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LAICO Regency Hotel

4.0 of 5
Uhuru Highway | City, Nairobi 00200, Kenya
Hotel amenities
LAICO Regency Hotel
Ranked #45 of 80 hotels in Nairobi
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91 reviews from our community

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Traveler rating
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    25
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Date Rating
Nairobi, Kenya
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed May 7, 2013

Not much to say but the hotel needs renovation badly. Can use for the middle level managers but not for executives. Sorry for this but the investor needs to pump in money. The staff are good and friendly but the only problem is the with investor and the GM since he needs to drive the hotel towards being renovated. Lunch... More

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Jevnaker, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 24, 2013

I enjoyed an excellent lunch at this beautiful hotel with a very kind and friendly staff! The variation and the quality of the food was wonderful.The hotel is situated very near the centre of Nairobi and near the Village Market. It is very special that the rooms are situated around the centre where the restaurant is. You can see the... More

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Annapolis, Maryland
1 review
4 of 5 stars Reviewed March 14, 2013

The staff was very kind and thorough. Even as we gathered in the lobby in wait for our group they served us juice and hand wipes; often after a long day. The security is tight but all staff was friendly. I had to tell the housekeeping to take the tip I left in the room or they won't touch it!..amazing.!... More

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Dar es Salam, Dar es Salaam, Tanzania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 21, 2013

I have checked into the hotel for a one night this morning, and has been most dissappointed with the hotel standard rooms. The rooms are very old, with warn out carpets which smells, and grundig television which is over 30 years old. The air conditions which do not work other than just blowing air. My efforts to get a better... More

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LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
February 27, 2013

Dear Mahad 1971, Thank you for taking the time to share your detailed feedback response regarding your recent stay with us at the Laico Regency Hotel Nairobi. I was very dismayed to read your review and to note that you experienced many unacceptable challenges and I would like to apologize for these issues. I have noted the areas of our... More

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Shanghai, China
Top Contributor
56 reviews 56 reviews
45 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 19, 2013

Ok, this hotel was very old but I stayed there to get rid of the Marble Arch Hotel. Based on my low expectations this hotel was good. Very old, but centrally located in Nairobi. The staff is super friendly and the breakfast was good! The rooms have a good size and are very clean, while internet works fine! Nothing to... More

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LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
March 13, 2013

Dear Leandro_Ang, Thank you for taking the time to share your valuable feedback about your stay at Laico Regency Hotel. I am glad we were able to meet your expectations in most of the areas, experiencing our central location with a perfect view, clean rooms, internet accessibility, our super friendly staff and good breakfast. We are in the process of... More

Nairobi, Kenya
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 17, 2013

Really love the location for its convenience and the good setting from which one can view Nairobi largely.Tasty food and good swim area though would wish for more showers in the changing rooms.Staff was likeable though part of it was not as efficient.Warm welcoming and generally a good family place

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LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
March 13, 2013

Dear Eiyshah, Thank you for taking the time to share your feedback on trip advisor, we appreciate the gesture as the feedback helps us improve our overall customer experience. I am glad that you had warm welcoming experiences during your recent stay at Laico Regency Hotel, enjoying its idyllic view of Nairobi, tasty foods served, the swimming area, and that... More

London Colney
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 23, 2013

This is one of the big hotels in Nairobi but the hotel needs a serious make over and probably a management by a reputable international brand. It is all browny every where you look. It is like it stuck in the seventies. Hotels on average refurbish every ten years but this hotel seemed like it never had one since day... More

Was this review helpful? Yes 1
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
February 1, 2013

Dear DGAB, Thank you taking the time to share your feedback about your recent stay with us; it was our pleasure to host you. I am grateful that you liked the location of the hotel. I have noted your comments with regards of the condition of our facility and I am sorry we were not able to meet your expectation... More

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 21, 2013

the hotel feels a bit jaded and outdated its quite old and has not received th required attention. the rooms are clean and have good view and the hotel itself has a great image. the locals love the hotel but its a tad too ancient for my liking.

Was this review helpful? Yes 1
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
February 1, 2013

Dear Ranjeet5 Thank you for staying with us and taking time to share your feedback. Guest satisfaction is very important to us and we take pleasure in anything that can make your stay better. I am pleased that you liked the great image of the hotel, as well as our clean rooms, offering a good view. I have noted the... More

Lagos, Nigeria
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2013

I lodged in the hotel while on transit; it’s close to Uhuru highway so accessibility to other parts of town wasn’t an issue. I had fun at the tourist market close by getting some real bargain trinkets and footwear. Breakfast was very good with continental meals catering to all taste. Didn't have time to check out the gym though-close to... More

Was this review helpful? Yes 2
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
January 15, 2013

Dear Aitee, Thank you for the feedback on your recent stay at Laico Regency Hotel and we are glad that your overall experience was good. We have noted that you enjoyed our sumptuous breakfast, offering variety for all taste buds. We are delighted that you experienced our professionalism and received a lot of assistance from our knowledgeable staff members. Your... More

Dakar, Senegal
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 8, 2012

I stayed there for a conference. Good internet, overall good service. Check in & out was very efficient The airport transfer could be better: no signage on arrival & to return they made it difficult to share with other passengers.

Was this review helpful? Yes 1
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review
December 13, 2012

Dear Guest, Thank you for the valuable feedback you have shared on your review of Laico Regency Hotel. We are happy that you take away with you positive memories of the overall good service you received especially the internet connectivity and the efficient check-in and check-out. Noted as well are the hiccups experienced with the airport transfers and we are... More

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Additional Information about LAICO Regency Hotel

Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Address: Uhuru Highway | City, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotels in Nairobi
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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LAICO Regency Hotel
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