We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

LAICO Regency Hotel

Uhuru Highway | City, Nairobi 00200, Kenya
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
LAICO Regency Hotel
Professional photos View all
Browse nearby
LAICO Regency Hotel
LAICO Regency Hotel
LAICO Regency Hotel
Write a Review

152 reviews from our community

Traveler rating
    22
    37
    47
    25
    21
See reviews for
12
17
18
87
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (152)
  • Mar-May only
    (46)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (31)
All months
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Ambience of the place just needs to improve! !!Great location. Enough parking space but once you enter their conference rooms.. The carpet and aircon is a disgrace. Quality and variety of the food. . The dining area...needs a complete overhaul.

Was this review helpful? Yes
Glen Burnie, Maryland
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay here because of flight cancellation. This hotel was very nice if you compare to other hotels around Kenya but they lacked of bed sheets. On my bed, one sheet to covered the mattress and you only had the blanket. I found it very disgusted to sleep with only blanket because a lot of people used them before me... More 

Was this review helpful? Yes
Cape Town Central, South Africa
1 review
1 of 5 stars Reviewed 2 weeks ago

By far the worst hotel I ever stayed in. No working airconditioner in my room for the duration of my stay. No shower working, no hot water on the first morning and evening. The food is not great and the service above the lowest norm. When I did complain about the room, hot water, aircon etc the only reply I... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear 12345JS, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the (mention the raised concern) and ask you to accept my apologies for these inconveniences. I understand that it's tiring and upsetting when your flight... More 

Travelers are raving about these Nairobi hotels

4.5 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Stopped over night as part of a flight cancellation. All though the lobby is well decorated the rest is in need of a refurbishment, including the staff. As we we're a party of 15 it took half and hour for one receptionist to check in while the others chatted. A second member of staff did attempt to pitch in bit... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Chriswright74, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the check in and your food experience and ask you to accept my apologies for these inconveniences. I understand that it's tiring and upsetting when... More 

Paris, France
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here due to a flight cancellation with Kenya Airways. Honestly, I'm starting to suspect that KQ and the hotels where they house hundreds of travelers everyday due to flight delays/cancellations are in some sort of a business deal. But I digress! This hotel hardly lives up to its Laico name. The lobby, restaurant and other common areas are... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear AveryJohnson, All the Laico Regency 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the rooms and the taste of the food and ask you to accept my apologies for these inconveniences. We are about to open our first... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 13, 2015 via mobile

Stayed here in between travels thinking it is a 5* as advertised on the website. What a disappointment! Service is terrible, food was raw even though we asked for medium well and the worst of all was the state of the bathroom! It is in dire need of renovation! Once we got into bed, we found that there was no... More 

Was this review helpful? Yes 1
Emmanuel L, Directeur général at LAICO Regency Hotel, responded to this review

Dear Sidiqa R, All the Laico Regency Nairobi team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the accommodation/food issues and ask you to accept my apologies for these inconveniences. We shall ensure the close monitoring of the details linked to... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2015

ThisHotel need to be refurblished quickly. The tiles are bad and the bathroom looked old and worn out. The service however, is worse off...dreadful atually. My last experience was during checkout. I was kept waiting for over 30 mins because someone else charged meals to my account. They insisted I pay but let go as i had receipts of the... More 

Was this review helpful? Yes 1
Emmanuel L, Directeur général at LAICO Regency Hotel, responded to this review

Dear Presley O, All the Laico Regency Nairobi team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the bad experience you had during your check out and ask you to accept my apologies for these inconveniences. It seems like there was... More 

Luanda
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed April 10, 2015

I've been staying in this hotel, but before the trip had made a search for the tips of other travelers to help me. Decided on this because it would have to work in the same building, but was betrayed by the internet pictures. Old building or misused, rooms with bad vintage intention and a bad restaurant. Not sure the best... More 

Was this review helpful? Yes
Emmanuel L, Directeur général at LAICO Regency Hotel, responded to this review

Dear Edson_Avelino All the Laico Regency Nairobi team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the room bad vintage intention and ask you to accept my apologies for these inconveniences, it will be better soon, as we are renovating all... More 

Coventry, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 30, 2015

I stayed in this hotel due to a flight cancellation. It was about 30 minutes from the airport late at night and early in the morning, although in other hours this may be less predictable. The decor looked very grand but I thought the cleanliness was disappointing. The bathroom had a lot of mould in the shower . I kept... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Top Tip2, All the Laico Regency Nairobi team and I would thank you for sharing your experience further to your short stay within our property. I took note of your comments with particular attention, especially regarding the mould in the shower and ask you to accept my apologies for these inconveniences. Besides, I could note that the quality of... More 

Oslo, Norway
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 26, 2015

The hotel is located close to the Uhuru Park and the City Center. Only stayed for one night because Kenya Airways plane got cancelled, so can't say much. I was provided with good service, and the food was great! both lunch and dinner, with a huge selection of different foods, including a delicious avocado salad! The waiting time to get... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Sindre A, All the Laico Regency Nairobi team and I would thank you for sharing your experience further to your stay within our property. I could note that the food and the service have met your expectations. Your observations are precious as it allows us to, constantly, improve the quality of our service in the sole aim of keeping... More 

Questions? Get answers from hotel staff and past guests. Ask a question

82 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (30)
Viewed
Hotel & grounds (7)
Viewed
Dining (4)
Viewed
Room/suite (7)
Viewed
View from room (3)
Viewed
Bathroom (3)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Hotel & grounds (11)
Viewed
Business center/function rooms (3)
Viewed
Dining (20)
Viewed
Pool/beach area (3)
Viewed
Room/suite (12)
Viewed
Bathroom (2)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities