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LAICO Regency Hotel

Uhuru Highway | City, Nairobi 00200, Kenya
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LAICO Regency Hotel
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LAICO Regency Hotel
LAICO Regency Hotel
LAICO Regency Hotel
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158 Reviews from our TripAdvisor Community

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Traveler rating
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    38
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Delhi, India
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed there for 1 night between two flights. Rooms and Bathroom are dirty. Restaurant was good, with decent servings for Breakfast, Lunch and Dinner. Has a Casino inside the Hotel Building itself. Lots of Shopping places and Office area near by hotel. Right on the main high way.

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Gurgaon, India
Contributor
16 reviews 16 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Looks and keep wise an average hotel. Cleanliness, tidiness and Security were appropriate. Rooftop swimming pool is big and clean (unlike other rooftop pools). Food especially breakfast was perfect though not a lavish spread. All the support staff is good and courteous Overall a value for money!

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Antananarivo, Madagascar
Top Contributor
62 reviews 62 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Spent one night between two flights at my own expense. Beautiful and well-equipped room, with nice African design. Nice view on a park across the sreet. At check out reasonable waiting time for cross=checking if I did not take anything from the minibar. Smily staff. I may come back if I get again a good deal.

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2 reviews
1 of 5 stars Reviewed May 24, 2015

Attended a corporate dinner, these were responses I got verbatim: On asking why the dessert had ran out "You just wait here there are more coming" said quite aggressively. Getting back to the table, to find all my cutlery had been cleared. Went up to a waiter and was first told to "speak to the relevant person" and afterwards it... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Robert M, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the service in the restaurant and ask you to accept my apologies for these inconveniences. We shall ensure the close monitoring of the details... More 

Geneva, Switzerland
Top Contributor
76 reviews 76 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed May 22, 2015

Had to stay overnight in Nairobi because my connecting flight was cancelled. The airline put me and two other colleagues up in this hotel. It appeared quite nice, the rooms were nice, but the front desk staff and supervisor (manager?) gave a new meaning to rudeness and indifference. I think they believe that, because we were staying "for free" at... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear DarrylNiagara, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the service at night and ask you to accept my apologies for these inconveniences. We shall ensure the close monitoring of the details linked to... More 

Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 17, 2015

Ambience of the place just needs to improve! !!Great location. Enough parking space but once you enter their conference rooms.. The carpet and aircon is a disgrace. Quality and variety of the food. . The dining area...needs a complete overhaul.

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the carpet and the aircon and ask you to accept my apologies for these inconveniences. Besides, I could note that the location and the parking have... More 

Glen Burnie, Maryland
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 12, 2015

I stay here because of flight cancellation. This hotel was very nice if you compare to other hotels around Kenya but they lacked of bed sheets. On my bed, one sheet to covered the mattress and you only had the blanket. I found it very disgusted to sleep with only blanket because a lot of people used them before me... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear TravelBuddy777, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the bed sheets and ask you to accept my apologies for these inconveniences. Besides, I could note that the food quality have met your expectations.... More 

Cape Town Central, South Africa
1 review
1 of 5 stars Reviewed May 5, 2015

By far the worst hotel I ever stayed in. No working airconditioner in my room for the duration of my stay. No shower working, no hot water on the first morning and evening. The food is not great and the service above the lowest norm. When I did complain about the room, hot water, aircon etc the only reply I... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear 12345JS, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the (mention the raised concern) and ask you to accept my apologies for these inconveniences. I understand that it's tiring and upsetting when your flight... More 

1 review
2 of 5 stars Reviewed April 26, 2015 via mobile

Stopped over night as part of a flight cancellation. All though the lobby is well decorated the rest is in need of a refurbishment, including the staff. As we we're a party of 15 it took half and hour for one receptionist to check in while the others chatted. A second member of staff did attempt to pitch in bit... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Chriswright74, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the check in and your food experience and ask you to accept my apologies for these inconveniences. I understand that it's tiring and upsetting when... More 

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