairobi 00200, Kenya
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LAICO Regency Hotel
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LAICO Regency Hotel
LAICO Regency Hotel
LAICO Regency Hotel
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135 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for LAICO Regency Hotel
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California
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed July 28, 2014

Stayed here for 1 night. This is not a five star hotel by any means. WiFi did not work in the rooms and after dealing with two (2) IT managers, I was told that it was my device that was the problem. I was offered the business center at no charge; however, the internet speed was slow and the keyboards... More 

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear KIMNGUYEN, Thank you for your taking the time to share your feedback on your stay with us. I have noted the areas that we did not meet your expectations and we are working on improving the same. As you noted during your stay, we have indeed closed off part of the rooms as we commence the product upgrade. I... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed July 6, 2014

I stayed for 6 weeks at LAICO and it was extremely pleasant. The food was great,it had a different variety of foods through breakfast, lunch and dinner. There were delicious buffets in the Atrium Garden with a different country based food everyday with a great variety of salads in the salad bar and desserts my personal favourite was Tex-Mex. And... More 

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Traveler g, Thank you for staying with us at Laico Regency Nairobi and for taking the time to share your candid experience with us. We are pleased to note that we surpassed your expectations in all the areas during your 6 weeks stay with us. We are glad that we were able to offer you all the services you... More 

Nairobi, Kenya
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 23, 2014

I got a room that faces Uhuru & Central parks. As the sun set over the park, it was a very relaxing experience. This was a business stay so I was most impressed by the buffet dinner and the service given to us. The rooms are clean, and very comfortable. The breakfast was the usual hotel fare, so not much... More 

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Martin_Wahogo, Thank you for choosing to stay with us, and also for taking the time to share your recent experience at Laico Regency Nairobi. We are glad that our location within the central business district worked to your advantage during this trip. We have also noted the comfort and cleanliness you enjoyed in our accommodation rooms and more so... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed May 3, 2014

The hotel is conveniently located. Beautiful idea, comfortable inner courtyard, beautiful summit club. However the hotel requires renovation it looks like a wild orchard. Carpets and curtains resemble thin coating of bygone luxury. Renovation has already begun, but at night i was awakened by the pungent smell of paint. The staff is absolutely sluggishness and wear old torn clothes. But... More 

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Peter L, Thank you for staying with us, and also for taking the time to share your feedback, which we take very seriously. We are glad that our location within the Nairobi Central Business District worked to your advantage. We are also pleased that our comfortable inner courtyard housed within the Atrium Garden, the Summit Members Club, gym and... More 

Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 2, 2014

Centrally located in the up-market end of town (Nairobi CBD). Multi-layered security evident giving you peace of mind during the entire stay. Food is ok and the deserts are absolutely amazing. The staff at the reception desk was very helpful and professional.

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear John K, Thank you for staying with us and for taking the time to share your feedback on your stay at Laico Regency Nairobi. We are glad that we surpassed your expectations during the stay. We are pleased that our location in the up-market end of town, within the central business district worked to your advantage. We have put... More 

Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 16, 2014

Stayed here in February and as much as it's a five star hotel, services were below average, the Lady at the swimming pool office was full of herself and very reluctant to us, she must have been a hurry to go home since it was around 9pm. However the front office staff were very friendly and promptly responded accurately on... More 

Was this review helpful? Yes 1
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear GipsyTraveller_12, Thank you for staying with us and for taking the time to share your feedback on your experience at Laico Regency Nairobi. We are pleased that our good location worked to your advantage and that our front office team handled all your enquiries professionally and with efficiency. We thank you for bringing to our attention the areas that... More 

Monrovia, Liberia
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 10, 2014

Great stay at clean, central location in town. Food was excellent, I had evening and morning Buffett. Only thing that needs update was tv in room. I had almost forgot about those old type TV sets. Lots of security.

Was this review helpful? Yes
Murage, General Manager at LAICO Regency Hotel, responded to this review

Dear Taildragger_1 Thank you for staying with us and for taking the time to share your feedback on Laico Regency Hotel. We are glad that you enjoyed our central location, cleanliness and excellent food; we strive to make Laico a home away from home for all our guests. You will be glad to know that we have already commenced upgrading... More 

Manilla
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 6, 2014

It has excellent services; breakfast was good. I was in this hotel on transit travel. The has beautiful design with varieties of shops and restaurants, a swimming pool at the atrium level, nice view of the city and the park along Uhuru highway. The location is in a calm place.

Was this review helpful? Yes 2
Murage, General Manager at LAICO Regency Hotel, responded to this review

Dear Khataw, Thank you for staying at Laico Regency Hotel and taking time to share your experience with us. We value your feedback, as this ensures our standards are maintained, ensuring our guests always feel at home. We look forward to hosting you again anytime you are in Nairobi. For any queries or Information kindly contact me on guestlink@laicoregencyhotel.co.ke Regards,... More 

Victoria, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 12, 2014

Stayed here for two nights. Friendly staff and relaxed atmosphere, but serious issues with AC. Tried two rooms and both had air conditioners that were not working well. Carpets look old and dirty. Breakfast was okay.

Was this review helpful? Yes
Murage, General Manager at LAICO Regency Hotel, responded to this review

Dear Thevi P, Thank you for staying at Laico Regency Hotel and for taking the time to share your feedback. We are delighted that our friendly staff, breakfast array and relaxed atmosphere were an added advantage to your stay. However we are disappointed to note that we fell short of your expectations in some areas. You will be glad to... More 

Kochi (Cochin), India
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 25, 2014

Stay is fine provided you would like be in the CBD .There is consistency in the food quality . .Scope for improvement in room service .My stay was about 5 years back and hope service level has been raised

Was this review helpful? Yes
Murage, General Manager at LAICO Regency Hotel, responded to this review

Dear Anand, Thank you for your staying with us and sharing the feedback on your experience. We are glad that the consistency in our food quality keeps you coming back. You will be glad to note that our service standards have immensely improved since you were last here. We look forward to hosting you again soon. For any queries or... More 

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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — LAICO Regency Hotel 4*
Number of rooms: 196
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Hotel Style:
#18 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi

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