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LAICO Regency Hotel

5.0 of 5 Uhuru Highway | City, Nairobi 00200, Kenya
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LAICO Regency Hotel
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LAICO Regency Hotel
LAICO Regency Hotel
LAICO Regency Hotel
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137 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for Two nights on a Bed and breakfast reservation. My husband and i got a room on the 11th floor, initially, was disappoined with the room,because it was old, but on further inspection of the premises, i realised they were doing renovations on the left wing of the hotel. i requested for a room change which... More 

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear June P, Thank you for staying with us and sharing your experience with us. We are glad that you noted renovations are going on, hence the changing of rooms, and the next time you visit us we will reserve one of the renovated rooms for you to enjoy. Also to note was that the Staff and service was exceptionally... More 

Nairobi, Kenya
Top Contributor
85 reviews 85 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 23, 2014

the venue is ideal for conferences. I attend a conference and was impressed at the overall decor, organisation as well as refreshments and meals offered to us. the staff were friendly and very helpful. Laico is right in the city and near many other offices such as banks and government offices

Was this review helpful? Yes
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear HjKenya, Thank you for staying with us and sharing your feedback We are glad to note that you enjoyed your stay with us especially on conferencing. One of our strengths is our Crystal Ballroom which is the largest in town, and can hold different types of events from weddings, product launches, conferences among others. Our location is the best... More 

Nairobi, Kenya
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 19, 2014

Was here for a 3 day conference with more than 250 delegates attending. The venue was quite convenient for delegates as it is within the town as well as bus stops. The reception is quite welcoming with seats for guests. The receptionists though need to improve their services. It is a beautiful hotel that seems to have invested in architecture... More 

Was this review helpful? Yes 1
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Essie M. Thank you for staying with us and sharing your experience with us. We are glad to note that you and the delegates enjoyed their time with us. One of our strengths is the Location, being in the Heart of Nairobi City, the Business Hub for East and Central Africa and also a walking distance to the Central... More 

Addis Ababa, Ethiopia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 19, 2014

the rooms are ok but old, the hotel needs renovation. the service is ok, and I was sick, they were cooking for me out of the buffet specially I really appreciated the care. The internet is fast running, you may even miss it, smiling….

Was this review helpful? Yes 1
Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Safiatou T Thank you for staying with us and sharing your experience and feedback on trip advisor. We are glad to note that we surpassed your expectation in service and the care given to you by our staff when you were not feeling well. I will be sharing your feedback with the staff and they hope to see you... More 

Cape Town Central, South Africa
Contributor
14 reviews 14 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 8, 2014

This was the glitzy and glamorous hotel in the late 90s and early 2000s. I expected to get that experience...the outside still looks good and the lobby area but the room I was in was a far cry from the standard expected. My room on the 9th floor was not glamorous at all. It was also very dark inside the... More 

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Emmanuel L, General Manager at LAICO Regency Hotel, responded to this review

Dear Justrutz Thank you for staying with us and choosing to share your experience with us on Trip advisor, and it was an honor hosting you. One of our strength lies in our location, at the Heart of Nairobi City, the business hub for East and Central Africa and also a walking distance from the Central Business District (CBD) We... More 

Weybridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 18, 2014

Stayed overnight at the start of a trip. Very secure. Very comfortable room. Attractive decor. Staff were all very friendly and welcoming. They went out of their way to be very helpful. Will return next time we stay in Nairobi.

Was this review helpful? Yes
Sobhi D, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear David T. Thank you for choosing to stay with us and for taking the time to share your feedback on trip advisor, it was our pleasure to host you. We are glad to note that we surpassed your expectations through the professional and friendly services extended by our staff and as well in all our facilities. I will be... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014

I was charged with coordinating a 250 pax conference by my organization. I contacted several 5 star hotels within Nairobi and got responses. Most of these responses were copy and paste from either their brochures or website. However, one response caught my attention, it was from Ms. Damaris Kalee , Banquets Coordinator - Laico Regency Hotel. To say her response... More 

Was this review helpful? Yes 1
Sobhi D, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Eglyne C, Thank you for choosing to patronize Laico Regency Nairobi and for taking the time to share your feedback on trip advisor, it was our pleasure to host you. We are grateful that our banquets coordinator Damaris Kalee, extended to you the attention to detail that you required and ensured that all your concerns were attended to in... More 

Lamu Island, Kenya
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 3, 2014

Big rooms with some extras what you expect in a hotel of that price range although furnitures need some upgrade (at least in a hotel of that price range). But I heard they do some upgrading. The tap in the bathroom needs to be cleaned properly (lime!). But for me these are just minor things - I was very comfortable... More 

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Giriama, Thank you for taking the time to share your feedback on your recent stay with us; it was our pleasure to host you. We are glad that we were able to meet your expectations in most of the areas, more so with our central location; spacious rooms, dinner and big breakfast spread which included homemade jam. I am... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2014

Decent hotel with an 80's feel. Rooms are very large (the hotel's best feature), although rustic design could use an update. Good bed, decent bathroom (biddet anyone?). Wifi is on-and-off, room service is adequate. Friendly helpful staff. Location is quite good. Overall, a decent 3-star experience.

Was this review helpful? Yes 1
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Marc C, We thank you for taking the time to share your feedback on your stay at Laico Regency Nairobi; it was our pleasure to host you. We have noted the areas where we you were impressed, including our very spacious rooms and where we did not your expatiations. I am glad to confirm that we are in the... More 

Contributor
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 24, 2014

I spent 9 days in laico and in general it was good. Conference facilities are good and staff is ver helpful. Rooms are clean and spaciois but need renovation. Food is good especially at the Roberto's restaurant(italian).

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Fliss L, Thank you for your patronage at Laico Regency Nairobi and for taking the time to share your feedback. We take pride in ensuring guest comfort and are glad that you did enjoy your stay with us. I am happy to note that you received great service from our staff and I will ensure to share this feedback... More 

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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — LAICO Regency Hotel 5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Hotel Style:
#4 Casino Hotel in Nairobi
#19 Spa Hotel in Nairobi
#27 Luxury Hotel in Nairobi

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