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LAICO Regency Hotel

4.0 of 5 Uhuru Highway | City, Nairobi 00200, Kenya
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LAICO Regency Hotel
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LAICO Regency Hotel
LAICO Regency Hotel
LAICO Regency Hotel
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130 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Weybridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed overnight at the start of a trip. Very secure. Very comfortable room. Attractive decor. Staff were all very friendly and welcoming. They went out of their way to be very helpful. Will return next time we stay in Nairobi.

Was this review helpful? Yes
Sobhi D, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear David T. Thank you for choosing to stay with us and for taking the time to share your feedback on trip advisor, it was our pleasure to host you. We are glad to note that we surpassed your expectations through the professional and friendly services extended by our staff and as well in all our facilities. I will be... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was charged with coordinating a 250 pax conference by my organization. I contacted several 5 star hotels within Nairobi and got responses. Most of these responses were copy and paste from either their brochures or website. However, one response caught my attention, it was from Ms. Damaris Kalee , Banquets Coordinator - Laico Regency Hotel. To say her response... More

Was this review helpful? Yes 1
Sobhi D, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Eglyne C, Thank you for choosing to patronize Laico Regency Nairobi and for taking the time to share your feedback on trip advisor, it was our pleasure to host you. We are grateful that our banquets coordinator Damaris Kalee, extended to you the attention to detail that you required and ensured that all your concerns were attended to in... More

Lamu Island, Kenya
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Big rooms with some extras what you expect in a hotel of that price range although furnitures need some upgrade (at least in a hotel of that price range). But I heard they do some upgrading. The tap in the bathroom needs to be cleaned properly (lime!). But for me these are just minor things - I was very comfortable... More

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Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Giriama, Thank you for taking the time to share your feedback on your recent stay with us; it was our pleasure to host you. We are glad that we were able to meet your expectations in most of the areas, more so with our central location; spacious rooms, dinner and big breakfast spread which included homemade jam. I am... More

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Decent hotel with an 80's feel. Rooms are very large (the hotel's best feature), although rustic design could use an update. Good bed, decent bathroom (biddet anyone?). Wifi is on-and-off, room service is adequate. Friendly helpful staff. Location is quite good. Overall, a decent 3-star experience.

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Marc C, We thank you for taking the time to share your feedback on your stay at Laico Regency Nairobi; it was our pleasure to host you. We have noted the areas where we you were impressed, including our very spacious rooms and where we did not your expatiations. I am glad to confirm that we are in the... More

Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent 9 days in laico and in general it was good. Conference facilities are good and staff is ver helpful. Rooms are clean and spaciois but need renovation. Food is good especially at the Roberto's restaurant(italian).

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Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Fliss L, Thank you for your patronage at Laico Regency Nairobi and for taking the time to share your feedback. We take pride in ensuring guest comfort and are glad that you did enjoy your stay with us. I am happy to note that you received great service from our staff and I will ensure to share this feedback... More

Contributor
15 reviews 15 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 5, 2014

This hotel is nice, but is in no way a five star offering. If you want the things a five star hotel should offer - good food, a spa that does not try to rip you off, efficient service, fast wifi, or a room 'service' that stocks more than beer - look elsewhere. The location is ok. The rooms are... More

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Glasgowexile W, Thank you for staying with us and for taking the time to share your feedback on your stay at Laico Regency Nairobi. We are glad that the staff surpassed your expectations during your stay. As you know we have started our renovations and have blocked 4 floors where improvements on the said areas is in the program.... More

California
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed July 28, 2014

Stayed here for 1 night. This is not a five star hotel by any means. WiFi did not work in the rooms and after dealing with two (2) IT managers, I was told that it was my device that was the problem. I was offered the business center at no charge; however, the internet speed was slow and the keyboards... More

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear KIMNGUYEN, Thank you for your taking the time to share your feedback on your stay with us. I have noted the areas that we did not meet your expectations and we are working on improving the same. As you noted during your stay, we have indeed closed off part of the rooms as we commence the product upgrade. I... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed July 6, 2014

I stayed for 6 weeks at LAICO and it was extremely pleasant. The food was great,it had a different variety of foods through breakfast, lunch and dinner. There were delicious buffets in the Atrium Garden with a different country based food everyday with a great variety of salads in the salad bar and desserts my personal favourite was Tex-Mex. And... More

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Traveler g, Thank you for staying with us at Laico Regency Nairobi and for taking the time to share your candid experience with us. We are pleased to note that we surpassed your expectations in all the areas during your 6 weeks stay with us. We are glad that we were able to offer you all the services you... More

Nairobi, Kenya
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 23, 2014

I got a room that faces Uhuru & Central parks. As the sun set over the park, it was a very relaxing experience. This was a business stay so I was most impressed by the buffet dinner and the service given to us. The rooms are clean, and very comfortable. The breakfast was the usual hotel fare, so not much... More

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Martin_Wahogo, Thank you for choosing to stay with us, and also for taking the time to share your recent experience at Laico Regency Nairobi. We are glad that our location within the central business district worked to your advantage during this trip. We have also noted the comfort and cleanliness you enjoyed in our accommodation rooms and more so... More

London, United Kingdom
1 review
3 of 5 stars Reviewed May 3, 2014

The hotel is conveniently located. Beautiful idea, comfortable inner courtyard, beautiful summit club. However the hotel requires renovation it looks like a wild orchard. Carpets and curtains resemble thin coating of bygone luxury. Renovation has already begun, but at night i was awakened by the pungent smell of paint. The staff is absolutely sluggishness and wear old torn clothes. But... More

Was this review helpful? Yes
Murage, Public Relations Manager at LAICO Regency Hotel, responded to this review

Dear Peter L, Thank you for staying with us, and also for taking the time to share your feedback, which we take very seriously. We are glad that our location within the Nairobi Central Business District worked to your advantage. We are also pleased that our comfortable inner courtyard housed within the Atrium Garden, the Summit Members Club, gym and... More

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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — LAICO Regency Hotel 4*
Number of rooms: 196
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico

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