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LAICO Regency Hotel

4.0 of 5 Uhuru Highway | City, Nairobi 00200, Kenya
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LAICO Regency Hotel
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LAICO Regency Hotel
LAICO Regency Hotel
LAICO Regency Hotel
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134 reviews from our community

Traveler rating
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    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nairobi, Kenya
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Was here for a 3 day conference with more than 250 delegates attending. The venue was quite convenient for delegates as it is within the town as well as bus stops. The reception is quite welcoming with seats for guests. The receptionists though need to improve their services. It is a beautiful hotel that seems to have invested in architecture... More 

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Addis Ababa, Ethiopia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

the rooms are ok but old, the hotel needs renovation. the service is ok, and I was sick, they were cooking for me out of the buffet specially I really appreciated the care. The internet is fast running, you may even miss it, smiling….

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Cape Town Central, South Africa
Contributor
12 reviews 12 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2014

This was the glitzy and glamorous hotel in the late 90s and early 2000s. I expected to get that experience...the outside still looks good and the lobby area but the room I was in was a far cry from the standard expected. My room on the 9th floor was not glamorous at all. It was also very dark inside the... More 

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Weybridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 18, 2014

Stayed overnight at the start of a trip. Very secure. Very comfortable room. Attractive decor. Staff were all very friendly and welcoming. They went out of their way to be very helpful. Will return next time we stay in Nairobi.

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Sobhi D, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear David T. Thank you for choosing to stay with us and for taking the time to share your feedback on trip advisor, it was our pleasure to host you. We are glad to note that we surpassed your expectations through the professional and friendly services extended by our staff and as well in all our facilities. I will be... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014

I was charged with coordinating a 250 pax conference by my organization. I contacted several 5 star hotels within Nairobi and got responses. Most of these responses were copy and paste from either their brochures or website. However, one response caught my attention, it was from Ms. Damaris Kalee , Banquets Coordinator - Laico Regency Hotel. To say her response... More 

Was this review helpful? Yes 1
Sobhi D, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Eglyne C, Thank you for choosing to patronize Laico Regency Nairobi and for taking the time to share your feedback on trip advisor, it was our pleasure to host you. We are grateful that our banquets coordinator Damaris Kalee, extended to you the attention to detail that you required and ensured that all your concerns were attended to in... More 

Lamu Island, Kenya
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 3, 2014

Big rooms with some extras what you expect in a hotel of that price range although furnitures need some upgrade (at least in a hotel of that price range). But I heard they do some upgrading. The tap in the bathroom needs to be cleaned properly (lime!). But for me these are just minor things - I was very comfortable... More 

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Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Giriama, Thank you for taking the time to share your feedback on your recent stay with us; it was our pleasure to host you. We are glad that we were able to meet your expectations in most of the areas, more so with our central location; spacious rooms, dinner and big breakfast spread which included homemade jam. I am... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2014

Decent hotel with an 80's feel. Rooms are very large (the hotel's best feature), although rustic design could use an update. Good bed, decent bathroom (biddet anyone?). Wifi is on-and-off, room service is adequate. Friendly helpful staff. Location is quite good. Overall, a decent 3-star experience.

Was this review helpful? Yes 1
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Marc C, We thank you for taking the time to share your feedback on your stay at Laico Regency Nairobi; it was our pleasure to host you. We have noted the areas where we you were impressed, including our very spacious rooms and where we did not your expatiations. I am glad to confirm that we are in the... More 

Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 24, 2014

I spent 9 days in laico and in general it was good. Conference facilities are good and staff is ver helpful. Rooms are clean and spaciois but need renovation. Food is good especially at the Roberto's restaurant(italian).

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Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Fliss L, Thank you for your patronage at Laico Regency Nairobi and for taking the time to share your feedback. We take pride in ensuring guest comfort and are glad that you did enjoy your stay with us. I am happy to note that you received great service from our staff and I will ensure to share this feedback... More 

Contributor
17 reviews 17 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 5, 2014

This hotel is nice, but is in no way a five star offering. If you want the things a five star hotel should offer - good food, a spa that does not try to rip you off, efficient service, fast wifi, or a room 'service' that stocks more than beer - look elsewhere. The location is ok. The rooms are... More 

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Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Glasgowexile W, Thank you for staying with us and for taking the time to share your feedback on your stay at Laico Regency Nairobi. We are glad that the staff surpassed your expectations during your stay. As you know we have started our renovations and have blocked 4 floors where improvements on the said areas is in the program.... More 

California
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed July 28, 2014

Stayed here for 1 night. This is not a five star hotel by any means. WiFi did not work in the rooms and after dealing with two (2) IT managers, I was told that it was my device that was the problem. I was offered the business center at no charge; however, the internet speed was slow and the keyboards... More 

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear KIMNGUYEN, Thank you for your taking the time to share your feedback on your stay with us. I have noted the areas that we did not meet your expectations and we are working on improving the same. As you noted during your stay, we have indeed closed off part of the rooms as we commence the product upgrade. I... More 

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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — LAICO Regency Hotel 4*
Number of rooms: 196
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Hotel Style:
#18 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi

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