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LAICO Regency Hotel

Uhuru Highway | City, Nairobi 00200, Kenya
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1 room 1 guest
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LAICO Regency Hotel
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170 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bujumbura, Burundi
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was there on transit as arranged by Kenya Airways. My stay was rather short, arrival shortly before midnight, departure at 5am... So I definitely did not have time to evaluate all what the hotel has to offer. The staff was very welcoming and helpful. The room on the 11th floor was spacious, confortable and well equipped. The requested wake-up... More 

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San Francisco, CA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at the Laico for 10 nights as part of a conference. The staff were nice, but the hotel has not been well-renovated. Everything feels old. And the food was just palatable. The coffee was watered down. And they stretched my clothes when I sent them to be washed. The location is good, however.

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Consett, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Having experienced very disappointing service at a nearby well known hotel in Nairobi we turned up without prior notice at the Laico Regency and asked if we could look around. We were given a very warm welcome and instant attention by Caroline Nyamoita, who immediately arranged a viewing. We subsequently decided to book for five nights and have been greatly... More 

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Mumbai (Bombay), India
Level Contributor
146 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I would term it as a reasonable hotel with all the expected amenities desired by a tourist or a business traveller.It does have a temperature controlled swimming pool and a reasonably equipped gym.The housekeeping is efficient and they do give 2 mineral bottles of water a day.The Nakumatt mall is in walking distance.The hotel also has a Casino and a... More 

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1 review
5 of 5 stars Reviewed July 29, 2015

The ambience was relaxed, tranquil and exquisite. Customer relations was excellent, warm and very professional. I will never forget Wilson (Chief Porter), Elud (Reception Desk) made up 70KES to complete our taxi fare to the airport, such overwhelmingly kind gesture. The views were breath-taking and was accessible to town centre. I would recommend Laico Regency Hotel to anyone at anytime!

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Leicester, England, United Kingdom
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 29, 2015

this hotel is suppose to be 5 star,got to say it's not even a 3 star first of all lets get the good done first,the staff at this hotel are great could not be more helpful the in the restaurant in the evening is really good and not expensive,now the bad i travel world wide and i must say this... More 

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Mumbai (Bombay), India
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed July 25, 2015 via mobile

We had to stay here for 1 night as we were in transit at Nairobi airport.. This hotel was chosen by Kenya airways.. This is one of the worst hotels we have stayed...& in this case, we had no choice !! Thank God we were here only for 4/5 hours.. Air conditioner was not working in the room So we... More 

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Nairobi, Kenya
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 18, 2015

Was here on two consecutive days for different conferences. The conference facilities are good, they had different set ups for the different conferences. The buffet lunch at the upper floor of the hotel was awesome with lots of variety to choose from. Friendly and helpful staff.

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2 reviews
5 of 5 stars Reviewed July 15, 2015

CAme into this city and checked in this hotel last year. Is exactly one year again and I am back to this beautiful and sensational place! If you are in Nairobi and aint staying, atleast a night, in Laico, you sure wouldnt realise the full appeal of this hotel. Excellent customer relation, courteous staff, greatly arranged florals and a perfect... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Kingsleynjoku, All the Laico Regency Nairobi 5* team and I would thank you for sharing your experience further to your stay within our property. I could note that the professionalism of the staff as well as the Casino have met your expectations. Your observations are precious as it allows us to, constantly, improve the quality of our service in... More 

Lilongwe, Malawi
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 9, 2015

Kenya Airways had me stay here since they bungled my connection and I had to stay overnight in Nairobi. The room smelt like cigarette smoke. The phone would ring (once) every hour, which I had to eventually unplug. The shower consisted of one long stream of water (not strong enough for a shower). The water never got warm, but remained... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Carter H, All the Laico Regency Nairobi 5* team and I would thank you for sharing your experience further to your stay within our property. I took note of your comments with particular attention, especially regarding the rooms and ask you to accept my apologies for these inconveniences. We are opening our renovated rooms and I can guaranty you... More 

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