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LAICO Regency Hotel

Uhuru Highway | City, Nairobi 00200, Kenya
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LAICO Regency Hotel
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165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

The ambience was relaxed, tranquil and exquisite. Customer relations was excellent, warm and very professional. I will never forget Wilson (Chief Porter), Elud (Reception Desk) made up 70KES to complete our taxi fare to the airport, such overwhelmingly kind gesture. The views were breath-taking and was accessible to town centre. I would recommend Laico Regency Hotel to anyone at anytime!

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Leicester, England, United Kingdom
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

this hotel is suppose to be 5 star,got to say it's not even a 3 star first of all lets get the good done first,the staff at this hotel are great could not be more helpful the in the restaurant in the evening is really good and not expensive,now the bad i travel world wide and i must say this... More 

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Mumbai (Bombay), India
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We had to stay here for 1 night as we were in transit at Nairobi airport.. This hotel was chosen by Kenya airways.. This is one of the worst hotels we have stayed...& in this case, we had no choice !! Thank God we were here only for 4/5 hours.. Air conditioner was not working in the room So we... More 

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Nairobi, Kenya
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was here on two consecutive days for different conferences. The conference facilities are good, they had different set ups for the different conferences. The buffet lunch at the upper floor of the hotel was awesome with lots of variety to choose from. Friendly and helpful staff.

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1 review
5 of 5 stars Reviewed 2 weeks ago

CAme into this city and checked in this hotel last year. Is exactly one year again and I am back to this beautiful and sensational place! If you are in Nairobi and aint staying, atleast a night, in Laico, you sure wouldnt realise the full appeal of this hotel. Excellent customer relation, courteous staff, greatly arranged florals and a perfect... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Kingsleynjoku, All the Laico Regency Nairobi 5* team and I would thank you for sharing your experience further to your stay within our property. I could note that the professionalism of the staff as well as the Casino have met your expectations. Your observations are precious as it allows us to, constantly, improve the quality of our service in... More 

Lilongwe, Malawi
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Kenya Airways had me stay here since they bungled my connection and I had to stay overnight in Nairobi. The room smelt like cigarette smoke. The phone would ring (once) every hour, which I had to eventually unplug. The shower consisted of one long stream of water (not strong enough for a shower). The water never got warm, but remained... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Carter H, All the Laico Regency Nairobi 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the rooms and ask you to accept my apologies for these inconveniences. We are opening our renovated rooms and I can guaranty you... More 

Nairobi, Kenya
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago

stayed for 3nights on a weekend of my and the room was quiet and lovely.... Had dinner at the Atrium restaurant and the food was palatable. Also their mouthwatering breakfast l really had a great time. On Sunday had a finger-licking barbecue buffet at the swimming pool area while l had a swim in the heated pool .. The staff... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear MissMonicah, All the Laico Regency Nairobi 5* team and I would thank you for sharing your experience further to your stay within our property. I could note that the food and the friendliness of the staff have met your expectations. Your observations are precious as it allows us to, constantly, improve the quality of our service in the sole... More 

New Delhi, India
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 13, 2015

Stayed there for 1 night between two flights. Rooms and Bathroom are dirty. Restaurant was good, with decent servings for Breakfast, Lunch and Dinner. Has a Casino inside the Hotel Building itself. Lots of Shopping places and Office area near by hotel. Right on the main high way.

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Mohit_Dikshit, All the Laico Regency Nairobi 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the cleanliness of the rooms and ask you to accept my apologies for these inconveniences. We are now opening our renovated rooms and I'm... More 

Gurgaon, India
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 13, 2015 via mobile

Looks and keep wise an average hotel. Cleanliness, tidiness and Security were appropriate. Rooftop swimming pool is big and clean (unlike other rooftop pools). Food especially breakfast was perfect though not a lavish spread. All the support staff is good and courteous Overall a value for money!

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Sadeep b, All the Laico Regency Nairobi 5* team and I would thank you for sharing your experience further to your stay within our property. I could note that the breakfast and the swimming-pool have met your expectations. Your observations are precious as it allows us to, constantly, improve the quality of our service in the sole aim of... More 

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