Having stayed at this hotel when it was known as The Grand Regency.... This hotel has improved, but still has along way to go. The rooms are still very tired and dark.... Get some better lamps... Please! The pool and health club have been repainted and repaired... And the staff are much friendlier and more approachable than before.... Well done... more

Food was terrible and expensive. Internet was ridiculously expensive. The staff was pleasant but many--especially at the front desk--were not very helpful. Everytime I had any kind of question, needed an internet voucher, etc. I was told by the reception "go to the cashier". The cashier always had a long line while the folks at reception stood around doing nothing.... more

The wireless internet connection is horrible. the fee is 30USD for a day. (the competitor, New Stanley Hotel charge at 0.01Shiling per day). I was sharing a room with my colleague, but we were given a double room with two beds lying next to each other. Robes were not provided till asked. Bathtub is available, but there is no plug.... more

I spent two nights at Laico two weeks ago as I had a short conference in Narobi. I really enjoyed my sleep there and the service was fantastic. Although the food took a few extra minuted to be brought to me, It was splendid. I will surely be checking in at Laico anytime I have business in Nairobi. I operate... more

As you enter the grand regency premises it definatly looks promising, the first hiccup was at booking in reception, it seemed that they were not expecting me, where as a booking had been made a week in advance. After a few prolonged checks i was finally whisked to my room , the service and interaction from the porter was good,... more

I live in Nairobi. Was staying over at the hotel after a friend treated me. Generally the hotel looks good. good location next to the city center. Room was ok ... generally clean. Had trouble with the air conditioning in the room the first night. Complained to the management ... it was sorted out eventually. Service was not bad. The... more

Hell experience in Laico Regency. Air-conditioning is hopeless. Noisy and not cool. Interior decoration is old and obsolete. Bed mattress is deformed and dented. The first night that I stayed in Laico Regency was even more terrifying. I was told that they were receiving a Spanish government delegation. They had to use the living room of a suite and put... more

Take a torch... this hotel is without doubt the dingiest and dirtiest hotel I have ever seen try to pass itself off as a business hotel. First impressions aren't too bad- the lobby is spacious, with a high, curiously metallic ceiling and a rather dated looking 24 hour cafe off to one side. The first clue that this isn't going... more